Donelson Air Service Experts Reviews

"Good Tech."

"Super nice guy very friendly"

"on time finished work in a timely manner"

"Provided input for spring visit."

"Kind service tech"

"sharp tec."

"I liked the tech. He offered several possible ideas/solutions as to why I'm having some issues."

"Service guy was on time, efficient and friendly."

"I can always count on DAC to take good care of our HVAC needs"

"Jeff was very knowledgeable about everything very good guy only reason I didnt use hiller only because I wanted a different brand. Went with a Trane."

"It all worked"

"System does not heat and it has taken all day to try and get someone to fix it. It is a brand new unit. I dont understand, this is terrible customer service."

"I sent a list of 7 questions to be answered to Bradley Watson on the 16th and did not get any reply. I'm out of town for a trip for a few days and the people still at the house can not make any decisions so I will have to try and talk to someone next week. These are the questions. I have been pondering about the different programs we talked about the traditional vs advantage and have several questions that were really compounded by reading Donelson Air's Better Business reviews. The reviews have raised some concerns. The questions are as follows: 1) Is the advantage program a lease program as was stated in several of the complaints? If I decided to leave before the 10 years would there be a balance owed? I am 69 and have my house set up to go to my great-nephews after my death, what if I were to die before the 10 years would they be left to pay something? 2) I read some complaints that said the products and parts were not covered under the advantage plan. Is there ever an out-of-pocket cost associated with it? 3). If I went for the traditional plan you said it would be paid off in 5 years with a 5.3 interest and the payments would be around 160. What unit is that for and what is the base cost and size of that unit? 4). If I went the traditional route and ended up paying it off early would there be any penalties? 5). Can I get a written proposal of the cost, the unit provided and length of the contract, what is covered and not covered so I can let my attorney look it over and make sure there isn't anything " hidden" in the details. 6). If I went the traditional route what is the warranty on the unit ? 7), If I went the traditional route can I get the yearly ( 120.00) program for winter and spring cleaning? Right now I am leaning towards the traditional as 24,000.00 seems a lot to pay for a unit that could cost as little as 6 or 7 thousand dollars and I don't know if I would be here in 10 years to reap the benefit of a replacement unit."

"My heat had gone out over the weekend. Scheduled an appointment online and you got Carl out Monday morning and he fixed the problem. Friendly and informative service. Greatly appreciated!"

"The guys did a fantastic job by fixing the heat issue and explaining what was going on. It wasn't an easy fix for them, I really appreciate their hard work!"

"The service rep is amazing, very throughout, very kind, and very knowledgeable about what he does..."

"My tech was very thorough, efficient and informative."

"Technician very prompt and attentive."

"Done, courteous"

"Problem was resolved."

"Sarah is very thoughtful and thorough, and really knows our systems."

"I am very satisfied because they came out on a Sunday and corrected the problem immediately. Also, the service expert was very polite, neat, knowledgeable and took time to answer my questions."

"JEFFERY HAS SERVICED THIS UNIT SEVERAL TIMES. HE IS VERY RELIABLE AND DOES SUCH A GOOD JOB. I FEEL VERY CONFIDENT OF GOOD SERVICE WHEN HE ARRIVES."

"on time and efficiant"

"Mr. Jeff O. is such an expert, and displays a great deal of professionalism. He has been servicing my unit for many years."

"my tech has been here before and he does a wonderful job."

"The technion was knowledgable, showed me what my until was running at its peak. Courteous and on time as they have been this time and all the other times as well. You guys always have exceeded my expectations, Thank you and keep up the Great work you all provide"

"Brandon Fisher visited my home with regards to quoting an HVAC replacement, but I have not received any information since. Are you not interested in quoting the job?"

"good service"

"A technical issue and not easy to solve. But you stuck with it to resolution and we are most grateful. And Josh communicated regularly and professionally."

"He was quick and courteous. He could have discussed his findings with me (e.g. rust)"

"Great service--prompt arrival and efficienct good service. Answering questions, etc. I always appreciate Will Earles and the way he represents Donelson Air!"

"Excellent timing and service"

"Your guy was on time, friendly and competent. Your phone operator was hard to understand."

"Technician was professional and quick about his work"

"He came in, check the units, work very very professionally, told us what we need to know and was out of you!"

