Donelson Air Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 7,269 Reviews
sue K.
hermitage, tennessee
"Quentin & Ricky did a GREAT job helping us sort out a problem. Quentin was friendly and courteous and enjoyable to work with."
russell R.
spring hill, tennessee
craig C.
nashville, tennessee
"Professional job attitude and quick quality work"
ms nelson N.
hendersonville, tennessee
teresa H.
mt juliet, tennessee
"Steven was very efficient and professional while here at out home."
kim S.
hermitage, tennessee
"They were punctual, friendly and knowledgeable and did a great job cleaning up after all the work they did. They were awesome"
mr vessels V.
hendersonville, tennessee
mr strickland S.
hendersonville, tennessee
"Excellent tech"
jerry H.
hermitage, tennessee
"He was very detailed"
ms mccluskey M.
nashville, tennessee
"On time and very professional."
john S.
nashville, tennessee
"I have not heard the squeaking from the unit fan since the technician came."
lisa and jeffery D.
hermitage, tennessee
"Mr. Ramer was polite, truthful, professional, and able to answer all of our questions knowledgeably! He worked steady, and when finished, made sure everything was working properly."
delaney G.
nashville, tennessee
"We're always so grateful for our relationship with Donelson Air!"
mr hudgens H.
nashville, tennessee
"Problem cause not found."
mr hoover H.
franklin, tennessee
"Very friendly technician and polite."
steve O.
brentwood, tennessee
"The Tech had a great attitude, was very informative and very helpful!"
jackie T.
nashville, tennessee
"Brad was very knowledgeable and helpful about the process of new AC/Heating unit"
cherylann M.
nashville, tennessee
"Team is always professional and courteous"
mr holmes H.
antioch, tennessee
kim K.
nashville, tennessee
ms williams W.
madison, tennessee
"I spent the night freezing because I did not know the system was turned off. The technician forgot to turn the system back on. I have yet to receive the receipt oh my payment!!!!!"
mr businaro B.
nashville, tennessee
william S.
nashville, tennessee
"t"
mr terrell T.
nashville, tennessee
"2 hour window was missed. Original time was between 8-10 am but didnt show until 11am"
ben A.
hermitage, tennessee
ms roby R.
nashville, tennessee
"Quick response time. Tyler was professional and explained the issue(s) and repair in great detail."
mrs oliver O.
brentwood, tennessee
ms greer G.
old hickory, tennessee
"The gentleman was super friendly nice work fast."
kimberly M.
deltona, florida
"Nick has been the best tech out to my home! Knowledgeable and friendly has been a hard combination with your company however with Nick, it's natural. He doesn't discount me for being a woman when speaking in regards to my system like other techs that were sent in the past. Customer service from your company used to leave a lot to be desired with me but not with Nick! If possible I would like Nick to be my tech always!! I wish you had more techs like him!!! You should too!"
rebecca G.
nashville, tennessee
"I am thankful for how they took care of my recent problems."
kathern C.
murfreesboro, tennessee
"Very good"
hannah H.
hendersonville, tennessee
"Quentin was great and very helpful. I felt very comfortable with him and he was informative"
danny D.
nashville, tennessee
"Friendly service, observed COVID standards, let me know of the status of everything and he was very professional."
sanford P.
nashville, tennessee
"The guys were pleasant and seemed to do a good job, but I am not qualified to judge the quality of work that was finished about an hour ago."
joey B.
nashville, tennessee
"Happy customer, just a little caught off guard with the $66 charge for the visit. We paid it, of course, but were under the impression that as an advantage customer, there were no fees involved for service visits."
connie R.
goodlettsville, tennessee
"Prompt, courteous, knowledgeable"
ms hopson H.
nashville, tennessee
mr jenkins J.
nashville, tennessee
"They over exceeded my expectations Very good showing and telling me everything they did and what they were going to do."
ms chambers C.
franklin, tennessee
"Our technician Jeff provides excellent service on our HVAC units. He came on a Saturday which we really appreciated."
dana B.
white house, tennessee
"Elvis is very kind and able to answer all my questions in regards to the services."
mr jarman J.
nashville, tennessee
mr turner T.
nashville, tennessee
"I was told it was 99.00 and when tech left it was 177.00 there wasn't anything done to the unit. The tech said the unit was doing as it should with the fan starting and stopping."
dr ruark R.
old hickory, tennessee
mr bailey B.
mt juliet, tennessee
ms watson W.
madison, tennessee
"Here on time & found problem"
mr darden D.
nashville, tennessee
"Jeff Owens the nicest tech I have had, although all have been helpful, but he recognized the need I had, explained it to me, and was willing to take care of it in an efficient and helpful way, and without delay."
ian H.
springfield, tennessee
ms coffland C.
nashville, tennessee
"Great response time considering the frigid weather conditions."
mr sullivan S.
nashville, tennessee
ronald B.
mt juliet, tennessee
ms hopson H.
nashville, tennessee
toya T.
nashville, tennessee
"I choose this rating because of the in climate weather conditions, some one was still able to come serve us. and for that we are so thankful!"
