Donelson Air Service Experts Reviews

"On time seem to know what he was doing"

"Chris and Brad did a great job"

"Christopher, the service technician. Extremely professional and thorough."

"Very informative"

"Prompt response and corrected the problem"

"I've been a Donelson customer for many years of good, reliable service."

"Very polite and extremely efficient. Took time to explain things."

"No call before arrival, no shoe covers when entering my home, left basement door wide open and no call back about faucet quote until 9/27/22"

"great job."

"The experts were very friendly and professional"

"Prompt appt Friendly serviceman"

"The Tech was very knowledgeable and very polite. He preformed his job very well and was a real nice guy to chat with."

"Qualified repairmen"

"Scheduling was terrible (0), technician was very nice but didn't do anything but hopefully identify leak when I turned water on."

"I have always been given good service and advice on my unit."

"First appointment 8-10 I get a call at 10 telling me another hour. I had asked for a first job several times. I had to reschedule because of a meeting. 2nd guy very prompt and courteous"

"Have not heard back on faucet replacement quote"

"Everyone I had interaction with from the first phone call to the appointment coordinator and including TJ the tech were extremely impressive."

"Prompt service"

"Technician should call before arriving."

"Very clear with their communication, showed me the issues, and talked through options with me."

"Am still waiting for job to be completed and tech is almost 1 hours over appointed time frame ."

"Efficiency"

"Jeff is Great"

"Garrett was awesome! Very professional and got my problem fixed and upgrades installed in no time."

"Always do a fantastic job ?? I love Tim he does not only a fabulous job he is so trust worthy and honest. I pray he will always be my service guy. Very dependable ?"

"Your service people are great."

"On time, excellent service."

"Efficient, professional, friendly and helpful."

"The service and technician was great but I received late notices about payment and when I call nobody can tell me anything. I have two pts from when I paid for servicesnot sure why I received two late bills."

"Technicians are courteous and are always on time"

"A/C was working fine before tune-up, then quit working after serviceman left."

"Very comprehensive"

"Because you showed up and I did not have to wait for days."

"Poor customer service"

"The technicians are personable and always complete their tasks"

"Still a satisfied customer."

"I rated a 10 because I'm happy with the service TeeJ provided me"

"We have been your customer for years and you are always on time and very efficient. I know our units have lasted as long as they have because of your service."

"Courteous, efficient tech"

"This company used to treat you like a individual person. Now I feel like a number. Acts like a corporation. I used to have the same technician year after year and now talk to someone new every time I call and new person every time they come out. Now that I'm an Advantage program member as of 12/2021 I'm having to use your service."

"Honest results"

"Great service. We talked with Donovan and decided on the Advantage Program. He was great detailing how the program works. We signed up. Jason and the other employees installed our AC/Heat unit and our Tankless Water Heater. Exceptional service."

"They are always very friendly, honest, helpful, professional, and quick to respond to emergency needs."

"I continue to be satisfied with the out come of the repairs being completed."

"Thorough and asked if I had any concerns."

"It's so easy to schedule appointments. Love the reminders they send that maintenance service is due. Technicians are always very honest about their findings and offer multiple options for repair if needed; never pushy."

"This was a fall inspection. The inspector gave advice on what needs to be done to the furnice."

"I have been serviced for many years by this company and am very pleased."

"Have good techs then have not so good techs in my opinion"

"Knowledgeable & friendly"

"Great guys, came in time, stayed focused on task, ate lunch on property, cleaned up after themselves, very professional"

"Jeff Owensby is a very competent and reliable technician. He is the reason we have continued to work with Donelson Service Experts all of these years."

"Because they are professional."

"Love the technicians. Not crazy about the dispatch center. It is hard to understand them."

"Christopher was great! Timely, knowledgeable and efficient"

"Arrived on time and finished in one day."

"Because the employees are very business oriented and put covers on their shoes when they the come inside my home"

"Excellent service, though very late showing up. My window was 10-12. I received a call at 9am saying the tech was on the way, as expected. At 1pm (well after my scheduled window), I received a 2nd call saying my tech was on the way, and they arrived after 2pm. Not sure what happened to my original time window; it wasn't explained."

"excellent service"

"Techs have been excellent, particularly recent system inspection by Landon"

"Great service !!"

"Service provided as expected"

"We have been with Donelson since we moved to Nashville over 3 years ago. Always professional, courteous, and honest. Donovan and Christopher were nothing short of fantastic. We highly recommend Donelson!"

"Always on time. Very professional! Do a great job."

"Great employee. Very friendly and did a very thorough job!"

"Tim is an excellent technician, but Im not sure about the pricing on your services."

"We were without air conditioning for over 24 hours before a service tech arrived."

"The repairman was good but there was a mix-up because my appointment was not on the schedule."

