Donelson Air Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 7,851 Reviews
mr webb W.
goodlettsville, tennessee
anne S.
nolensville, tennessee
"The technician was very nice, polite and checked all my equipment as expected"
theresa G.
nashville, tennessee
"Arrived on time, helped me move plants/stand away from unit, walked around building rather than walking back and forth through home, blew out drain line as requested. Seemed to be very thorough and efficient."
alanna T.
hermitage, tennessee
"Very fast response and great communication waiting for the part to come in"
michael P.
nashville, tennessee
"Very prompt service and fixed problem quickly."
mr marlow M.
nashville, tennessee
ms brosky B.
brentwood, tennessee
"He was polite, knowledgeable, and efficient. He phoned to let me know he was on his way. He wore the shoe coverings. He explained my options thoroughly."
cindy -owner M.
nashville, tennessee
"Very prompt at addressing and fixing my issue"
mr lee L.
nashville, tennessee
"Mr. Bailey is always thorough, courteous and friendly. He explains what he is going to do and the results."
gerald S.
mount juliet, tennessee
"Friendly, fast, and great communication from the tech."
matthew B.
antioch, tennessee
"Sarah was on time and did a great job and took a lot less time than i was expecting it to take to fix the issue."
michael C.
smyrna, tennessee
abigail T.
hermitage, tennessee
mr krieger K.
nashville, tennessee
michael M.
hermitage, tennessee
russell S.
nashville, tennessee
"Very helpful. Solved the problem quickly"
marcia L.
nashville, tennessee
paul D.
nashville, tennessee
"Satisfied"
mr robinson R.
murfreeboro, tennessee
"Always professional excellent friendly technicians."
brian H.
nashville, tennessee
"I think Tyler might have been the best overall technician you have ever sent."
ray R.
hermitage, tennessee
"Trey was most courteous. He wore shoe covers and a mask while he was in my home. He answered my questions and made suggestions very courteously."
gary G.
nashville, tennessee
mr bryant B.
lavergne, tennessee
sonny S.
nashville, tennessee
deedee M.
hermitage, tennessee
"The technician was very friendly and respectful. The same technician has come to my before and is very good at her job."
beth W.
springhill, tennessee
"They had someone out the same day I called and they fixed the issue as soon as the part came in. Tim was very nice!"
david B.
nashville, tennessee
cornelia R.
madison, tennessee
"No problems with the work completed. Every aspect of the system was checked."
mr davis D.
springfield, tennessee
mr suggs S.
nashville, tennessee
"Thorough & knowledgeable"
jeannette C.
old hickory, tennessee
"Brad was very courteous and explained what I would need to do to complete an a/c project. I appreciated the ease of scheduling via the website."
russell R.
spring hill, tennessee
frank C.
goodlettsville, tennessee
"Quickly responded to my inquiries and got my AC unit installed in mere days."
susan T.
nashville, tennessee
"We smelled something burning from the air return. I called and Donaldson Air sent a technician to our house same evening."
janine L.
nashville, tennessee
"Technician was able to come early and was very polite."
mr smith S.
nashville, tennessee
"Our technician was awesome! He explained everything really well, let me know all the options I had, and showed me the problem when he found it all while being incredibly kind and professional."
mr moore M.
nashville, tennessee
"Im not happy with the service or the amount paid for it. I called and asked to speak with a service manager and nobody has called me back. I did not authorize part of the amount I was charged."
mr jackson J.
nashville, tennessee
"Efficient, courteous and professional"
mr brooks B.
hermitage, tennessee
"Technician was very helpful and professional, but this was the third time we have asked why our Brand New, larger than before, $16,000.00 AC unit isn't keeping the house as cool as the previous older, smaller broken unit was?"
patricia C.
joelton, tennessee
"The technician was polite and informative. The unit cools better after servicing."
james L.
nashville, tennessee
"very professional and efficient"
mr peck P.
nashville, tennessee
"Duct cleaning and air duct from dryer to the outside was done to my satisfaction."
ms myles M.
nashville, tennessee
"Arrived on time; professional; preformed service , leaving the work area clean."
mr rykwalder R.
mt juliet, tennessee
"The technician was very well trained and capable."
troy S.
hendersonville, tennessee
"Chuck yo to come out to correct the issues that Anthony created by not taping the split DX air correctly"
mr prow P.
madison, tennessee
"Quick response in scheduling the visit. Outstanding tech. Fair pricing."
jeff A.
hendersonville, tennessee
tim G.
franklin, tennessee
"Gary explained that needed to be done and went about doing it. Cost was well explained"
dale C.
donelson, tennessee
"We called on a Sunday morning, and within 2 hours we had a fabulous technician to arrive at our home and diagnose our problem. She, SARAH, returned the next day with the part that we needed, and she had us up and going within an hour. That is what we call THE BEST CUSTOMER SERVICE!"
virginia T.
nashville, tennessee
"When I called because another company didn't follow through with me, the service representative was helpful and scheduled me immediately! My technician Drew was awesome! He was clear in communication and made me feel confident in his expertise. My only wish was that the parts needed to fix my unit could have arrived faster or been in stock in Nashville because I had to wait several days for the parts to be in and couldn't stay in my home due to the extreme heat. Other than that, everything went well --- THANK YOU!!!"
clara J.
la vergne, tennessee
ms goodwin G.
franklin, tennessee
"Very professional and knowledgeable"
hancock H.
