Donelson Air Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 11,312 Reviews
ronnie J.
hermitage, tennessee
"never had a problem when dealing with your company."
gunnar K.
nashville, tennessee
"Jared was great!"
todd H.
nashville, tennessee
"Very informative and helpful."
catherine V.
nashville, tennessee
"Jeff Owensby is the best"
francis D.
hendersonville, tennessee
"Professional"
areatha R.
nashville, tennessee
carmen M.
old hickory, tennessee
nancy M.
nashville, tennessee
"Chris did everything possible to find the problem and offer solutions."
ms holcomb H.
nashville, tennessee
"The service techs were extremely knowledgeable and professional"
lorenzo P.
brentwood, tennessee
"mister Bailey did an amazing job"
marie C.
nashville, tennessee
"Great service from Jared"
jim P.
mt juliet, tennessee
"Today was a second assigned appointment. The first appointment I made was a no-show."
mark A.
nashville, tennessee
"Shawn was great"
tony C.
fairview, tennessee
"Very thorough and polite and professional"
donald B.
clarksville, tennessee
"Kyle was both knowledgeable and friendly."
eric S.
brentwood, tennessee
kenneth C.
smyrna, tennessee
susan S.
nashville, tennessee
"Thorough service and for once we werent encouraged to spend more maney!"
bradley S.
hermitage, tennessee
lena P.
nashville, tennessee
"I have air now."
demarco D.
franklin, tennessee
"Mainly because someone was available right away and your prices are reasonable to get us up and running; on a holiday weekend to boot."
sassan M.
brentwood, tennessee
"I dont blame the service or the sales person. It is your company policy to put them on commissions therefore they stick it to you on pricing. They drop the price for a new unit from 15k to 10k once I objected. This is being dishonest. You list business of my 7 rental units on maintenance program"
wayne H.
nashville, tennessee
santiago G.
franklin, tennessee
"Your technician showed up and lied to a family friend with a disability that is staying at my house. When she went to check where the hvac unit was, he told her he was going to the truck for his tools and then simply left the job. I specifically told the person yesterday I was not going to be home but that I would arrange payment over the phone. I spoke with the tech over the ring camera when He arrived, told him someone would open the door. It was clear for her that the technician was uncomfortable with her disability and thats why he left. This is unacceptable and ruthless and a complete act of discrimination against our friend. Now she has no cooling while she stays in my house!"
elizabeth A.
nashville, tennessee
william L.
nashville, tennessee
jeff C.
nolensville, tennessee
"Very professional - explained in detailed what they did and what they found!"
dahryl T.
la vergne, tennessee
"Good service"
emanuel C.
antioch, tennessee
"The tech who came TODAY was AMAZING but the company customer service is HORRIBLE!! Will never, EVER work with you all again!!"
claudia S.
brentwood, tennessee
"Anthony was super fast and efficient. Professional and polite."
william M.
franklin, tennessee
"Received no service - technician said he rang door bell and no response - my husband was home on our deck - dog did not bark - I dont believe he was even here."
george D.
nashville, tennessee
"Chris wen out of his way to get the parts that we needed for our air conditioner, and when he finally had to order the part, he at least fixed the conditioner so we could stay cool until he can get the part we were pleased with the effort he put into making us comfortable until the part arrives."
sam Y.
nashville, tennessee
"I had requested that the tech call me after he serviced my rental house. I never received a call..just an emailed invoice."
frank K.
nashville, tennessee
"Tech was friendly and thorough."
alison M.
nashville, tennessee
"Professional and thorough"
sarah F.
nashville, tennessee
"Easy to schedule, provided courtesy call before showing up, he worked very efficiently and seemed to have expertise, was professional to work with."
bill T.
hermitage, tennessee
"Due to company switch over to new computer system, it took 3 phone call contacts over a 3 week period, to finally get information that was requested on March 28."
william D.
mt juliet, tennessee
"Very knowledgeable person , explained what and why he was doing as he worked on system. Sprayed down system filters, which has never been done before. Checked under the house filter also."
avalee J.
nashville, tennessee
"Very knowledgeable and professional"
steve B.
hendersonville, tennessee
stasha H.
