Donelson Air Service Experts Reviews

"On time, very helpful and polite"

"He was professional and explained to me about my air filter"

"Satisfied with service."

"One word: Jeff"

"The technician was efficient as pleasant to deal with."

"always very dependable and nice"

"Awesome quality and efficiency as always."

"Very knowledgeable and kind."

"Fast, friendly, and got the issue taken care of right away!"

"Sarah is a great associate for Donelson Air. She is professional, friendly and efficient."

"I called the night service to shsre that the gas company let us know our new water heater DAC had installed was leaking. The next morning Amy sent a technician out who repaired the issue."

"Nice guy, knowledgeable"

"Did a great job."

"the job took alittle extra longer but it was needed to find out i had a short in the wires. Not a rush job ,but very thorough,"

"Jeff does a very thorough service and takes the time to explain and answer any questions you have."

"Professional"

"I called and tech showed up within 2hrs which was very good, i asked twice and advised call out charge was $99. no issue. I explained to the tech the issue on arrival - outside condenser fan not turning. Issue was detected as open circuit wire between inside unit and outside condenser. I advised Gareth there was unused wires in that line - he unscrewed the wire nuts at the splice in the house and attached the two other wires - one minute taken to do this. once this was done the condenser worked. this was after 50mins from arrival. I asked what charge is any this was above the call out charge he advise $509. for 50mins.. he had entered numerous codes in Donelson system were incorrect - repaired control wires etc all costing hundreds of dollars - but not time or repair of the wire done.. at finding the open circuit Gareth was ready to end the visit however i suggested to switch the wires and got the issue fixed not the Donelson tech.. if i had know you were going to charge me $400 for unscrewing a wire nut i would have done it and paid the call out charge and hourly labor rate - I understand $120 approx.. as a home owner lack of transparency up front was disturbing on what would be charged and what as a customer came across as predatory opportunistic billing practices. $509 for 50mins visit to find a problem is absolutely unacceptable. we have spent over !5,000 with Donelson Air the past two years on new units and were planning to replace two more with you, after this we have serious reservations, Donelson you need to repair your reputation and Trust from this customer."

"waiting on the paperwork"

"Because he was here on time got right to it and told me about the service he preformed?"

"They came out and did was needed."

"I'm sorry, I don't remember the name of the tech who checked out my A/C but he was very thoughtful, professional and thorough. He wore his mask the entire time and did his job efficiently."

"It was exciting to have the new system installed. I would like to have had pictures as progress was made, but I sat back and let then technicians do the install. I would like to have been talked to about how the payments were going to be scheduled."

"Well the technician serviced 4 units. 3 were fine afterwards. The one that services master bedroom - noticed it was humid in bedroom remainder of day and overnight. Went out to check unit following day and found that entire of side of A/C unit was left laying in the grass with the coils and ductwork exposed, allowing humid air to pour into house all night long. The side of the unit is quite large - it seems like a difficult thing to "forget" to replace, especially since screws were left lying neatly in a row on top of unit, and the piece that was not replaced was plainly visible in grass. While I was able to fix this myself, it was irritating to find that the job was not actually completed. Furthermore, in each of the last 3 "tune up" visits, something has been done incorrectly. Once, the tech forgot to turn the gas back on to the machine, so it would blow air but not heat. Once the tech re-installed the fan backwards so it would not blow air. In both cases I had to take ANOTHER day off work to have repaired jobs that were screwed up by your technicians. So....it would be nice if the tuneups were actually done correctly so that the units are left in working order."

"I appreciated the knowledge and diligence during my time working with Donelson Air"

""Will" was great"!!!"

"Jeff is professional and pleasant."

"Techs approach was focused solely on replacing the unit and your service plan. I just asked for a repair not a Mortgage"

"Jeff always checks out everything carefully. He is very friendly and answers any questions I may have."

"We waited 90 min for scheduled tech visit, then phoned -- only to be told that our appointment was not listed. We stayed home waiting for nothing. The rescheduling was very prompt, fortunately."

"Quick, professional service."

"Professional and informative"

"First visit did not solve the problem. Had to have a return visit. Because the first technician did not find the real problem, it cost an extra $132. The second technician did a great job, kept me informed, gave me many options. The part however took 14 days to get in. That was disappointing, however was kept informed along the way. Carl Anderson did a great job for us. I was thoroughly pleased with his performance."