joseph B.
franklin, tennessee
barbara P.
nashville, tennessee
"Had part replaced pd $264 on the 12th today 2/16 started doing the same thing. Not happy"
barbara N.
nashville, tennessee
mike P.
nashville, tennessee
"The repair to the unit did not hold. Temperatures in doors last two nights has gotten down to low 60's. I have called and requested a return visit to try to fix the unit."
ms bennett B.
hendersonville, tennessee
"He worked hard"
mr robbins R.
gallatin, tennessee
mr lively L.
brentwood, tennessee
"Found the problem and a solution that is not going to cost me my first born."
ms van cleave C.
brentwood, tennessee
"very efficient"
jeanette L.
nashville, tennessee
"This gentleman is courteous, efficient and hard working."
matt F.
madison, tennessee
"Will is great"
ms walker W.
nashville, tennessee
"I did not receive a call from the technician saying he was on his way."
mrs kimberly G.
nashville, tennessee
"Very helpful"
mr ramsey R.
nashville, tennessee
"Tech seemed to know what he was doing. Offered suggestions."
susan S.
brentwood, tennessee
mr burnett B.
nashville, tennessee
"Everything went smooth."
mr asbell A.
hendersonville, tennessee
ms graves G.
nashville, tennessee
"Tim Bailey showed up on time as usual. He is a very friendly person and that's a plus. He did his job servicing our system and I was pleased."
mr vessels V.
hendersonville, tennessee
"I was happy with the service and the sales consultant visit, but I don't understand why a sales consultant visits with the technician. It makes it seem that I'm paying for a sales cold call."
aisha M.
antioch, tennessee
mr williams W.
brentwood, tennessee
malcolm M.
hermitage, tennessee
allis G.
nashville, tennessee
craig C.
nolensville, tennessee
kathleen W.
goodlettsville, tennessee
"So polite and sincere. Explanation of problem was clear. quoted price before repair. Work in a timely manner. It was a great job from your company."
mr smith S.
madison, tennessee
"He check every thing and told us everything was find. He provided answer to our questions."
ms porter P.
nashville, tennessee
"Fixed problem at no cost to me by getting replacement for part installed last fall that failed."
bob M.
nashville, tennessee
"He did what he was supposed to do."
mrs caruthers C.
madison, tennessee
"Jeff is an excellent tech, came to my house arriving on time. Did the maintenance on both of my units. He let me know when the next pm was due . Jeff did a great job."
brenda M.
franklin, tennessee
mr peck P.
nashville, tennessee
"Service was well done and anything needed to give attention to was explained."
aaron M.
nashville, tennessee
"Nice staff member"
phyllis T.
madison, tennessee
"She was professional and patient with my question plus putting on foot covers when entering my home"
mr agee A.
nashville, tennessee
"Technician was friendly, professional, knowledgeable and had serviced my furnace unit before."
mr tucker T.
nashville, tennessee
"He found no issues, he was in and out very quick service"
paul S.
smyrna, tennessee
"Showed up on time. Didn't take all day. Everything seems to be working, so far."
ms burr B.
brentwood, tennessee
"On time, competent"
ms sandford S.
nashville, tennessee
kathleen S.
antioch, tennessee
"He explained what he had done to check the heat pump. I decided to have new lights replaced in 6 months."
chris C.
madison, tennessee
"Will was excellent, very Professional, friendly, and efficient."
jeff G.
whites creek, tennessee
"Always excellent!"
william D.
mt juliet, tennessee
"Knowledgeable about his job, and kept me informed of the system as the inspection moved along..."
diane C.
goodlettsville, tennessee
"Checked all areas that were pertinent to the heating and cooling system. Explained how the cooling and heating system works."
ms verbosky V.
nashville, tennessee
"Very efficient and my furnace is in good shape."
carol W.
hendersonville, tennessee
"Our technician was great! We had to reschedule our appointment because repairs on the the day we were supposed to have someone were more extensive than thought, but that was ok too. My only issue was that the technician came out to do the spring maintenance and did not have a replacement air filter that fit our unit, so we have to have another appointment on 2/8 to get that installed."
edith L.
nashville, tennessee
mr logan L.
nashville, tennessee
"Very professional"
grannon H.
antioch, tennessee
"The technician was Super. We need more like Tyler and I would like him on every trip"
denise D.
college grove, tennessee
"Jon was super knowledgeable! Although we liked the sales consultant that came with him, we felt a little overwhelmed having another person trying to up sell at the same time we were trying to understand why the heat wasnt working and what we needed to do to correct the problem. Not good to send a residential sales consultant with a service person at the same time as a service call."
ms anderson-owner A.
nashville, tennessee
"Tenants stated, "unit appears to be working properly.""
michael M.
hermitage, tennessee
paulette G.
nashville, tennessee
mr shaver S.
lafayette, tennessee
"Sarah is a great tech"
ms jackson (beverly) J.
hermitage, tennessee
ms martha H.
