Donelson Air Service Experts Reviews

"In this trying time it was a pleasure to meet Ryan, he used his mask and gloves as well as keeping his 6 ft. distance while performing excellent service. He is the most well mannered young man I have had the pleasure of meeting."

"Jeff is always very professional and thorough"

"Did great and in timely fashion. Talked to us briefly about how to help keep it clean."

"On time, Excellent service."

"Sarah was efficient and pleasant. My dogs loved her!"

"Very helpful made suggestions to keep unit running efficiently"

"Great service"

"he was not here 30 minutes, he used some yellow hand held instrument looked like thermometer said everything was ok"

"He came in my house and did what he needed to do with out bothering me while I did my school work or upsetting my dog. Which in my opinion was just great it let me concentrate on my school work instead of my dog going crazy."

"They were very professional and did an outstanding job."

"Quick and competent - understood our distancing we desired."

"I rarely give top score on surveys. Sarah did a great job and explained what she found."

"He was within the time set. He was very polite and knew what he was doing very well."

"Tech very knowledgeable of AC unit being serviced."

"Quick response, courtesy technician. Quickly identified problem & resolved."

"This technician found a refrigerant leak that others before him appear to have overlooked."

"The young lady that was a technician did an excellent job but you Donelson air conditioning as you have installed a unit its only big enough for 1200 to 1300 square-foot charged a little old lady I cant understand how you can live with yourself Ive contacted you several times you put an air conditioning unit way too small and a big house my house that I bothered you did a lousy job and I am going to do social media on Hit Donelson and all over the media what you did you put a 2 1/2 ton unit and an 1800 square-foot house what is wrong with you you guys are sick"

"...very friendly, informative and fix my problem"

"Carl Anderson is knowledgeable, experienced, thorough and professional."

"Mr Owenby is always respectful of my home and a careful and conscientious technician."

"Came on time, did job efficiently. Informed us of the results."

"Professional service"

"I felt the price I was quoted to repair my a/c was excessive"

"Carl took his time installing the thermostats and was very thorough explaining things to me."

"Very pleased"

"he check everthing complety"

"Jeff Owensby is a knowledgeable and seasoned professional who is efficient and thorough and prompt."

"Friendly prompt service"

"The Air Service Expert was very courteous and knowledgeable of his job"

"The service expert was very professional and on time."

"I trust Mr Chuck, had him since he was Happy Hiller and Im please with Donelson Air maintenance plan I have referred Mr Chuck to several other friends and neighbors in the Del Webb community"

"What I have to say can not be answered with a number 1-10. If you are truly interested in my opinion then contact me 615-319-2933. I will only talk to a manager or above."

"Technician (sorry I dont remember his name offhand) was professional and knowledgeable."

"Courteous and on time technician and regular communication with scheduler."

"You charged me 4K to replace my Ductwork but now you want to charge me another 1k to repair damage. How about advise me how to avoid damage in the first place."

"Satisfied with kindness and performance"

"Very professional. Checked the system, and was friendly while and respectful."

"Sarah was professional and through"

"Men are professional, knowledgeable, and polite. Always answers my questions, explains what is new esp financing etc. Never been disappointed."

"Technician failed to return system to heat before he left. We adjusted it, but it got too cool with the A/C running."

"Efficient, courteous, professional"

"We are very please with Ryan and request him for our service. He is very professional and helpful explaining what he has done."

"I was very impressed with the Technician's ability to perform job. He explained what work that was needed and told me what additional work that was needed to be done. He returned the next day and completed the job."

"Dylan was very thorough and professional."

"1) Technician tracked mud into my home 2) Technician left tobacco spit bottle on my property 3) When scheduling this appointment with your office staff, I specifically asked for 2 of the two year UV bulbs be brought and installed. Of course, the technician showed up without these items. This is not the first time that requests for service arranged by your office staff, didn't make it to the technician. Completely unacceptable lack of communication and coordination between the office and field.This required another visit and additional time that I had to take off work."

"Very timely and quick resolution/service."