"The technicians arrived earlier than expected, after calling first. They worked the entire time, they answered my questions, they cleaned up after the work, they were very courteous."

"No follow up like I was told"

"I was given a lot of misinformation and tales. Do not appreciate dishonesty."

"Technician was very helpful and knowledgeable."

"Jeff always does a good job."

"On time and very courteous!"

"Sara was on time and she was very Pleasant."

"They didn't even know what kind of unit(s) I have. Thought it was a head pump and services it as such but I have a heating unit and a separate air conditioning unit."

"Only disappointed at service appointment mix-up"

"Work was not fully complete, and Chasen is not replying. Installers scratched up my woodwork in two spots, also cut my siding and did not caulk or seal up the airgap where water could get through to the fuse box. Also, Im sure I paid for a new drain pan, and your installers told Me they HAD to use my old one."

"The actual service was fine. The serviceman was appropriately distanced with mask. When I first called to make an appointment, I had to leave a message, but never got a call back. The second time I reached a person who was very nice."

"Ultimate contract renewed by customer service. The tech said he had the final say and the contract was voided. Total confusion and bad public relations."

"He worked the problem. 1 week ago a repairman came by and replaced my thurmusthat for 200.00. It was still good. It only had one wire that needed to be put back in place. My wife as at home at the time. I believe Me. Scott took the time to find the real problem. Thank him for me."

"Tech was there on time, and proceeded to start the work immediately."

"Felt very much like an up sale the entire time. Paid extra for an area to get sealed to stop condensation and it didnt help. Also after a couple hours after he left it began getting warm in the house. I went outside to notice the breaker box open and the ac breaker still turned off."

"Jeff is the best technician. Professional and knowledgeable."

"Very satisfied with the technical persons but not with the company."

"The young lady was courteous, prompt and efficient, as always,"

"Will is professional and a pleasure to work with. I was remote and he kept me updated with multiple phone calls while he fixed the unit at our home. Connie and Mike were also very in helpful and courteous!"

"On time and friendly"

"Courteous and informative"

"Installers were prompt, efficient and professional. Great job."

"quick and efficient"

"Jeff is your greatest employee"

"William takes his time and is interest in the problem."

"jeff owensby is an honest & trustworthy person and an excellent & knowledgeable technician"

"The young man was very business like took care with every aspect of servicing my unit. I rate him a 10 hope to have him back on next inspection."

"The agent was prompt, he was quick, and he was kind. He also wore plastic booties over his shoes, which I very much appreciated."

"Will said the pro/cons and what was available. He explains what and why he did what he did. And he arrived much much earlier then what was scheduled."

"I answered 7 because I ONLY NEEDED AN INSPECTION...NO SERVICE!! Secondly, I've called twice now, once on Friday when the technician came out and again on today 8/26/20, to get in touch with a supervisor. Still, no supervisor has returned my call or e-mailed me. This is a very important matter."

"Scott was on time, courteous, explained exactly what he was doing, and fixed the problem."

"seemed very thorough and did a great job of getting into the attic for a close look"

"always love working with Donelson Air! Just need the promised phone call heads up next time as I wasn't home when the technician arrived for the repair b/c I wasn't aware of when he would be coming!"

"This is the first low rating we have ever given. The tech complained about the water system, the mini split the bees. If you can not provide a tech that can work on the mini split why am I paying for the service."

"Ryan Bennett is the best that is why we request him."

"Ryan was very respectful and kind! We will be requesting that he is our tech when we return to Donelson for more HVAC service. He was thorough with his efforts and explained everything clearly to us. He persevered to help troubleshoot a problem we were having and found a solution when several previous techs have failed!"

"He explained things clearly, professional, and very kind."

"Quick service available for quote"

"Care and attention given to my units"

"I was not fully satisfied with the sales consultant. It was explained he was new and still needed additional training. His heart was in the right place but had I not been experienced with the work to be done he could have unduly influenced my decision. The technicians were courteous, polite, and knowledgeable. The one finally sent to install the Lenox zone system did an excellent job. As for scheduling and informing me technicians were coming I would have to rate a -1 as people just showed up without calling."

