Donelson Air Service Experts Reviews

"Jason extremely pleasant and professional"

"Ethan was here on time. He quickly analyzed the problem and had a solution in hand."

"Technicians professional"

"The tech was very efficient and informative."

"Friendly and knows what to do to fix the problem the first time!"

"The service visit was professional and the service technician was very knowledgeable and thorough during the visit. I requested David Sharp again for this visit due to the professionalism and knowledge during the Fall 2021 maintenance. There were a few hiccups in scheduling, but they were fixed. Overall Very Satisfied"

"On time,courteous, and answered all questions."

"John Stevenson was very professional and answered all my questions while cleaning our air ducts. He respected our home and was very careful when moving his equipment around. Very pleased with John's job."

"Tim was awesome!!! I have never experienced some a meticulous and detailed system inspection. Tim went above and beyond explaining what and why he was doing something, even let me tag along to watch, as I am always wanting to learn about home systems. he was polite and great to talk with!! I called my neighbors over and said they have to get Tim to do their inspection!!"

"Tech Brandon Miller was friendly, Knowledgeable, quick, discovered a mistake made by last Tech made and corrected it."

"because they were experience"

"On time and politd!"

"Got the job done quickly"

"There was no service, just a phone call."

"Straight Forward. Ready with options. Easy Resolution"

"quick and professional"

"Mohammed identified an issue and repaired it."

"excellent service"

"Your service is always good. On time, thorough inspection and review."

"The tech did a great job."

"Did NOT replace the filter. Keeps rescheduling service. Has not called me to discuss issues. MGT please call 706-974-8549 to discuss problems."

"Knowledge"

"The technician was very knowledgeable and had excellent customer service"

"The tech showed up on time and was actually a little early he did not take the covers off of the coils to clean or use any chemical. He did not use any gauges to check the compressor I did tell him that the filter and the light had been changed last time I I did not see him vacuum out the cover where the control boards were he did take the cover off and look at them and he was there about 20 minutes and then left I left my house about 30 minutes later and he was sitting at the end of the street I have had this air-conditioner service by yall since I purchased it other tax have taken the covers off the top off to clean and check everything he did none of that please do not send him back"

"The techs did a thorough job and gave me valuable feedback"

"Brandon Miller was on time, friendly, and explained everything he did. He did an excellent job. After he left I discovered a new noise the system made. He returned and he discovered the water drain created a drip inside the pipe which was making the noise. He air blew out the pipe and drain returned to its normal flow and made no noise. Thankful that Brandon discovered the problem and explained to me why it happened after his service and then corrected the drain flow problem. I would definitely like Brandon on return visits."

"Tim Bailey provided and always does fantastic work. Super friendly attitude and very respectful person. Hard worker and honest. Thank you for so much for always doing a fantastic job. Patti and John Decker thank you"

"Technicians very polite and friendly and seemingly knowledgeable."

"Great service"

"Technician Brandon Miller Very professional and personable"

"Broke unit initially, left with no AC for 24hrs. Then came out and fixed, but never got back to me about follow up repairs. Also showed promotional flyer to tech, they were clueless - spent several minutes calling the office to find out about it while I sat there and waited."

"Mr.Bailey is very good at what he does and very honest"

"The installer was great, however I was told during my purchase a technician would also be here to clean fan. Also scheduled for after 2pm, however showed up at 10am then at 1pm!"

"Very professional"

"John was efficient and got our ducts cleaned quickly. He was friendly and gave us good feedback."

"Brandon was professional, courteous and efficient."

"Technicians were on time, got to work immediately, finished job in good time and on top of a good work ethic, were pleasant guys."

"He did a good job and was very friendly"

"They were on time. They seem knowledgeable and answered any questions I may have had."

"Thanks to Donelson Air expert, David Sharp, my problem is solved, and my AC is blowing cold!!"

"Had to come out 5 times in 1 month"

"Charles was very clear on all parts of the work that was being done as well as the new equipment that needed to be installed."

"Very happy with service from. Maureen who scheduled the appt. To Jeff O. While he was at my home doing the maint.gave both a 10."

"The 1st guy had no clue what he was doing and had to call out another. He also had no knowledge and was trying to tell me things about my system that I knew was wrong. Had to get another tech the next day to get things straight. I am pretty sure that they did not complete my "Tune-Up"."

