Donelson Air Service Experts Reviews

"On time , completed installation of new components in a timely manner, explained new control system, cleaned up work area. System working great."

"William the service technician was great. He explained what he was going to do and did so. A good tech, likeable and friendly."

"The maintenance crew was very thorough with inspection and cleaning central heat and air unit. Jerod did a professional job."

"Everything went very smoothly and the things that were found that needed attention got fixed and the parts are on order for installation tomorrow."

"Everyone seems to know what they are talking about and are very helpful."

"Many factors. Customer service, ease of setting up appointments in a timely manner, Technician arriving on time, professional manner and expertise of the service professional, and resolution of the problem in a cost-effective way."

"fair pricing, quick action, courteous and efficient service from sales to installers"

"Two trips and time for work completed at the residence."

"on time, quick in and out"

"Two technicians came. Not just one. Which made me feel more important."

"Not timely on the Wednesday appointment. Four hours later than it appointed. This is a Plumbing appointment."

"I had a few issues with repair and prolonged solutions with our heat not working. Once Will the supervisor showed, up he fixed it and was very reasonable for an overall solution. I trusted him and he did everything in his power to do what was fair in the situation."

"Great service"

"Technicians were on time and completed their work efficiently."

"I don't like to make recommendations."

"Seemed like a standard pop in. Oh it works, bye. Didnt stay long, didnt look at two outside compressors."

"They do a good job"

"Always prompt courteous service"

"$800 fix did not fix my problem after I was assured it would. Tech came 3x before supervisor did to actually fix the problem."

"Great service"

"The serviceman was well trained and knowledgeable on the subjects that he talk about."

"Extreme;y confident and conversed well after checkup."

"Excellent Company"

"Estimate only for air duct cleaning, on time professional. Price much higher than expected."

"Garrett was very knowledgeable and found the problem and corrected it."

"10am appointment actually happened at 4pm. And as a member having had you install a new hvac system ,I was told $99 for a simple drain clean and was actually charged $369. This after having similar issues on my last hvac check up which is still in my package service agreement."

"Great service."

"Technician was courteous and went right to the problem"

"The service is reliable and always done well."

"Quality parts, quality service."

"Never had a problem. Fair pricing."

"I've been with Donelson Air for 31 plus years."

"High quality Customer service"

"The technician and other staff showed concern about the cost of maintaining my 13-year-old Unit. Went the extra mile to offer me a substantial discount on a slightly used, more up-to-date unit. Installatiion was complete within 48 hours."

"Fast. Friendly. Reliable. Professional."

"Donelson has provided dependable service to us for our HVAC inspections and equipment replacement over the years. Most recently, following the cold weather, we experienced a ruptured water heater. Donelson responded quickly and was on site the following day to inspect, quote and replace the unit. Thanks to Eric, Van and team for their prompt service to get us back up and running when other plumbers in town were unavailable to help."

"Good service, seldom have problems."

"Always fair dependable and reliable"

"Prompt analysis and explanation of the problem"

"The service men were so professional and went right to work in fixing all my plumbing problems."

"We've used Donelson for over 40 years"

"product and service was exactly what I expected. Everything was done well."

"Received great service on heat and air system replacement"

"Christopher was great!! Took care of my HVAC system"

"Very professional, courteous, and thorough."

"very professional seemed to have checked everything necessary"

"Good job"

"Quality service, good price, excellent service members."

"Technician was very knowledgeable."

"Services, dependable, friendly, professional"

"I feel like I was scammed so bad.the technician has earbuds on and was talking in the phone all time.all what he did was check the Freon pressure and almost got his left hand frozen very bad .lost too much Freon to connect the pressure gage.I dont know what he should do in regular maintenance but all what I was asking for is check if something need to be done and tell my why one of the two units clicks very loudly when it turns off. less than 30 minutes he finished and told me you need new units .and he offered me two units for 32000 .I never deal bad with any body in my live but I was very close to tell him get out of my house.anyway this man stole 178 dollars from me and he didnt give me any thing.I cant forgive him.I work very hard to earn money .I am not like him."

"The customer service is always exceptional"

"I've had good experiences with Donelson Air so far. I was particularly impressed with Tim, who braved an ugly thunderstorm to come out and look at my unit. Unfortunately, he couldn't find the problem with it because it wasn't safe to linger outside for long. We'll be scheduling a later visit."

"Have not heard back"

"took 3 days to get a return call"

"When I called to make my appointment, I was told that I was a premiere member and I would not be charged the service fee and that I would receive 15% off any service. When the technician showed up, I was not available at the time so he charged my son the $99 trip fee and a $96 diagnostic fee. The unit was working when he arrived and the technician did not do anything so I am upset with him charging the both fees. I later called customer service and the service rep told me that my premiere membership expired."

"Excellent service and presentation...."

"Great staff, resolves issues the first time."

"Excellent technician"

"Timely attention to concern/problem"

"Service man did good work. We waited 5 days before someone was sent."

"Donelson service experts are very knowledgeable and come out to examine any problems we have had. Jerry is very professional and repaired our problem quickly."