nashville, tennessee
dennis G.
brentwood, tennessee
"Tyler was outstanding. Explained what he was going to do and discussed his findings before leaving"
ms drake D.
hermitage, tennessee
"On time; courteous; professional"
nathan W.
nashville , tennessee
"Knowledgeable, professional, and fixed the issue"
tim P.
nashville, tennessee
"Not enough space or characters available to list all the reasons. I'll be sending a detailed letter to Donelson and Rudd."
bob G.
mt juliet, tennessee
"Same day service on a tfouble xall"
beth S.
nashville, tennessee
"Everyone I spoke with (Connie in dispatch and initial rep when I first called) were extremely pleasant and I felt like they actually cared"
preston P.
nashville, tennessee
ms heise H.
nashville, tennessee
"Carl is a wonderful sales person. You are fortunate to have him!!!"
mr vessels V.
hendersonville, tennessee
"His name was Li or Lee. He did an excellent job of cleaning and inspecting my units. Probably the best that its been done. I'd like to have him do it every time."
mr clark C.
mt juliet, tennessee
"Efficient, courteous service from all staff. Thorough explanation of service and options."
mr russell R.
nolensville, tennessee
"The technician did not display a level of competence and I requested senior tech when I scheduled the appointment and Tyler has 3 months. Tyler said he felt there was leak he did not have the equipment to check for it said he would have to call another technician. In the future please send a senior technician or someone with experience."
samuel H.
nashville, tennessee
ms roach/knowels R.
antioch, tennessee
"Friendly & knowledgeable technician and expert service."
mr ellis E.
nashville, tennessee
"Did a good job"
linda G.
old hickory, tennessee
"They seemed very thorough & competent, also nice to deal with"
mr mccrary M.
nashville, tennessee
"Service was early on the next day, and Tony was very knowledgeable, and friendly. Whatever you are paying him, is not enough for his craftsmanship."
joshua K.
franklin, tennessee
"The tech that came out went above and beyond to fix the issue while he was here, in my attic where it was 100+ degrees. Basically doing that not only allowed my house to cool down finally but also allowed him to keep from having another team come out later to work on it. Great customer sat!!!!!"
cindy T.
old hickory, tennessee
"Very polite and did his job great!"
mrs reese R.
nashville, tennessee
"The tech checked the noise the upstairs unit was making and said it was normal. He did not have pvc pipe to fill in the missing connection to the drainage well. He will be back after the 4th to complete the work."
lidieth M.
antioch, tennessee
"Easy the whole process"
ms goebel G.
nashville, tennessee
mr mccormack M.
brentwood, tennessee
ms chamberlain C.
nashville, tennessee
gary C.
nashville, tennessee
dave P.
brentwood, tennessee
"Did the man bring back my filter?"
james S.
nashville, tennessee
"Chuck ..was amazing...went out of his way to get here after 6 p.m..after a long day and make sure the upstairs unit was running and cooling for my out of town guests...."
mr jones J.
hermitage, tennessee
barbara C.
thompson stattion, tennessee
sue D.
nashvile, tennessee
"Donelson has always provided quality service."
ms clark C.
franklin, tennessee
"Called twice requesting on call service. No return phone call or visit."
ms welch-owner W.
nashville, tennessee
"Problem solved"
mr glewwe G.
brentwood, tennessee
"The technician showed up without the replacement filters for our system. He had to go get them. Thats okay. He left a dirty, used filter in our garage."
madeline B.
nashville, tennessee
mr bowen B.
old hickory, tennessee
"I told the scheduler what I needed based on the code my thermostat was showing. An air filter replacement. You installed the unit so you should have know what filter I needed. The technician showed up with no filter she left my unit inoperable and left to get one. She called and said they were out of stock and would not be available for 1-2 weeks but did not tell us how to turn our unit back on. We had to call back to request some to come out to turn the unit back on and it would not be until 6 - 8 pm before someone would be able to come back. Finally I figured out how to get the unit back on but the technician that was supposed to come never showed up. If I was not under contract for my unit I would not use you again."
james H.
hermitage, tennessee
ms reynolds-owner R.
nashville, tennessee
mr johnson J.
hermitage, tennessee
"Great service"
malcolm M.
nashville, tennessee
"Charles was friendly and efficient"
bill S.
nashville, tennessee
"Pointed out problems"
mr carter C.
hermitage, tennessee
"You sent a contractor to repair my ceiling after damage cause by your technicians. The contractor removed my kitchen light to fix the ceiling and he did not put my kitchen light. Someone needs to come re-install my light."
john B.
nashville, tennessee
mr trotter T.
nashville, tennessee
"Where did you get the great employees? They did an outstanding job."
mr winters W.
goodlettsville, tennessee
ms verbosky V.
nashville, tennessee
"I have always used your service and have always been satisfied."
ms harris H.
hendersonville, tennessee
"Did a great job tuning up our systems"
ms trotter T.
madison, tennessee
"Quickly and efficiently diagnosed the problem and fixed it!!"
amin S.
nashville, tennessee
"Punctual: started on time and finished on time"
orlando J.
clarksville, tennessee
"The tech could not find the filter for the outdoor record floor unit and stated he would follow up with me with an answer after visit the same day. I have given him the time of almost one week. This violates service agreement of maintaining proper maintenance by your organization. Please do not send tech back to my home ever. He failed to execute simple maintenance. He was very and it was late in the evening, but no excuse for not following up."