"This gentleman went about his task of checking out my system in an efficient manner. He presented himself to know exactly what he was doing and my system checked out well."

"Simply put, Dave always does a great job"

"The technicians worked extremely hard to make sure that my family had two working units installed in one day. They worked tirelessly to make that happen."

"Tim is the best service employee you have. He has been at the house routinely for a few years. He cleans perfectly the outside AC units. Service calls have gone down ??, in fact, really the calls are at zero as the routine maintenance is completed IAW your policy"

"Jeffrey is always on time, does excellent service and is trustworthy. Always glad to have him keep our HVAC in good working condition and to follow his advice."

"It was a repeated problem and technician didn't recommend ways to stop it from happening."

"Service Was Good"

"Did the job he was supposed to with no fuss."

"Checked everthing"

"Knowledgeable person found and fixed problem quickly. A real pro..."

"Appreciate the diagnostics and replacing the faulty circuit board. But the coils weren't checked or cleaned and the unit "froze up" within 24 hours."

"Received the excellence of care I have always received"

"Brad, Eric and the two different Johns were were knowledgeable, timely and patient. I so appreciate all that they explained to me and the good service that they provided!"

"The tech was on time, did his job thoroughly (it seems). He was very mannerly and likeable."

"First time dealing with Donelson techs. in several years."

"80"

"The technicians were on time; did a thorough job of checking out my unit for the summer; and gave me some tips on things I could do to preserve it in top condition."

"Ted was informative and knowledgable"

"Chuck Ramer was the best"

"Devonte seemed to do what we requested. He was polite and courteous."

"on time and very efficient"

"Courteous, efficient, willing to explain and answer questions. Also checked out a filter in crawl space unknown by owner and unchecked by previous technicians since2011!"

"Very knowledgeable, stopped to ensure all questions were answered"

"Technician very thorough in inspection and cleaning of unit"

"Tech was helpful"

"The hvac tech fixed the loud noise coming from my hvac unit when the a/c is turned on. He mounted down the compressor correctly as it was not mounted down all the way."

"I placed a call for maintenance and they sent out Landon. He was relentless in trying to find out why my system was not working. If it was possible to request an designated service person. I would request Landon every time going forward. Something Donelson should consider for an even more satisfied customer base."

"Very professional and kind."

"Called ahead....was early and very friendly and gave information...."

"The technician was great. But the communication to get him out there was ok."

"Techs arrived on time, seemed knowledgeable, and were pleasant."

"The technician was prompt, professional, and most important, competent in removing our old heat pump and installing the new one. He finished the work in a timely way and cleaned up perfectly when he was through."

"very efficient and respectful"

"Landon was punctual, polite, and professionL. He answered all my questions."

"I was satisfied that the system got fixed, but I was surprised that the thermostat had been working well, but just after the technician pulled at the wire that went up to the thermostat on the wall, it quit working. Perhaps that was just the moment that it became defective, but it perturbed me that it was working before he arrived and not working after he opened the return and pulled on the wire to the thermostat. Then I had to pay for the new thermostat too. It's working and that's great, but I still wonder about why the thermostat quit when the technician started working on the spring inspection."

"Mr. Sherrill did a great job ."

"Landon and Austin were courteous, knowledgeable and efficient.Landon took time to explain in detail the condition of my 15 year old system..was totally impressed by the professionalism of both technicians."

"Very friendly and professional"

"Tyler its the best, very informative and knowledgeable.and very kind."

"The first technician was supposed to show up at 8:00 ohm Wednesday. I called and back no answer. I called the office and set up an appointment for 10. They showed up, told me three or four different things and was supposed to send an email what the resolution and the receipt. I got the receipt but no resolution I called and they were supposed to get back with me that day but it took two days. The resolution that was written on the invoice but I never received said it was a bad fuse or breaker. But that was not the resolution that I needed to get it done."

"Tech provided step by step analysis of the condition of my unit and what he was doing ??!"

"Ted arrived on time, and assessed and fixed the issue. He's easy to work with, communicates well, and I will request him for future visits."

"Service Expert on time"

"Very helpful. Polite. In time."

"Scared me. Had to have another tech come out and correct error message caused my Mohammed He was David Sharp and he was awesome!!!!!!"