"Steve arrived at the time arranged and was professional in his services. Easy to talk with and to know what he was doing during the maintenance check."

"Professional & friendly as usual."

"I have still yet to hear from a technician what was done at the house. The tenants have told me that it is working, but I never received a call about what the issue was or to get my authorization to fix anything."

"I did not receive an e-mailed report on the service call as I was promised."

"Overall very satisfied with Donelson Air and the trustworthy Mr Chuck Ramer"

"On time Neat Informative Great attitude"

"The technician was thorough and conscientious. He arrived about 10 min. After 10. Came in checked the inside settings, and told me what he would be doing outside at the unit. Once completed he returned to the house and informed me of his findings. In addition he informed me that you also cleaned air ducks. In addition to that he brought me my mail. I had never had that to happen before. He deserved a 10+"

"Professional. Pleasant. Knowledgeable. Great Experience."

"Truth"

"Good service"

"Totally professional and meticulous."

"The service that Ron provided was everything that I could ask for. He answered all my questions and was very pleasant to deal with. I could not be happier."

"The technician was at my home within 2 hours of my call .... on Saturday!"

"I had two items I wanted someone to check and possibly complete in addition the the maintenance. However the visit turned into a sales call with numerous expensive recommendations, none of which have ever been discussed by all the previous technicians who have done scheduled service. Either the previous techs missed a lot or the current tech is more of a salesperson than technician. At any rate, I am re-evaluating my relationship with Donelson. The tech was very polite but I don't know if the others missed a lot or all of a sudden we need $8K in repairs and upgrades to a 7 year old system installed by Donelson."

"Didn't do anything. My cost $99.00."

"Attention to detail. He found the problem that three guys missed in the past. Stayed and was a trooper through the rain to get that problem fixed."

"nice service people professional"

"Got the job done quickly"

"Tech was very professional."

"The tech explained problem and solution"

"Scott was very professional towards my wife and I. I highly recommend him for any job! ??"

"Great technician. Very knowledgeable and did a great job even when the rain was pouring down on him. He is a credit to your company."

"Technician covered the problem."

"No call no show. Disrespectful!"

"Professional services"

"Personable and corrected the issue the first time"

"Ryan, was very polite and attentive to my wife's questions and called and text me every step of the way and gave me some great advise to save money and become part of the Donelson Air club."

"Elvis was extremely helpful and patient explaining everything to me."

"It gets really tiring when a tech walks in your house, spends less than 10 min before telling you that you have buildup and the costs to repair are $285 or $995 plus taxes. I mean come on. When did annual visits become necessity for ridiculous upcharging? When I said to the tech that no prior tech mentioned anything he responded that I cant speak for what they did or didnt tell you. It just gets so old guys... not too mention the tech couldnt articulate in a way I could understand why I needed such a significant investment. Im over it."

"THIS COMPANY IS A SCAM STAY AWAY!!! THEY CHARGE YOU $99.00 SERVICE CHARGE AND THEN YOU GET A QUOTE THAT IS SO OUTRAGES PRICE, THAT IS LIKE 6 TO 7 TIMES MORE THAN A HONEST COMPANY. THEY DO NOT WANT TO DO THE WORK THEY ONLY WANT THE $99.00 ONLY. THINK OF HOW MANY THEY CAN DO A DAY. STAY STAY WAY A TOTAL SCAM!!!!"

"Technician was professional in manner and appearance, wore a face mask, and ws knowledgeable about our HVAC units. We opted for "no touch" maintenance, so he service outside units only. We appreciate this option until the pandemic is brought under control."

"Chuck was great and came late in the evening. I felt sorry for him to have to work so late. He was supposed to come the night before but we asked him to wait until the next night thinking it would be earlier. Poor guy. He was off to another call after he left us. Maybe hire more techs? This week is supposed to be super hot so I guess we will see if our unit is repaired."

"Jeff Ownby has serviced our A/C needs for some 20-25 yrs and has and has always delivered expert diagnosis and repair."

"Scott and Elvis were both excellent!"

"He is always on time and very nice."

"didn't need or want the sales pitch"

"The technician was excellent, communicated clearly, and went above and beyond to fix our issues."

"Tech was very kind and answered all my questions"

"he was on time"

"Nathan is fantastic!"

