jim M. old hickory, tennessee January 23, 2023 "On time , completed installation of new components in a timely manner, explained new control system, cleaned up work area. System working great."
ms williams W. nashville, tennessee January 22, 2023 "William the service technician was great. He explained what he was going to do and did so. A good tech, likeable and friendly."
mr regg R. nashville, tennessee January 22, 2023 "The maintenance crew was very thorough with inspection and cleaning central heat and air unit. Jerod did a professional job."
mr green G. brentwood, tennessee January 22, 2023 "Everything went very smoothly and the things that were found that needed attention got fixed and the parts are on order for installation tomorrow."
joseph C. nashville, tennessee January 21, 2023 "Everyone seems to know what they are talking about and are very helpful."
farhang P. nashville, tennessee January 21, 2023 "Many factors. Customer service, ease of setting up appointments in a timely manner, Technician arriving on time, professional manner and expertise of the service professional, and resolution of the problem in a cost-effective way."
patrick S. brentwood, tennessee January 20, 2023 "fair pricing, quick action, courteous and efficient service from sales to installers"
patrick M. nashville, tennessee January 19, 2023 "Two trips and time for work completed at the residence."
brian D. thompson's station, tennessee January 19, 2023 "Two technicians came. Not just one. Which made me feel more important."
ms mcclaine M. nashville, tennessee January 18, 2023 "Not timely on the Wednesday appointment. Four hours later than it appointed. This is a Plumbing appointment."
lucas W. franklin, tennessee January 17, 2023 "I had a few issues with repair and prolonged solutions with our heat not working. Once Will the supervisor showed, up he fixed it and was very reasonable for an overall solution. I trusted him and he did everything in his power to do what was fair in the situation."
nina B. old hickory, tennessee January 17, 2023 "Technicians were on time and completed their work efficiently."
mr lindsley L. nashville, tennessee January 16, 2023 "Seemed like a standard pop in. Oh it works, bye. Didnt stay long, didnt look at two outside compressors."
lucas W. franklin, tennessee January 15, 2023 "$800 fix did not fix my problem after I was assured it would. Tech came 3x before supervisor did to actually fix the problem."
joseph C. nashville, tennessee January 15, 2023 "The serviceman was well trained and knowledgeable on the subjects that he talk about."
mr wolfe W. brentwood, tennessee January 15, 2023 "Extreme;y confident and conversed well after checkup."
terry M. fairview, tennessee January 13, 2023 "Estimate only for air duct cleaning, on time professional. Price much higher than expected."
mr drummond D. franklin, tennessee January 13, 2023 "Garrett was very knowledgeable and found the problem and corrected it."
mike G. ashland city, tennessee January 12, 2023 "10am appointment actually happened at 4pm. And as a member having had you install a new hvac system ,I was told $99 for a simple drain clean and was actually charged $369. This after having similar issues on my last hvac check up which is still in my package service agreement."
robbie L. springfield, tennessee January 12, 2023 "Technician was courteous and went right to the problem"
mr henley H. nashville, tennessee January 11, 2023 "The technician and other staff showed concern about the cost of maintaining my 13-year-old Unit. Went the extra mile to offer me a substantial discount on a slightly used, more up-to-date unit. Installatiion was complete within 48 hours."
mr rost R. nashville, tennessee January 10, 2023 "Donelson has provided dependable service to us for our HVAC inspections and equipment replacement over the years. Most recently, following the cold weather, we experienced a ruptured water heater. Donelson responded quickly and was on site the following day to inspect, quote and replace the unit. Thanks to Eric, Van and team for their prompt service to get us back up and running when other plumbers in town were unavailable to help."
ruth G. brentwood, tennessee January 09, 2023 "The service men were so professional and went right to work in fixing all my plumbing problems."
priscilla P. brentwood, tennessee January 09, 2023 "product and service was exactly what I expected. Everything was done well."