ron H.
hermitage, tennessee
"Efficient, seemed knowledgeable"
kim S.
hermitage, tennessee
"The tech knew immediately what my problem with the unit and fixed it quickly"
ms nelson N.
nashville, tennessee
"Drew took care of my issue and was tenacious about it."
buck A.
nashville, tennessee
"I wasn't totally sure what the Service Technician did. I'm a new customer & a new homeowner, so I don't have the knowledge of what he did for us. I tried asking questions but the serviceman spoke extremely fast and I had a difficult time following."
tom S.
nashville, tennessee
"Arrived on time and worked quickly"
dahryl T.
la vergne, tennessee
joni P.
antioch, tennessee
"My unit needs to be serviced for an issue with the unit not turning off because of a leak. We contacted the technician to schedule another appointment and haven't heard anything back."
teresa D.
nashville, tennessee
"Called the day before with an ETA, called that morning to give me heads up. Came in, told me what to expect, and performed the service in a timely manner."
mrs jo carson C.
nashville, tennessee
"My problem was with Qentiin Barker. Scheduled several times and never did make it back after the initial appointment. I have not problems with Donaldson Air Service. I will not use the plumbers at Donaldson Air again. I had to reach out to another plumbing service who came to do the job."
arnithea B.
madison, tennessee
frederick F.
millersville, tennessee
jim G.
clarksville, tennessee
"Technician didn't even attempt to repair from the. All he wanted to do is sell a new unit"
theresa H.
antioch, tennessee
"Technician was very courteous, explained thoroughly, and completed the work in a timely manner."
donnie S.
nashville, tennessee
rachael H.
nashville, tennessee
"Prompt service, fair price, professional and friendly. Everyone I worked with was helpful, knowledgeable, and kind."
james D.
goodlettsville, tennessee
"Grat guy new what was wrong and fix it right away"
tim M.
nashville, tennessee
"Tim Bailey does a great job."
mr armstrong A.
nashville, tennessee
"tech kept me aware of his progress ,very courteous"
ms fanning F.
nashville, tennessee
"He did not come in the house to check my thermostat. To see if it was working correctly.the last time I had it checked he came inside to check my thermostat."
brenda M.
hermitage, tennessee
"My technician was very courteous and knowledgeable."
mr swing S.
hendersonville, tennessee
"He was very nice!"
steve N.
nashville, tennessee
"They did an awesome job ??"
deborah D.
hermitage, tennessee
"They did an excellent job finding the problem and repairing it."
mr wilson W.
nashville, tennessee
mr maul M.
nashville, tennessee
"David was very thorough with his inspection. He ran out of time and the next day he had a senior tech accompany him to verify his results."
peter K.
old hickory, tennessee
"I had a service call and the tech was awesome. She did a great job assessing the problem, etc. I knew the unit had to be replaced prior to her arrival and she confirmed as much. She scheduled a sales person to come out and quote a new system for Monday, June 21st at 1. Confirmed. Monday came no one showed up at 1 I called at 3 and the person state she would reach out to the sales person. Never heard anything back. Missed a sales guys. Again, the service tech was awesome."
mr dillard D.
hendersonville, tennessee
ms warner W.
nashville, tennessee
"I was very happy that I was able to reach someone and got a response to my water running issue the next morning. HOWEVER, they guy said he needed to order a part, and we would shoot for Monday installation, it is now Friday morning and I have not heard a word from anyone."
mrs kincaid K.
mt juliet, tennessee
"the service man knew his stuff and was very good in all professional ways."
robin R.
nashville, tennessee
catherine G.
nashville, tennessee
"The technician and supervisor were cordial and professional."
ms slater S.
nashville, tennessee
"Service is good but it seems like every time that we have maintenance done that there is either something that needs repair or else there is some impending problem. We were pretty dismayed to hear that the panels on our newest unit needed tightening but doing so helped the unit to be quieter. The tech also said that there may be a problem developing with the fan blades on that same unit even though it is a pretty new unit."
mr graham G.
old hickory, tennessee
laura R.
nashville, tennessee
"Fast & efficient."
ms smith S.
antioch, tennessee
"I ask a lot of questions and and he had the answers"
ms stroud S.
hermitage, tennessee
"Rep was respectful, and thorough"
mr ezell E.
hermitage, tennessee
"I'd say a nine is about the best anyone could hope for. Awesome young man, can't recall his name and can't find the invoice right now.."
robert cooper C.
nashville, tennessee
"Came 11:00 PM"
ms adams A.
hendersonville, tennessee
cheryl W.
hermitage, tennessee
"he was very professional and knew what he was doing."
ms amos A.
nashville, tennessee
"The technician was great. He was very polite and gave us very good info. He told us about the April Spring filter and we decided to get it."
ms striplin S.
madison, tennessee
"tec was very courteous"
mr sloan S.
nashville, tennessee
"Prompt efficient service"
mark M.
nashville, tennessee
"The technician was super friendly and very knowledgeable about HVAC systems but not about what we needed that day. He arrived an hour after the service window I had been given. The appointment was to install a new thermostat that was part of the $21,000 HVAC unit that was installed April 8! He did not know why he was there except that it was related to thermostats, which he did not have with him. He had to call someone to find out what he was supposed to do and found out that the thermostat we were to get was not available. This is after two months of waiting. I feel like Donelson Air was a great company before the Pandemic but has definitely changed, at least in this current situation."