"Very quick service, technicians explained everything throughly, kind people"

"My technician was extremely helpful, very thorough with his inspection and very willing to answer any and all questions."

"Install crew did a good job, everything works."

"Very professional courteous and knowledgeable technician."

"Anthony provided excellent service! He was very pleasant and helpful."

"It was just a check-up."

"Best experience ever with this type of service. Eric-Brandon-Ty-Thomas-Jason. All good workers in their respective positions."

"Prompt professional service"

"Still waiting for follow-up on the open service questions/results."

"arrived tiely. Were very efficient and polite."

"always do agreat job."

"Very though and polite"

"Tim Bailey did an excellent job of servicing my AC unit."

"Timely arrival and quick identification of the problem with my A/C unit."

"Service visit was thorough and with good report completed in less than an hour."

"Jeff always does a good job."

"Joe provided me with all the requested quotes."

"Took care of the problem the first thing in the morning, after an afternoon call."

"friendly, did a good job."

"The job was completed in a timely manner with minimal disruption"

"Prompt, professional service."

"I'll be totally satisfied when the problem is FIXED. They said, maybe tomorrow?"

"Dave Was great."

"The tech, Chuck, had given me his phone number to call him directly when I was able to determine if the air conditioning was actually working. It was not working the first day it was warm, so I texted him to see if he could come by to check it out. He showed up unannounced. While both the heat and the AC turn on, the temperature is not regulating itself causing it to overheat or over cool. I texted Chuck after I discovered the issue that evening, requesting he get in touch to come back, and I havent heard anything since. Ive had over a dozen techs and a dozen visits, and my HVAC system is still not working properly. It was just installed last August."

"They did a great job, very friendly and professional."

"Techs are always great, and friendly. And on time!"

"The Tech, William, was very thorough in his overall inspection of any problems that I may have had."

"Unobtrusive and good recap of the report card."

"Jeff is always so nice and spends a lot of time with our 2 units"

"The guys did a great job of checking the furnace and central A/C. They even chaingrd my air filters for me."

"Brad kept me updated as to his arrivakl time, and had great communication skills"

"Excellent expert"

"We had a complex attic heater/fan unit problem. The indoor and outdoor units were both old and needing overall. The change out took hours, but Van, Phillp, and Dave did an outstanding job. We're very satisfied."

"Jeff has always done an excellent job. He does everything that needs to be done."

"Provided clear explanations of their service and of insurance opportunities in the coming years."

"done in record time, all good, and in the rain no less thanks"

"Guys were on-time, polite, and efficient."

"TJ and Zach did an awesome job. The only issue is the trim got damaged when taking off and putting on and looks terrible! The front door is now dragging something happened entering and exiting.7"

"Tech was friendly and thorough. Only negative would be he arrived well after the expected time window I was given, which I'm sure probably wasn't his fault. If I had been notified he was going to be so late, it would have given me the opportunity to run an errand I needed to do instead of waiting at the house."

"We were told when getting our new heat and air that the monthly service charge would be included in the advantage program, we haven't found that to be the case."

"I really appreciated how respectful the young was performing my service."

"Because of rain, the technician was unable to do some of the things the other tech did."

"The technician David explained what was happening to the system"

"Joe was willing to work with my tight schedule!"

"Well you couldnt find my account that was in my daughters name and. I had a warranty that paid for all parts and you said that we didnt have that, you charged me over 300 dollars for a thermostat that was not like my other I had, you can control it with your I phone the new one you cant do it wasnt worth the money I spent."

"Technician M Ander was fine and good. As was Brendan, the fellow supervising him. My main disappointment is not having my usual Tech Will Earles whom I've known for several years. I had requested him, if possible"

"Service technician was professional and helpful and fixed my problem. the first appointment was cancelled and the next guy came on time on Saturday am."

"Joe was AMAZING!!!! very professional, understanding and prompt!"

"I was not contacted before the visit. I try to be there to let the tech in to treat my garage and basement. I've been a long time customer and you've gone up on my service. I didn't get what I have to pay for. I called and was told someone would contact me for a follow up visit. No one has called."

"Technician was very polite and helpful. He alerted me that motor in upstairs unit needed cleaning but could wait till next time. He also alerted me to men and cars in the street who turned out to be working on house across the street. I appreciated that."