jim M. old hickory, tennessee January 08, 2023 "Received great service on heat and air system replacement"
ms harris H. hendersonville, tennessee January 07, 2023 "very professional seemed to have checked everything necessary"
mr butterworth B. goodlettsville, tennessee January 06, 2023 "Quality service, good price, excellent service members."
botros M. clarksville, tennessee January 05, 2023 "I feel like I was scammed so bad.the technician has earbuds on and was talking in the phone all time.all what he did was check the Freon pressure and almost got his left hand frozen very bad .lost too much Freon to connect the pressure gage.I dont know what he should do in regular maintenance but all what I was asking for is check if something need to be done and tell my why one of the two units clicks very loudly when it turns off. less than 30 minutes he finished and told me you need new units .and he offered me two units for 32000 .I never deal bad with any body in my live but I was very close to tell him get out of my house.anyway this man stole 178 dollars from me and he didnt give me any thing.I cant forgive him.I work very hard to earn money .I am not like him."
sharon D. la vergne, tennessee January 05, 2023 "I've had good experiences with Donelson Air so far. I was particularly impressed with Tim, who braved an ugly thunderstorm to come out and look at my unit. Unfortunately, he couldn't find the problem with it because it wasn't safe to linger outside for long. We'll be scheduling a later visit."
loran L. nashville, tennessee January 04, 2023 "When I called to make my appointment, I was told that I was a premiere member and I would not be charged the service fee and that I would receive 15% off any service. When the technician showed up, I was not available at the time so he charged my son the $99 trip fee and a $96 diagnostic fee. The unit was working when he arrived and the technician did not do anything so I am upset with him charging the both fees. I later called customer service and the service rep told me that my premiere membership expired."
bettye C. nashville, tennessee January 02, 2023 "Service man did good work. We waited 5 days before someone was sent."
mrs seab S. murfreesboro, tennessee January 02, 2023 "Donelson service experts are very knowledgeable and come out to examine any problems we have had. Jerry is very professional and repaired our problem quickly."
mark A. spring hill, tennessee January 02, 2023 "We constantly have tech's come out with no information about the services we have or what they are here to work on, and also they do not bring the correct parts when they show up"
millie S. nashville, tennessee January 01, 2023 "On the December 23 ,24 when temperatures were-0 my family and didn't have any heat"
ms duke D. lavergne, tennessee December 31, 2022 "It took 5 days for them to come out first day was a no show"
carl S. nashville, tennessee December 31, 2022 "Easy appointment scheduling, friendly staff, competent technicians, on-time service calls (with a "heads up" call if the technician will be late)."
marty F. nashville, tennessee December 30, 2022 "The call center told us a plumber would arrive at 8 AM - after 9 I texted - that person said they would be there shortly - then I called after a couple of hours that person said within an hour - finally a local employee called and asked if I still needed a plumber! My head exploded! She said she saw no record of any conversations Id had with your other employees - the plumber finally got there mid afternoon and did a great job quickly - but your entire system needs to be overhauled. Nobody knows what is being told to the customers and the customers are waking up at the crack of dawn and waiting all day for someone who may or may not show."
vernon E. mount juliet, tennessee December 30, 2022 "We have had great service and enjoy having the Advantage Plan."
mr golden G. nashville, tennessee December 30, 2022 "They care about their customers. Jeff Ownsby great we always request for him to come to our home. He has the most respect for us and our home."
susan H. nashville, tennessee December 30, 2022 "While the service was quick and correct, I thought that when the technician had to talk to my home warranty company on the phone, that he was unnecessarily rude. But I would still use Donelson Air!"
mr jenkins J. antioch, tennessee December 29, 2022 "They came same day and were able to resolve our issue the same day."
holly H. mount juilet, tennessee December 29, 2022 "The representative was nice; however, the initial quote was double that if a competitor."
leonard Y. hendersonville, tennessee December 28, 2022 "Unit only 2 months old. Shouldn't have any issues at all!"