"Ryan immediately found the issue, explains it and fixed it. He did not stop there . Ryan took the time to make sure the air flow was effective and drain outside was not impeded."

"I had an emergency with my air conditioner and called to be worked in on Sunday 8/2/20. The technician, Brennan arrived less than 2 hours later, diagnosed my problem, made the repair. He was pleasant and efficient."

"Scott was very knowledgeable and friendly."

"Great service"

"the servicewoman was careful, quick, and pleasant ."

"The technician immediately found and resolved the problem !"

"The Tech arrived in a timely manner. He was courteous, respectful, and did an excellent job servicing my unit. He also offered some very helpful advise."

"Great Technician, great customer service. I was pleased that he showed me the filter he replaced."

"Great information"

"Work done by technician was great. Unfortunately, you had NO RECORD of a scheduled appointment I have made with you previously. I have a record of the phone call I made (date and time and length of call) and I clearly called and was clearly told I had an appointment. On the morning of the call, I call you to see when the person was coming and was told you had no record of my appointment. You need to figure out what happened and how your system failed me. It's probably not the only time something like this has happened. I've done business with you for many years and have bought 3 complete units from you at two of my residences. I like getting the SAME TECH each time and you've usually obliged me on that issue. There's another issue to discuss about why it was necessary for a technician to be called out to my house at this time. I believe a problem (likely of your installation of my unit) should have been recognized in April on my six month visit, BUT, since you didn't allow your tech to come inside my house and inspect my unit, the entire "cooling system" couldn't be validated. Then when it got really hot out, I spent a lot of money of power to try and keep my upper floor cook with little success, even adding a fan up there to help out. THE UNIT WAS LEAKING COLD AIR UPSTAIRS IN MY ATTIC>your person would have found that IF they had been inside my house in April. I've had $180 power bills and then the bill for the Emergency Visit by your tech last week as a result."

"Not corrected on the first trip."

"Professional Informative Efficient"

"Came at back end of window- I understand this is the busy season"

"Professional, thorough, polite, wore a mask"

"Very knowledgeable and detailed"

"did everything exactly as expected"

"Instead of fixing the problem (clogged condensation drain) the tech recommended a whole new system be installed."

"Elvis was very nice and professional. However, due to bookings, he was over sm hour late."

"Tried to sell us something we didn't;'t need, a new unit. Tries to sell us Freon we didn't need. Fraud."

"I felt a second opinion was essential based on what technician said which stinks since it cost me $99."

"We have a problem with the price for the job."

"Crew work was prompt and worked pretty efficiently"

"Ron was polite and courteous and answered all my questions."

"Very much improved service and flawless follow through. Thank you!"

"After using your company we have grown to trust the technicians to not take advantage of us and they take care of our HVAC unit every time we have had issues."

"On time, friendly, clean installation, informative."

"My tech was so sweet and knowledgeable and did a great job."

"very helpful"

"Knowledgeable, helpful"

"Technician arrived on time, was very personable and knowledgeable."

"Was here on time, wearing a mask, very professional and explained things well"

"You charged $100 just to come to my house. And gave me the wrong diagnostic for my AC problem. if I would had hier you . You would have fixed issues that did not need to be fixed."

"Technician didnt check all elements of the air condition unit"

"The technician installed the part that we were waiting on the same day that it arrived."

"Very personable and knowledgeable."

"Steve came to my home without calling ahead of time. I was not home because I didnt know he was coming, but was only a few minutes away. My roommate was home. He was extremely disrespectful to her. He complained about being sent out so late and clearly did not want to do the job. After being rude and having an attitude, Steve left without servicing anything. I called again to See if they could send someone else out. I was told they would send someone out. No one came. I called back later to see if they were still coming. I spoke to the manger, I do not remember his name. He was also rude, and accused my roommate of being hostile, aggressive, and confrontational. He said he didnt feel safe sending Steve out again, and the other tech was busy so they wouldnt send anyone out after I had been waiting several hours. He scheduled someone to come out the following day between 4-6. I got a call at 4 saying they wouldnt be at my house until closer to 8 but I would receive a call when they were on the way. I didnt receive a call again, but thankfully I was home. Brennan was the tech that came out. He was fairly professional and fixed the issue very quickly. He was in and out in less than 30 minutes. I am extremely dissatisfied with the customer service and with Steve being so incredibly rude. The customer service people I talked to on the phone (not including the manager) were all very nice and professional."