nashville, tennessee
"Tyler was professional, friendly and helpful. I regret I didn't have a new filter when he offered to change mine out (it is very difficult to reach)."
mr depriest D.
hermitage, tennessee
"Good job cleaning the HVAC unit; did not fix the loose duct in one bedroom (no heat or AC in that room). Mr. Wadsley told me that they would fix the duct if I buy or lease a new unit. Mr. Nuff warned me that my unit would go out at any moment. (He said that in fall 2019 also). It still works. I apologize for not responding sooner to this survey."
veretta M.
nashville, tennessee
"Service installers were friendly, knowledgeable, and efficient. They got the job done in 1 day."
mr mayo M.
antioch, tennessee
"Very professional"
ryan S.
nashville, tennessee
"Mike was very knowledgeable and laid out all of our options"
mike R.
nashville, tennessee
"Prompt and courteous."
john B.
gallatin, tennessee
"Although the technician provided good service, the person(s) who read online service requests COMPLETELY IGNORED my request for service on a Rinnai tankless water heater, and scheduled an HVAC technician instead."
steve P.
old hickory, tennessee
"Steve did a great job he was on time (early) and was very knowledgeable about our unit."
mary S.
nashville, tennessee
"Tech Ian seemed very deliberate and seemed to know his job"
mr severance S.
nashville, tennessee
"I love it that you remind me (sometimes several times and by different methods) when my prepaid scheduled maintenance visits are due. Appointment was easy to arrange. Technician was punctual, professional (and masked), and efficient."
mr segovia S.
brentwood, tennessee
"Careful and respectful"
gladys W.
murfreesboro, tennessee
"Very friendly & professional!"
ms mae skeean S.
nashville, tennessee
"Heat still not working properly"
anne J.
antioch, tennessee
mrs howard H.
nashville, tennessee
"Always does the best job and makes sure everything is good"
nancy B.
nashville, tennessee
"John was here promptly and was very courteous. He was knowledgeable about what needed to be done and did a fantastic job in the time he said it would take."
ms phelps P.
antioch, tennessee
ms kearney K.
hermitage, tennessee
"We called because a water shut off on the water heater you had recently installed was leaking. You were going to charge us several hundreds of dollars to replace it, we canceled the appointment. We were also not told about a trip charge."
mr crichton C.
nashville, tennessee
timothy r.
hendersonville, tennessee
"Drew gave me a no BS assessment of my system also I can plan my next move."
danielle B.
antioch, tennessee
"I was educated on things about my HVAC system that I didnt know"
lee P.
lebanon, tennessee
jedonna A.
nashville, tennessee
ms tyson T.
nashville, tennessee
mr lindsley L.
nashville, tennessee
robert S.
nashville, tennessee
"Efficient, communicates details of service well, friendly, wore mask"
ms crown C.
nashville, tennessee
"Very nice guys and seemed honest about what we discussed."
mr roberts R.
nashville, tennessee
ms horton H.
nashville, tennessee
mariell F.
fairview, tennessee
william S.
franklin, tennessee
"This was more of a sales pitch than a a yearly service call. Never in all the service visits in the Winter time has the freon been checked."
mr lewis L.
nashville, tennessee
clara J.
la vergne, tennessee
jacqueline P.
mount juliet, tennessee
mr martin M.
hermitage, tennessee
"Issue was quickly determined and solution presented"
john O.
nashville, tennessee
rhonda P.
lyles, tennessee
"Everyone who came out was exceptionally professional, courteous and willing to answer all my questions."
arnithea B.
madison, tennessee
robert T.
nashville, tennessee
"Jeff Ownsby is highly knowledgeable, dependable and professional. He also works very hard."
ms martin M.
nashville, tennessee
ms myles M.
nashville, tennessee
"Arrived on time scheduled. Followed CDC guidelines for COVID-19. Performed services well and kept work area clean. Professional approach."
ms sandford S.
nashville, tennessee
"Service was timely, effective, and polite."
john O.
nashville, tennessee
"Felt pressured to buy new unit and am uncomfortable with the price"
barbara G.
mt juliet, tennessee
"Technician was very nice but did not seem to know much about the system at all. He basically told us to keep the fan on high to relieve the pressure and see if that helped heat the room better for $160. Could not tell us if it needed more coolant or why it was short cycling every 3 minutes or if the pressure switch was bad. Told us to leave fan on medium or high but the next day the fan would not even change speeds."
tom C.
nashville, tennessee
"Friendly, hard working, very pleasant person."
ms fitzpatrick F.
nashville, tennessee
mr wolfe W.
brentwood, tennessee
"Took a al ot of time to explain about the problem we are having and what options are for rectifying it. Called in additiona lreference source."
joe M.
nashville, tennessee
"Expertise and willing to answer my many, annoying questions. I can be a difficult customer. Due to 2 technicians, Donelson's customer service (initial contact when I called) and Josh Koby I decided to switch from Hiller to Donelson for my service contract; and although I can't guarantee right now that I will have Donelson replace my furnace and AC with Lennox because it is early in the sales process, Donelson is going above and beyond to make that probably happen. The only reason I can forsee not using Donelson to install a Lennox is if I decide to use another furnace and AC manufacturer."