mr harrell H. brentwood, tennessee December 27, 2022 "Parts ordering and scheduling took over a month. Unit was running but don't think follow up on parts was as timely as it should have been."
mr copas sr S. hermitage, tennessee December 27, 2022 "Your service technician was very professional an polite, he fixed the problem."
brenda W. murfreesboro, tennessee December 26, 2022 "I have been a customer of Donelson Air for more that 40 years. They do a very good job."
sheila B. clarksville, tennessee December 26, 2022 "The Tech was very friendly and arrived on time. Got done pretty quickly. Happy you didn't send out the one who took so long to repair my unit when it went out in November."
bonny O. nashville, tennessee December 26, 2022 "The service was quick, affordable, and professional."
claudia S. brentwood, tennessee December 26, 2022 "Jonathan did a great job. It was very cold day and our house had no power. He was patient and took time to do a good job."
mr stead S. smithville, tennessee December 25, 2022 "Rickey Hale arranges to have the service done at a time he can let the technician in if we are away & the technician is very thorough."
ms garon G. old hickory, tennessee December 22, 2022 "Techs like Chuck and your staff on the phone are always nice. #6 Promised timeframe, they did not show up at 12-2 due to people without heat that day (I totally understood)"
howard S. hermitage, tennessee December 22, 2022 "Prompt arrival on schedule, and very neat with services."
christian int. I. antioch, tennessee December 21, 2022 "Very responsive. Took time to explain what he did to find and fix the issue."
jerry F. thompson station, tennessee December 20, 2022 "on time for service and was available for call back"
melissa B. antioch, tennessee December 20, 2022 "Didnt show up for scheduled appt and did not contact me to cancel."
bethany B. mount juliet, tennessee December 19, 2022 "Always do a great job and stand behind the work being done"
mr ross R. nashville, tennessee December 19, 2022 "Punctual, respectful of property and my time. Helpful, explained all."
mr harrell H. antioch, tennessee December 18, 2022 "Everything has been a great lifesaver for me. I didn't have the 10k in cash and didn't want to borrow money or put on my credit card. The finance you provided with extended warranty is just wondrf."
al H. hermitage, tennessee December 16, 2022 "Technician was awesome and the visit was non intrusive and fast."
william L. nashville, tennessee December 16, 2022 "Always professional,friendly, informative, and great price plan to take care of our system annually"
nancy W. brentwoood, tennessee December 16, 2022 "Jonathan was able to diagnose multiple issues with our hot water system and fix them."
sharon and greg M. murfreesboro, tennessee December 16, 2022 "Professionalism, efficiency and quality service"
john B. nashville, tennessee December 15, 2022 "Always late; tech never has history info; very difficult to reach; installation not working as sold."
ms harris H. hendersonville, tennessee December 14, 2022 "Quick service got the job done in a timely bases"
mr ascenzi A. la vergne, tennessee December 14, 2022 "Your tech came right out and looked at the situation."
brandon W. nashville, tennessee December 14, 2022 "I haven't had experience with another hvac provider."
nathan W. nashvill, tennessee December 13, 2022 "They were professional and courteous and knowledgeable."
helen S. nashville, tennessee December 12, 2022 "I have been a Donelson customer for several years and have always received excellent service."
melanie R. brentwood, tennessee December 12, 2022 "Very nice technicians, easy to schedule a service call, repairs were made immediately and clearly."
ms johnson J. nashville, tennessee December 11, 2022 "I have received good, reliable service over the years"
ms sanders S. nashville, tennessee December 11, 2022 "Your service people are always friendly, stick to their work and helpful when they come."
william B. brentwood, tennessee December 10, 2022 "Brad and Chris were professional, knowledgeable, courteous, and respectful. We were very pleased with the service they provided."
denise F. franklin, tennessee December 09, 2022 "We've worked with you guys a few times, you always send top notch folks."
martha P. joelton, tennessee December 08, 2022 "Prompt service to check a concern and hopefully correct the problem."