"As always with Donelson, technicians are courteous, respectful and knowledgeable. Because of social distancing the home visit is a little less personal but Johnny followed all current prevention measures."

"Charged almost twice the amount quoted over the phone. The fix was dont use the combined heat/cool setting on your thermostat. It may be broken. So he didnt do any additional work on the unit. Brought out a superior to quote me on a new unit. I dont know why we had to wait for the guy because the new guy told me the exact same thing Brendan did. I usually get Will as my technician and he has been fantastic every time. I used to recommend the company. However this was a bad experience and I dont know where I stand on continuing business and recommending further"

"Timely, professional and knowledgeable"

"the service was conducted later than scheduled"

"Punctual, great personality!"

"Our air went out and within a few hours it was fixed!"

"Tech came on time and fixed HVAC issue"

"while this was a return visit to install the proper thermostat, she was very efficient and explained everything she was doing."

"Professional presentation"

"Promised time was reasonable considering that it was Sunday on a holiday weekend. However, I was told that I would receive a call from the technician (which never came). After calling in several times, got the same response - that the tech was on the way & would call. In actuality, the tech had been to the address & already left with the promise to return on Monday with the parts needed for repair. Waited all day Monday for a tech call (finally came at 4:30 pm), got another call from the office at 6:50 stating that tech would arrive within 30-40 minutes. 2 hours later, when no one had arrived, we called the tech back to learn that he wouldn't arrive until the next morning. Overall, very satisfied with Chuck & his service. Highly disappointed with the multiple persons taking phone calls & making false promises & passing the buck."

"Very congenial and got the job done quickly"

"Does a good job"

"I had to make 5 different calls and was lied to by the call center as to when the technician would come to my home. I was left without A/C for 28 hours in 90 degree heat. Not acceptable when I purchased the Advantage program. I was not left very impressed with the quality of the service provided by the call center."

"The technician did a good job installing the equipment, and I am trotally satisfied about that. However he was alone on the job meaning he wasted a lot of time running back and forth between the outside unit and the inside unit. The job took 7 1/2 hours whereas with 2 technicians, is should have been finished in 4-5 hours. Also, on the first 2 visits to determine what the problem was, I did not receive a phone call advising that the technicians were on their way."

"The temperature was 90+ degrees and you got it fixed on the same day."

"He did what he came to do and explained everything to me. He was very courteous And think things are working fine."

"Professional team. Did the job well."

"Ron performed a very through serving of our unit"

"He was very pleasant and got the job done"

"Quick and friendly"

"Great service"

"I have used your services for years and feel comfortable with your products"

"Good communication with technician and Donelson"

"Easy to set up visit and TERRIFIC service representative who came to our home."

"Showed up on time did his job"

"Technician did not look at inside part of split unit."

"Brennan was quick, fast, and efficient. Very informative on what our next options should be. Wonderful customer service and connection!!!"

"Service tech hey man fix the gas pipe supply for the water heater the way we ask it to be fixed when it was first installed the plumbing still could be fixed a little better but the gentleman did an excellent job on the gas pipe cleaned out there for so took care of the roof an issue the water heater still makes a whining sound off the fan where it's been wet a couple times but the gentleman did a good job"

"my tech was an asshole when arriving at 9:30 pm. Didn't tell me what was wrong with my unit but didn't mind telling me the cost of $300.00 to fix it. Didn't take credit card but did take a check. Wasn't left no paper work for the work being done. He was very upset that he was their at 9:30 pm working on my unit. I wouldn't want him back at my place fixing on my unit. The sad thing about it was this unit was only 4 years old that was purchased by your establishment. I wouldn't think I would already start having problems with it. I'm not sure if I got charged correctly with not knowing what was wrong with my unit. VERY DISSATIFIED!!!! I WANT BE USING SERVICE EXPERT AGAIN AND WILL BE CANCELING THE MONTHLY SERVICE,"

"Ryan the technician was adept at his job, and extremely cordial, especially considering he was working on a holiday. He swiftly found the problem and had our air conditioning up and running again in hardly any time at all."