"Fast service"

"Because of the professionalism and knowledge of John Mattis"

"Quick and efficient check-up visit."

"Nice guy, Anthony. Did a check of my system and was very pleasant."

"On time, as always. Technician friendly and very efficient. Always a pleasure to see Tyler!"

"Quick, efficient, spent minimal time doing maintenance."

"The technician explained everything he was checking when I ask and was very professional about his work"

"Technician very professional and courteous."

"All reasons listed below given 10"

"The original day he was to come out it was raining extremely hard. He called we talked and decided to go for the next Monday as he had to check the unit outside. Very nice and polite."

"Following our service appointment, we were given two options: to repair or replace our HVAC unit. We were offered the Advantage Program to help defer the cost of replacing the unit. After enrolling in the Advantage Program, we had second thoughts almost immediately and ended up cancelling because of costs and some uncertainty about the need to replace our unit. Shortly after cancellation, a CSR contacted us with another option, the Plus Membership Plan, which was more affordable and suited our budget and lifestyle better. We are now enrolled in that. W are sorry that the Plus Membership Plan was not discussed at the time the Advantage Plan was offered."

"I received service the day I needed it. No long wait time"

"Garrett is knowledgable and helpful."

"Everything was quick and the technicians were knowledgeable"

"The guy who came to do the work was great!"

"Donelson is reliable trustworthy and knowledgeable. They installed a heating/air unit and water heater. They explained the equipment and made sure everything was working well before leaving. Always friendly. Thanks."

"We bought a brand new unit and as of yet it is still not cooling. Told us compressor locked up on unit and waiting on Carrier to something. Thats the only explaination we have gotten so far"

"The technician was prompt and polite. She did her work efficiently. She put on her mask and booties before entering my home and I much appreciated that she respected me and my home. I have no complaints"

"Timely, skilled technicians. Reliable company."

"Friendly. Knowledgeable. Thorough. Went the extra mile for us. Thank you."

"On time, polite, friendly, courteous and knowledgeable"

"professional and quick"

"All reasons listed below"

"Technician was very professional and answered any questions we had. Appreciated that the technician wore booties, respecting our home."

"They arrived on time and were wearing mask which I appreciated. They kept on task and informed me when there would be unusual noise or smells. They finished quickly and put back items moved almost in the exact same place."

"Courteous and on time with a call for expected arrival."

"Very friendly and professional"

"Not happy on making monthly payments verses, yearly payments."

"Your Technicians were efficient, very polite and did their job in a timely manner."

"The technician left the temperature setting at 82 and the system on cool still reached 78º until I brought it back to 74º. But it had put a hold on the temperature setting and it took me days to figure out how to get the hold off and reset the thermostat."

"The technician was pleasant and efficient."

"the tech found loosewire and repaired which is very much appreciated and expected. Attitude good."

"technician arrived early, was cordial and friendly, finished quickly, and was professional"

"Joshua Koby was very helpful explaining everything to us. We have been a Customer of Donaldson Air for 18 years and trust the company. We are waiting for a call from someone about the unit that was installed, as it is damaged and the installers said the part was on order and someone would call us to fix it when it came in."

"Nice, mannerly gentlemen arrived to install new unit, but left their expensive equipment in yard. Not sure new equipment working properly; sometimes hot in house, and basement floor wet and moldy under unit."

"Didn't wear a mask or shoes covering"

"You sent the wrong technician. I specifically requested the installer team to relocate an external exhaust and you sent a good service technician who was not equipped to do what I needed."

"Tech was super!"

"Very first company (we contacted many) that showed up to our home during our AC related issues. Thank you for the urgency!"

"Have been with Donelson for over 20 years. This was routine maintenance visit. The tech was here for less than 30 minutes. That has never been my experience before. I wondered if he actually "serviced" anything."

"He was very nice and he knew just what to do."

"It would have been a ten if appt. wasn't 90 minutes late."

"The service guy was on time and was very friendly and answered all my questions."

"Good service"

"Should never be completely satisfied. There could be something that will arise in the near future."

"It was just a check-up, but the technician was polite and wore a mask and let us know everything was OK>"

"I was satisfied with the professionalism and education; however, my AC unit froze back up a couple hours after."

