Donelson Air Service Experts Reviews

"Technician said my compressor was bad and I needed a new unit. After getting quotes, I had a competitor look at my HVAC who resolved the issue for $75. I will never use Donelson again."

"Pleased with the check up & and the info"

"A normal visit. Nothing special."

"A very reliable tech. Honest. Very FEW like him."

"the technician Jeffrey has been coming for several years. We Trust his work and always REQUEST him to come. He is Friendly, good customer service skills, and on time. Gets the job done. Thank You Jeff... keep up the Good Service. We Appreciate You...Jerry & Anne"

"Good, prompt service"

"prompt service and courteous and knowledgeable tech"

"Tim is excellent and knows what he is doing, great HVAC tech"

"Cody was on time, through and courteous"

"When the cool air comes on there is a knocking sound."

"Tech was very professional,"

"THE SERVICE TECH WAS PERFECT AND ON TIME. MY ISSUE WITH DONELSON AIR IS THAT IT IS TOO CORPORATE."

"I was PROMISED on the phone, as I called and SPECIFICALLY asked that my inside filters would get replaced and they were NOT!!! This really upset me because I've had them changed by y'all before and the guy said "Oh no the girl must have been confused"..Why was the guy who scheduled my appt confused about what my inside air conditioning dirty filters were? Y'all have changed them before!!!"

"The service tech was prompt and efficient. He found a problem with the bearings in the compressor fan motor and repaired before damage to the compressor occured"

"Jeff is the best. His manner and attention to detail is extremely good!"

"We were kept informed. Safety measures were taken"

"efficient, careful, timely and well informed"

"The tech fixed our issue quickly and efficiently"

"Very professional and polite. He put in a new filter that I could not reach."

"Jeff Owen is the best HVAC guy in Tennessee! We have been using him for over 10 years."

"My technician was very efficient and professional."

"Very thorough and informative every time she services our equipment."

"You are always there when we need you."

"Jeff is awesome"

"Have confidence that they checked everything that needed to be checked."

"Was charged $170 to be told I need to spend $2000 before he could even check on the actual problem which was low Freon."

"As always over many years Donelson Air has never changed for me. I can count on this trusted Co.to provide excellent care."

"Very satisfied with Scott Martin. We also had Joshua Koby do an encapsulation and dehumidifier. This work was subcontracted to Wayne White, with the electrical subcontracted to Steve Green. There was a lack of communication between these three. Josh thought Donelson was putting in the dehumidifier, Steve thought he was doing it. There was a delay on the electrical due to a death in Steve's family, which we understood, but when we called Wayne a week after the job was to have been finished, he thought Steve had already been out."

"He was nice and answered our question nicely."

"always professional honest"

"Tech was polite and knowledgeable."

"Difficult to assess. I believe he did what he was supposed to."

"Was polite and efficient. Stayed in touch as to a few minutes before arrival"

"The tech was on time, he briefed me before and after completion of service."

"very thorough inspection and service"

"Service Tech arrived on time and provided service tips."

"Did a good job"

"His work ethic and professionalism was exhibited in the quality of work."

"Will is always so helpful"

"Professional and friendly. Knowledgeable of product. Accepting of questions."

"Simple and easy"

"I replaced the 6 screws you left out of my outside unit's cabinet (on the back side). I've been with DAC a lot of years, but there is no continuity in their service checks."

"Gave us expert service in a timely manner"

"Heater and air stopped working after cleaning."

"The tech did a very good and through job - as far as I could tell."

"Anthony was great. Arrived on time, got it done efficiently, explained the maintenance status. Great job."

"friendly and efficient."

"knowledgeable and friendly"

"Excellent customer service"

"Tyler was very thorough and helpful, great information, the nicest person... I will request him each time."

"It was a pleasant experience all around and now we have heat. ."

"I am very happy with Donelson Air for professional service. Dillon was prompt, neat, thorough and, importantly, knowledgable about my mini-split. Thank you."

"friendly, professional, efficient, a pleasure to have in my home"

"Timely and courteous service"

"Our technician was professional and informative."

"We received thorough options and answers."

