Donelson Air Service Experts Reviews

"never had a problem when dealing with your company."

"Jared was great!"

"Very informative and helpful."

"Jeff Owensby is the best"

"Professional"

"Chris did everything possible to find the problem and offer solutions."

"The service techs were extremely knowledgeable and professional"

"mister Bailey did an amazing job"

"Great service from Jared"

"Today was a second assigned appointment. The first appointment I made was a no-show."

"Shawn was great"

"Very thorough and polite and professional"

"Kyle was both knowledgeable and friendly."

"Thorough service and for once we werent encouraged to spend more maney!"

"I have air now."

"Mainly because someone was available right away and your prices are reasonable to get us up and running; on a holiday weekend to boot."

"I dont blame the service or the sales person. It is your company policy to put them on commissions therefore they stick it to you on pricing. They drop the price for a new unit from 15k to 10k once I objected. This is being dishonest. You list business of my 7 rental units on maintenance program"

"Your technician showed up and lied to a family friend with a disability that is staying at my house. When she went to check where the hvac unit was, he told her he was going to the truck for his tools and then simply left the job. I specifically told the person yesterday I was not going to be home but that I would arrange payment over the phone. I spoke with the tech over the ring camera when He arrived, told him someone would open the door. It was clear for her that the technician was uncomfortable with her disability and thats why he left. This is unacceptable and ruthless and a complete act of discrimination against our friend. Now she has no cooling while she stays in my house!"

"Very professional - explained in detailed what they did and what they found!"

"Good service"

"The tech who came TODAY was AMAZING but the company customer service is HORRIBLE!! Will never, EVER work with you all again!!"

"Anthony was super fast and efficient. Professional and polite."

"Received no service - technician said he rang door bell and no response - my husband was home on our deck - dog did not bark - I dont believe he was even here."

"Chris wen out of his way to get the parts that we needed for our air conditioner, and when he finally had to order the part, he at least fixed the conditioner so we could stay cool until he can get the part we were pleased with the effort he put into making us comfortable until the part arrives."

"I had requested that the tech call me after he serviced my rental house. I never received a call..just an emailed invoice."

"Tech was friendly and thorough."

"Professional and thorough"

"Easy to schedule, provided courtesy call before showing up, he worked very efficiently and seemed to have expertise, was professional to work with."

"Due to company switch over to new computer system, it took 3 phone call contacts over a 3 week period, to finally get information that was requested on March 28."

"Very knowledgeable person , explained what and why he was doing as he worked on system. Sprayed down system filters, which has never been done before. Checked under the house filter also."

"Very knowledgeable and professional"

"Jacob was professional and kind during my tune up. He took the time to thoroughly explain reasons for the complaints I had regarding my unit. He made sure to leave the work areas tidy and that speaks volumes to his overall character."

"Very bad I called twice for leak issue still not fixed Iam trying to find another company"

"Good service staff"

"William did a great job getting out air conditioning fixed as soon as possible."

"Service was thorough and of high quality. However, appointment window was 10:00am to noon and technician did not arrive until after 1:00pm. No heads-up or other notice was provided."

"Punctual, polite, efficient, friendly, clean"

"White Anthony is awesome! There was a hiccup with the follow up, though. I called to see if the hose we needed for the sink had been ordered and when it would arrive. Customer service told me white Anthony would call me to update me. I never got a call. Instead, black Anthony came to the house and had no idea of the ordered hose. I called Donelson Air the next day to get things straightened out and it was. White Anthony reached out and got my sink hose fixed."

"Very respectful, on time,easy to talk to."

"Your price is Reddick less"

"Anthony was focused and completed the job in a timely manner,even with a trip to Home Depot in Hendersonville."

"We have 3 different heating/cooling systems & 4 sizes of filters. Mr. Ownsby is familiar with each system and does a superior job servicing them. Units are in the attic and in the basement. Kinda complicated. Technicians before him were all good but he is excellent plus."

"Ultimately the service technician could not fully diagnose the issue without very costly repairs to get it to the point for a thorough diagnosis."

"The technician Jeff always services my HVAC well"

"Have used Donelson Air for years. Austin was great!"

"Very good service"

"When we had an issue last week, you were right on it. We appreciate that."

"They where quick and gave me tips on how keep system clean"

"SERVICED TWO UNITS QUICKLY, CHANGED THE FILTERS AND EXPLAINED EVERYTHING WAS GOOD."

"Jeff is awesome! Been using him for over 19 years."

"The service was great."

"once again no real repair just a monkey job"

"Tech was very thorough and knowledgeable."