andie M.
smyrna, tennessee
"I felt like I was really being sold something."
ms smith S.
goodlettsville, tennessee
gary C.
nashville, tennessee
allan H.
kingston springs, tennessee
ms combs C.
franklin, tennessee
mr williams W.
nashville, tennessee
scott S.
springhill, tennessee
"The technician was super nice and helped me get all my contact information up to date."
ulysses C.
antioch, tennessee
"Everything done correctly and timely."
mr jordan J.
nashville, tennessee
brian S.
nolansville, tennessee
"Knowledgeable, professional, quick, easy-going"
ms harris H.
hendersonville, tennessee
"They fast and seem to do a good job checking everything"
ms wigger W.
nashville, tennessee
"No service was provided. Technician was too busy to take the time to attempt to fix anything. Another company came and unclogged the kitchen sink. It was done in 30 min at 1/3 the cost"
mr b felts F.
nashville, tennessee
"I am very satisfied with service for my central heat and air."
tyler C.
clarksville, tennessee
"Awesome plumber"
corrinna F.
goodlettsville, tennessee
"They were done in less than 20 minutes and provided amazing customer service"
kim S.
hermitage, tennessee
"Awesome work done!"
ms acuna A.
madison, tennessee
"Fast and eAsy"
mr rabindranath R.
antioch, tennessee
"On time with arrival notification"
mr mathews ll L.
nashville, tennessee
melody groomes G.
franklin, tennessee
"Called every day for a week trying to get an update on the part/ No call back- til day he was planning on coming out. And asked if we still needed it?"
ms m thurman T.
franklin, tennessee
"You explained everything so well.t was easy to understand about cleaning.."
sue allen A.
whitehouse, tennessee
"The technicians arrived in a timely manner and determined the cause of my problem. They required supplies not on the van but obtained the needed part and returned at the first appointment on the following morning to complete the repair."
sherry J.
goodlettsville, tennessee
"Carl was great, helpful and help with what next"
mary beth nunnery N.
hermitage, tennessee
"Prompt and professional"
mr hudgens H.
nashville, tennessee
franklin M.
hermitage, tennessee
"Tyler and Mason did an outstanding verification of the problem that was with the system by isolating it to a new filter, original part. I appreciated their frankness as to how they arrived at their conclusion. The service charges was money well spent."
mr ford F.
nashville, tennessee
huey B.
nashville, tennessee
world F.
nashville, tennessee
charles W.
old hickory, tennessee
mr schmeller S.
nashville, tennessee
ms sharer S.
nashville, tennessee
"Excellent service."
ryan F.
nashville, tennessee
"I scheduled online through the website and never received a confirmation. The technicians who arrived never called me to tell me that they were on their way. When the technicians arrived they told me they were going to take a look at my HVAC unit and when they came back to talk to me they had already performed work on it that I did not authorize. I am also displeased by the fact that nowhere on the website does it state nor did the technicians inform me that there was a dispatch fee and inspection fee that was nearly $200 combined. In addition to all of this, the quote for parts and repair that I received from the technician was extremely high and was told that my unit would need to be replaced soon even though it was only 6 years old. The technicians attempted to pressure me into paying for repairs that I was not ready to make and attempted to pressure me into purchasing a new HVAC unit. I got a second opinion on the repair from another company and the repair and parts I was quoted was almost $1,200 LESS than what your technicians quoted me. The second company's technician also informed me that after replacing the damaged part that my unit would be fine for several more years and that all the other parts were clean and in good condition. I am extremely dissatisfied with your company's misleading tactics and I do not plan to ever use your services again, nor do I plan to recommend your services to anyone I know."
mr butterworth B.
goodlettsville, tennessee
"It is difficult to accurately answer this survey. My original appointment was for 12/30 from 8-10 a.m. After not hearing from Expert Service, I initiated a call at 10:30. I was told that someone from Service would contact me with an update. I called again at 11:15 to find out that someone could be at my house in 45 minutes. I already had a previous commitment so I rescheduled. The next day went much better."
mr williams W.
hermitage, tennessee
mitch M.
nashville, tennessee
"Technician never showed up"
mr glasscock G.
franklin, tennessee
"high price for a 60amp breaker replacement"
lenora B.
nashville, tennessee
"The expertise of the technician and how thorough he was, also how pleasant he is."
roger T.
anticoch, tennessee
"Lying bunch of assholes. Say no credit check. There was one and wouldn't help me after I just buried my child."
mr witterholt W.
brentwood, tennessee
donald B.
antioch, tennessee
"Prompt and installed next morning"
ms bogle B.
old hickory, tennessee
"Very personable. Knew his job. Took COVID precautions. Nice guy."
william B.
nashville, tennessee
mr justus J.
nashville, tennessee
"Donelson AC owes me $2,295 for payment for a water heater. They cashed a check for that amount and also billed me for the same. Parker called me and said that a check would be would be deposited into my checking account or mailed to me directly. I am still waiting. DN AC owes me $2,295. Bill Justus 615-946-2022. 401 Sunnyside Dr. 37205"
mr epps E.