"Excellent service and very professional and all information given"

"Reliable and trustworthy serviceman, Will Earles."

"Trustworthy"

"Tyler explained what he did clearly"

"Jeffrey always does a very thorough job with both of our units and it is always a pleasure to have him at our home."

"Scheduling problem. Technician was in constant touch, and informative. Schedule dispatch was, I think confused about part needed and availability from their vendor. Things worked out fine. The service was really good overall."

"No call back from Donelson after leaving a message reporting no heat. Which resulted in calling local A/C. Found service disconnect had been left off."

"He knows what he is doing and is always friendly and answers any questions that I have."

"Service was easily scheduled, and performed on the scheduled date with an expected arrival call by a professional technician. I am well satisfied with my A/C system maintenance."

"Scott Martin answered my questions and explained everything. I felt confident with him and would like to have him be my regular technician."

"Knowledgeable and Courteous"

"Routine inspection completed in a timely manner, technician was very professional and thorough"

"He was efficient, listen without opinion and was in and out very quickly"

"Courteous, professional, punctual."

"Excellent work and done in a very timely manner."

"Excellent service"

"Jason was polite and very professional"

"The service repair person was very friendly, professional, and timely."

"Work was done in a timely manner. The only issue was the systems ability two charge us"

"He got the leaky faucet fixed without having to involve drywall removal"

"I was quoted 3600 to fix the problem and was encouraged to spend almost 10,000 to replace both heating and air units due to alleged damage during a storm. I was told the dampers were broken, the main board was shot, the compressor was running in reverse, there was evidence of melted coils from lightning and likely internal damage to the furnace. I got a second opinion and was able to fix my issue for $350.00 and was told the only thing wrong was the board. I am appalled that I was mislead and lied to for someone else's financial gain. Then again, after they put in my parent's rental property unit in UPSIDE DOWN and treated them so poorly, I shouldn't be surprised. I will never call this company again."

"They did well in accommodating our needs while complying with coved restrictions."

"Technicians completed job in half the time, did not seem to be thorough, had trouble getting on the roof where unit is located Ryan (previous worker) has always taken time to check every detail in the past. When asked about additional work (clean ductwork) they said nothing could be scheduled until September or October."

"Service"

"Steve was very good. Before he arrived, Donelson did its usual good job with notifying me that it was time to get the service."

"Excellent customer service"

"The guy just threw a number out, and didnt explain anything. Didnt put anything in writing."

"Technician dry knowledgeable professional and courteous. Arrived at scheduled time."

"This is silly - the category should read "Satisfactory" or "Unsatisfactory""

"He was courteous, friendly, and professional as all of the. Have been!"

"Very brief inspection. New unit, but hard sell about installing more cleaning units to a system that was sold as better filtration and ultraviolet lighting is unnecessary and not appreciated."

"Timely, very professional, explained everything he did during tune up."

"Anthony arrived on time, actually earlier than the window that was supposed to be for our allotted time. He was courteous and professional, cleaned up after he was finished. He was completed the maintenance checkup in a timely manner."

"Jeff Ownby has serviced our AC/Heat units for many years and has consistently delivered excellent service and care."

"This young man recommended a rather major repair to my unit but had only been on his own for 2 accounts with mine being the second. I was a little apprehensive as my unit is only 5 years old and I had just had work done on it the first of the year. I called & you sent a more experienced technician out to recheck it and it was as the young man said, I needed the new part due to a leak. You folks have always treated us well and we appreciate it."

"The technician was friendly, proficient, thorough and professional."

"all is well"

"Friendly and efficient"

"The technician performed the regular maintenance and informed me of the cited issues and what needed to be done to maintain my unit in order for it to run at it's top performance. He was very friendly and respectful."

"knowledgeable representative provided options for replacement of our current attic fans"

"Been with Donelson for years and have'nt had a bad experience yet"

"Friendly folks, fast estimate and service date, quality work. Would have been a ten if I was 100% what I signed up for."

"Jeff is totally honest and I know I can trust him. He also is very knowledgeable."

"The service was good and the technician was competent and very personable but the tech arrived almost 30 minutes after the end of the 2 hour window and then needed to return to the shop to get a replacement filter that he didn't have on the truck."