"Mr. Watson was fast ,did his job well and explained what he had done"

"Tyler explained and showed me many things and also offed suggestions and advice."

"Trust my technician"

"The last time we had the unit inspected, I told the technicians that the unit was having trouble clicking off and on. They couldnt find a problem but this young man found it. I knew there was a problem but Im glad its fixed."

"Because Ted is always reliable and efficient, and my husband and I have the greatest confidence in his work. He's knowledgable, friendly and professional."

"Tyler was thorough and professional"

"Good job"

"Tech seemed to know what he was doing. He was polite and well spoken."

"the clerk was nice and helpful...and took his time to be good..."

"The tech cleaned unit thoroughly."

"Nathan Bishop was very professional throughout the process. At the end, he did a good job explaining his work. I appreciate that he reviewed the condition of my wiring, found it had been compromised, and made the repair!"

"Because he was very knowledgeable. He answered every question I asked with knowledge of his job."

"Jeff has been the tech coming here for many years. He is efficient and polite I purchased a new heat pump last August. Jeff said I needed a different thermostat than the one installed with the new eat pump. He came back that afternoon with a thermostat and installed it. I appreciated that."

"Ryan informs me that the technicians can no longer, per company policy, change customer-provided filters/light bulbs without charging for this service. When I had Donelson install the PureAir air filtration system and the APCO system, I was told that Donelson would change the filters/bulbs as a part of the annual service agreement since Donelson was installing the unit. It was never stated that these would be changed only if the filters/bulbs were purchased through Donelson. I am unhappy! Since this is the only place I can add comments, let me continue with my billing complaint. I renewed my annual service contract with the technician and paid $240. Later that same day, I received mail stating that the price was $198. I called and complained. I was told that I would be receiving credit for $240 and I should renew online for $16.50 per month (12 X $16.50 = $198). I was told that I could not renew online for $198, even though the mailed document did state such. That night, I got another call from Service Experts in Texas. After explaining the billing issue, I was told to expect a credit for $42 and a return call the next day to confirm such. So far, I've received no credit and no returned call."

"Professional attitude. Friendly, courteous"

"Got the job done"

"Tyler was very informative, friendly and professional"

"Mr Bailey has been taking care of our needs for a long, long time. He is always on time, and does his work thoroughly. He is friendly and doesn't mind answering questions or making recommendations. Since Mr. McCullough has recently passed away, I feel comfortable asking questions or acting on his advice. Please keep him at Donelson Air for a long, long time! Thank you!"

"On time and thorough."

"He did a professional job and explained what he did and what to watch for in the future."

"As always, professional, knowledgeable & personable."

"Prompt. Polite. Personable."

"On time, efficient, kind"

"Told me everything he was going to check."

"Service is very dependable and reliable; the technicians are always prompt and courteous."

"Got the job done quickly and professionally"

"Service Technician Johnny Rogers was very educational an took the time to explain what I needed to make my unit last longer an save money on the long run"

"Great service."

"On time and knowledgeable about the problem."

"Chuck was very helpful and explained things clearly."

"very knowledgeable and informative"

"The tech was great & very nice & helpful. This comment has nothing to do w him. He gets High Marks from me. The issue is your costs are off chart crazy. Basically removing a spider nest on a working machine (that didnt work the night before) & taking less than an hour is no where near worth $198 charge. Even the tech was sorry for the cost. No materials were used either just labor & service call & I HAVE your annual service maintenance agreement at that. So service & result are great but value is horrible. Hence the 5 rating"

"You guys are " top notch ""

"I like dealing with Sarah, she is very nice and really seems to listen to what ypu are saying."

"The technician was polite, thorough, and shared additional plumbing and other installation services without being pushy. He even brought my trash can in from the curb, and my drive is not short."

"most companies like it when you give them a 10, and usually, there aren't a lot of follow-up questions about why you didn't give them a 10."

"He very helpful given me information about my unit also your units savings he was nice and will spoken check out everything it was good to go thanks Donelson Air for having great people working for you"

"They were very pleasant and explained what was needed and why. Also very respectful in our home taking off shoes and putting shoe protectors over the shoes if worn."