nashville, tennessee
"Jacob was professional and kind during my tune up. He took the time to thoroughly explain reasons for the complaints I had regarding my unit. He made sure to leave the work areas tidy and that speaks volumes to his overall character."
mahasin W.
antioch, tennessee
"Very bad I called twice for leak issue still not fixed Iam trying to find another company"
sassan M.
brentwood, tennessee
"Good service staff"
steve T.
columbia, tennessee
"William did a great job getting out air conditioning fixed as soon as possible."
john B.
gallatin, tennessee
"Service was thorough and of high quality. However, appointment window was 10:00am to noon and technician did not arrive until after 1:00pm. No heads-up or other notice was provided."
myna S.
spring hill, tennessee
"Punctual, polite, efficient, friendly, clean"
jennifer M.
nashville, tennessee
"White Anthony is awesome! There was a hiccup with the follow up, though. I called to see if the hose we needed for the sink had been ordered and when it would arrive. Customer service told me white Anthony would call me to update me. I never got a call. Instead, black Anthony came to the house and had no idea of the ordered hose. I called Donelson Air the next day to get things straightened out and it was. White Anthony reached out and got my sink hose fixed."
bryon T.
lyles, tennessee
"Very respectful, on time,easy to talk to."
ed H.
nashville, tennessee
edward T.
nashville, tennessee
foy W.
nashville, tennessee
"Your price is Reddick less"
edward or W.
mount juliet, tennessee
bruce L.
gallatin, tennessee
"Anthony was focused and completed the job in a timely manner,even with a trip to Home Depot in Hendersonville."
susan & bob T.
nashville, tennessee
"We have 3 different heating/cooling systems & 4 sizes of filters. Mr. Ownsby is familiar with each system and does a superior job servicing them. Units are in the attic and in the basement. Kinda complicated. Technicians before him were all good but he is excellent plus."
scotty W.
burns, tennessee
anne J.
antioch, tennessee
dan C.
nashville, tennessee
"Ultimately the service technician could not fully diagnose the issue without very costly repairs to get it to the point for a thorough diagnosis."
rick D.
nashville, tennessee
angelia N.
antioch, tennessee
"The technician Jeff always services my HVAC well"
jane M.
nashville, tennessee
"Have used Donelson Air for years. Austin was great!"
m/m H.
hermitage, tennessee
"Very good service"
james K.
castalian springs, tennessee
"When we had an issue last week, you were right on it. We appreciate that."
angelic F.
madison, tennessee
"They where quick and gave me tips on how keep system clean"
bill C.
madison, tennessee
"SERVICED TWO UNITS QUICKLY, CHANGED THE FILTERS AND EXPLAINED EVERYTHING WAS GOOD."
hal L.
smyrna, tennessee
"Jeff is awesome! Been using him for over 19 years."
fierce O.
antioch, tennessee
"The service was great."
mr paschall P.
nashville, tennessee
"once again no real repair just a monkey job"
kathy O.
spring hill, tennessee
"Tech was very thorough and knowledgeable."
larry B.
nashville, tennessee
"Service Tech Chuck Raymer is expert at diagnosing and repairing HVAC system issues."
robert Z.
nashville, tennessee
"I was quoted and charged $16k for an HVAC unit that should have cost $8.6k. That night, I realized my mistake and cancelled the purchase. I feel like a fool and wonder by someone charged me that high an amount."
christina L.
nashville, tennessee
kelvin J.
nashville, tennessee
"Outstanding service, professional, courteous, and honest. Very refreshing to get that type of service today."
catherine M.
nashville, tennessee
kevin C.
madison, tennessee
melissa M.
nashville, tennessee
david M.
nashville, tennessee
"I got outfitted with a complete new system from start to finish real quick and was up and running before I knew it!!"
tom T.
nashville, tennessee
"Service tech never showed up"
ralph A.
nashville, tennessee
"After advising the Technician of issues with my unit,he explained what repairs where needed and finished repairs in a timely manner"
timothy P.
nashville, tennessee
"quality of work."
jim M.
old hickory, tennessee
johnson J.
franklin, tennessee
patricia P.
nashville, tennessee
"Problem resolved"
mark F.
nashville, tennessee
steven S.
antioch, tennessee
carolyn D.
nashville, tennessee
"this is my twice a year service and my filter wasn't even changed. i continue to be disappointed with donelson and wish i never signed a contract."