"Showed up on time, appeared to do all that what was necessary in a reasonable time."

"My technician did an excellent job."

"the guys were very polite and kept me updated as they went along."

"Very professional courteous technician"

"thoughtful and excellent advice. discovered non-function in de-humidifier"

"Very nice and efficient."

"Prompt, professional response!"

"On time and very professional."

"The guys were great and efficient. Very nice."

"The tech was very polite, gave great advice on his work and my unit, made me feel comfortable with his knowledge and was very respectful."

"I had the appt. Never got a heads up call, and never got the units serviced. We have this rescheduled for Monday October 4"

"The diagnosis given to me was totally different from the second opinion."

"Tech on time and efficient"

"Friendly technician informative"

"Every thing was good"

"excellent tech"

"Appointment on time. Answered all my questions. Professional technician and sales representative."

"Service Tech was efficient, professional and easy to talk to."

"Early, Quick, Thorough"

"Promptness and knowledge of work to be accomplished."

"Jason was attentive and professional and friendly."

"The technician only said everything was okay. I see this as the only space for any comments, I asked the tech to change my air filter inside. It is in the floor . He did willingly. But he did not get the grid back even with the floor. It was sticking up where I could easily trip over it. Also he left dried mud off his boots on my kitchen floor. I can usually give the technicians high scores."

"Repaired my HVAC timely and efficiently."

"Did tune up the way it should be done"

"The technician was very helpful."

"good quick work."

"On time!"

"It only took your tech about 30 to 45 minutes to complete the maintenance. Most of the techs have taken considerably longer. Also, he did not cover his shoes upon entering the house."

"Technician was very friendly and efficient."

"Knowledgeable, friendly, thorough & did the job like he was doing it for his own house"

"I forgot to ask about senior discount."

"They did what they said they would do wothout anyone watching them."

"Chuck Ramer fix my problem with my air conditioner unit within 10 minutes on site. His knowledge and professionalsm is a big plus for Donaldson Air. Thank you very much."

"Problem fixed. Technician did not a wear mask, but I did. While were dealing with a pandemic, I think ALL technicians should automatically wear mask without being asked to by customer"

"Garrett found the problem quickly and was accurate. That is a great quality to have these days. He was polite and knowledgeable."

"Jeff always does a great job each time."

"Great customer service."

"Sarah was a very good technician and answered all my questions."

"We are comfortable now, thank you."

"Technician was friendly and efficient."

"Efficient and on time."

"Technician did not inspect the leaking condensation pipe under the house. The pics were taken of plumbing pipes. Although he did vac out the pipe and got a lot of sludge."

"Jeff is your best employee"

"No technician show up nor did we receive a call back after leaving a telephone message regarding the no show."

"Very professional and right on time. Pleasant ."

"Because I went under the house and inspected the work; the men followed up on what I asked for."

"The initial visit to diagnose my HVAC issue was scheduled and accomplished quickly, the appointment to replace my AC was scheduled quickly, the work was down within the amount of time quoted even though it was a complex project involving a crane and in-unit work, and the new unit seems to be working great. NO ISSUES whatsoever."

"Technician Jason was prompt and went out of his way to explain the problem and to fix it."

"The Service Expert was knowledgeable about my issues, and was able to have it repaired in an hour."

"Overall the consultation and technician support for a new RUDD split system installation as part of the Advantage program was very good however the desired/expected humidity level in our home has not been achieved over the past 2+ weeks of operation."

"Technician went over and above help."

"The service tech was very perfessional."

"Efficient"

"10"

"You quoted me 10-12 for service hrs and it took over 3hrs. Called 3 times to check eta which was a waste of time. Then you say you wont be charging me a trip fee since you are coming back out for the same issue in less than 2weeks but I get a bill saying I own 99??????"

"The situation has not been fixed. Tech have come 2 times at a cost of $66. plus our regular service meeting. I am going to call again tomorrow and set up yet another appt. to clear out what ever debris is causing the fan to become jammed, thus making it brutally hot upstairs snd freezing cold down, Tech are in and out in minutes, temporarily fix, but the problem resurfaces within days. Aldo: I would expect that the filter would be changed as part if the regular service. The service man comes but seems to do as little as possible to get by. I am a long time customer, always used Donelson to the tune of many thousands of dollars and have less snd less confidence in your service team."