"Techs arrived on time, were neatly dressed and professional, competent, and knowledgeable. Findings during routine maintenance of our HVAC units indicated the need for UV disinfection devices, which the tech explained in detail. They were able to install those devices during their visit."

"Arrived on time. performed service. no mess left.I encountered no problems."

"Tim is very complete in his job. An expert finding and fixing problems. The best customer service tech I've ever had. Take time to answer questions."

"Very helpful"

"Prompt, courteous, took care of everything"

"Polite, specified the reasons why furnace needed attention, did his work professionally"

"On time. Tells what you need. Honest."

"Technicians are always polite, informative and efficient."

"Came on time, did some extra checking of something of concern and did routine maintenance in an efficient manner. Also likes our dog!"

"Sarah was a very careful tech"

"He gave me extra knowledge."

"The company got me an appointment the same day I called. They came when they said they would. They explained what was wrong with my furnace and told me what they were going to do to fix it. No nonsense."

"Personable and professional. Knowledgeable and efficient"

"Donelson Air has always been fair and reliable with me."

"Efficient and frieny"

"The tech was fast, polite, knowledgeable and friendly."

"Tech took time to explain all in detail"

"Mr. Patterson was very professional, and went above the call to find out what was the problem with my heat pump."

"Christopher did a great job. He was knowledgeable and identified the problem quickly. He represented your company well. Ive been using Donelson Air for nearly 10 yrs with much pleasure. Thanks."

"technician came early, performed the service quickly and was very pleasant"

"Excellent service from Sarah and Michael"

"Johnathan knew exactly what to do and efficiently performed the maintenance required"

"Tyler takes SUCH great care of us! I trust him completely with our Heat/Cool system. He is respectful, polite and friendly! I cant sing his praises high enough! He is a wonderful representative of DAC! Debbie Shirley"

"He was very nice and friendly . I actually had the appointment day mixed up and took off work the wrong day and you guys were awesome and worked me in the same day. Very Cool....."

"The technician was able to explain eloquently. We were still unsure why the motor replaced has slowed down the air flow"

"The came and he fixed it."

"The system sold to me by Donelson has been problematic ever since it was installed. The warranty is useless"

"Ted was professional, personable, and thorough in his work."

"The technician was polite knowledgeable and efficient"

"The service was good and he alerted us to an issues with our sump pump. Unfortunately, there was a mix-up with the billing for next year's service. We are awaiting confirmation that it has been resolved."

"He explained the entire process."

"Mr. Rogers was very polite and thorough with conducting the service and with explaining better clean air options."

"Sara is very professional and informative"

"He was so awesome and super professional!!"

"For the past couple months, the numbers and letters on thermostat disappear soon after the temperature setting is reached. Light goes out, which is normal. The unit bought from Sears about 6-7 years ago. I can press 1 or 2 (lower buttons) of the 4 vertical buttons on right for them to reappear. The top 2 are for thermostat control. Annoying, but your tech did not know what the problem could be. Thought he would know, so a bit disappointed. Of course I can live if this minor problem but should not have to. Thanks"

"Communication was a bit messed up initially, but it turned out okay."

"Because of Johnny roger he was excellent personable and very knowledgeable"

"Tyler was very professional and knowledgable. He inspected our units and spent time explaining what he had done and what may occur in the future. We have moved to a new home and he went the extra mile with us."

"The technician was very professional, on time and efficient."

"Excellent service"

"Professional honest service"

"He informed me of everything i needed before he performed any repairs."

"Jeffrey was very polite and thorough. We would like him to do all of our work from now on. Please note this on our account. He has provided EXCELLENT service to us for years."

"Great communication and customer service!! Yall are the best!"

"Wonder person and he did a outstanding job."

"Technician arrived on time, technician was very professional and job was completed in a timely manner."

"He was knowledgeable, efficient, polite, and willing to explain what we needed & why. He represented the company very well!"