judy A.
northglenn, colorado
james K.
nashville, tennessee
"my only complaint is timeliness. On both visits the tech came more than an hour later than the two hour window for my appointment. You need to work on your scheduling"
jimmie W.
murfreesboro, tennessee
judith C.
south bend, indiana
"the tech. was friendly and answered any ? I had. was knowlegable and complete"
patricia P.
nashville, tennessee
"Replacement of 15-year-old HVAC system completed in one day. System running beautifully."
emmett B.
nashville, tennessee
johnson J.
franklin, tennessee
mr davis D.
springfield, tennessee
debbie T.
spring hill, tennessee
"Tech was On time and very nice and helpful."
jeanne B.
spring hill, tennessee
"On time. Friendly and efficient."
jackie W.
nashville, tennessee
"Still waiting on call about warranty"
mr stinson S.
nashville, tennessee
"Tech was courteous and professional."
maria F.
franklin, tennessee
mr martin M.
nashville, tennessee
"Professionalism of tech."
mr fielding F.
old hickory, tennessee
erik S.
nashville, tennessee
william A.
brentwood, tennessee
"Professional courteous technician who delivered superior customer service"
justin B.
madison, tennessee
dr faulkner F.
brentwood, tennessee
"Professional and courteous technicians."
ms hamlet H.
nashville, tennessee
"Arrived early; answered all questions"
yasminne S.
hermitage, tennessee
dan D.
nashville, tennessee
"Ted was great - friendly and taught me a bunch of stuff too!"
percy M.
nashville, tennessee
"When the tech finished my unit looked brand new inside and out. Best tech ever!"
robbie L.
springfield, tennessee
"Prompt, courteous service"
arthur G.
nashville, tennessee
mr bhattacharya B.
brentwood, tennessee
"Ethan, the hvac technician, who came for tuneup is an honest guy!"
william R.
castalian springs, tennessee
"Very professional and did the necessary work quickly"
dr faulkner F.
brentwood, tennessee
"The technicians were very courteous and professional."
dorothy S.
hermitage, tennessee
"Jeff always does a great job."
rosemary D.
nashville, tennessee
"Responsive, knowledgeable, and very friendly!"
rosemary D.
nashville, tennessee
"Responsive, knowledgeable, and very friendly!"
robert H.
nashville, tennessee
"Punctual, quick & efficient"
tim M.
mt juliet, tennessee
sharon S.
nashville, tennessee
"The technician was prompt, courteous and checked everything."
jack K.
springhill, tennessee
"The techs were very knowledgeable & answered all of our questions"
mr jackson J.
nashville, tennessee
"TECHNICIAN WAS VERY THOROUGH"
east smile S.
nashville, tennessee
brenda F.
nashville , tennessee
"He was on time and courteous."
mr griggs G.
nashville, tennessee
"Always helpful and courteous!"
harold H.
antioch, tennessee
"Nice tech"
mr bodley B.
brentwood, tennessee
roger S.
antioch, tennessee
dr a batey B.
nashville, tennessee
evelyn lenoir C.
nashville, tennessee
mr mullins M.
thompson station, tennessee
mr mullins M.
thompson station, tennessee
patricia P.
nashville, tennessee
"Installation of new HVAC system efficiently done with clear explanations and within expected timeframe"
kevin G.
hermiage, tennessee
"Curteous and professional"
mr jones J.
nashville, tennessee
"The technician was very polite and professional."
jason A.
brentwood, tennessee
mrs reese R.
nashville, tennessee
craig Y.
franklin, tennessee
"On time - did a great job"
mr alexander A.
brentwood, tennessee
"Quick, efficient and friendly"
ms roberson R.
nashville, tennessee
james K.
nashville, tennessee
"the service was fine however the technician said I needed a part for one of my units and he would send me a quote. still waiting"
alice H.
portland, tennessee
"The tech was very friendly and professional."
barbara W.
ashland city, tennessee
kevin C.
nashville, tennessee
"Technician was friendly, efficient."
mr golden G.
nashville, tennessee
"Jeff is the best. He is kind, very professional great to work with."
tyler N.
lebanon, tennessee
"I did this survey already."
mrs brett-weaver B.