"We constantly have tech's come out with no information about the services we have or what they are here to work on, and also they do not bring the correct parts when they show up"

"On the December 23 ,24 when temperatures were-0 my family and didn't have any heat"

"Very efficient"

"It took 5 days for them to come out first day was a no show"

"Easy appointment scheduling, friendly staff, competent technicians, on-time service calls (with a "heads up" call if the technician will be late)."

"The call center told us a plumber would arrive at 8 AM - after 9 I texted - that person said they would be there shortly - then I called after a couple of hours that person said within an hour - finally a local employee called and asked if I still needed a plumber! My head exploded! She said she saw no record of any conversations Id had with your other employees - the plumber finally got there mid afternoon and did a great job quickly - but your entire system needs to be overhauled. Nobody knows what is being told to the customers and the customers are waking up at the crack of dawn and waiting all day for someone who may or may not show."

"We have had great service and enjoy having the Advantage Plan."

"They care about their customers. Jeff Ownsby great we always request for him to come to our home. He has the most respect for us and our home."

"While the service was quick and correct, I thought that when the technician had to talk to my home warranty company on the phone, that he was unnecessarily rude. But I would still use Donelson Air!"

"The technician is very nice"

"They came same day and were able to resolve our issue the same day."

"Response times and professionalism"

"Friendly and good service"

"Very knowledgeable technician"

"Prompt friendly service. Thomas was great!"

"The representative was nice; however, the initial quote was double that if a competitor."

"Good service."

"Unit only 2 months old. Shouldn't have any issues at all!"

"Very helpful technician"

"excellent repairman"

"Parts ordering and scheduling took over a month. Unit was running but don't think follow up on parts was as timely as it should have been."

"HVAC did not show????"

"Your service technician was very professional an polite, he fixed the problem."

"The technician was great and are always"

"I have been a customer of Donelson Air for more that 40 years. They do a very good job."

"The Tech was very friendly and arrived on time. Got done pretty quickly. Happy you didn't send out the one who took so long to repair my unit when it went out in November."

"The service was quick, affordable, and professional."

"Jonathan did a great job. It was very cold day and our house had no power. He was patient and took time to do a good job."

"Rickey Hale arranges to have the service done at a time he can let the technician in if we are away & the technician is very thorough."

"Very good service"

"Fast and courteous service."

"Kind service tech"

"Techs like Chuck and your staff on the phone are always nice. #6 Promised timeframe, they did not show up at 12-2 due to people without heat that day (I totally understood)"

"Prompt arrival on schedule, and very neat with services."

"Very professional"

"Prompt service and kind people."

"Great service every time"

"Very responsive. Took time to explain what he did to find and fix the issue."

"on time for service and was available for call back"

"Didnt show up for scheduled appt and did not contact me to cancel."

"Good service"

"Always do a great job and stand behind the work being done"

"Service has been good every time."

"Punctual, respectful of property and my time. Helpful, explained all."

"Everything has been a great lifesaver for me. I didn't have the 10k in cash and didn't want to borrow money or put on my credit card. The finance you provided with extended warranty is just wondrf."

"Good service"

"You all are very easy to work with."

"Technician was awesome and the visit was non intrusive and fast."

"Reliable, friendly, and cost effective."

"Always professional,friendly, informative, and great price plan to take care of our system annually"

"Knowledgable staff."

"Jonathan was able to diagnose multiple issues with our hot water system and fix them."

"Very Thorough and helpful"

"Still without heat!"

"Professionalism, efficiency and quality service"

"So far, no issues with your service."

"Always reliable service"

"Always late; tech never has history info; very difficult to reach; installation not working as sold."

"Christopher was great"

"They lie."

"Quick service got the job done in a timely bases"

"Your tech came right out and looked at the situation."

"I haven't had experience with another hvac provider."

"Tim was excellant !"

"They were professional and courteous and knowledgeable."

"I have been a Donelson customer for several years and have always received excellent service."

"Very nice technicians, easy to schedule a service call, repairs were made immediately and clearly."

"Awesome"

"I have received good, reliable service over the years"

"Your service people are always friendly, stick to their work and helpful when they come."

"Easy to deal with."

"Excellent feedback everytime Tim Bailey"

"Brad and Chris were professional, knowledgeable, courteous, and respectful. We were very pleased with the service they provided."

"We've worked with you guys a few times, you always send top notch folks."

"Great service."

"Vam was awesome he worked really had"

"His name was Tim"

"Prompt service to check a concern and hopefully correct the problem."

"Very knowledgeable and thorough. Concerned with not tracking dirt by wearing booties."

"I have not had any problems with Donelson when it comes to the upkeep of my HVAC equipment. The technicians are always pleasant and answer all of my questions."

"Prompt and knowledgeable."

"This was the 3rd time I had to reschedule my normal maintenance. The reason I was given was that trucks are prioritized to larger jobs and maintenance contracts are deprioritized. I understand this but when a time is scheduled and the homeowner is required to be at the home, and then the tech cannot make it, its frustrating and wastes the homeowners time."

"Jeff is the best technician."

"Jeff is the best technician."

"excellent assistance"

"Great techs and they always go above and beyond"

"Chris delivered great service and understanding."