"Dave was fantastic! He had to go up and down our attic stairs and inside stairs several times to figure out the issue but he figured it out! He mentioned after 38 years of service he'd never seen the issue at our house (problem when the builders had the electric installed) and he figured it out! We appreciate his time and patience with this!"

"Prompt service"

"Brennan did a great job with the service on the three units that he serviced for our family. He is a very pleasant and polite technician."

"Staff was punctual, efficient, informative and friendly"

"Tech's service/expertise was great"

"Tyler was great! He arrived at the scheduled time, did what he needed to do and took time to answer my questions."

"Professional Knowledgeable"

"Great service!"

"Garrett is very professional , friendly and explains everything to me."

"Brennan was prompt, friendly and efficient. I have no complaints."

"The technician was great. However, I originally had an 8-10am appointment. At 745am I was called to see if the tech showing up at 1030-11am was ok. I said fine. When the tech did not show I called again and was told the tech would be here at 1pm. When the tech did not show I called again and was told the tech would be here at 3pm. Poor customer service and communication. Tech was fine. Customer service terrible."

"The technician was on time took care of what he could, however he didnt change the filter stated that he didnt have one"

"I had 2 scheduled appointments and no one ever called nor did they come by. My first appoint was the afternoon of March 28th. I was told the tech would call before coming over. When no one called or came by I called back on the following day and was told by the agent on the phone that my appointment was in the system but had never been assigned to anyone which is why no one called or came out. We rescheduled for April 1. Same as last time, no one called nor came out. No one has called me proactively yet on either of the two missed appointments. I got the email asking for feedback which is why you're hearing about this now."

"I was impressed with the size and work ethic of the team that came to our house. When they ran into a snag, someone with more experience was on site within an hour and the installation was still completed the same day."

"Friendliness and speed of service."

"Technician was very knowledgable and informative."

"Very courteous, thorough, and professional"

"efficient and friendly"

"On time, thorough, and explained what they found."

"Technicians seemed very knowledgable"

"He accidentally shut off the power to the entire house instead of just the AC unit, so my wife was in the dark for a short time. Other than that, everything was done quickly and well."

"Knowledge and courtesy."

"Both Will technician and Brad sales were very knowledgeable, nice, respectful, and helped me get a better hvac system quickly"

"Tech was very professional and kind."

"Prompt, polite, personable!"

"Very courteous and knowledgeable."

"Tech was sloppy in appearance did'nt put shoe covers on when he came into the house.For doing a summer check up he never turned on the air but had the heat on. I've been with Donelson for close to 30 years and I know how long it takes to due a service this guy did it in record time."

"Very detailed"

"They were on time fast and efficient and cleaned up very nice job."

"The service tech went above and beyond to explain how mold grows and spreads in an HVAC unit."

"thorough"

"My wife was the one that met him and she said that he was very kind and showed her where the problems were and was very helpful"

"Efficient, helped me save money"

"Did not receive many details concerning the inspection. More experienced technicians in the past took the time to explain what he saw, recommended & possible future needs"

"Jason did an awesome job, is learning our set up and is welcome back every service."

"Excellent customer service"

"Tim seemed to take great care to make sure everything was right."

"Everything was quick and easy"

"Good service, on time, courteous and friendly tech"

"Jeff is great! He is very professional and we always request that he come to our home."

"On time, very professional and courteous"

"Jeff Ownby delivered his usual efficient, expert and friendly service as he always does."

"They arrived in the designated appointment window, and were quick to understand my needs. They offered solutions, but did not pressure us for the sale."

"the tech did what he was supposed to do and was respectful and friendly while doing it."

"great work"

"I think its a accurate rating"

"On time. Got to work right away. Explained plan for the day."

"John was on time and thorough. I feel confident that my HVAC system is ready for the season."

"His job performance was awful! He didn't bring a filter like my mom asked him to do. She wanted him to go under the house and change the filter. He had to borrow my hose pipe because he didn't bring one. Since we pay the bill on time, we deserve great customer service."

"Excellent technician - really pays attention to details. Makes sure everything related to air conditioning/heating/humidity control - is working well. Very polite and friendly."

"Always get great service"

"Service Experts had to come back next day to get heat to come on. This is the only time we have had trouble with service not being done correctly. Someone was out quickly when I called about the problem abd I thank you for quick service after AI called."