"Showed up when I needed you"

"reliable & familiar with our system"

"Although the technician did the check up well, all he could recommend were UV lights that were not included with my new system when I could have put them with the payment of the system over time. Now, to recommend those to be added is very expensive and i can't afford them. They should have been included with the new system to begin with."

"She did a terrific job cleaning the unit, was very thorough and let me know how the machine was performing. She wore a mask when we interacted. I would like for her to service our unit next time."

"The service was good however the technician forgot to turn the breaker back on when he finished. I had to go out when I came home late that night and flip it on."

"I was satisfied"

"Technician was very thorough and friendly. He made sure that my system was in the best working order possible."

"Dispatch gave tech wrong phone number. Had to call office when he left after getting no answer. Second arrival went great ."

"Tech preformed a great job and told me all he did ."

"Prompt, courteous, professional, completely."

"Efficient not in a hurry. Answed all my questions"

"Excellent service. Arrived on time."

"My first attempt came back with an error message. Please call to discuss."

"The work was done well, as in times past. I do have one comment: technicians should use masks, except, of course, when in the attic. We used ours."

"Polite and efficient"

"technician completed repair in minimal time"

"Inaccurate communication"

"Very professional. Explained everything"

"As far as the service it was very good Very knowledgeable and very efficient."

"Excellent service"

"The technician arrived on time and was able to determine the problem."

"Found the issue quickly and resolved it"

"Quick response time and tech took time to explain the problem"

"Technician was on time, friendly, and informative."

"Got the job done in good time and friendly."

"Quick service my new HVAC system was installed same day."

"Johnny was early which was great. He worked quickly and as far as I am aware, serviced the units in the house and outside. He was personable."

"Mr Ramer was extremely knowledgeable and professional."

"The technician was knowledgeable, professional, prompt, and courteous."

"Excellent service and communication skills while providing the annual spring maintenance check."

"over priced. the prices I was given were way out line. $9,000, $11,000, or the great plan for 10 years for a total offo almost $20,000. I had the unit replaced for $5500."

"I trust Will to take care serving my aircondition correctly,"

"Professional services"

"Didnt notice until after the fact but the new floor vent hole is larger than all the other floor vents in our house. Wish the tech had noticed that and made it the same size as the others. Also, the sawdust in the crawl space should have been cleaned up. Otherwise, the job seemed fine. With regard to the system clean/check, all good but the tech should screw the homeowners hose back on the spigot when done."

"Jeff is the best technician"

"Great professional service that was complete ,concise and timely."

"Service employee was helpful. I do not understand why the rep. accepted my check for $99.00, made out to Donelson Air, they made the deposit and then Service Experts, without my permission, used my debit card to charge my account for an additional $99.00. I'm owed a return of $99.00."

"WHY IS THERE ALWAYS SOMETHING THAT NEEDS TO BE REPAIRED/REPLACED?!"

"I was happy with the service that was provided to home in regards to my air conditioning."

"Though Jeffrey had to wait a couple of days to get the parts he needed, he made sure that they were under warranty and so saved us a lot of money."

"Unit wasnt fixed (other than the fan). The tech advised will get back to us on the unit warranty information and we never heard anything. In addition, he was 2 hours beyond the appointment window with the first appointment with no call to let us know."

"Everyone was very nice and professional"

"Ryan was very courteous and efficient.I appreciated the fact that he wore a mask."

"Excellent service."

"Tech was thorough, knowledgeable, professional. Took time to listen carefully and address all of me questions."

"Technician courteous and explained clearly what he was doing."

"4-11-20 My three units were due for their checkup. My large unit which has all the parts outside was scheduled for a tune up. Both a techician and salesman came. They said I had a leak. I had not noticed any performance issues and generally wait unit the unit is no longer performing. They eventually sold me a new unit with a service contract for $150/month. I felt pushed to do the deal. The new unit is installed and I have never seen any documentation from the transaction and have not been billed. 5-28-20 One of my smaller unit stops cooling. Once again the technician and a salesman show up. I mention that I bought a unit a few weeks earlier and I'm a little distrustful of the policy. This unit has a leak. I have just purchased an expensive unit and am not prepared to do it again. They propose a leak check for $500, I said ok. Within 5 minutes they identify the leak and charge me $500. I feel used by your policies and would love to talk with someone. Mary Hausman"

"Very professional and thorough in cleaning and detail of work"

"The knowledge and friendliness of the tech"

"technician was thorough and friendly"

"Every time we have had Donelson Air service our HVAC, they wore shoe covers if they entered our home. This time, that protocol was not followed. In addition, because there is a COVID Pandemic happening, we expected the technician to wear a mask if inside the home. That also did not happen and was very disappointing."