"After the initial service I had to call again because the heat was blowing out cold air again 2 days later. But the second tech was able to help me resolve over the phone."

"Knowledgeable and Courteous"

"Will is experienced and knowledgeable. He is a good replacement for our longtime technician, Carl."

"Did not have a UV light to replace the one that was out. Invoice did not tell what was actually done, just that he was here."

"Officially you now offer pay but month on a new A/C unit."

"Efficient, went straight to work, friendly."

"Donelson always does a good job."

"Johnny went over and above what we expected."

"Even helped me sit the correct time on our thermostat"

"Totally socially distanced"

"Always thorough. Always pleasant to talk to. Always professional."

"Good Tech, friendly attitude, respectful."

"failure to do the job. two visits, two payments totaling $329. a damaged garbage disposal. at age 73, i wind up doing the job myself. was hoping to find a dependable company todo housing upkeep like you have done with HVAC for many years. Will continue to use HVAC but not plumbing."

"The technician was very knowledgeable and had excellent customer service."

"Service was fine & efficient, was not satisfied with the quote given."

"Promptness and apparent frankness about his observations and work."

"The technician checked out the duck work in the crawl space to make sure there was no water damage from the recent heavy rain. He found no water had gotten into the system which we were worried about."

"technician, was professional, on time for appointment."

"Jeff is the BEST!!"

"Johnny Rogers was highly professional, clear, and friendly. He provided detailed information, excellent service, and called when he was on his way over."

"He was polite, highly competent and efficient."

"Arrived on time, was very personable and got quickly to work."

"The sales rep Aaron was fantastic and the service technician LE was amazing."

"Very personable and conscientious!"

"I had issues and they resolved them quickly"

"Aaron really allowed me time to sort thru options to spend 10K or use some other recommendations without pressure."

"Thorough"

"Excellent technician, on time, very thorough."

"Professional, thorough, friendly, great service"

"Very thorough and patient"

"The first technician that you sent didn't do his job properly. He didn't change the filter and he didn't clean the air conditioner very well at all. He sat on his ass all day. The second technician that arrived did all right but he forgot to bring a new air filter with him."

"Tech.and region rep. he called to my home were unsatisfactory. They tried set me up with $19000 plan($160 mo. For 120 months. Said problem with hvac, leaking. I cleaned evaporator myself next day. When water rolled onto it,no air bubbles. That would mean leaking. I have pampered my hvac & yearly had serviced. Nothing wrong with it! I am changing to another company techs. to service my unit."

"Provided very useful information and answered all my questions."

"Early to arrive, completed the service and explained everything done and what would need to be done on our fall check-up"

"Very professional service."

"Aaron was efficient, informative, knowledgeable and neat."

"Knowing what I needed to achieve my goals, polite, efficient, accurate"

"I wanted to see the dirt from the duct cleaning but was not shown the results. I asked 3 times."

"Friendly, knowledgeable, good work ethics"

"Jeff is professional, knowledgeable, reliable and does a thorough job. He is the reason we have been long-time customers."

"The service men arrived on time and did an excellent job. They were professionals and stayed on the job until it was finished."

"Thorough, efficient, and polite."

"Courteous service -"

"Was surprised that technician did not check the units inside the house. Only cleaned the compressors. In past, inspections included filters and actually turned a/c on."

"Technician was very professional, on time, and did the work expediently."

"The technician was extra kind and offered to open my crawlspace vents."

"The guys did a good job and explained everything they did"

"Very professional and did a good job in a timely manner."

"Brennan was on-time, courteous, fast, and knowledgeable. He explained everything in simple terms and offered us some great options with no pressure. Totally professional."

"she was Polite, on time, covid protected, and knowledgable"

"Did not appreciate you sending out a salesman with a tech and demanding that he take pictures of my water heater will distracting me from the tech. Since you were bought out from Service Tech your main concern is to sell something. After being badgered I finally let him take a picture of my water heater. This was none of his business !! I WILL NEVER HIRE YOU TO DO ANY OF MY PLUMBING !"

"Fast & efficient"

"They were quick, efficient and courteous."