"I requested a written estimate for HVAC replacement but a week later, I do not have one. no follow up. Choosing another vendor despite several recommendations from neighbors."

"I felt the expert tried his best to remedy the causes of no heat. No electricity running thru unit."

"more emphasis on selling Advantage Plan that providing in home heat & air services"

"Johnny was very courteous and Knowledgeable a very nice person.."

"efficient, explained things well, knowledgeable"

"The technician arrived within the scheduled time frame, was professional and thorough."

"Not expericed and did not did not understand problem muddy shoes on my caripet Awful experice"

"The technician did his job and let me know when he was done."

"Came early"

"Always on time and the technician takes his time to find the problem then fix"

"Very expert service."

"Tyler was open, honest and shared additional information to help me make the right decision."

"Samuel was great. He arrived right on time, was really polite, did what he said was needed and left with the heating units functioning fine. We are still recovering from the gas leak that Donelson Air left in our home when one of the units were installed. That event left us knowing how vulnerable we are with this work. We really can't know if it was done right/wrong/safely/unsafely. We are dependent on the training of your people. That one time, a few years ago, they failed and it nearly killed my daughter. It will be a while before we feel confident again with anyone doing this work."

"The technician did an excellent job. However, I did have to call for someone else to come out today, 1/27/20. The technician told me that a coil was going bad and what he had done was not going to last. He didn't tell me that it was going to be this soon. The technician that came out today he told me of the problem and I gave him authorization to get the part needed to repair the system."

"He quick fast, professional but also very personal."

"Technician answered all my questions, was courteous, and professional."

"Very quick, efficient, professional and friendly. Provided a complete review of his actions and other products available."

"Very professional and kind"

"Fixed problem right away"

"The repairman showed up on time, checked out the unit, and then explained what the problem was. He repaired the unit so that it would work until the part needed to permanently fix the problem could be ordered and installed"

"I understand that it was late at night when I discovered the heat pump had quit but on the coldest day of the year so far I would have appreciated trying to get a technician in earlier than an 8-10am window since I was informed later that as an advantage customer I had access to 24 hour service. It was already in the mid-50s when I woke that next morning."

"Excellent service"

"Very detailed about concerns and recommendations."

"Sarah showed up on time. Was very nice and professional. Solved my problem in a short matter of time."

"GOOD service"

"Johnny Rogers was very knowledgeable, professional and courteous. I request that he becomes my technician for any maintenance and repairs."

"My issue is not with the technicians that have had to service my year and one half years at least a fifth time now. It is with the unit itself. I often wonder if my unit was indeed brand new."

"The technician was punctual, efficient, prepared and friendly. He took the time to answer all my questions. He even changed my attic light bulb for me."

"Mr. Rogers was very helpful to explain the service I needed in a language I could understand. On the coldest day of the year, he took the time to do provide a thorough inspection and install two needed capacitors. He arrived early and completed his job in an efficient timeframe"

"He diagnosed a problem that had stymied earlier technicians and explained the issue clearly."

"I was at work.I wasn't there personally."

"This was our semi-annual inspection. Technician was punctual, effective, and respectful."

"Tech was very knowledgable and very"

"Johnny Rogers was very thorough and answered all of my questions."

"John was on time, checked the unit and went right to the problem. He is very knowledgeable and had the unit up and running in a matter of minutes. Great service."

"Johnny was thorough and efficient. Also, he was friendly and helpful in all of our interactions."

"On time, checked everything, informanded me"

"The tech explained everything to me in easily understandable terms."

"Very knowledgeable of his job"

"Paul very polite and patient explaining concerns"

"Tommy is always great!!!!"

"Fast and friendly"

"Excellent"

"Johnathan was very courteous and helpful in explaining about the new equipment he installed."

"Was so friendly and on time."

"Ron was very prompt, efficient and friendly."

"He is always courteous, professional and informative."

"Great Technical ! Efficient, good communication skills."

"The technician was prompt and efficient. He told us what he had done and answered all of our questions."