"They know what the are doing."

"Have always quickly responded to any problems. The technicians that came today were willing to answer any questions I had. They were very professional"

"They are always efficent -respectful and try explaining things as well as they can Technicians are always well groomed"

"Good service. Good communication. Pleasant employees."

"Patiently pursued the problem and dollied the resolution."

"Christopher was awesome! He is knowledgeable and very helpful and he is kind."

"I felt the pricing to simply replace a furnace filter was outrageous. I have now done it myself and could not believe how easy it was which makes the pricing even worse."

"Cleanup after repair could have been better."

"Very knowledgeable person. Definitely helped me make a decision about what I need to do."

"Excellent, fast service especially on a holiday weekend."

"The tech did not reattach the panel to the outside unit and left the door open to circuit breaker (or whatever you call it). I didn't notice until the next day after a rain storm. He also knew I was extremely busy at work and INSISTED that I pay on the spot which forced me to leave a zoom business call I was on. We've been customers of yours for about 15 years so I thought this was a bit excessive. I did appreciate the quick response to the broken thermostat. But would have liked a different brand - one that matched the other one we have."

"Quick and responsive and professional"

"I am a returning client. Your service price is competitive."

"Technician (Mohammed) was professional, very courteous and respectful."

"I felt somewhat pressured to purchase a new system without getting other opinions or looking at other options. When I decided against it, the technician seemed very put out and not very helpful after that."

"Prompt and very polite and a good work ethic"

"While your technician did come to my home on Saturday, Aug 27th to repair the HVAC unit, it wasn't fully repaired and I ended up contacting Lee Co (who has been our service provider for 25+ years) to come and finish flushing out both drain lines and getting the unit back on line."

"The technician who serviced my heating unit was Tim Bailey. His work was simply outstanding. It's too bad that the administrators who scheduled my appointment didn't convey my appointment to Tim. The window for my appointment was 10-12. At 11:30 when no one had arrived, I called the office. I was assured someone would be there soon. Tim arrived at 12:20 and was extremely apologetic. This mistake was NOT Tim's fault. I gave up 2 hours of my day waiting. I wonder what would have happened if I had not called."

"Had to call twice for service, and on the 2nd call, there was no record of me calling earlier"

"Always professional and courteous"

"He was nice & pleasant & answered any questions I had & went to work to inspect & do the work needed for 6 month check up."

"Person was very competent and thorough. Very professional. Completed job in a timely manner. Informed me of results. Pleasant experience."

"Technition performance"

"As always Donelson Heating And Air is fast courteous and professional. The latest text you sent was as good as all the others. Keep up the great work. Thank you"

"Quality of technicians"

"He arrived on time, went right to work. Was kind enough to help me understand what the problem was. Went right to work and all was fixed in a relatively short time. I was going to ask if he could also check air filter, and then I saw he had one in his hand. Great joh"

"He was fast and efficient and came an hour early"

"Donelson has always given e good service"

"Techs were very professional and courteous."

"My technician went above and beyond! From explains and showing me the whys and dos he also reconnected my hose after he was done using it."

"They manage to work me in and came after I thought they would have stopped fie the day."

"They were responsive, quick to come out to look at what was needed and seemed to go the extra mile in order to get my AC back working as quickly as possible."

"Always a pleasant experience"

"They were on time, very efficient and courteous! The team seemed very professional and communicated with one another every step of the way."

"The technician was late. Plus, he could not do the fall maintenance because the temperature was too hot for assessing how well the furnaces would work."

"Very expensive."

"Someone was supposed to call and let me know why my bill keeps going up every month. Did not receive a call"

"Knowledgeable, dependable, honest"

"Service Technician was very thorough, even gave the unit a bath and respected my home by covering his shoes."

"Nice guy, quick work"

"The person who came out, took his time and service the unit so thoroughly. Better than I had experienced before."

"The answer to this question is shown in the ratings given in the following questions."

"dependable, able to contact 24/7"

"Service has been great. Advantage program has worked."

"Prompt service and technician was knowledgeable and courteous."

"I'm very satisfied but I never give a 10. The tech was in time acted very professional and explained with the issue was"

"Because I've used your company for over 20 years and I trust your service."

"You charged me $120 for refrigerant that wasn't needed. It turned out that you installed the wrong coil on my 2 ton unit when originally purchased. I want that money back!"

"I was satisfied with the service"

"Brandon is friendly and efficient."

"Ive trusted Donelson Heat and Air for many years and highly recommended you to my new neighbors"

"Brandon Miller was on time. He was polite and professional."

"Garrett was very informative, thorough and personable. He followed up with our new system. He asked if we had additional questions before he left."

"Very reliable and do a good job."