nashville, tennessee
"Very satisfied with customer service, very dissatisfied with Accounting Dept. Someone needs to refund where we were doubled billed, and yes, you have sent me another invoice. Been trying to fix this for couple weeks."
jason W.
antioch, tennessee
"Tim was courteous, professional, and answered all my questions. Absolutely top notch service."
chris B.
old hickory, tennessee
"My experience in person with the technicians has been great. The communication has left something to be desired though. Twice now, I have filled out an online service request form and received no email confirmation as stated there would be. It's also been a bit frustrating trying to reach the technician I last saw. I've tried calling him, texting him, and I also tried reaching out to him online through the website. I was referred to Donelson Air by a relative and I'm beginning to wonder why."
mr winters W.
goodlettsville, tennessee
cindy D.
nashville, tennessee
"First service appt never happened due to my contract not being in your system. Have been paying monthly and did not receive auto service."
mr hilgadiack H.
gallatin, tennessee
jerry B.
mount juliet, tennessee
"The tech was very polite and friend. He was able to come early for the checkup."
lana V.
nashville, tennessee
"Donelson Air does an excellent job anytime they do any kind of work."
mr brewer B.
nashville, tennessee
darren J.
nashville, tennessee
"Extremely dissatisfied! You guys tried to cheat me out of a lot of money and I am planning on filling a report with the better business bureau."
mr hereford H.
nashville, tennessee
"I'm not sure he checked my equipment...there was no paperwork"
mr winters W.
goodlettsville, tennessee
ms ligon L.
franklin, tennessee
"John was very helpful"
james K.
brentwood, tennessee
"Got great advise from Chason who connected us with Marcus, your insulation subcontractor."
mr farber F.
franklin, tennessee
"Technician came within expected timeframe and did thorough check-up on units"
mr shelton S.
nashville, tennessee
"After checking around I found that there was other companies with cheaper prices, but we had already called you all and the work is started."
chrisie B.
brentwood, tennessee
eric B.
hermitage, tennessee
"The guys were great. Very thorough and knowledgeable. Took the time to discuss other ways I could save money and address some of my noise related problems."
mr heflin H.
goodlettsville, tennessee
nick L.
lebanon, tennessee
"The technician was courteous and professional from the first second. Representing true customer service, which is hard to find nowadays. He helped to honor the maintenance price that was made during time of booking the service thru the call center and didnt even bat an eye to make it right."
ms tufts T.
old hickory, tennessee
"I had an issue. I called. The tech was here quickly. The problem was resolved."
ms warpinski W.
nashville, tennessee
"The technician came out with a salesperson. Their only concern seemed to be selling us things we did not need."
mr davis D.
springfield, tennessee
mr hatcher H.
hermitage, tennessee
ms frazier F.
brentwood, tennessee
"Will went out of his way to figure out a way for the system to work without the sensors that were needed. He checked on us constantly and was great. I also want to give Connie a huge thanks and big thumbs up for her caring and concern when system was not working and getting techs out quickly. She is is gem!"
janice P.
hendersonville, tennessee
"Pleasant technician. Explained everything"
donna C.
brentwood, tennessee
"Jon was very professional, friendly ,and efficient! He explained everything he did and answered any questions I might have had without hesitation."
ms ernst E.
brentwood, tennessee
mr buntin B.
lavergne, tennessee
"Service done to my unit was done in accordance to Donelson rules for 2nd hvac check yearly. Any extra duties were performed on hvac at my request."
tamie G.
nashville, tennessee
"Steve was very friendly and helpful. And taught me some things about Carbon Monoxide which I did not know and may be life saving. Thanks Steve!!"
daniel W.
brentwood, tennessee
"On time. Completed big job in one day."
ms lodwick L.
mt juliet, tennessee
"Willing to come in and finish it!! The installers were cheerful and worked hard!!! No matter how cold they kept trucking I was very impressed"
jon W.
nashville, tennessee
"Very informative and helpful. They explained the issue to me in a way that I could understand."
ananda ..
franklin, tennessee
"Technicians were late after having to reschedule from a previous day due to technician being unable to make the first appointment. After finally arriving, technician and his partner were much more focused on having me lease a new system than just doing the semi-annual inspection they were scheduled to do. I felt that I was being given a hard sell from the time I opened my door to them. First thing out of techs mouth was that my system was very old and it went on from there. I noticed on the invoice that he noted that I refused to repair the system. The system is actually working and there is nothing to repair at this time. I had good experiences with Donelson service technicians previously but this time was very different. I will take my business to someone else in the future!"
linda G.
old hickory, tennessee
"Cody was very professional, helpful, thorough and a very nice person for representing your company. I highly recommend him."
ms burr B.
nashville, tennessee
"Everyone was very professional and explained all the details to me."
ms tomichek T.
nashville, tennessee
mrs goheen G.
nashville, tennessee
"They tried everything"
mrs zalenski Z.