"I called Donelson Air to look at/make repairs relating to a home Inspection that was made at our home. I physically showed the technician various things and also showed him photos from the home inspection. One of the issues was a split seam in the ducting in crawl space. I showed him exactly where it was and he said he would cover the seam with foil tape, yet he did nothing. Now, I cant trust that he truly did anything listed in the service notes. Not happy."

"No communication at all sales man never came back after selling a/c unit never had information about the a/c program or how much I will need to pay monthly. Sales man name Brandan."

"Great service"

"i schedules two property's to be serviced. When the technician arrived he only had one property on his schedule."

"Came quickly, fixed the problem, courteous and professional."

"Work was completed on schedule and with no damage to my home or debris left behind."

"Ted is a great technician and always provides great service!!"

"Tim always does an outstanding job."

"The technician explained everything he was doing and took care to do a good job."

"Would have been a 10, but, wasn't able to come perform the service on the original service date, so, I stayed at the house for 3 hours waiting while I could have been doing other things."

"Anthony was on time, well prepared, professional, and thorough."

"Technician was great."

"Very courteous and efficient"

"They were very informative and let me know everything that they were doing."

"Tech was professional & timely. He was always ahead of schedule and did his work quickly."

"Way overpriced. Capacitor is around $35. Call cost $350"

"Courteous and efficient!"

"Prompt response, friendly and great communication. Unfortunately the pricing was very very high and I was able to find another certified dealer to install the system."

"Still waiting on the list of things that need to be fixed and estimated amount!!!"

"Service was very good."

"A warning message appeared on our thermostat in our attic unit the morning after our visit. I was able to clear it. The unit has on occasion not run when the inside temperature is outside the preset three-degree range. Everything else about the visit was top-notch!"

"have no idea what was done. no record of what was done."

"Quick, efficient, hospitable."

"There work was good and they explained everything concerning the operation of the new unit. They cleaned up area where everything was installed."

"The technician was very knowledgeable and efficient."

"Good job."

"Would have been a '10' if the installer (who was not vaccinated) had been wearing a mask when he entered our home. He was otherwise polite and efficient."

"Sarah fixed someone elses error. Came in professional, troubleshooted the issue right away, and fixed. I want her next time too."

"Tim was terrific, service was prompt and the problem was solved with care."

"Technician was very friendly & professional."

"The technician was very professional"

"On 08/25/21, I emailed Brad and requested that Cody or Thomas revisit our house, because we need additional silicone around the edges of our package unit, and for him to email to me a credit card payment receipt for my records. To date, I have received neither any revisit nor a receipt."

"Technician did his job"

"Tech was knowledgeable and efficient and explained what could have caused the thermostat reading that occurred."

"On time professional attitude, excellent service."

"The Tech explained step by step what he was doing and why. He arrived on time."

"Drew was prompt, professional, pleasant, competent and solved my problem."

"The part needed and the labor to install was completed in less than 24 hours."

"you are always dependable"

"The tech was outstanding. Very nice guy who knew his stuff."

"Very courteous, professional and thorough technician. Easy to schedule service appointment."

"He found the problem right away and quickly repaired it."

"Fast and friendly service"

"She was very thorough and figured out a problem I'd been having."

"Jeff came very promptly and was able to repair very quickly. Hes the best!"

"He was very knowledgeable in what he was doing"

"We've had Jeff for more than 30 years. He is pleasant and honest. He does a thorough job."

"Friendly, knowledgeable service, and wuick too."

"Felt pressured to buy a new unit"

"The new HVAC does not work. Despite many assurances that "cool air" was coming, it did not. We were without air on Saturday and Sunday, despite assurances!"

"Great experience with both techs. Especially the after hours tech."

"He was personable, knowledgeable and knew what he was doing. I appreciated his hard work and willingness to help."

"Quickly replaced broken fan blade."