"Service Tech Chuck Raymer is expert at diagnosing and repairing HVAC system issues."

"I was quoted and charged $16k for an HVAC unit that should have cost $8.6k. That night, I realized my mistake and cancelled the purchase. I feel like a fool and wonder by someone charged me that high an amount."

"Outstanding service, professional, courteous, and honest. Very refreshing to get that type of service today."

"I got outfitted with a complete new system from start to finish real quick and was up and running before I knew it!!"

"Service tech never showed up"

"After advising the Technician of issues with my unit,he explained what repairs where needed and finished repairs in a timely manner"

"quality of work."

"Problem resolved"

"this is my twice a year service and my filter wasn't even changed. i continue to be disappointed with donelson and wish i never signed a contract."

"my only complaint is timeliness. On both visits the tech came more than an hour later than the two hour window for my appointment. You need to work on your scheduling"

"the tech. was friendly and answered any ? I had. was knowlegable and complete"

"Replacement of 15-year-old HVAC system completed in one day. System running beautifully."

"Tech was On time and very nice and helpful."

"On time. Friendly and efficient."

"Still waiting on call about warranty"

"Tech was courteous and professional."

"Professionalism of tech."

"Professional courteous technician who delivered superior customer service"

"Professional and courteous technicians."

"Arrived early; answered all questions"

"Ted was great - friendly and taught me a bunch of stuff too!"

"When the tech finished my unit looked brand new inside and out. Best tech ever!"

"Prompt, courteous service"

"Ethan, the hvac technician, who came for tuneup is an honest guy!"

"Very professional and did the necessary work quickly"

"The technicians were very courteous and professional."

"Jeff always does a great job."

"Responsive, knowledgeable, and very friendly!"

"Responsive, knowledgeable, and very friendly!"

"Punctual, quick & efficient"

"The technician was prompt, courteous and checked everything."

"The techs were very knowledgeable & answered all of our questions"

"TECHNICIAN WAS VERY THOROUGH"

"He was on time and courteous."

"Always helpful and courteous!"

"Nice tech"

"Installation of new HVAC system efficiently done with clear explanations and within expected timeframe"

"Curteous and professional"

"The technician was very polite and professional."

"On time - did a great job"

"Quick, efficient and friendly"

"the service was fine however the technician said I needed a part for one of my units and he would send me a quote. still waiting"

"The tech was very friendly and professional."

"Technician was friendly, efficient."

"Jeff is the best. He is kind, very professional great to work with."

"I did this survey already."

"The plumber who came out on Monday was great. He was quick and efficient. The following review is not about him. But, the person who came out on Saturday (Shawn) not only did nothing to help our busted pipe, but he also advised me that it was fine to leave the water on in the house. He said he didn't have the tools to do the job so he just left our home with water spewing into our crawl space. This has resulted in thousands of dollars of damage to our home. We were displaced for a week while a remediation company came out and dried out our home. It has been awful."

"Came on schedule and inspected my equipment in a professional manner. Advised me as to the problems uncovered and the proposed solutions."

"Tech was on time, friendlym and seemed to check everything to ensure operation of our AC for the upcoming season"

"We were informed that our technician was here changing things out. In the clinic he was very polite and quick."

"Was able to get an appointment the same day. Will Reyes was the Service Technician and he was extremely helpful, professional, and responsible."

"Chris was awesome. He explained everything clearly. He provided excellent customer service."

"Mr. Cason was very professional, knows what he is doing and rendered excellent service for making sure the HVAC unit is functioning as it is supposed to"

"Fast complete service, Ted is the best, very kind and knowledgeable."

"Chuck is always very pleasant and helpful. He always changes the filter that I must use a ladder to change myself. I am 80 and he says I should not do that myself. Heis always most kind to my grand dogs when he is here. I trust him to take care of my units!"

"On time, did job effiently."

"I have never had a bad experience with your company and your technician Jeff Owensby if stellar."

"1- didn't recive my invoice that show my the parts price and the repairing cost . 2- i didn't know any thing about my appointment till 30 minuts before the arrival of technician."

"Jeff does a really great job."

"Jeff does a really great job."

"The service technician (Drew) performed a comprehensive assessment of the HVAC function, explained his findings in detail, and recommended option for addressing the problems identified. I am considering Donelson Air's Service Experts Advantage Program to replace my current HVAC system. I will make a decision soon."

"great!!"

"Ty was running late and called us to let us know and when he would be there."

"Did a nice job and was very friendly"

"Easy to book and get answers to questions but mostly it is because your technition is wonderful!!"