"Prompt in being on time, courteous, knowledgeable."

"Everyone involved was knowledgeable, competent and polite."

"Sarah was excellent in checking out our problem. She was on time as well. We highly recommend."

"Hoped that service tech would have thermostats on truck. Caused an extra cold day. Was very happy to be given a choice of thermostats when it did get replaced."

"Ryan was prompt, courteous, knows my machine, goes over everything he did with me."

"Excellent job"

"work was done on time and completed quickly and the system is now working well. Ronald"

"Tommy has been our service representative for several years. He is always on time, professional, and courteous. I trust Tommy."

"Ron was in and out without delay."

"Johnny did everything he asked to do. I was disappointed the initial installation crew did not inform me of filter cleaning for the mini-split system"

"The agent was friendly. installed thermostat, didn't leave instructions"

"I always get great service, with explanations of what was checked and what I might need to be concerned about."

"Friendly and knowledgeable"

"Teck was very good in his work."

"Great service"

"Jeffrey is polite, personable,thoughtful,considerate and knows what he is doing. I trust him completely and he knows his work 110%. I will always use Jeffrey and would give him a key to my house and not worry for a second. I know you must feel so fortunate to have such a fine, knowledgeable, caring,conscientious employee. Thank you , Jeff, for all you do!!!!"

"The tech was very polite and knowledgeable and on time."

"Johnny Rogers provided an excellent and timely service with great suggestions. He was super kind to my dog too!"

"Technician was efficient and professional."

"Nathan was prompt, timely completed the service with a reasonable time"

"Ron discovered our duct-work trunk problem which we would have never found. The next day the trunk was replaced. Our heating efficiency has noticeable improved."

"Very courteous and clearly explained possible issues."

"Jeff is the BEST"

"They did a good job cleaning my HVAC unit and the new plumbing assessment added value to the $99.00 annual maintenance plan."

"Mr. Watson is very professional."

"Chris was extremely polite and answered all our questions. We could tell he did a thorough and complete inspection"

"Technician did the job well."

"The guy new what is was doing or at least he seemed to know"

"Mr. Jeff has been servicing our system for the last 5 years and he is very courteous and know what he is doing. Always in a positive outlook and very dependable. You are blessed to have him in your team."

"His personality. He was the most friendliest, talker, sharing service person Ive had. And I dont remember his name"

"Friendly quick service Described service done"

"Explained things needing attention. Contract needing renewed."

"Was friendly. Thoroughly explained service rendered."

"Maintenance service tech conducted his check and had to have another tech to come out at 7pm the following night. Temperatures in the 30s and low 50s without heat because a vacuum hose was left disconnected from the HVAC unit"

"Ryan was extremely thorough, polite and prompt!"

"I feel that this was just a visit to have me buy something. In the past the technician at least cleaned off the mold with a hose and check the air filter. That was not done. I will not be buying the two visit deal again."

"He found a problem with our unit and was able to fix it"

"Carl was friendly and very professional. Got the job done quickly."

"Johnny was on time and efficient. Appreciated his explanation of how things were working and in good shape"

"Extremely detailed information on the state of our units and options provided to repair or replace"

"Michael took charge of the situation, managed the problem area, and charged us a reasonable fee."

"On time and very professional"

"Problem was not fixed. Woke up yesterday morning with no heat again, third time in a week. HAd another tech visit last night. Woke up again this morning with no heat. Unit was installed June 2016 & shouldn't be going bad this soon."

"William Earles is always friendly and on time. He likes his job and complete his work. We always request for him to do our semiannual maintenance visits. We"

"Will has been our service provider for several years an Nd he is very obliging and good"

"The men were super nice as I have always come to expect, but I find that the new thermostat is not user friendly at all!"

"On time---polite and efficient"

"Technician was friendly and knowledgeable."

"I appreciate the twice a year check-ups on our heating and cooling systems. The technicians are always friendly and helpful."

"Good technician! Showed up when expected."

"Polite, efficient, timely"

"the technician was very professional and courteous. knew his job and did great at explaining his answers to my questions."