"The technician was polite and showed up when they said they would show up. That's not the problem. The problem is after looking at my unit I was told I needed it replaced. I called another independent technician who offered me a possible solution to my problem after talking to me for about 60 seconds and asking me 2 questions. (Drain lines clogged with mulch from landscapers). After flushing the lines - no problem. Guess I didn't need Chasen Waugh trying to sell me the Advantage program. Wow - what a shame - wish I could have paid almost $15,000 to Donelson Air over the next ten years for a $7,000 unit. Guess I'll just have to settle for spending $0 using my shop vac, spending 20 minutes, and cleaning out my drain lines. Would have been nice if the polite and timely technician would have suggested I try that first while he was looking at the unit in person, since the other guy was able to suggest it over the phone without even looking at it."

"Drew came on time and assessed situation. He came back next day with gravel which is, hopefully, a good solution to our mud pit problem due to condensation from HVAC."

"Sarah was awesome"

"I scheduled the appointment to change my air filters in the hvac unit. Tech showed up with only one filter (unit takes two), tracked dirt through my house (no shoe covers), and said hed come back the next day with the other filter. Havent heard from him since."

"Excellent service. On time. Completed job promptly"

"The technician was very polite and knew exactly what the problem was and fixed it in a very timely manner"

"Jason came early in the appointment window, spotted the problem quickly and corrected it professionally. He also called in to see if he could preform my semiannual maintenance while he was here. He did that service which saved me some trouble because I have been unable to contact your company to schedule that service."

"I was charged around $1,000 this past Sunday. The moment the guys left, my AC was not working. The next day, I had someone else come out and look at my unit and say that everything you guys did was completely unnecessary. Then to top it off, You guys were trying to sell me a new unit for $14,000. I feel like I was completely taken advantage of. Will Never call or recommend you guys again."

"Very professional and explained everyrhing they did."

"Good service"

"While the service was good, the price was ridiculous. When I called to question it, the office manager acted as though it wouldn't matter if I ever came back or not."

"technician was attentive and fixed the problem"

"Pro job done."

"I need to receive a receipt for the service"

"...because the technicians came, in a timely manner, did their work, told me all is well and that's what I needed!"

"The work was completed in a timely manner. Also the response time was very good."

"Very professional"

"The technicion did not tell me that the results were costing me 30,000 in 10 years....I have contacted two officials and they have not contacted me---seem like Donaldson Air is just interested in the money regardless how it does the customer...I have been with Don Air several years and This is the first time I have been very unhappy.."

"Very pleasant associate served us well and the cleaning he did on our HVAC was impeccable!"

"Jeff is the best. He is very professional and just a wonderful person."

"Our Technician arrived within an hour of calling! Then proceeded to clean and take care of our maintenance needed! He even cleaned the outside of the units until they shined!"

"They explained everything that they were doing and everything was right to the point with quick and courteous answers"

"they were hear within an hour after my call was made. He found the problem and repaired. it. He also found a leak in the gas line, since he did not have the part to replace it he turned the gas off and and repaired it the next day."

"technician was efficient, friendly, and helpful"

"thorough, explained what he was doing and what he did well"

"Quick and efficient with a friendly technician"

"Appointment was for Saturday. No show. No call. Showed up on Monday while I was at work. Overall disappointed with both of my interactions with Donelson Air. Would not recommend to others."

"Jeff is ALWAYS professional, courteous, and does a GREAT job!"

"Josh was available and well informed. The installers (Drew and Cody) were hard-working and efficient and maintained a positive attitude despite the terrible heat and humidity. John, the service tech who fixed the link up to the thermostat was quick to identify and fix the problem and very kind with training."

"I called and got an appt right away. The dispatcher called back to let me know they were on the way. When they arrived, they were very nice and professional. They explained to me what happened and how to prevent it for the future."

"Our prior tech has been great. This time we were charged $177 to reset our system. Two days later while we were on vacation, the system had the same problem. We came home to an 80 degree home. DAC installed my original system 20 years ago and my current system 5 years ago. This was the 2nd trip out to resolve cooling issues. This was almost double the cost and the tech arrived outside of the promised window. Very disappointed."

"He was extremely helpful, kind, and didnt pressure us."

"He was friendly, on time, and helpful!"

"Very satisfied with my last service with company however, it will be my LAST SERVICE."

"Your company has helped us before and the service package is a good value."

"Garrett was very professional and quickly identified the issue with the air conditioner that needed to be fixed."