corey D.
nolensville, tennessee
"Compared to previous services from your company, this one wasn't as detailed as previous services."
ms russell R.
hermitage, tennessee
"The workers were nice and just came in and did their job. However i do need a dozen filters delivered to me ASAP, and the girl in the office told me they should be free. Please advise me when theyll be here. Thanks"
dennis G.
brentwood, tennessee
"Because the technician knew exactly what to do and solved the problem within 5 min"
ms thomas T.
goodlettsville, tennessee
"The tech wasn't very engaged or personable. He didn't check the air vents in the house. he didn't give a run down of what he did (all other tech's have done this) and he didn't leave me a service form of the maintenance done. Sorry, but feeling like I was just another job."
jennifer D.
nashville, tennessee
"Technician was very honest, ethical, and knowledgeable. He was easily able to identify the issue and fix us up. Thank you!"
george N.
mt juliet, tennessee
"Very contentious and knowledgeable."
patrick H.
franklin, tennessee
"My concern about hot water heater's circulation pump has not been totally resolved."
ulysses C.
antioch, tennessee
"Tech. was very thorough."
ms wong W.
nashville, tennessee
"Anthony was on-time and professional. He did a good job."
mr washington W.
nashville, tennessee
"The service seems to have solved the problemas of today"
ms smith S.
goodlettsville, tennessee
"Was charged for my services on 2 occasions incorrectly as I am a member of your no fees program."
vincent W.
nashville, tennessee
"Explained issues in understandable terms. Did not leave a mess"
ms lytle L.
antioch, tennessee
"fixed in one visit, careful not to track dirt into the house"
mrs terri B.
mt juliet, tennessee
mr hutchison H.
hermitage, tennessee
"All good except was told I would get a email for the visit. I did not get. I called was told it would be sent it has not"
ms parker P.
nashville, tennessee
"I was satisfied"
john C.
antioch, tennessee
"Came early, finished quickly-- we had cool air before night."
mr zimmerman Z.
nashville, tennessee
"Timely courteous service that fixed problem."
renata A.
nashville, tennessee
"The technician that worked with me (Anthony) went above and beyond to help me with a problem that apparently does not occur often."
mr adair A.
mt juliet, tennessee
"The technician was very thorough and pleasant."
marigene M.
nashville, tennessee
ms harris H.
nashville, tennessee
"Technician called before arriving. He arrived on time. Let me know he has been vaccinated. Introduced himself and started to work."
ms simpkins-bauer S.
nashville, tennessee
"He was able to answer all of my questions and renew my maintenance agreement. Treated me professionally."
mr peck P.
nashville, tennessee
"Even though serviceman was late he did a very good job and explained the reason why."
ms neely N.
old hickory, tennessee
thurman P.
nashville, tennessee
ruthie M.
madison, tennessee
"Repetitive calling; and when technician came, I was charged for no work!"
mr lively L.
brentwood, tennessee
"Found was wrong with furnace/air conditioner. Oh thank"
ms galvarro G.
nashville, tennessee
"Sarah is great. I'm not sure why Jason was with her - his sales pitch about water heaters/water heater servicing was annoying."
shanta B.
antioch, tennessee
"The tech was courteous, professional and arrived within the stated timeframe."
ms perry P.
nashville, tennessee
"Reliable and thorough"
lance S.
mount juliet, tennessee
"Installer/cleaner was very polite and professional. Kept an eye out for our cat, dog and toddler as he worked and made sure everything was clean when he left!"
mr franklyn F.
hermitage, tennessee
"HVAC install went well and in timely manner. Techs were good communicators. Only area for improvement would be picking up discarded screws and bits of trash."
matthew M.
nashville, tennessee
"No one ever showed up after multiple people assured me that a technician would arrive"
mrs. teddy jo C.
nashville, tennessee
ms swoape S.
nolensville, tennessee
mr jehad J.
nashville, tennessee
"On time"
ed F.
mt juliet, tennessee
"The technician (whose name I don't remember - sorry!) was most courteous and helpful, and was willing to chase down a small snake that had somehow gotten into the house! Many thanks for his assistance - he is a credit to your company."
virginia T.
smyrna, tennessee
ernest S.
lavergne, tennessee
mr sikes S.
nashville, tennessee
"Prompt and efficient service without pushy sales pitches"
ms johnson J.
hermitage, tennessee
"Always prompt and goes over services performed, equipments condition and suggests improvements."
smith S.
nashville, tennessee
"Cooling unit not working on Friday. I was expecting a follow up call to update me on part/availability on Saturday. I called and parts department already closed . So, I guess we have to wait until Monday for information. I do business with another company on another home that I own. I can tell you that with the temperature that we are experiencing, they would have gotten the part that day, or at least followed up the following day with an update ."
mrs porter P.
nashville, tennessee
"installers were professional"
bruce N.
nashville, tennessee
"Service was great"
mr huffman H.
hermitage, tennessee
"Educational and to the point"
mr wilson W.
nashville, tennessee
"John was very professional, courteous, and answered all of my questions."
louis G.
murfreesboro, tennessee
"Id give a 1 but there is always room for better or worse. This was a sales call by any other name. I was treated as an old dolt. I am old but am an electrical engineer, still old but not stupid."
jane K.
nashville, tennessee
"Jeff has always been very thorough and does a great job. I always ask for him when service is required for my hvac equipment."