brentwood, tennessee
hunter M.
nashville, tennessee
"The plumber who came out on Monday was great. He was quick and efficient. The following review is not about him. But, the person who came out on Saturday (Shawn) not only did nothing to help our busted pipe, but he also advised me that it was fine to leave the water on in the house. He said he didn't have the tools to do the job so he just left our home with water spewing into our crawl space. This has resulted in thousands of dollars of damage to our home. We were displaced for a week while a remediation company came out and dried out our home. It has been awful."
mr luchsinger L.
brentwood, tennessee
"Came on schedule and inspected my equipment in a professional manner. Advised me as to the problems uncovered and the proposed solutions."
gerald C.
hermitage, tennessee
"Tech was on time, friendlym and seemed to check everything to ensure operation of our AC for the upcoming season"
little vet clinic C.
nashville, tennessee
"We were informed that our technician was here changing things out. In the clinic he was very polite and quick."
jeff T.
nashville, tennessee
"Was able to get an appointment the same day. Will Reyes was the Service Technician and he was extremely helpful, professional, and responsible."
ms holt H.
nashville, tennessee
"Chris was awesome. He explained everything clearly. He provided excellent customer service."
ms wong W.
nashville, tennessee
"Mr. Cason was very professional, knows what he is doing and rendered excellent service for making sure the HVAC unit is functioning as it is supposed to"
barbara G.
bretnwood, tennessee
denise B.
nashville, tennessee
karen C.
nashville, tennessee
"Fast complete service, Ted is the best, very kind and knowledgeable."
frank B.
shelbyville, tennessee
edna sally G.
nashville, tennessee
"Chuck is always very pleasant and helpful. He always changes the filter that I must use a ladder to change myself. I am 80 and he says I should not do that myself. Heis always most kind to my grand dogs when he is here. I trust him to take care of my units!"
mr hattan H.
nashville, tennessee
"On time, did job effiently."
mrs reese R.
nashville, tennessee
"I have never had a bad experience with your company and your technician Jeff Owensby if stellar."
abdellatif M.
mt juliet, tennessee
"1- didn't recive my invoice that show my the parts price and the repairing cost . 2- i didn't know any thing about my appointment till 30 minuts before the arrival of technician."
ms roberts R.
nashville, tennessee
"Jeff does a really great job."
ms roberts R.
nashville, tennessee
"Jeff does a really great job."
patricia P.
nashville, tennessee
"The service technician (Drew) performed a comprehensive assessment of the HVAC function, explained his findings in detail, and recommended option for addressing the problems identified. I am considering Donelson Air's Service Experts Advantage Program to replace my current HVAC system. I will make a decision soon."
grace A.
nashville, tennessee
"great!!"
colby C.
nashville, tennessee
ms chandler C.
nashville, tennessee
adam T.
nashville, tennessee
ms toth T.
nashville, tennessee
"Ty was running late and called us to let us know and when he would be there."
barbara W.
ashland city, tennessee
craig Y.
franklin, tennessee
"Did a nice job and was very friendly"
ms flynn F.
nashville, tennessee
"Easy to book and get answers to questions but mostly it is because your technition is wonderful!!"
alexandra J.
nashville, tennessee
"Technician was polite"
robert B.
antioch, tennessee
"Nick and Davy did an excellent job servicing our AC unit. Very pleased."
ms roberson R.
nashville, tennessee
john B.
nashville, tennessee
"Auston understood my problem and provide the repair needed. He is an outstanding worker."
ms norman N.
nashville, tennessee
earle S.
nashville, tennessee
"Tech was very friendly and communicated the steps he was taking to ensure our system was working to the best of its ability."
mr joel brooks B.
nashville, tennessee
"Nick Logoteta did very good job. I would like to request him on our services."
james K.
nashville, tennessee
"I think the service was fine I had an appointment with a window of 8 to ten am. I called at 10:30 and was told he was on his way. He arrived at 11:30. I fault your dispatcher, not the technician. the technician said I needed a part for one of my units and that you would send a quote. I have not heard from you."
robert R.
mt juliet, tennessee
"Technician was professional and took time to answer all of my question."
john C.
nashville, tennessee
barry D.
hendersonville, tennessee
mr purkerson P.