ms tibbs T. nashville, tennessee December 08, 2022 "Very knowledgeable and thorough. Concerned with not tracking dirt by wearing booties."
helen S. nashville, tennessee December 08, 2022 "I have not had any problems with Donelson when it comes to the upkeep of my HVAC equipment. The technicians are always pleasant and answer all of my questions."
tim E. franklin, tennessee December 08, 2022 "This was the 3rd time I had to reschedule my normal maintenance. The reason I was given was that trucks are prioritized to larger jobs and maintenance contracts are deprioritized. I understand this but when a time is scheduled and the homeowner is required to be at the home, and then the tech cannot make it, its frustrating and wastes the homeowners time."
west synagogue S. nashville, tennessee December 08, 2022 "Great techs and they always go above and beyond"
mrs wyatt W. brentwood, tennessee December 08, 2022 "Chris delivered great service and understanding."
mr waltko W. brentwood, tennessee December 07, 2022 "Great service and explained what was done very well"
tiffany D. nashville, tennessee December 07, 2022 "Brennan was very informative and kind to work with- I also asked that I be put on first stop of the day (as I had to leave for work by 10) and Brennan called at 7:55 and was there by 8:10. Timely."
roy T. hermitage, tennessee December 07, 2022 "Chris Larson answered all question and concerns and is a pleasant, personable and effective representative for your company."
sherry L. centerville, tennessee December 05, 2022 "The technicians were here when scheduled;they were polite and professional. They did their work quickly and quietly."
william M. franklin, tennessee December 05, 2022 "We have always received prompt professional service from Donelson."
thomas H. springhill, tennessee December 05, 2022 "I have already recommended Garrett Couture, Service Consultant along with Donelson to my neighbors"
ms pearson P. mt juliet, tennessee December 04, 2022 "I always recommend Donelson Air. Donelson Air has always taken care of our Heat and Air Would not want to use anyone else."
lewis S. antioch, tennessee December 04, 2022 "Service technician was friendly, knowledgeable, and efficient!"
mike P. nashville, tennessee December 03, 2022 "Generally the techs do a good job and show up on schedule."
thomas H. springhill, tennessee December 03, 2022 "Garrett was awesome. He explained everything and showed pictures. What a great employee to have."
ms simpson S. brentwood, tennessee December 03, 2022 "I provided the rating I did because of your employee, Jeff Owensby. Jeff is knowledgeable, thorough, honest to the core, dependable, personable, kind, respects others. He stays on a problem until it is solved. Not only does he care about the job he does, he cares about the person or people he is doing it for...his customers. That is a rare trait in our society. If I were starting a company, Jeff would be the first person that I would hire. Thank you for giving me the opportunity to talk about Jeff. There is no one like him."
mr harrell H. antioch, tennessee December 03, 2022 "My flter should have been changed last year I feel."
patricia M. joelton, tennessee December 01, 2022 "I've used your service a few times & was always satisfied"
deedee M. hermitage, tennessee November 30, 2022 "The technicians are always very polite and very respectful. On question #8 the tech arrived past my timeline but I know this is a very busy time of year."
carrie G. hermitage, tennessee November 30, 2022 "The customer service has been great and most of your technicians are very knowledgeable."
david S. goodlettsville, tennessee November 30, 2022 "The service was fast and the technicians were knowledge and friendly"
ms lomasney L. lebanon, tennessee November 30, 2022 "I needed a form completed for an insurance claim that Im having trouble trying to get it completed and trying to get my unit fixed has not been easy. Im not getting any call backs"
kenterra M. brentwood, tennessee November 29, 2022 "The technician was kind, knowledgeable and explained things in a way that was easily understood. Prompt service."
jeffrey B. old hickory, tennessee November 28, 2022 "Everyone was professional, courteous, knowledgeable, and friendly."
katie P. cross plains, tennessee November 26, 2022 "The technician was very helpful, explained everything, and was professional."