"Confidence in Technition and products"

"he was very professional and answered all my questions. Even my pets were happy."

"Aaron is outstanding"

"The technician was friendly and did a great job!"

"He was polite, pleasant & efficient. However, I'm used to the tech getting my ladder & returning it to my garage when they change the filter. I'm 66 years old & had difficulty w/the ladder. The tech is a young man who needs lessons on chivalry, imho."

"Because he did not service my units with honesty"

"The technician was fraudulent in his recommendations. Do not feel like he fixed our issue."

"Did not do the diagnosis and examination of system to discover that my defective elements actually had a 10 year Warranty from 2020 so it would make a lot more sense and save me tons of money to do the repairs and only have to wait a week (not a month) to get the parts."

"The service call was fast and efficient."

"Tim is a terrific technician- competent, respectful and thorough. This is the second time he has serviced our units and he is now one of the reasons why we will continue to use Donelson. Also, he was vaccinated against the Covid virus early on, a sign that he cares about Donelson's customers."

"From when Chasen came out to the house to assess our situation to Jason and Thomas working so hard all day on the heat , we were very satisfied. I appreciated each of their honesty , professionalism, friendliness and work ethic. Chase. Spent more time than needed explaining our issues and talking through options. I never gave me the high pressured sales pitch. He even took the time to explain our air features in our house that I totally appreciate. Jason and Thomas are super hard workers. They worked all day straight without a break in the hot article during a day with a heat advisory. They were kind and polite. They cleaned up after themselves too! I hope you value those two workers as top quality employees ! I was very impressed and extremely thankful. I also had the same experience when they were out to replace our tankless water heater in the spring. They are wonderful to work with! Thank you"

"Technician was here when he stated. The unit looks good, sounds great and is functioning properly."

"Service personnel were polite and efficent."

"On time , quickly completed the job"

"Quick online response. Pricing was incredibly awful."

"Caring"

"Pushed an overly expensive option. Not a nice guy."

"Everything was done in a timely manner."

"Service person was very courteous. Very efficient and knowledge."

"On time, professional & efficient."

"We were satisfied with the service."

"Technician explained unit issues before providing the service."

"We are satisfied they fixed the problem on day 2, but we never got an itemized receipt for the call the night before when we paid $400. A capacitor isn't very extensive, and while I realize the service fee is $99, that's a lot of labor charge."

"HVAC technician arrived very promptly, checked out the units thoroughly, explained the status of the equipment and made a sales suggestion that didn't feel at all forceful. He was polite, efficient, clear and quick!"

"Jeff always provides polite, professional , excellent service."

"Very nice and professional"

"p technitionnt and knowledgeableleasa"

"Tyler was very helpful, very efficient, very polite and just a delightful young man."

"The gentlemen who came out were friendly, trustworthy, honest, and kind."

"Tyler knew what was wrong and he fixed it in good time."

"She seemed thorough."

"Very satisfied with the service I got. Tech Will"

"Jason was excellent and I was very please with him. Jason answered all my question and he fix the problem. Thanks!"

"Prompt, courteous, efficient"

"Because he came out and finished what had not been completed."

"A lot work have been done since the installation of a new unit by several different technicians, yet there is still problems. This is just an ongoing problem and I don't like it"

"Very satisfied with technician, explained issue and was responsive."

"Everyone that I worked with at Donelson Air was very professional, helpful and did an amazing job."

"They quickly got my tune up done"

"Everyone showed up ahead of schedule, was very polite, personable, and knowledgeable. They were able to explain everything that was an issue and how they planned to fix it in an easy to understand way as well."

"Jerry was VERY well informed. Checked over the entire unit and identified the issue. The 2 speed fan motor had to be ordered. He found the motor late Friday, went to get it and returned to install it same day. Unbelievable!! Very happy."

"Problem not fixed"

"Karl kept me in the loop the whole time."

"It would have been nice to have gotten the wi-fi thermostat but installer said I didn'dt have enough wires for the one he brought. Since I'm still using my old one, will cost of wi-fi thermostat be removed from my final charges?"

"Our AC started freezing up on a Sunday and they were able to come out that same day!!!"

"E-mailed monday night at 8 p.m. and technician was there the next morning at 10 a.m. Carl was very helpful."