"Great service and explained what was done very well"

"Brennan was very informative and kind to work with- I also asked that I be put on first stop of the day (as I had to leave for work by 10) and Brennan called at 7:55 and was there by 8:10. Timely."

"Everything went quickly and smoothly"

"Chris Larson answered all question and concerns and is a pleasant, personable and effective representative for your company."

"The technicians were here when scheduled;they were polite and professional. They did their work quickly and quietly."

"Seemed to be thorough and efficient."

"We have always received prompt professional service from Donelson."

"I have already recommended Garrett Couture, Service Consultant along with Donelson to my neighbors"

"dishonest tech"

"Did a great job"

"Tech was on time and was very knowledgeable"

"I always recommend Donelson Air. Donelson Air has always taken care of our Heat and Air Would not want to use anyone else."

"Service technician was friendly, knowledgeable, and efficient!"

"Generally the techs do a good job and show up on schedule."

"Garrett was awesome. He explained everything and showed pictures. What a great employee to have."

"Professional"

"I provided the rating I did because of your employee, Jeff Owensby. Jeff is knowledgeable, thorough, honest to the core, dependable, personable, kind, respects others. He stays on a problem until it is solved. Not only does he care about the job he does, he cares about the person or people he is doing it for...his customers. That is a rare trait in our society. If I were starting a company, Jeff would be the first person that I would hire. Thank you for giving me the opportunity to talk about Jeff. There is no one like him."

"My flter should have been changed last year I feel."

"Jonathan was great"

"Good products and service"

"Very professional"

"I've used your service a few times & was always satisfied"

"Prompt, professional, pleasant."

"Courteous, respectful technicians"

"Excellent service"

"Good job."

"Very professional"

"The technicians are always very polite and very respectful. On question #8 the tech arrived past my timeline but I know this is a very busy time of year."

"The customer service has been great and most of your technicians are very knowledgeable."

"The service was fast and the technicians were knowledge and friendly"

"I needed a form completed for an insurance claim that Im having trouble trying to get it completed and trying to get my unit fixed has not been easy. Im not getting any call backs"

"Very professional"

"The technician was kind, knowledgeable and explained things in a way that was easily understood. Prompt service."

"Professional"

"Only if asking for Jeff Ownby."

"Reliable knowledgeable service"

"Everyone was professional, courteous, knowledgeable, and friendly."

"Usually good and quick service"

"The work was done great and he was very friendly."

"The technician was very helpful, explained everything, and was professional."

"Excellent products and customer service"

"I have used Donelson Air for over 25 years and have always had good service."

"You do what you said your going to do ??!"

"great service, great people, good price"

"History with company"

"Wonderful got my heat up and running."

"Aston worked our problem and escalated it appropriately He kept us updated on the progress to reach a satisfactory conclusion. We would definitely like him to be assigned to us for maintenance and troubleshooting issues in the future"

"Thomas and Mike were the best installers!"

"Great customer service, honesty"

"Jeff Owensby is amazing"

"The technician, Tyler, was very courteous and knowledgable. He identified the issue with my heating unit and took the time to ensure the proper solution. He answered all my questions and left me confident in his work. I want Tyler every time I call! Thank you."

"Technicians did a great job. They were very informative and answered all my questions."

"Great service advisor. Great explanation of what was needed"

"Great technician with excellent tech support"

"Always top notch service. Each representative and service technician has been kind, knowledgeable, helpful and respectful."

"He found out that my previous HVAC company (Maynard) had not changed the main filter inside the HVAC machine since it was installed."

"Good, considerate service at a fair price."

"Jonathan did a great job"

"Jonathan was very good at explaining what was happening and what the different scenarios could be."

"We have used Donelson for over 30 years"

"have used Donelson Air for 30 plus years excellent techs and service"

"Great customer service."

"Good tech"

"Kenneth was very professional and provided excellent service"

"I have always received great service and the technicians are helpful and friendly. The technician who was here this week explained everything he did in an understandable way."

"Mr. Jonathan, the tech was timely, helpful and friendly. He helped me save some money offering alternative solutions."

"Have used this company for many years - not a single complaint so far. First time experience with the technician named Auston and he was excellent. Very attentive to my needs and respectful of my age requirements, plus his knowledge of my individual HVAC unit."

"I have been a customer of Donelson Air for many years and they have always provided excellent service."

"Landon and Austin did a great work"

"Very timely and professional and friendly service and thorough it seems."

"excellent service and professionalism."

"The price is a litte high"

"Despite having to reschedule for that particular appt, the experience with the tech that serviced us was super positive"

"Excellent Service !"

"Landon was able to help explain exactly what was going on with our ac unit. He was also very communicative when it came to the delivery of our part and with a retail schedule I was very grateful for that! Thank you!!"

"Austin was great! He was thorough and provided me with information on the maintenance he did on my unit. Very respectful, knowledgeable and he was very much appreciated."

"Technicians are always prompt and willing to answer any questions"

"Always done me very good service"

"Thorough service"

"I consistently get superb technicians, and the price point it great"

"Eric and Brennan were punctual, professional, efficient and very capable. Would not hesitate to recommend Donelson to anyone."