"Ted has been in the field for a long while and is old school Knows his business well."

"Drew performed excellent work during this installation. We have done business with Donaldson for years specifically because of the quality of service we receive"

"Always professional and prompt."

"Both were very knowledgeable and professional. They worked well as a team to answer questions and cover all bases. Brennan assessed the problem, fixed the problem and explained the condition of the unit. No pressure just facts and explained the features of the 10 year plan."

"Speed of response"

"Arrived on time, friendly did his job! Please be advised that I am getting tired of getting these surveys with everyone who comes into my home for service. If I am every displeased I will contact you!"

"Technician , Jeff was very helpful and answered my questions."

"A very positive person with the knowledge of my unit."

"Technician came provided requested service."

"Technician was pleasant. When straight to work on the unit and kept me updated if there was a problem"

"Carl took the time to diligently go through our system and diagnose the problem that has ailed us for four years."

"Very friendly and helpful"

"Great job cleaning unit"

"Davey explained the HVAC issue and gave me options to solve the problem. In addition, he was extremely friendly and respectful."

"He was thorough and then provided me extra tips that were very helpful"

"the rep responded quickly tp resolve my very specific service needs."

"Service requested was provided."

"good job installing replacement unit. installers knowledge, efficient and professional. thoroughly cleaned up after the installation was complete."

"The technicians was very helpful and friendly"

"Service was cordially done."

"I was charged $85 for a wire!! Pricing is very high!!!"

"The Technician came as indicated in the office call> He identified himself and purpose of visit clearly. His conduct was respectful and polite."

"appears that gas was turned off during installation. Hot water heater pilot light went out. Had to call plumber about relighting it because I didn't realize that it was caused by the installation."

"Once the technician got there, the service was great. I have been a customer for about 5 years. Each time I schedule the twice yearly maintenance, the technician is about an hour late. The first couple of times was one thing but it has become consistent. Otherwise great service."

"always on time, always professional , always honest and forth right"

"He had serviced in the past. He is detailed and professional."

"The technician was competent, polite and fair."

"Technician was very nice."

"Professional service."

"We have had several problems with our thermostat losing power over the last week. We have had several techs, including the tech manager, here to look at the unit and no one could find an answer, even after my electrician came and replaced my breaker for the HVAC. We determined that the problem was likely the thermostat itself. When Sarah got here today to replace it, the new one didn't work either. She went upstairs to look at the air handler, she very quickly located the problem. An inline float switch was tripped in the drain line. She went outside, vacuumed out the drain line and located the problem. A large insect had somehow gotten into the drain line and clogged it up. The problem has been resolved, and the A/C is working wonderfully now. She was a total rockstar for locating what the others couldn't. She was very professional and I would love for her to get the recognition she deserves for a job VERY WELL done."

"Technicians was very professional, friendly, on time, and knowledgeable. He was exactly the sort of professional that will make me go back to Donelson for future HVAC issues."

"They answered question I asked and explained several other things for me that I need to know if I planned to buy a new air conditioner."

"Service was great as always and I really appreciate your tech wearing a mask"

"William took his shoes off when entering the house, did a nice job cleaning the outside units, changed the filters for me, and did not leave until everything was working properly."

"The technician who completed my service was fine. Super nice guy, however, I felt like I was being bullied into the home advantage program and, after getting two other quotes from local vendors the quote from DA was THREE times as much. Pass. No follow up contact needed."

"We just needed an estimate. This was done on the spot which was great. He was very knowledgable and answered all of our questions. Only issue is the email I received confirming the appointment said he would arrive at 2:15 when really it should have said between 2 and 5. Otherwise all good."

"The first gentleman didnt come out to do what we asked and the second a day later didnt have the right parts."

"Sincere, polite, provided education and advice"

"Easy to make appointment, calls regarding when technician would arrive, polite and efficient."

"Excellent technician. I believe his name was Carl."