nashville, tennessee
"Prompt! Kind! Explaining things well"
mrs brett-weaver B.
brentwood, tennessee
brenda B.
nashville, tennessee
"Friendly,knowledgeable, prompt,"
ms carol ann B.
nashville, tennessee
"time scheduled was 4-6 and the technician arrived at 5:55."
tamara W.
madison, tennessee
daymon H.
nashville, tennessee
"Ted was great."
bruce N.
nashville, tennessee
"Got it fixed"
marla W.
nashville, tennessee
"Timely, friendly and thorough."
mr marchbanks M.
smryna, tennessee
"I have been doubled billed and you have not refunded my account as of today."
ms massengale M.
brentwood, tennessee
"Very frustrating that we were having no problems until the weeks following our routine maintenance visit. Now DAC is recommending a new unit"
ms pennell P.
joelton, tennessee
"Great service as usual. We appreciate Landon's work. I think I submitted a survey on Landon Dennis last week."
james H.
nashville, tennessee
"Everything was completed"
orlando J.
clarksville, tennessee
"Tech was very professional and knowledgeable."
chris B.
franklin, tennessee
tiffany D.
nashville, tennessee
charles P.
antioch, tennessee
"Quick response, online scheduling, follow up phone calls"
kurt P.
nashville, tennessee
mike K.
old hickory, tennessee
"Service was good"
cathy S.
nashville, tennessee
"She took care of business, fixed our thermostat and our dog loved her. Very nice and professional."
carol W.
hendersonville, tennessee
"Technician was great!"
mr young Y.
nashville, tennessee
patrick K.
nashville, tennessee
"Very quick initial appointment, and very thorough visit by the tech."
camelia head H.
old hickory, tennessee
"pleasant friendly polite completed work in timely manner"
dianne B.
nashville, tennessee
"The technician was very nice and neat."
dr holcomb H.
lebanon, tennessee
mrs teddy jo C.
nashville, tennessee
mrs stack S.
antioch, tennessee
"Everything was taken care of so quickly"
kenneth C.
hendersonville, tennessee
"He was on time and fast in and out"
david B.
nashville, tennessee
"Service was satisfactory, professionalism good, but arrived nearly 2 hours after appointment window with no prior notification or acknowledgment. I was minutes from walking out the door upon their arrival. Scheduling may need improvement and definitely better consideration of customers time."
arthur G.
franklin, tennessee
"Always good service"
cynthia venable B.
brentwood, tennessee
ms striplin S.
madison, tennessee
"very pleasant an professional"
anne G.
franklin, tennessee
"Technician very thorough, polite, timely"
steven C.
ashland city, tennessee
dale C.
donelson, tennessee
james W.
old hickory, tennessee
"The technician has been the same guy since day one. He has always more than could be expected. I have always made sure Jeff will be the guy that comes to my house"
mrs anderson A.
madison, tennessee
"professional friendly For questions on time and value, They were a little late but they also took time to explai n what they did comcerning my heating unit. I needed a part. He returned the next morning around 8:00am with the part and installed it quickly. I have dealt with you a long time and trust your company to be fair with me. It is unusual that they are not on time. That was not a problem."
phyllis R.
antioch, tennessee
"The technician was professional and courteous."
charles B.
nashville, tennessee
ms matlock M.
old hickory, tennessee
mr graham G.
old hickory, tennessee
"Efficient, and seemed knowledgeable"
kay K.
nashville, tennessee
"Havent received my replacement filter"
brewer H.
nashville, tennessee
"Reliable and consistent service."
charles M.
antioch, tennessee
larry N.
mt juliet, tennessee
"The tech was really great and stayed on top of my service until he had the part that was needed and it was installed. He was very thorough and personable."
tyler N.
lebanon, tennessee
"Never completely satisfied but these guys were a great team"
phyllis T.
madison, tennessee
"The tech explained what was needed to be done"
barbara W.
nahsville, tennessee
"Thorough, efficient, polite, knowledgeable"
mr tenisci T.
nashville, tennessee
"Arrived on time and performed professionally."
michael P.
nashville, tennessee
"Quick and knowledgeable service."
curtis K.
spring hill, tennessee
"Knowldgable technician, on-time with excellent customer service attitude!"
menczel M.