hermitage, tennessee
"Carl is professional, very personable and answered my questions to my satisfaction."
vicki M.
nashville, tennessee
"The service technician discovered we had a leak in our Freon. Rather than try to work with us to achieve an affordable solution, we were heavily dissuaded from fixing the leak and instead directed to buy an entirely new system to replace our current system that is only 5 years old at the cost of $25,000. And when we read the fine print of the contract we discovered we wouldnt even be owning the equipment. For $25,000 we would only first be leasing the equipment. I want an organization that will work with us fairly and not try to automatically sell us the most expensive solution."
ms nelson N.
mt juliet, tennessee
"Always the best...that's why I have a maintenance contract."
mr odom O.
hermitage, tennessee
"Friendly & professional service"
jackie M.
hermitage, tennessee
"Very nice tech informative punctual and nice"
mark S.
greenbrair, tennessee
"showed up on time, did thorough inspection, amiable,seemed very knowledgeable"
mr henderson H.
antioch, tennessee
"Technician on time and effective"
raechel W.
mount juliet, tennessee
"Nothing was done to fix my heat, and the estimate I was given to replace the unit was outrageously high. When I did not get approved for the advantage plan, they basically said they couldn't do anything for me."
stephen S.
nashville, tennessee
"The technician arrived exactly when he said he would. Was efficient and didn't waste my time or his. He showed me on my unit what he had checked/serviced and clearly and placed nay answered my questions."
mr prow P.
madison, tennessee
mr paul P.
ashland city, tennessee
robert S.
nashville, tennessee
dr larry N.
mt juliet, tennessee
"Jeffrey was outstanding all the way through the process. So much so that I wrote a letter of commendation to the company"
ms witherspoon W.
nashville, tennessee
"He was very courteous had on mask and put on shoe coverings. I was satisfied with the service technician. I was told after the technician arrived that someone would be joining him, I guess the person was in sales I would have preferred to be asked if I wanted to talk with a salesman."
mr dawson D.
whites creek, tennessee
"We have a digital thermostat that posed a problem to reset"
mr henson H.
hermitage, tennessee
"Tech was very good."
linda S.
nashville, tennessee
mr wooldridge W.
nashville, tennessee
"service techs (2) were techs Ive not known in my 14 yrs with Donelson Air/Service Experts. They found a zapped skink fried to a capacitor, closed unit up, came upstairs to clerk the alert, charged me $66. BUT, the alert remains on. I wouldve thought the issue would be resolved. Ive never had an issue with you guys before... in 14 years. Dissatisfied, I am."
mr daughety D.
nashville, tennessee
"Cody was masked, answered all my questions clearly, and completed the work in a timely and professional manner."
ms openshaw-owner O.
nashville, tennessee
"It was fine. I wasn't there, so cannot give you better info."
ms abbott A.
nashville, tennessee
"Fast and efficient. No problems."
mr harris H.
old hickory, tennessee
harold M.
goodlettsvill, tennessee
"The service provider was very open and honest about what the problem was with my old system."
ms mccarthy M.
old hickory, tennessee
mr london L.
antioch, tennessee
ms allgood A.
old hickory, tennessee
heidi H.
nashville, tennessee
mrs buchanan B.
nashville, tennessee
"Tech very knowledge and helpful"
arabella W.
nashville, tennessee
sandy A.
hendersonville, tennessee
"Come out same day. Sarah called within 10 min or my requesting service. She was very kind, honest, diligent and knew what she was doing!"
lisa P.
nashville, tennessee
ikaika P.
hermitage, tennessee
"Quentin was very professional and was thorough in the installation of the disposal. One of the best house visits we have had!"
ms darvin D.
nashville, tennessee
"arrive on time, perform service and was polite"
ms grigsby G.
nashville, tennessee
"The technician was prompt, courteous, and knowledgeable."
mr bailey B.
mt juliet, tennessee
"He well-acquainted with the system and knows what to do. He is a professional"
ms robinson R.
antioch, tennessee
m/m hanna H.
hermitage, tennessee
"The service was done in a timely manner."
ms quinn Q.
mount juliet, tennessee
"I was at work but my husband was at home. He was pleased with the service."
ms bennett B.
nashville, tennessee
"Mike was friendly and honest, explained what I needed and found creative solutions to my heating issues"
kim M.
nashville, tennessee
"He came fast and finished the job. That what I am looking for in a technician. He also seemed smart and could communicate with me as a client."
mrs lawrence L.
antioch, tennessee
"He was professional"
henry D.
nashville, tennessee
"Chuck has always been professional, helpful and friendly. He is very knowledge and make sure that his customer understands his work and advice."
ms thornton T.
pegram, tennessee
"Problem was fixed....but we were informed we were no longer a prime customer and I called office and no one called me back"
danny B.
old hickory, tennessee
"Chuck and Elvis were on time, took care of business in a timely fashion, very personable and informative."
dr d taylor T.
brentwood, tennessee
"The technician was outstanding"
bob M.