ms smith S. antioch, tennessee November 25, 2022 "I have used Donelson Air for over 25 years and have always had good service."
james W. goodlettsville, tennessee November 22, 2022 "Aston worked our problem and escalated it appropriately He kept us updated on the progress to reach a satisfactory conclusion. We would definitely like him to be assigned to us for maintenance and troubleshooting issues in the future"
russell C. nashville, tennessee November 22, 2022 "The technician, Tyler, was very courteous and knowledgable. He identified the issue with my heating unit and took the time to ensure the proper solution. He answered all my questions and left me confident in his work. I want Tyler every time I call! Thank you."
wayne N. spring hill, tennessee November 22, 2022 "Technicians did a great job. They were very informative and answered all my questions."
matthew P. clarksville, tennessee November 21, 2022 "Great service advisor. Great explanation of what was needed"
rhonda P. lyles, tennessee November 20, 2022 "Always top notch service. Each representative and service technician has been kind, knowledgeable, helpful and respectful."
joel O. nashville, tennessee November 18, 2022 "He found out that my previous HVAC company (Maynard) had not changed the main filter inside the HVAC machine since it was installed."
holly J. nashville, tennessee November 17, 2022 "Jonathan was very good at explaining what was happening and what the different scenarios could be."
mrs buchanan B. nashville, tennessee November 16, 2022 "have used Donelson Air for 30 plus years excellent techs and service"
mr spears S. nashville, tennessee November 16, 2022 "Kenneth was very professional and provided excellent service"
ms coffland C. nashville, tennessee November 16, 2022 "I have always received great service and the technicians are helpful and friendly. The technician who was here this week explained everything he did in an understandable way."
lashea B. murfreesboro, tennessee November 16, 2022 "Mr. Jonathan, the tech was timely, helpful and friendly. He helped me save some money offering alternative solutions."
ms anderson A. nashville, tennessee November 15, 2022 "Have used this company for many years - not a single complaint so far. First time experience with the technician named Auston and he was excellent. Very attentive to my needs and respectful of my age requirements, plus his knowledge of my individual HVAC unit."
dr ben B. nashville, tennessee November 15, 2022 "I have been a customer of Donelson Air for many years and they have always provided excellent service."
sheila H. hermitage, tennessee November 14, 2022 "Very timely and professional and friendly service and thorough it seems."
karsten H. fairview, tennessee November 14, 2022 "Despite having to reschedule for that particular appt, the experience with the tech that serviced us was super positive"
joshua C. clarksville, tennessee November 13, 2022 "Landon was able to help explain exactly what was going on with our ac unit. He was also very communicative when it came to the delivery of our part and with a retail schedule I was very grateful for that! Thank you!!"
cari W. nashville, tennessee November 13, 2022 "Austin was great! He was thorough and provided me with information on the maintenance he did on my unit. Very respectful, knowledgeable and he was very much appreciated."
janine L. nashville, tennessee November 13, 2022 "Technicians are always prompt and willing to answer any questions"
dan D. nashville, tennessee November 13, 2022 "I consistently get superb technicians, and the price point it great"
mr stinson S. nashville, tennessee November 12, 2022 "Eric and Brennan were punctual, professional, efficient and very capable. Would not hesitate to recommend Donelson to anyone."
mr duke D. madison, tennessee November 12, 2022 "William did good job servicing unit. He noticed bad fan motor. Ordered part and returning Monday, when part arrives, to install. Thanks! William!!"
mr duke D. madison, tennessee November 12, 2022 "William did a great job! Professional and knowledgeable."
mrs petway P. nashville, tennessee November 11, 2022 "I have used Donelson for many years and been very happy with them. Mr, Tim Bailey, is so kind and Your company should be commended to have people like him on your staff!!!"
mrs buchanan B. nashville, tennessee November 11, 2022 "i have used Donelson Air for over 30 years. Service is excellent"