jason W.
antioch, tennessee
mr odom O.
hermitage, tennessee
"The tech arrived early and knew his stuff."
david S.
nashville, tennessee
"The person who came did not seem knowledgeable and could not provide any helpful information"
katherin M.
springfield, tennessee
"THE SALES REP SEEMED COMPETENT AND TRUST WORTHY BUT FOLLOWING SIGNING A CONTRACT AND GIVING A CHECK TO HIM I FELT UNCOMFORTABLE AND STARTED RESEARCHING COST OF A SPLIT 1 1/2 UNIT ON LINE. REALIZING THAT THERE ARE DIFFERENCES IN THE QUALITY OF PRODUCTS AND SERVICESWITHIN 20 MINUTES -ON LINE RESEARCH, CALLING FRIENDS WHO HAD HAD RECENT AC UNITS INSTALLED AND A NEIGHBOR WHO OWNS MULTIPLE RENTAL PROPERTIES THAT HE MAINTAINS, I HAD WRITTEN A CHECK FOR 3, POSSIBLY 4 TIMES THE USUAL CHARGE FOR MY NEEDS. I THEN CANCELLED THE INSTILLATION, AND AM PLACING A STOP ON MY CHECK. I AM APPALLED AT MY STUPIDITY FOR NOT HAVING RESEARCHED YOUR COMPANY PRIOR TO TO BELIEVING THAT YOU WOULD HAVE YOUR CUSTOMERS BEST INTEREST IN MIND. I CAN EASILY SEE WHY YOU ARE NOT WITH THE BETTER BUSINESS PROGRAM."
allen B.
madison, tennessee
"For the first time since I have been dealing with Donelson Air, I gave a rating less than 10. This is because I do not feel that I got the same level of service for this inspection as I have received in the past. First off, the tech was late due to having a problem with his previous call and he spent a long time troubleshooting the problem but was unable to fix the issue. This made him run late to my appointment (and I understand this and have no problem with it) and I feel that he rushed through my inspection. Unlike in the past, the tech did NOT remove the side panels to clean the coils rather he just sprayed water through the louvers to try and clean the coils. I was also surprised when he stated talking about what he found inside and did not mention that I have a UV light installed. It wasn't until I told him of the UV light that he seemed surprised so my question is did he really disassemble the unit to check it? I can't answer this because I was not standing over him watching him do the inspection. When he finished, unlike past inspections, he asked me to sign a blank work order form and did not have the printed work completion form like other techs have had. I DO NOT WANT TO GET THE TECH IN ANY TROUBLE but I think he needs to be a bit more organized and thorough with his work."
edward L.
nashville, tennessee
"Text was extremely well diverse."
ms madden M.
nashville, tennessee
"Expert diagnosis"
bryan D.
nashville, tennessee
suzanne Y.
hermitage, tennessee
"I was please with the technician that was sent. He was very efficient and nice. I was extremely unhappy with the salesman form Donelson Air that showed up at my door. I felt extremely pressured and felt the tactics used were like a used car salesman. In fact I expressed my displeasure with the technician and called into Donelson Air to express my displeasure. If this happens again I will discontinue using Donelson Air."
mr walsh W.
franklin, tennessee
mr holliday H.
old hickory, tennessee
"Tim was very good at what he does"
mr scobey S.
brentwood, tennessee
mr jones J.
springfield, tennessee
"Donelson A/C and Mr. Neff in particular, were very helpful in getting the part we needed installed ( condenser coil ) It took bout a month and I think were it not for your great people I probably would still be waiting."
nancy H.
nashville, tennessee
"Chuck and Josh took the time to answer all our questions and provided solutions to any problems we had."
mr bradford B.
hermitage, tennessee
"Great service"
mr freeman F.
nashville, tennessee
"After telling my I needed a $300.00 leak check of which he could not really explain why, he seemed very disinterested in anything I had to say. He did say the $300.00 would be deducted from the cost of a major repair. I explained the unit was only seven years old some parts still in warranty. He said no, only a five year warranty. I do not feel he adequately cleaned the unit as he did noy remove fan and get the leaves out. I have purchased two units from DAC over the years and feel I deserve better service. I no longer trust your company and feel I have to go to a competitor to check the tech's work as he seemed somewhat flummoxed when dealing with his gauges."
patricia A.
nashville, tennessee
"I appreciate the pleasant personality and generous time given to share detailed information about the operation of the H/A unit, and how to get the best service out of the unit."
lisa c.
nashville, tennessee
ms toth T.
nashville, tennessee
"Jason came on time. Was polite and friendly and went to work."
catherine V.
nashville, tennessee
"Jeff is the best"
mrs atkinson A.
hermitage, tennessee
"Very curtious and informative representative"
keith C.
nashville, tennessee
"They came out for a maintenance tune-up. They were very respectful and professional. As always, they did a good job."
mr singleton S.
lavergne, tennessee
"Very professional and quick to find and fix issue."
betty A.
lebanon, tennessee
"My unit was serviced by one of the best tech you have"
doug C.
nashville, tennessee
gladys C.
madison, tennessee
ms still S.
brentwood, tennessee
"Great servicemen"
janice & larry A.
la vergne, tennessee
"They came right out and gave us price quote and then installed the same day. We felt sorry for him having to work hard in that heat outside and then come into a hot house. All is well "we have air""
james P.