"Technician was polite"

"Nick and Davy did an excellent job servicing our AC unit. Very pleased."

"Auston understood my problem and provide the repair needed. He is an outstanding worker."

"Tech was very friendly and communicated the steps he was taking to ensure our system was working to the best of its ability."

"Nick Logoteta did very good job. I would like to request him on our services."

"I think the service was fine I had an appointment with a window of 8 to ten am. I called at 10:30 and was told he was on his way. He arrived at 11:30. I fault your dispatcher, not the technician. the technician said I needed a part for one of my units and that you would send a quote. I have not heard from you."

"Technician was professional and took time to answer all of my question."

"Prompt! Kind! Explaining things well"

"Friendly,knowledgeable, prompt,"

"time scheduled was 4-6 and the technician arrived at 5:55."

"Ted was great."

"Got it fixed"

"Timely, friendly and thorough."

"I have been doubled billed and you have not refunded my account as of today."

"Very frustrating that we were having no problems until the weeks following our routine maintenance visit. Now DAC is recommending a new unit"

"Great service as usual. We appreciate Landon's work. I think I submitted a survey on Landon Dennis last week."

"Everything was completed"

"Tech was very professional and knowledgeable."

"Quick response, online scheduling, follow up phone calls"

"Service was good"

"She took care of business, fixed our thermostat and our dog loved her. Very nice and professional."

"Technician was great!"

"Very quick initial appointment, and very thorough visit by the tech."

"pleasant friendly polite completed work in timely manner"

"The technician was very nice and neat."

"Everything was taken care of so quickly"

"He was on time and fast in and out"

"Service was satisfactory, professionalism good, but arrived nearly 2 hours after appointment window with no prior notification or acknowledgment. I was minutes from walking out the door upon their arrival. Scheduling may need improvement and definitely better consideration of customers time."

"Always good service"

"very pleasant an professional"

"Technician very thorough, polite, timely"

"The technician has been the same guy since day one. He has always more than could be expected. I have always made sure Jeff will be the guy that comes to my house"

"professional friendly For questions on time and value, They were a little late but they also took time to explai n what they did comcerning my heating unit. I needed a part. He returned the next morning around 8:00am with the part and installed it quickly. I have dealt with you a long time and trust your company to be fair with me. It is unusual that they are not on time. That was not a problem."

"The technician was professional and courteous."

"Efficient, and seemed knowledgeable"

"Havent received my replacement filter"

"Reliable and consistent service."

"The tech was really great and stayed on top of my service until he had the part that was needed and it was installed. He was very thorough and personable."

"Never completely satisfied but these guys were a great team"

"The tech explained what was needed to be done"

"Thorough, efficient, polite, knowledgeable"

"Arrived on time and performed professionally."

"Quick and knowledgeable service."

"Knowldgable technician, on-time with excellent customer service attitude!"

"It was great. Garrett does a great job when he does the inspection on our unit and he's very informative about our unit. We have been very pleased with his service."

"Ethan was friendly and very customer service oriented and explained everything he did."

"Kennth, Technican was on time and completed the cleaning of the AC in a resonable time."

"Donelson Air and your technicians are reliable, punctual and congenial. We appreciate Landon Dennis and for years I appreciated Will Earles. I've been pleased through the years with your company and its service."

"on time, friendly, fast"

"The tech that came out and serviced our air system was quick and nice."

"Nick was here on time and very polite and explained everything to me. He was very kind."

"Nick was here on time and very polite and explained everything to me. He was very kind."

"Very thorough inspection!"

"The service technician arrived when they said they would and was knowledgeable about the work he was doing. He made sure I understood what he was doing and advised me on the best filter for my system. I was also pleased at how easy it was to change my appointment."

"great service and the tech was in and out fast"

"They are quick, helpful and professional"

"I am under contract however I confirmed appt date prior and scheduled 2 days prior and did not come service my hot water heater. Someone was at home."

"fixed the problem."

"We received an unprofessional quote and email. I was the main contact and when he was speaking to "us" he directed his conversation at my husband even when I asked the questions."

"He did a good job and worked quickly but he threw the cleaning agent into my yard and killed about a 4x4 foot area of grass."

"Not competitive, Lee and Hiller had significantly better prices for comparable product. This is not meant to be a reflection on the polite young man that gave us the quote."

"Answered my questions ,was not in a hurry. Hospitable"

"Amazing work; great technicians"

"Chris was fantastic. Polite and respectful and really listened to me/discussed the problem and potential solutions with me. He worked overtime to get the issue resolved and i'm so grateful."