lavergne, tennessee
ms king K.
nashville, tennessee
"It was great. Garrett does a great job when he does the inspection on our unit and he's very informative about our unit. We have been very pleased with his service."
reagan F.
franklin, tennessee
"Ethan was friendly and very customer service oriented and explained everything he did."
bruce L.
gallatin, tennessee
"Kennth, Technican was on time and completed the cleaning of the AC in a resonable time."
bruce N.
nashville, tennessee
mr webb W.
goodlettsville, tennessee
mr beard B.
franklin, tennessee
ms pennell P.
joelton, tennessee
"Donelson Air and your technicians are reliable, punctual and congenial. We appreciate Landon Dennis and for years I appreciated Will Earles. I've been pleased through the years with your company and its service."
ginger C.
spring hill, tennessee
mrs johnson J.
antioch, tennessee
"on time, friendly, fast"
james H.
nashville, tennessee
"The tech that came out and serviced our air system was quick and nice."
sheila B.
clarksville, tennessee
"Nick was here on time and very polite and explained everything to me. He was very kind."
sheila B.
clarksville, tennessee
"Nick was here on time and very polite and explained everything to me. He was very kind."
runger R.
nashville, tennessee
"Very thorough inspection!"
sharon D.
la vergne, tennessee
"The service technician arrived when they said they would and was knowledgeable about the work he was doing. He made sure I understood what he was doing and advised me on the best filter for my system. I was also pleased at how easy it was to change my appointment."
mr harper H.
nashville, tennessee
al H.
hermitage, tennessee
"great service and the tech was in and out fast"
ms kurtz-owner K.
nashville, tennessee
"They are quick, helpful and professional"
lisa C.
antioch, tennessee
"I am under contract however I confirmed appt date prior and scheduled 2 days prior and did not come service my hot water heater. Someone was at home."
abigail L.
nashville, tennessee
robert S.
nashville, tennessee
bob R.
nashville, tennessee
"fixed the problem."
shirley B.
madison, tennessee
mrs miller M.
old hickory, tennessee
johnna H.
old hickory, tennessee
"We received an unprofessional quote and email. I was the main contact and when he was speaking to "us" he directed his conversation at my husband even when I asked the questions."
nicholas A.
antioch, tennessee
"He did a good job and worked quickly but he threw the cleaning agent into my yard and killed about a 4x4 foot area of grass."
mr mccann M.
franklin, tennessee
"Not competitive, Lee and Hiller had significantly better prices for comparable product. This is not meant to be a reflection on the polite young man that gave us the quote."
ms martin M.
nashville, tennessee
jackie M.
hermitage, tennessee
"Answered my questions ,was not in a hurry. Hospitable"
shante P.
nashville, tennessee
"Amazing work; great technicians"
alexis Y.
brentwood, tennessee
"Chris was fantastic. Polite and respectful and really listened to me/discussed the problem and potential solutions with me. He worked overtime to get the issue resolved and i'm so grateful."
kay K.
nashville, tennessee
"Very informative! Made sure I understood everything he was going to do. Very friendly! Arrived on time."
kurt P.
nashville, tennessee
ms brooks B.
nashville, tennessee
"Excellent technician, competent and experienced"
renita D.
nashville, tennessee
"Have used before and mostly good service"
john R.
mt juliet, tennessee
ms lockard L.
hermitage, tennessee
"Very efficient"
john W.
mount juliet, tennessee
"Jeff thoroughly examines my HVAC to ensure proper operation"
ms kidney K.
nashville, tennessee
"Jeffrey always does a top rate job servicing the HVAC."
barbara W.
nahsville, tennessee
"Thorough, courteous, efficient and knowledgeable."
danny D.
nashville, tennessee
"Donelson Air has always had great customer service and knowledgeable technicians"
vicki S.
brentwood, tennessee
"Austin is so professional and respectful. He took his time to explain his service."
ms awbrey-hanna A.
nashville, tennessee
"I have always been pleased with the attitude and professional presentation of all of your representatives!"
reagan F.
franklin, tennessee
"Ethan was very customer service friendly and carefully explained everything he did and answered a question I asked. I would love to have him return on future visits."
clayton P.
nashville, tennessee
"Technician arrived on time made sure our unit was up and running well for the spring changeover. No complaints"
ellen N.