antioch, tennessee
mr wilbert W.
antioch, tennessee
ms patterson P.
lavergne, tennessee
christina L.
nashville, tennessee
mr jackson J.
old hickory, tennessee
kevin C.
nashville, tennessee
"I had my scheduled maintenance visit in April and was told everything was fine. Then, in May, the thermostat died and the cost to replace it was astronomical and DAC charged full price. The system was barely 5 years old when the thermostat died. And I was without A/C for three, very hot nights. And no one really seemed to care!"
dr nance N.
nashville, tennessee
mamie F.
nashville, tennessee
"I think the mechanic did a through check on my unit. He was also very respectful and polite. If possible, I would recommend him always to service my unit."
charles W.
old hickory, tennessee
"Friendly. On time. Explained the work done."
mr bordeaux B.
nashville, tennessee
"Service tech was knowledgeable about our units and took time to explain the issues to us."
mr warren W.
spring hill, tennessee
"Friendly, efficient, asked pertinent questions"
mr george G.
nashville, tennessee
mr digiovanna D.
old hickory, tennessee
"Very prompt, professional and courteous!"
mrs. virginia T.
smyrna, tennessee
anthony C.
hermitage, tennessee
"I pay good money monthly for new and maintained equipment. It took nearly a week to get a replacement compressor, holiday weekend not withstanding. I have not had this equipment a year yet and I have had more service calls than I did my 16 y/o equipment..."
ms flynn F.
nashville, tennessee
"Tim was professional, helpful and thorough."
mr stevenson S.
antioch, tennessee
"Timely and experienced."
mr chernak C.
hermitage, tennessee
"technicians quickly diagnosed the problem and corrected it. unit is working great now!"
mr meggs M.
old hickory, tennessee
ms bokesch B.
hendersonville, tennessee
"Needed an air conditioner and Donelson installed quickly but I have had comments from several friends advising that your pricing is higher than other companies."
mr trotter T.
nashville, tennessee
"Very well qualified technician. Answered all questions. Excellent service."
ms sullivan S.
nashville, tennessee
"Professional in approach to his job and in completing the job."
angela C.
louisville, tennessee
"technician arrived between the 10a-12p window; he was very courteous and explained my system and what was going on and why it was happening and what the various options were to fix it"
ms amos A.
nashville, tennessee
mr clark C.
pegram, tennessee
"HE EARNED IT."
john B.
nashville, tennessee
"Polite, informative technician"
lee ann S.
madison, tennessee
"Service technician was very nice and went above and beyond to be helpful."
mr hardin H.
hermitage, tennessee
rosemary Y.
nashville, tennessee
mr carr C.
brentwood, tennessee
"Technician was on time, performed his work with assurance, and answered my questions cheerfully."
laura F.
nashville, tennessee
mr cox C.
antioch, tennessee
"Chuck was very pleasant, professional."
ms lyttle L.
nashville, tennessee
"Will is a professional at his job"
john S.
nolensville, tennessee
"The gentlemen were very nice and personable."
ms johnson J.
nashville, tennessee
"I'm a member in good standing but yet they charged me 99 for an emergency call"
mr daughety D.
nashville, tennessee
"David was very quick and professional."
jackie M.
hermitage, tennessee
"Tech applied part and fixed our problem but did not consult us before he did it we may not have had the money"
mr green G.
brentwood, tennessee
"Will (with Matt's help) were quick to diagnose and figure out a plan for getting a part that was backordered to us within 24 hours. Brandon caught an additional issue which also got handled with this one visit."
mr davis-owner D.
goodlettsville, tennessee
mrs krau K.
nashville, tennessee
"Technician arrived on time and provided clear communication about what service he provided. The only thing that would have improved the score is if he had called to let me know he was on his way."
adrian M.
nashville, tennessee
"Your tech called me last minute to say he wasn't doing anything for free after a Manager called me and said the problem would be fixed at no cost to me"
essie R.
nashville, tennessee
"I not sure how to rate, I was disappointed with lack of not providing and detailed estimated. Hand written on blank of paper was not acceptable standards for me."
ms davis D.
nashville, tennessee
"He showed up quickly and took care of all own needs."
mr yarbrough Y.
nashville, tennessee
"Jeff was very professional and knowledgeable as well as pleasant"
william S.
old hickory, tennessee
ms keating K.
nashville, tennessee
"David left his shoe coverings in my yard. I also did not get a warning phone call or text so i could put my dog away."
mr heflin H.
goodlettsville, tennessee
christophe K.
brentwood, tennessee
ms tepper T.
nashville, tennessee
"They took time and were thorough"
mr windham W.
brentwood, tennessee
"Perfect."
vickie H.
nashville, tennessee
"Did something to cause my system to stop working. I NEED A FULL REFUND."
jere T.
hermitage, tennessee
beulah K.
nashville, tennessee
michael M.
nashville, tennessee
"You all were able to see me right away Friday afternoon, the same day I called. The other services I called were too busy to see me before the following week. Your guy fixed it that afternoon in a couple of hours. He only had to get one part, and he explained it all to me, AND he checked out everything he could on the unit. I appreciate his honesty and your reasonable pricing (both rare these days). It's finally working right, and I'm nice and cool."
angelia N.
antioch, tennessee
"Jeff is the only consultant who has truly serviced my HVAC. Vacuums it, cleans the coils, No other technician has ever done this. When Jeff leaves I am confident my HVAC has been services."