"The two installers were very professional and efficient. They answered our questions clearly. BTW, the residential sales person (Jeff) was also great."

"Technician was very nice and personable. Did a good job in a very timely manner."

"Awesome yrs of service,when I needed appointments."

"Timothy checked out our unit and confirmed it was working well. He was polite and considerate."

"i always get great services"

"On time"

"On time, professional, nice"

"he told me just what he was doing and told me all that he was going to do and why"

"tec was very nice and explained what he was doing"

"technician was timely and efficient"

"Very friendly, careful of the house."

"Will explained the differential between the delivered air and return air and that too much of a difference can put stress on the system such that the safety settings are shutting off the system until the components cool down and the system resets itself. Some flaws in our construction were pointed out such as the lower unit return ducting is only 14 inches in diameter which should be 16 inches - this restricts airflow. Also, a 90 degree elbow was not used; instead a flexible air ducting material was used which is restricting return airflow since it does not make a 90 degree bend, but a shallower return."

"Michael and Samuel went above and beyond."

"Very professional and friendly at the same time."

"CONSULTANT WAS HONEST AND STRAIGHT FORWARD IN DESCRIBING THE ISSUES."

"Efficient and very knowledgeable"

"Ron was extremely thorough and knowledgeable. He recognized (when a previous technician did not) that there was an error code that indicated the system was out of balance causing the system to switch to auxiliary heat far too often. Of course, this caused my electric bill to be higher."

"Steven showed up in time of appointment. Explained everything he was going to do."

"Arrived on time, explained what he found, and reminded me to renew my contract next visit."

"He appeared to be knowledgeable & serviced our equipment."

"Morning tech came out for maintenance appointment and mistakenly did something to make transformer blow out an hour later. Johnny came to fix within two hours on same day. He didnt have supplies that he needed, and got on the radio to hunt one down on another truck even though late in the day. He was determined to get things done even though dark had fallen and supply houses were closed. We sent him home saying wed be fine that night and he and a senior tech were back at 9 a.m, sharp the next day to fix things. I am always impressed with your customer service and am glad to have bought units and maintenance plans from you. Everyone is professional and eager to please, from salesmen to techs to dispatchers."

"We ran into an issue that took extra time and work and Johnathan was great about it. He got the problem solved and never skipped a beat. Great attitude and he made me feel better about the whole situation. I am also grateful that he found the issue with the wiring being loose and fixed that as it would have been a bad situation down the line."

"knowledgeable, courteous, efficient"

"always request new parts"

"Quick and friendly"

"easy to communicate with and Nathan gives good detail about what was preformed and feedback."

"Very forthright and clear information. Courteous and thorough."

"He (Chris?) was very efficient, professional, addressed the issues I identified, answered my questions and was respectful of our space."

"Tech was courteous and helpful"

"Excellent service provided. Very dependable. Could not have completed our home improvements without this company and their staff. Brad and Michael were always there through our projects."

"Johnathan was very professional, arrived on time, did great work. Would recommend him to anyone. Would definitely have him work on our system again."

"He was very informative on what he did to clean and check my furnace."

"He was very efficient and quick to diagnose the problem. He also explained the issue and what needed to be done to correct the problem."

"Nice young man and appeared to know what is was doing"

"Tech showed up on time and was very knowledgeable"

"i have used johnny before to service my unit and requested him for this service. he does a very thorough job, he seems to be conscious of making sure the customer understands what he is doing. i recommended Donelson h&a to my neighbor last year and he is now using them."

"Communication was good, they worked efficiently, answered my questions."

"Jeff has been doing our PM for years. He is outstanding!"

"Jeff is always pleasant and expertly resolves the issues in question."

"Ted did a great job and was thorough with his Fall Maintenance."

"Called before arrival, on time, courteous, informative."

"He did a good job and answered my question."

"Great technician"

"The technicians were on time and provided thorough service."

"He waited for me to show up."

"He told me everything he was doing and why it needed to be done"

"Satisfied with the service I received."