"Very informative! Made sure I understood everything he was going to do. Very friendly! Arrived on time."

"Excellent technician, competent and experienced"

"Have used before and mostly good service"

"Very efficient"

"Jeff thoroughly examines my HVAC to ensure proper operation"

"Jeffrey always does a top rate job servicing the HVAC."

"Thorough, courteous, efficient and knowledgeable."

"Donelson Air has always had great customer service and knowledgeable technicians"

"Austin is so professional and respectful. He took his time to explain his service."

"I have always been pleased with the attitude and professional presentation of all of your representatives!"

"Ethan was very customer service friendly and carefully explained everything he did and answered a question I asked. I would love to have him return on future visits."

"Technician arrived on time made sure our unit was up and running well for the spring changeover. No complaints"

"Landon was awesome, friendly and swift. Came back with our filters stat. Love him."

"Very professional and pleasant. He even put my new filter in and worked within my instructions when we had problems with my water supply outside. Very respectful."

"Very little time was spent checking out the three units -- visit was much faster than normally done by other Donelson Air technicians. On the other hand, the units have been performing well with no problems. No paperwork or report was provided for this service visit."

"Excellent, thorough job"

"Jeff is the best! Been our technician for over 20 years"

"Very professional....very respectful of our home....very kind and nice...."

"The service tech who checked or havc unit confirmed that I did not have to spend a lot of money on work on the unit as the two gentleman did on the last inspection."

"Service"

"Friendly, knowledgeable technician (Ty) who took time to explain in detail what he was going to do, why he was taking these steps, what it would tell me about efficiency and longevity of my unit, and what he found out. Very thorough and helpful."

"I feel comfortable knowing that Donelson Air is available to service my system and appreciate the calls to set up the times each winter and summer."

"Seems like a sales pitch. Didnt actually clean or service anything"

"They are always late and under-staffed"

"Because every time a tech comes out theres something else found wrong on a system that is not very old."

"Crawlspace door was left open. Technician provided quotes on repairs that were 3x the average prices."

"Problem not fixed."

"Great company"

"Ask your tech. He came out and in 5 minutes decided I needed a new unit. Said my blower motor was out, I had a water issue, I needed a split unit to the tune of $13k. I told him we had been out of town for 2 months and had not changed the filter. He never even checked it. He turned the breakers off to my unit. Left a computer board unseated and left . I called another company for a 2nd opinion THANK GOD!!! This company checked my filter and had my unit running as soon he plugged everything back in that YOUR tech left undone."

"You are very good but and I would definitely recommend you to those I know can afford the service."

"Both techs were excellent !"

"Very satisfied with the service but the cost was rather high."

"Technician was timely. Changed my air filter in the hallway for both heater and HVAC. Went outside and performed maintenance on air conditioner unit. Made recommendation for a power strip."

"Honest. Competent. Friendly."

"Ty explained everyting and was speedy and courteous."

"He was so helpful"

"We have been customers for over 40 years. Happy with this company"

"All service experts were courteous and respectful of my property. They were also patient with their explanations."

"Very good service the second schedule. The first had problems."

"Technician was very informative."

"They kept working to resolve the issue."

"On time, efficient, very knowledgeable."

"Very disappointed again. Your phone rep called me a couple weeks ago and said time for my maintenance check, so we scheduled. When tech arrived, he said it was for my plumping since you are now doing that- and I didn't know, assumed it was HVAC and would not have taken two hours off work. So I let him in- he checked things, determine a couple things needing fixing- gave me an estimate and said he couldn't do it today and would call me that afternoon and give me quote for the faucet issue and that he could come the next day and someone would call and confirm. I never heard from him that day, or anyone the next day, or today. You guys make it hard to support you and use you when I have things I need fixed, just saying."

"The work was done quickly by a knowledgeable and efficient service repairman."

"Showed me everything I needed to do to make my air conditioner system better and last longer."

"Prompt, through, professional"

"On time, friendly, professional"

"They have provided good service for us for 40+ years"

"Very timely"

"On time, efficient, honest, and professional"

"very courteous and helpful"

"While this visit did not show your best work, Donelson has always done a good job for me at a fair price."

"I have a long history of excellent service from Donelson Air"

"I have always found DAC to be a first class service and this visit confirmed my feelings"

"Guy was pleasant and efficient."

"I consistently get superb technicians, and the annual service contract is priced very well."

"Technicians were knowledgeable and thorough"

"Professional and courteous"

"The promptness of the tech showing up was amazing."

"Been using you for 20 years and have received very reliable service over that time."

"The tech was very plesant and explained everything"