"Easily made the appt online. Brendan showed up on time with his mask on. Took a look and knew exactly what needed to be done. Got it done quickly and the AC is working great. Explained why I had the problem in the first place."

"Punctual, friendly, took time with my unit."

"Johnny was very helpful and kept in touch with me about the delay in receiving parts."

"Employee is very thoughtful and manable."

"Every thing was fine except the tech left without telling my receipt would be emailed to me. This has never happened before. I thought he left without giving me a receipt."

"They did a greatjob."

"On time and explained what he was doing and why"

"We have dealt with Donaldson for many years and continue to be pleased with the service we are provided. Skilled, professional, and pleasant"

"technician was great. the policy about measuring the air filter and then having to go all the way back to the office to grab a replacement seems VERY inefficient. my info should already be in the system and its been months since the filter has been replaced. obviously i would need a replacement filter. why cant technicians look up what filter i need and bring it with them? this couldve saved your gas and time on both ends."

"Job got done"

"Tech arrived 40 minutes after appointment window. No call to let me know he was going to be late. No apology or even acknowledgement that he was late. Said he was unable to address the noise my air handler is making. Wasn't going to checkout the status of my compressor until I insisted. Unimpressed."

"The service person that came to service our AC units did not keep his mask up around his mouth and nose. Also, no shoe covers and his time here was very short. This is the first time I have been disappointed in my service with Donelson and I have been a long standing costumer."

"Really nice guy & very efficient. System works great!!! :)"

"Nice, great service, skilled, professional!"

"Because of the technician that does the work"

"Your employees are knowledgeable and respectful."

"I sent an email with details"

"They do great work 92% OF THE TIME."

"Johnny did what he said and was very, very professional. He represented the company very well. We want to request him and his team all the time when we need you guys."

"Did not have the part needed to fix the issue left tools was extremely late for appointment. Called made clear directions to call a specific phone number yet dispatch called wrong number multiple times. Dispatch also continued to request i change my appointment time and called at inappropriate hours."

"He did not seem to know what he was doing. He did not communicate well. He took a piece off of my heater and I had no heat Saturday night and froze to death"

"Tyler was prompt, very attentive to keeping floors clean, by wearing covers on his shoes while inside."

"He's great"

"Tyler was one of the best service people in any field that I've encountered. He was courteous, thoughtful, patient, knowledgeable, personable, skillful, and very, very helpful!"

"Great service. Excellent tech."

"He is the best and always does a excellent job"

"Tyler was very professional and courteous. He also went above and beyond to reconnect my iPhone to the system : )"

"It took him 3 days to fix our heat each time would come he said it was the wrong part."

"Quentin & Ricky did a GREAT job helping us sort out a problem. Quentin was friendly and courteous and enjoyable to work with."

"Professional job attitude and quick quality work"

"Steven was very efficient and professional while here at out home."

"They were punctual, friendly and knowledgeable and did a great job cleaning up after all the work they did. They were awesome"

"Excellent tech"

"He was very detailed"

"On time and very professional."

"I have not heard the squeaking from the unit fan since the technician came."

"Mr. Ramer was polite, truthful, professional, and able to answer all of our questions knowledgeably! He worked steady, and when finished, made sure everything was working properly."

"We're always so grateful for our relationship with Donelson Air!"

"Problem cause not found."

"Very friendly technician and polite."

"The Tech had a great attitude, was very informative and very helpful!"

"Brad was very knowledgeable and helpful about the process of new AC/Heating unit"

"Team is always professional and courteous"

"I spent the night freezing because I did not know the system was turned off. The technician forgot to turn the system back on. I have yet to receive the receipt oh my payment!!!!!"

"t"

"2 hour window was missed. Original time was between 8-10 am but didnt show until 11am"

"Quick response time. Tyler was professional and explained the issue(s) and repair in great detail."

"The gentleman was super friendly nice work fast."

"Nick has been the best tech out to my home! Knowledgeable and friendly has been a hard combination with your company however with Nick, it's natural. He doesn't discount me for being a woman when speaking in regards to my system like other techs that were sent in the past. Customer service from your company used to leave a lot to be desired with me but not with Nick! If possible I would like Nick to be my tech always!! I wish you had more techs like him!!! You should too!"