nashville, tennessee
"Landon was awesome, friendly and swift. Came back with our filters stat. Love him."
ms sanders S.
nashville, tennessee
"Very professional and pleasant. He even put my new filter in and worked within my instructions when we had problems with my water supply outside. Very respectful."
thomas K.
hendersonville, tennessee
"Very little time was spent checking out the three units -- visit was much faster than normally done by other Donelson Air technicians. On the other hand, the units have been performing well with no problems. No paperwork or report was provided for this service visit."
curtis K.
spring hill, tennessee
"Excellent, thorough job"
mr wright W.
nashville, tennessee
carol M.
franklin, tennessee
"Jeff is the best! Been our technician for over 20 years"
denise G.
franklin, tennessee
denise G.
franklin, tennessee
mrs kincaid K.
mt juliet, tennessee
"Very professional....very respectful of our home....very kind and nice...."
mr tenisci T.
nashville, tennessee
mrs oliver O.
brentwood, tennessee
"The service tech who checked or havc unit confirmed that I did not have to spend a lot of money on work on the unit as the two gentleman did on the last inspection."
wendy J.
nashville, tennessee
steven B.
hermitage, tennessee
ms sharer S.
nashville, tennessee
raymond S.
franklin, tennessee
"Service"
carole k.
nashville, tennessee
"Friendly, knowledgeable technician (Ty) who took time to explain in detail what he was going to do, why he was taking these steps, what it would tell me about efficiency and longevity of my unit, and what he found out. Very thorough and helpful."
brian H.
hermitage, tennessee
"I feel comfortable knowing that Donelson Air is available to service my system and appreciate the calls to set up the times each winter and summer."
ms bennett B.
mt juliet, tennessee
andrew S.
nashville, tennessee
"Seems like a sales pitch. Didnt actually clean or service anything"
marty F.
nashville, tennessee
"They are always late and under-staffed"
kathleen K.
hermitage, tennessee
"Because every time a tech comes out theres something else found wrong on a system that is not very old."
samuel B.
nasville, tennessee
"Crawlspace door was left open. Technician provided quotes on repairs that were 3x the average prices."
george K.
dickson, tennessee
"Problem not fixed."
mr schmidt S.
old hickory, tennessee
"Great company"
robert F.
elmwood, tennessee
"Ask your tech. He came out and in 5 minutes decided I needed a new unit. Said my blower motor was out, I had a water issue, I needed a split unit to the tune of $13k. I told him we had been out of town for 2 months and had not changed the filter. He never even checked it. He turned the breakers off to my unit. Left a computer board unseated and left . I called another company for a 2nd opinion THANK GOD!!! This company checked my filter and had my unit running as soon he plugged everything back in that YOUR tech left undone."
mr caulfield C.
antioch, tennessee
m/m hanna H.
hermitage, tennessee
"You are very good but and I would definitely recommend you to those I know can afford the service."
john V.
nashville, tennessee
"Both techs were excellent !"
mr deaton D.
nashville, tennessee
keevin H.
brentwood, tennessee
"Very satisfied with the service but the cost was rather high."
christophe K.
brentwood, tennessee
julie Z.
nashville, tennessee
james fisher F.
hartsville, tennessee
mr artie L.
antioch, tennessee
"Technician was timely. Changed my air filter in the hallway for both heater and HVAC. Went outside and performed maintenance on air conditioner unit. Made recommendation for a power strip."
charles R.
old hickory, tennessee
"Honest. Competent. Friendly."
dave P.
brentwood, tennessee
"Ty explained everyting and was speedy and courteous."
mr fesmire F.
mt juliet, tennessee
mr oudenga O.
nashville, tennessee
kenneth O.
antioch, tennessee
"He was so helpful"
myer P.
nashville, tennessee
mr miller M.
nashville, tennessee
mr holland H.
goodlettsville, tennessee
"We have been customers for over 40 years. Happy with this company"
sharon N.
antioch, tennessee
tabitha F.
franklin, tennessee
"All service experts were courteous and respectful of my property. They were also patient with their explanations."
ms smith S.
nashville, tennessee
ms flynn F.
nashville, tennessee
"Very good service the second schedule. The first had problems."