nashville, tennessee
"$21000 spent and the installation is not complete. Fumes from the new furnace is filling the garage and causing nausea. My rating will change when this installation has been completed. Everyone who comes to the house says the next technician will fix. It has been weeks."
donnie S.
nashville, tennessee
"Awesome techs and awesome service! Thank you!"
susan Y.
hermitage, tennessee
"Expert knowledge"
mr baird B.
antioch, tennessee
wilbur B.
hermitage, tennessee
"Pleasant and professional"
dr nance N.
nashville, tennessee
mr mcgee M.
lavergne, tennessee
"Bc, I could not read his hand writing. It was not clear what the actual reason was that caused the unit not to run. Too, the word defroster, but no explanation. And he wrote "thinking about adv plan.""
mr peck P.
nashville, tennessee
ms howard H.
nashville, tennessee
"Ryan was on-time, respectful, listens and knew my machine and concerns. He checked all of my concerns during the service."
ms parker P.
nashville, tennessee
"He did what he was sent to do"
mr wright W.
hermitage, tennessee
"Good man"
marty H.
nashville, tennessee
"He was on-time, polite, and knew his business."
ashley M.
la vergne, tennessee
"They were really backed up bc the time of year but still made it out to me the same day, the lady came out when it was raining and dark outside and changed my blower motor. She was very friendly and informative."
jeff H.
nashville, tennessee
"The technician was nice but he was unable to fix the problem. He diagnosed it as a wiring issue but it has since been determined to be something else. I feel I paid $188 for nothing."
anne J.
antioch, tennessee
"Great customer service"
mr frasure F.
nashville, tennessee
"The technician was polite, knowledgeable and timely."
florence W.
nashville, tennessee
"Tech arrived on time without prior notice, checked unit. He told me that my unit was working properly, did not check filters nor did he close the gate near the unit. Did not have me sign for completed work. He told me he was going to truck to complete paperwork, stayed in truck a while, but never came back for me to sign Customer Receipt, just left."
will N.
nashville, tennessee
"Mr. Ramer was very professional and did not mind answering my questions."
debbie H.
nashville, tennessee
"We always ask for William Earles. He is always on time and does a complete job."
john B.
nashville, tennessee
"Technician was very good. Because your system was down, he didn't have all the parts he needed and had to come back later to finish."
ms clausi C.
franklin, tennessee
mr davis D.
springfield, tennessee
charles ray T.
nashville,, tennessee
"He did a fast and efficient job."
chris C.
madison, tennessee
"Chuck is very professional, friendly, I always ask for him."
charles M.
old hickory, tennessee
"tech seemed to know what to do and carried out his job efficiently"
jennifer G.
nashville, tennessee
mr beard B.
franklin, tennessee
allen B.
madison, tennessee
trey M.
nashville, tennessee
mr guy G.
mt juliet, tennessee
maggie K.
hermitage, tennessee
terri M.
nashville, tennessee
james P.
antioch, tennessee
ms hoyos H.
nashville, tennessee
"Knowledge, patience and made great saving tip suggestions."
mr harris H.
nashville, tennessee
"Early and thorough"
jean L.
franklin, tennessee
"The technician was very thorough and told me everything he did. He was very polite."
anita E.
nashville, tennessee
"I didnt receive a call that he was on the way and I cant understand why he finished so quickly. He was here and gone in less than 15 minutes. It usually takes longer."
mrs donnell D.
murfreesboro, tennessee
"TECHNICIAN WAS VERY THOROUGH IN HIS EVALUATION AND EXPLAINED WHAT HE WAS DOING AND HOW IT AFFECTS THE UNIT."
mr staggs S.
hermitage, tennessee
gary D.
gallatin, tennessee
"John was great however they were not able to help us."
ms M.
nashville, tennessee
"ARRIVED ON TIME, COURTEOUS - BUT NOT SURE WHAT IS INCLUDED IN THE PREVENTIVE PACKAGE"
dorothy J.
old hickory, tennessee
"The service tech was very efficient and nice and pleasant to work with."
shelly D.
greenbrier, tennessee
"Nobody ever showed up.Ive called the office 3 times.Someone tells me billing department will get back to me every time.One day i was told computers were down and to leave a message,then i was hung up on."
olin W.
nashville, tennessee
"They were very careful and made careful instillation of a new unit."
mollie H.
nashville, tennessee
"Davey and the other technician who came were very friendly and polite, observed safety and hygiene protocols, got straight to work and were finished in about 20 minutes,"
ms wong W.
nashville, tennessee
"John was on time, polite, personable and helpful. He did a great job."
mr jedlicka J.
smyrna, tennessee
"Our technician was on time and provided excellent service."
ms bullington B.
nashville, tennessee
"I was impressed with the teams efficiency, and their ability to overcome the surprises this old house threw at them."
mr bordeaux B.
nashville, tennessee
"Ryan was very professional and seemed to do a thorough job inspecting and servicing our HVAC units."
ms van valkenburg V.
nashville, tennessee
christina W.
brentwood, tennessee
kathy M.