"I am thankful for how they took care of my recent problems."

"Very good"

"Quentin was great and very helpful. I felt very comfortable with him and he was informative"

"Friendly service, observed COVID standards, let me know of the status of everything and he was very professional."

"The guys were pleasant and seemed to do a good job, but I am not qualified to judge the quality of work that was finished about an hour ago."

"Happy customer, just a little caught off guard with the $66 charge for the visit. We paid it, of course, but were under the impression that as an advantage customer, there were no fees involved for service visits."

"Prompt, courteous, knowledgeable"

"They over exceeded my expectations Very good showing and telling me everything they did and what they were going to do."

"Our technician Jeff provides excellent service on our HVAC units. He came on a Saturday which we really appreciated."

"Elvis is very kind and able to answer all my questions in regards to the services."

"I was told it was 99.00 and when tech left it was 177.00 there wasn't anything done to the unit. The tech said the unit was doing as it should with the fan starting and stopping."

"Here on time & found problem"

"Jeff Owens the nicest tech I have had, although all have been helpful, but he recognized the need I had, explained it to me, and was willing to take care of it in an efficient and helpful way, and without delay."

"Great response time considering the frigid weather conditions."

"I choose this rating because of the in climate weather conditions, some one was still able to come serve us. and for that we are so thankful!"

"Had part replaced pd $264 on the 12th today 2/16 started doing the same thing. Not happy"

"The repair to the unit did not hold. Temperatures in doors last two nights has gotten down to low 60's. I have called and requested a return visit to try to fix the unit."

"He worked hard"

"Found the problem and a solution that is not going to cost me my first born."

"very efficient"

"This gentleman is courteous, efficient and hard working."

"Will is great"

"I did not receive a call from the technician saying he was on his way."

"Very helpful"

"Tech seemed to know what he was doing. Offered suggestions."

"Everything went smooth."

"Tim Bailey showed up on time as usual. He is a very friendly person and that's a plus. He did his job servicing our system and I was pleased."

"I was happy with the service and the sales consultant visit, but I don't understand why a sales consultant visits with the technician. It makes it seem that I'm paying for a sales cold call."

"So polite and sincere. Explanation of problem was clear. quoted price before repair. Work in a timely manner. It was a great job from your company."

"He check every thing and told us everything was find. He provided answer to our questions."

"Fixed problem at no cost to me by getting replacement for part installed last fall that failed."

"He did what he was supposed to do."

"Jeff is an excellent tech, came to my house arriving on time. Did the maintenance on both of my units. He let me know when the next pm was due . Jeff did a great job."

"Service was well done and anything needed to give attention to was explained."

"Nice staff member"

"She was professional and patient with my question plus putting on foot covers when entering my home"

"Technician was friendly, professional, knowledgeable and had serviced my furnace unit before."

"He found no issues, he was in and out very quick service"

"Showed up on time. Didn't take all day. Everything seems to be working, so far."

"On time, competent"

"He explained what he had done to check the heat pump. I decided to have new lights replaced in 6 months."

"Will was excellent, very Professional, friendly, and efficient."

"Always excellent!"

"Knowledgeable about his job, and kept me informed of the system as the inspection moved along..."

"Checked all areas that were pertinent to the heating and cooling system. Explained how the cooling and heating system works."

"Very efficient and my furnace is in good shape."

"Our technician was great! We had to reschedule our appointment because repairs on the the day we were supposed to have someone were more extensive than thought, but that was ok too. My only issue was that the technician came out to do the spring maintenance and did not have a replacement air filter that fit our unit, so we have to have another appointment on 2/8 to get that installed."

"Very professional"

"The technician was Super. We need more like Tyler and I would like him on every trip"

"Jon was super knowledgeable! Although we liked the sales consultant that came with him, we felt a little overwhelmed having another person trying to up sell at the same time we were trying to understand why the heat wasnt working and what we needed to do to correct the problem. Not good to send a residential sales consultant with a service person at the same time as a service call."

"Tenants stated, "unit appears to be working properly.""

"Sarah is a great tech"