"I HAVE NEVER RECEIVED A SERVICE and keep getting a bill!!!!!! I have talked to 2 people who said they would have my account corrected and bill keeps showing up in mail. Get your act together!"

"Excellent customer service"

"The service person cleaned the air conditioner so well that it looks like brand new. I had to go to work so he was able to complete the service in an efficient manner and did a great job."

"It was done quickly and correctly"

"Christopher is the most impressive service professional I have ever had the pleasure of meeting and I am 68 years old; extremely knowledgeable, he knows precisely and thoroughly the mechanics of his work; professional demeanor, professionally dressed and presented, completely courteous; he identified preventive maintenance items that our previous service company had not, and he corrected them; he is a breath of rare fresh air in todays environment; we shall be using him from now on; a rare employee that Donelson Air needs to hold onto; we certainly look forward to his work for us in the future; Thank you for your superlative service."

"the service was great,service guys were very professional."

"Great Service and courteous, friendly manner."

"top notch and professional, friendly, and respectful thorough service!"

"Jared was polite, professional, and friendly. He did a thorough and neat job with our seasonal cleaning service, and even took the time to explain different things about our systems."

"I've always had good experiences with Donelson. Always helpful and fair."

"Outstanding professionalism and service."

"They are efficient and friendly."

"Have got no filters all year."

"You were able to install my damaged HVAC unit within the same day that I called."

"I trust the work that you do."

"quality service"

"Sold a yearly package for maintenance that did not include both units, installation of new unit in 2021 was less than professional, ripped out wood work that couldve been unscrewed in less time than breaking it."

"Always professional, on time and very thorough."

"Prompt service"

"Prompt, thorough and polite"

"I have always had excellent service and responsiveness from Donelson Air."

"They were very perfessional, and did'nt take allday.."

"Service and staff is great"

"Expert care."

"Garrett is very professional and we have been real pleased with his service calls."

"In what world does a 2 zone mini split system for a 700sqft home cost $11k? When asked for a breakdown of the pricing, the response from the tech was passive aggressive. I just replaced a full 3 ton HVAC unit at my primary residence for half this price, which included permitting, installation, and all products. Going with AirTrust instead based solely on the response I received from this tech. I should have paid attention to Donelson reviews online."

"The price of our unit is way to much money, compared to other pricing after we decided to go with donelson."

"Very thorough with repairs."

"Overall service and detail was excellent. Courtesy and professional group of 3 showed up."

"Prompt service, knowledgeable technicians"

"Techs were friendly and knowledgeable. Did a great job"

"Very satisfied with the service we get."

"Very professional"

"Good efficient service"

"Did not fix problem, only tried to say we needed new duct work for $5300.00"

"Some service experts are not as knowledgeable as others. Brandon Miller was very knowledgeable."

"Price was highest Ive received. I felt like I was getting the most expensive product and not the BEST product for my situation. Other companies came and gave me more options. Also felt like because I was a woman, they didnt feel like I could make a decision without my husband present."

"Good service, rarely have issues."

"Nathan and Adam are very professional and a pleasure to work with!"

"He is very knowledgeable in his trade"

"We have had nothing but issues since we were sold a $20,000 AC unit. First one was too small now the second is causing raining water from air registers."

"Although the first tech did not really know what he was doing, Will was teriffic and figured out the problem immediately!"

"JC was cool fixed s problem with cooling running all the time"

"Love the service ??"

"The technician was very capable, courteous, and efficient."

"The quickness of the appointment and the quality of the technician."

"From the beginning of the call for service everyone was outstanding . Fit me in for same day service."

"We have always been pleased with Donelson Air and their service."

"An excellent company and tech to deal with."

"Good reliable service"

"My family said unanimously that the house cooling fine and the job was well done."

"Cost"

"Both Mohammed the first night (he came very late at our acceptance) and tried very hard but with the unit being outside in the dark it was very difficult to find the issue.., it he certainly tried. William who came the next day was able to find the issue and complete the repair. Both young men were very professional and personable and would give both a 10. And on a weekend for both."

"Unit was not COOLING AFTER YOU LEFT JOB...THE BREAKER BOX TO UNIT OUTSIDE WAS LEFT OPEN AND YOU DIDN'T TURN IT BACK ON!!! YET THERE WERE TWO OF Y'ALL...NO ONE CHECKED TO BE SURE IT WAS CLOSED N TURNED BACK ON...WE HAD TO CALL ON ANOTHER THAT KNEW ABOUT HVAC..."

"Jared was very helpful and polite."

"Nice and professional employees"

"I was supposed too receive a quote Monday morning. Still, haven't heard anything. I was told the lead time on parts? Might take six days. No phone call two days late now."

"Have used this company since the 1980s and have never been disappointed!"

"Provide good service for us. But family and neighbors made their own decisions about which company to use that works best for them."