mrs caruthers C.
madison, tennessee
"He arrived within the tme that I was given. Did an extremely good job cleaning the the units. I had to leave at a certain time and he proceeded to do all that was needed to be done inside the house first.. I went on to a softball game and Jeff finished up the up the units."
karen L.
nashville, tennessee
"Arrived on time and was knowledgeable"
mr rackard R.
nashville, tennessee
"Over-all, very satisfied. Reason for 9 vs 10: . Gate to under house unit half fastened (2 of 4 bolts locked back into place - - I completed it) and water hose not rolled back up neatly as found so I had to do to avoid grass cutter from damaging hose at next cut"
kay S.
nashville, tennessee
"Looked at the unit inside. Tested and cleaned the unit. Took his time."
william M.
franklin, tennessee
mr finchum F.
nashville, tennessee
"The Tech was professional, courteous, listened carefully to our concerns and addressed them all."
paul F.
nashville, tennessee
tanya E.
nashville, tennessee
"I always feel pressured into buying something "new". Can't you ever provide a simple service with no pressure?"
amy P.
nashville, tennessee
"NO ONE SHOWED UP - I was ready to go, have the money to spend, and after I received the email that someone was coming - NOTHING. I am going with Lee instead."
mr ross R.
nashville, tennessee
"explained all they were doing."
ms upchurch U.
ashland city, tennessee
"Showed up on time and was very efficient at taking care of the inspection."
christina W.
brentwood, tennessee
rose H.
murfreesboro, tennessee
"Just found out today that drain pipe was left pulled apart in my unit. Heard dripping and investigated. This should have been double checked by the technician doing the spring time up and also noticed by the technician who brought by the clean air kit 2 days later."
noelani Y.
hermitage, tennessee
"The consultation felt like more of a sales pitch wanting to be out Lee Company. I was looking for a second opinion on what to do with my AC and another company to do it for me. Lack of attention to the purpose of the visit makes me put my money elsewhere."
mr clark C.
pegram, tennessee
"great friendly"
beverly D.
mt juliet, tennessee
"On time, professional, courteous"
wanda L.
nashville, tennessee
"The technician arrive as expected. He is courteous and get the job done."
mr jensen J.
franklin, tennessee
mr hamm H.
antioch, tennessee
"Nobody is perfect"
janet F.
lavergne, tennessee
jason H.
nashville, tennessee
"Technician left the breaker to our AC unit off and the unit was not functional until I went out and did it myself."
ms stacey S.
madison, tennessee
pamela or richard S.
nashville, tennessee
"Our technician was very nice, but he wasn't here very long and I don't think he cleaned the ac unit like previous tech's have completed."
mr milillo M.
nashville, tennessee
"quick, courteous"
mr robin M.
mt juliet, tennessee
faith B.
nashville, tennessee
mr heidenreich H.
nashville, tennessee
mr gove G.
goodlettsville, tennessee
mark S.
nashville, tennessee
"Technician said my compressor was bad and I needed a new unit. After getting quotes, I had a competitor look at my HVAC who resolved the issue for $75. I will never use Donelson again."
mr holland H.
goodlettsville, tennessee
"Pleased with the check up & and the info"
ms winjum W.
nashville, tennessee
"A normal visit. Nothing special."
joseph S.
nashville, tennessee
"A very reliable tech. Honest. Very FEW like him."
mr heidenreich H.
nashville, tennessee
mr miles M.
mt juliet, tennessee
"the technician Jeffrey has been coming for several years. We Trust his work and always REQUEST him to come. He is Friendly, good customer service skills, and on time. Gets the job done. Thank You Jeff... keep up the Good Service. We Appreciate You...Jerry & Anne"
maryjane P.
hermitage, tennessee
"Good, prompt service"
ronnie J.
nashville, tennessee
mr miller M.
old hickory, tennessee
"prompt service and courteous and knowledgeable tech"
ms mcclaine M.
nashville, tennessee
martina D.
nashville, tennessee
"Tim is excellent and knows what he is doing, great HVAC tech"
harry B.
nashville, tennessee
"Cody was on time, through and courteous"
ms angle A.
mt juliet, tennessee
dorothy J.
old hickory, tennessee
"When the cool air comes on there is a knocking sound."
mrs reese R.
nashville, tennessee
dan M.
nashville, tennessee
linda C.
madison, tennessee
"Tech was very professional,"
mr slutsky S.
nashville, tennessee
"THE SERVICE TECH WAS PERFECT AND ON TIME. MY ISSUE WITH DONELSON AIR IS THAT IT IS TOO CORPORATE."
tommy and hope G.
smyrna, tennessee
"I was PROMISED on the phone, as I called and SPECIFICALLY asked that my inside filters would get replaced and they were NOT!!! This really upset me because I've had them changed by y'all before and the guy said "Oh no the girl must have been confused"..Why was the guy who scheduled my appt confused about what my inside air conditioning dirty filters were? Y'all have changed them before!!!"
mr north N.
madison, tennessee
mr peek P.
nashville, tennessee
mrs shankle S.
eagleville, tennessee
"The service tech was prompt and efficient. He found a problem with the bearings in the compressor fan motor and repaired before damage to the compressor occured"
trey M.
nashville, tennessee
"Jeff is the best. His manner and attention to detail is extremely good!"
ms nelson N.