mr schmeller S.
nashville, tennessee
"Technician was very informative."
steven B.
hermitage, tennessee
mr murray M.
nashville, tennessee
mr baird B.
antioch, tennessee
"They kept working to resolve the issue."
mr symons S.
hermitage, tennessee
linda S.
nashville, tennessee
mr mulliniks M.
mt juliet, tennessee
peter C.
franklin, tennessee
"On time, efficient, very knowledgeable."
michael L.
goodlettsville, tennessee
mr lindsley L.
nashville, tennessee
"Very disappointed again. Your phone rep called me a couple weeks ago and said time for my maintenance check, so we scheduled. When tech arrived, he said it was for my plumping since you are now doing that- and I didn't know, assumed it was HVAC and would not have taken two hours off work. So I let him in- he checked things, determine a couple things needing fixing- gave me an estimate and said he couldn't do it today and would call me that afternoon and give me quote for the faucet issue and that he could come the next day and someone would call and confirm. I never heard from him that day, or anyone the next day, or today. You guys make it hard to support you and use you when I have things I need fixed, just saying."
mr deaton D.
nashville, tennessee
"The work was done quickly by a knowledgeable and efficient service repairman."
mr caulfield C.
antioch, tennessee
"Showed me everything I needed to do to make my air conditioner system better and last longer."
kenneth N.
smyrna, tennessee
dan N.
dickson, tennessee
"Prompt, through, professional"
clifton H.
nashville, tennessee
"On time, friendly, professional"
ms carver C.
mt juliet, tennessee
lisa B.
mount juliet, tennessee
mr winters W.
goodlettsville, tennessee
mr holland H.
goodlettsville, tennessee
"They have provided good service for us for 40+ years"
peter M.
franklin, tennessee
mr shaw S.
college grove, tennessee
"Very timely"
ms smith S.
nashville, tennessee
angela G.
nashville, tennessee
"On time, efficient, honest, and professional"
robert D.
hermitage, tennessee
"very courteous and helpful"
scott D.
thompsons station, tennessee
"While this visit did not show your best work, Donelson has always done a good job for me at a fair price."
howard S.
hermitage, tennessee
"I have a long history of excellent service from Donelson Air"
mr nixon N.
mt juliet, tennessee
"I have always found DAC to be a first class service and this visit confirmed my feelings"
bert T.
antioch, tennessee
mr baum B.
mt juliet, tennessee
kristine M.
franklin, tennessee
dr norden N.
franklin, tennessee
vickie H.
nashville, tennessee
"Guy was pleasant and efficient."
mr defigio D.
nashville, tennessee
"I consistently get superb technicians, and the annual service contract is priced very well."
mrs dumas D.
nashville, tennessee
"Technicians were knowledgeable and thorough"
luci D.
murfreesboro, tennessee
"Professional and courteous"
mr behnke B.
nashville, tennessee
ms peek P.
nashville, tennessee
"The promptness of the tech showing up was amazing."
joe M.
old hickory, tennessee
peter C.
franklin, tennessee
mr nofi N.
brentwood, tennessee
"Been using you for 20 years and have received very reliable service over that time."
micaiah L.
nashville, tennessee
ms helen T.
nashville, tennessee
mrs. crenshaw C.
antioch, tennessee
bernadette R.
hendersonville, tennessee
"The tech was very plesant and explained everything"
susan M.
nashville, tennessee
"Will did. a thorough assessment of both furnace blower systems. He recommended a cleaning of the older systems blower which we scheduled for 6/20/23. Other recommendations also made for future consideration."
mrs marks M.
franklin, tennessee
mr bower B.
mt juliet, tennessee
sam R.
antioch, tennessee
"Prompt service"
mr frazho F.
antioch, tennessee
terry C.
nashville, tennessee
"excellent service"
ms roby R.
nashville, tennessee
"Your office staff and technicians are always so professional and friendly, on time with appointments and explain everything in detail."
mr lauderdale L.
nashville, tennessee
"professional, knowledgeable and personable!"
jay daughtry D.
nashville, tennessee
"The service man was helpful and honest in assessing our needs as well as being very cordial. Communication was excellent, he kept me informed on his ETA regularly and was very prompt."
mrs krau K.
nashville, tennessee