"The only reason is because William was so courteous and helpful. I was ready to go to another company because of a prior issue but he made everything better."

"Every one I encountered was polite and efficient which was fantastic. Unfortunately, the technician was unable to locate the fuse box which, as it turns out was mounted right next to the condenser unit (within 5 feet) and marked with the unit number. Hel left without really doing anything because he was unable to locate that box. He did tell us that the inside breaker was bad but was unable to let us know that it was the bus for the fuses."

"Professionalism."

"Muhammad was a very efficient technician.He did something Ive not seen a technician do. He put a small machine on my air vent. He measured my air output. That was not what he called it, but thats the way I describe it."

"Quick and professional service"

"Always service with a smile"

"Very knowledgeble and curteous technition"

"Very professional,friendly knowledgeable."

"It took 4 visits for the last Tech to find the problem ( Mr. Deon ) and fix it. and that was a little over a week ago."

"The tech that was sent out to us was very knowledgeable, found the problem right away, and took no time at all to fix the problem."

"I don't like to make recommendations. I might like your service, but others may not. I will tell people who I use, and even say they have given me good service, but I usually will not recommend."

"The company is responsive and I think yhe technicians take pride in their work."

"timl;y friendly and prepared"

"I think the service package your rep was pushing is a ridiculously bad deal, probably designed to take advantage of people who need financing for an HVAC."

"The instillation las year went great and when I called about this problem you were out the next day"

"Service was good"

"Great service. Great price."

"The service is always prompt and professional!"

"They very professional & thorough. Explained conditions & findings. Simply wonderful!!"

"Prompt response to my service needs. This was a second service call - and both times they came quickly and took care of the issues efficiently."

"Good service provided but other providers to choose from"

"He was very nice,quick and efficient."

"Always on time and very polite and efficient."

"Wasnt satisfied with the rep sent to service my unit"

"ive always had excellent service"

"Muhammad, was courteous and informative."

"Have been taking care of our air conditioning for years"

"Little frustrating that a 2 month old unit malfunctioned - and did so on a Saturday afternoon. Understanding the unknowns for a technician when responding to each service call, and using an outside call center, it would have been better if we had been informed that chance were slim to none that we would see a tech that day. After a 2nd call we were told that the tech had the order for "today" ... but there were 7 on his list. We anticipated at that point we would not see a tech. We did receive a call in the 9PM - 10PM range indicating we had bumped to Sunday - unknown time frame. That said the tech called Sunday mid-morning, on-site about 40 min. later and promptly diagnosed and repaired. Sharp young man!"

"I have crossed up my addresses. this pertains to the 113 Cash lane. Get confused a little on the service plan. But it was explained to me by the technician. He was very polite and made me feel he knew what he was doing. You never know who will show up and their skill level that you pay a lot for."

"My feeling about charges, but they may be same as competition is the $$99 drive to home, $99 diagnosis, then $513 to repair. I understand its what you know that a customer pays for. Just felt it was steep but glad I was able to get serviced quickly."

"Prompt and reliable service, kind and helpful"

"Not only did your repairman come a day earlier than expected, but it took him every bit of 5 minutes to diagnose the problem and just a few minutes to have it repaired."

"Jeff was on time and completed the job quickly"

"Very prompt in responding and identifying issue, however waiting for shipment of needed part .."

"Technician was knowledgeable and professional."

"Got the work done"

"Service Tech was prompt, focused & professional. He immediately identified the issue & he listened to my feedback. He was able to resolve an on going condensation buildup issue with a simple procedure unlike the several other companies Ive had come by who Did not listen to my feedback on what I thought my problem was but only sought to attempt to sell me on something I clearly didnt need."

"Knowledgeable staff with honest advice and considerate recommendations."

"Over priced"

"Very kind and courteous and professional"

"They came quickly and fixed the problem."

"execellent service and company"

"I have been using Donelson Air for more than 35 years"

"Poor follow up to my service call over the weekend. Disappointing. I do not feel valued as a customer."

"The appointment was for Friday 10-12, nobody showed until Monday. The unit was frozen and has been off for 2 days, not sure when someone is coming back out."

"Very honest and helpful :)"

"The technician was very professional"

"Very professional and knowledgeable service"

"He was polite, knowledgeable, understanding and kind."

"Very efficient installation and service. Highly recommended. Special thanks to your Rep Breneta who walked us through the process and was very helpful. My wife had hip surgery on the day of installation and Breneta kept me informed with progress and I felt very comfortable leaving my house in her hands while we were in the hospital. Nice to come home from hospital to a cool house. Thanks!"

"Technician was friendly and explained the process along the way."

"We have always been happy with every part or our service. We recently had an issue with our a/c and they were able to come out the next day."