"The technician who came out was very polite and knowledgeable."

"what work was done was not explained, however I did not ask"

"Polite and knowledgeable. On time!"

"The technician was great and did a very good job of service!"

"Some of the quality and work that was back in the days are lost. I in the future need a very skilled person instead of a new training person. ??????"

"Personality and efficiency wonderful"

"Our technician was awesome!"

"I said that I was very satisfied because I was very satisfied."

"Person was through in short amount of time. Just wondering if he did a thorough job."

"Mr. Owenby is very knowledgeable, very thorough and respectful of our home."

"They were professional. They showed me the correct way to install my filters."

"Tech went right to work and was efficient and nice."

"Tyler did an excellent job of maintenance check on our unit."

"The entire staff is very courteous& professional.."

"They did what they promised and was very knowledgeable"

"The technician came as soon as he could, diagnose the problem quickly, and resolved it quickly. everything was resolved within two hours of my initial phone call."

"He was very nice and informative."

"The man that came out to service my unit, was on time and very professional. He was also, very fast. I definitely want him back the next time."

"Tyler is awesome. So polite, well-spoken, and helpful. Did a great job assessing my problem and suggesting solutions."

"Brennan was prompt and great to work with. I wasnt happy with the pricing for a small, low power motor and he accommodated me on the price. $800 for a draft motor is ridiculous to me. I work with medium power motors and hold a U.S. patent for an audio micing system that uses motors for positioning microphones, so motors see no mystery to me."

"He gave me all the info I needed"

"He found a broken uv bulb and replaced it."

"The technician was on time. Only issue was the technician smelled heavily of cigarette smoke. This was very off putting."

"He was professional and did his job."

"On time fast and professional"

"On time, courteous and friendly, while providing complete service."

"I thought your technician would call first, but he just showed up. Not knowing all of what was done outside, if our hose was used it was left disconnected with faucet dripping. Inside change of filter and other system tests L have to assume were done correctly."

"The technician was very focused on his job and also answered all of my questions."

"Landon, the technician, was courteous, efficient, straight forward and honest with me and solved my problem."

"Tech was prompt and quick"

"Your technicians are always trying to see me something"

"The problem is still not Fixed."

"The tech sent to my home was very knowledgeable and professional. He answered all my questions. The sales rep, Brad Watson, was also very good, knowledgeable, professional and listened to all my needs. I hope the install and future of the new system is as good an experience as I had with these two employees."

"The technician is never prepared for servicing our equipment. This is a pre scheduled appointment and they should know they are coming for our annual maintenance and have everything needed to perform this service. This is the third time they have come out to do this service and not brought a filter with them so they have to come back a second time. That is a waste of my time and yours. You installed this equipment and should know when you are sending someone out for a maintenance service what exactly he/she is going to need."

"Technician was friendly and professional. Like that he put on booties and always"

"Tyler was great and found the issue quickly"

"Polite and efficient"

"Service tech was very knowledgable, friendly and thorough"

"No particular reason. The technician was polite and seemed to know what he was doing."

"Jeff Owenby is a true professional. Reliable, knows his business, and very helpful and informative. Also, because you have people that answer your phones to set up appointments."

"Technician was very professsional--and respectful."

"Your technician was very helpful. The problem has not been fixed."

"I have always enjoyed your customer service."

"Technician was on time, polite and very helpful."

"Quick appointment, installer on time, problem solved. Covered by service plan."

"On time and cleaned and checked the unit to get ready for summer."

"excellent service very polite and knowledgeable"

"Service was fast, friendly and affordable."

"always have such pleasant people. Gets the job done!"

"The technician came within the appointed time. He was kind and knew what he was doing."

"Tech was great and k we what he was doing."

"I called very last minute, the repair man was wonderful."

"I called to request a repair on my mini unit. I also asked for maintenance on my older system while they were here. The technician arrived without knowing he was there for a repair. He had never seen my system and therefore couldnt address The repair. He performed maintenance on my older system and I had no issues with his work. This was primarily a dispatch failure to address what I called about."

"Service technicians very polite. Worked efficiently"

"Will is great!"

"You showed up on time."

"No complaints' whatsoever."

"very satisfied with with the tech and his work service,"