mt juliet, tennessee
mr green G.
old hickory, tennessee
m/m caldwellbinkl C.
hermitage, tennessee
mr jinnette J.
nashville, tennessee
mr johnson J.
hermitage, tennessee
"We were kept informed. Safety measures were taken"
mr wernke W.
nashville, tennessee
mr bryant B.
lavergne, tennessee
mr dubose D.
nashville, tennessee
"efficient, careful, timely and well informed"
teresa H.
mt juliet, tennessee
"The tech fixed our issue quickly and efficiently"
ms finnegan F.
franklin, tennessee
ms G.
nashville, tennessee
"Very professional and polite. He put in a new filter that I could not reach."
lisa B.
mount juliet, tennessee
ms carter C.
gallatin, tennessee
steven D.
spring hill, tennessee
mr loflin L.
smyrna, tennessee
"Jeff Owen is the best HVAC guy in Tennessee! We have been using him for over 10 years."
pamela T.
nashville, tennessee
"My technician was very efficient and professional."
mr symons S.
hermitage, tennessee
"Very thorough and informative every time she services our equipment."
ms becker B.
nashville, tennessee
"You are always there when we need you."
ms ames A.
nashville, tennessee
ms mcdaniel M.
franklin, tennessee
"Jeff is awesome"
thomas K.
hendersonville, tennessee
"Have confidence that they checked everything that needed to be checked."
ms wilson W.
brentwood, tennessee
mr giordano G.
hermitage, tennessee
"Was charged $170 to be told I need to spend $2000 before he could even check on the actual problem which was low Freon."
ms pleasants P.
nashville, tennessee
"As always over many years Donelson Air has never changed for me. I can count on this trusted Co.to provide excellent care."
debbie J.
franklin, tennessee
"Very satisfied with Scott Martin. We also had Joshua Koby do an encapsulation and dehumidifier. This work was subcontracted to Wayne White, with the electrical subcontracted to Steve Green. There was a lack of communication between these three. Josh thought Donelson was putting in the dehumidifier, Steve thought he was doing it. There was a delay on the electrical due to a death in Steve's family, which we understood, but when we called Wayne a week after the job was to have been finished, he thought Steve had already been out."
mr gilbert G.
nashville, tennessee
mr davis D.
madison, tennessee
"He was nice and answered our question nicely."
nealya P.
nashville, tennessee
"always professional honest"
linda R.
nashville, tennessee
"Tech was polite and knowledgeable."
jenny M.
franklin, tennessee
mrs caruthers C.
madison, tennessee
ms anne marie bordeau B.
old hickory, tennessee
"Difficult to assess. I believe he did what he was supposed to."
ms goebel G.
nashville, tennessee
"Was polite and efficient. Stayed in touch as to a few minutes before arrival"
mr waller W.
nashville, tennessee
"The tech was on time, he briefed me before and after completion of service."
william L.
old hickory, tennessee
mr winters W.
goodlettsville, tennessee
"very thorough inspection and service"
mr burton B.
nashville, tennessee
"Service Tech arrived on time and provided service tips."
james F.
nashville, tennessee
terry P.
old hickory, tennessee
"Did a good job"
elizabeth T.
nashville, tennessee
"His work ethic and professionalism was exhibited in the quality of work."
kenneth M.
madison, tennessee
"Will is always so helpful"
barbara W.
nahsville, tennessee
"Professional and friendly. Knowledgeable of product. Accepting of questions."
martin C.
lebanon, tennessee
ms feltner F.
nashville, tennessee
"Simple and easy"
olivia G.
nashville, tennessee
mr hubbard H.
mt juliet, tennessee
"I replaced the 6 screws you left out of my outside unit's cabinet (on the back side). I've been with DAC a lot of years, but there is no continuity in their service checks."
mr hardison H.
nashville, tennessee
mr word W.
nashville, tennessee
"Gave us expert service in a timely manner"
ginger L.
mount juliet, tennessee
"Heater and air stopped working after cleaning."
mr carden C.
brentwood, tennessee
"The tech did a very good and through job - as far as I could tell."
bruce B.
nashville, tennessee
"Anthony was great. Arrived on time, got it done efficiently, explained the maintenance status. Great job."
ms williams W.
nashville, tennessee
"friendly and efficient."
ms brown B.
madison, tennessee
"knowledgeable and friendly"
ms pappas P.
hermitage, tennessee
mr woods W.
mt juliet, tennessee
"Excellent customer service"
karen C.
nashville, tennessee
"Tyler was very thorough and helpful, great information, the nicest person... I will request him each time."
ms jamison J.
old hickory, tennessee
mr l lingerfelt L.
antioch, tennessee
james D.
nashville, tennessee
"It was a pleasant experience all around and now we have heat. ."
gregory H.
mt juliet, tennessee
ksanti M.
nashville, tennessee
"I am very happy with Donelson Air for professional service. Dillon was prompt, neat, thorough and, importantly, knowledgable about my mini-split. Thank you."
donna C.
brentwood, tennessee
"friendly, professional, efficient, a pleasure to have in my home"
ms bryant B.
nashville, tennessee
"Timely and courteous service"
ms reid R.
antioch, tennessee
"Our technician was professional and informative."
laura R.
dickson, tennessee
"We received thorough options and answers."
cheryl S.
nashville, tennessee
mr hooper H.
brentwood, tennessee
bill C.
lebanon, tennessee