franklin, tennessee
"He tried to sell me a filtration system. Never did tell me the price. Aother sales person showed up uninvited to inspect my water heater. He was very overbearing about selling water heater. He said that he would call me the next day to discuss. He never called."
ms martin M.
nashville, tennessee
"I've had service experts servicing our unit for 23 years, so I guess you could say I trust them."
mary M.
brentwood, tennessee
ms fanning F.
nashville, tennessee
"Friendly"
heidi H.
nashville, tennessee
"It still makes the noise when the heat unit starts up! The tape he used to make the seal has fallen off."
ronnie J.
nashville, tennessee
jim P.
nashville, tennessee
"confident service, recommend cost saving idea"
mr tanner T.
hermitage, tennessee
fred D.
lavergne, tennessee
dr brin B.
franklin, tennessee
"Brennan is friendly, helpful, cheerful. I think he did all that he could. only regret is that he found something unexpectedly that became an expensive repair."
kenneth M.
madison, tennessee
"William is always so professional and knowledgable to all my questions and the job he is doing."
howard P.
hermitage, tennessee
"Zero communication in process of waiting on part"
ms huffard H.
brentwood, tennessee
"Tyler was very thorough with the maintenance of our furnace. He went the extra mile and looked at the ac unit we had questions about. He was very knowledgeable about the options for keeping us comfortable in any pending weather."
cari W.
nashville, tennessee
mr henderson H.
antioch, tennessee
"Efficient and on-time service"
linda m.
knoxville, tennessee
"Austin was very and did a.first class job!"
linda K.
nashville, tennessee
"We had filthy vents that needed changing that was not brought to our attention"
mr littlejohn L.
antioch, tennessee
"Gentleman was vey polite and answered questions."
m/m caldwellbinkl C.
hermitage, tennessee
lynn H.
gallatin, tennessee
ms lynch L.
nashville, tennessee
"Prompt and efficient service."
ken C.
nashville, tennessee
"Prompt and thorough."
victoria H.
nashville, tennessee
"Ryan was thorough and efficient, plus friendly. He adhered to all safety precautions."
mr streator jr J.
nashville, tennessee
"He did a good job"
mr dillard D.
hendersonville, tennessee
"knowledgable about all serves given."
ms tafoya T.
antioch, tennessee
"Friendly thoughtful and did a good job"
mr colloca sr S.
hendersonville, tennessee
"Very informative, also explains the reason for the service."
osbert C.
antioch, tennessee
mr caldwell C.
brentwood, tennessee
susan C.
springfield, tennessee
"They arrived within the timeframe that was scheduled. He was polite and efficient"
mark S.
greenbrier, tennessee
dr ben B.
nashville, tennessee
"as always Jeff did a superior job"
nealya P.
nashville, tennessee
"Jeff is the BEST"
ms bryant B.
nashville, tennessee
"Quick, considerate service"
angela G.
antioch, tennessee
"Efficient, fast service and installation. Great sales and customer service."
mr palmer P.
nolensville, tennessee
mr spears S.
nashville, tennessee
stephen S.
brentwood, tennessee
"Took several calls and visits to get everything installed correctly"
ms patton P.
brentwood, tennessee
kenneth N.
smyrna, tennessee
"Very efficient and courteous"
ms ramsey-perkins R.
hermitage, tennessee
"The folks at Donelson Air are always nice and professional."
ms smith S.
smyrna, tennessee
"He was very polite and helpful. Explaining what the problem was. Fix the problem."
cheryl H.
nashville, tennessee
jeff D.
whitehouse, tennessee
ms spearman S.
nashville, tennessee
"Jeff is the most HONEST person I have ever had working on anything at my home."
ms finnegan F.
franklin, tennessee
"Quick, efficient, courteous service"
alice S.
old hickory, tennessee
patrick H.
franklin, tennessee
"Thorough and explained everything well."
ms twombly T.
woodlawn, tennessee
"No problems"
james G.
nashville, tennessee
"I like for the coils to be cleaned and the housing to be checked and cleaned for optimal efficiency of my unit.Debris in the bottom of housing should have been removed as part of the maintenance."
mr reasonover R.
hermitage, tennessee
"Because I am very satisfied"
ms bibb B.
nashville, tennessee
ms hamby H.
spring hill, tennessee
"Courteous and on time."
ms watson W.
madison, tennessee
mr green G.
nashville, tennessee
"Two projects were performed. I give a 9 for condensation replacement and 3 for the hot water tank replacement. My water pressure has has decreased."
mr hawkins H.
smyrna, tennessee
"Would have given a 10, but, I don't think (I'm not positive on this) the outside unit was checked and I would have thought it would be. Maybe it was and I just didn't see the tech go around the house to check it."
mr pelham P.
white house, tennessee
"great service, m,mk/"
ms bartley B.
antioch, tennessee
reagan F.
franklin, tennessee
ms porter P.
nashville, tennessee
ms higginbotham H.
brentwood, tennessee
"professional, on time."
ms reynolds R.
nashville, tennessee
"Quick response to my problem. Excellent service"