Donelson Air Service Experts Reviews

"Sarah showed up on time. Was very nice and professional. Solved my problem in a short matter of time."

"GOOD service"

"Johnny Rogers was very knowledgeable, professional and courteous. I request that he becomes my technician for any maintenance and repairs."

"My issue is not with the technicians that have had to service my year and one half years at least a fifth time now. It is with the unit itself. I often wonder if my unit was indeed brand new."

"The technician was punctual, efficient, prepared and friendly. He took the time to answer all my questions. He even changed my attic light bulb for me."

"Mr. Rogers was very helpful to explain the service I needed in a language I could understand. On the coldest day of the year, he took the time to do provide a thorough inspection and install two needed capacitors. He arrived early and completed his job in an efficient timeframe"

"He diagnosed a problem that had stymied earlier technicians and explained the issue clearly."

"I was at work.I wasn't there personally."

"This was our semi-annual inspection. Technician was punctual, effective, and respectful."

"Tech was very knowledgable and very"

"Johnny Rogers was very thorough and answered all of my questions."

"John was on time, checked the unit and went right to the problem. He is very knowledgeable and had the unit up and running in a matter of minutes. Great service."

"Johnny was thorough and efficient. Also, he was friendly and helpful in all of our interactions."

"On time, checked everything, informanded me"

"The tech explained everything to me in easily understandable terms."

"Very knowledgeable of his job"

"Paul very polite and patient explaining concerns"

"Tommy is always great!!!!"

"Fast and friendly"

"Excellent"

"Johnathan was very courteous and helpful in explaining about the new equipment he installed."

"Was so friendly and on time."

"Ron was very prompt, efficient and friendly."

"He is always courteous, professional and informative."

"Great Technical ! Efficient, good communication skills."

"The technician was prompt and efficient. He told us what he had done and answered all of our questions."

"Prompt in being on time, courteous, knowledgeable."

"Everyone involved was knowledgeable, competent and polite."

"Sarah was excellent in checking out our problem. She was on time as well. We highly recommend."

"Hoped that service tech would have thermostats on truck. Caused an extra cold day. Was very happy to be given a choice of thermostats when it did get replaced."

"Ryan was prompt, courteous, knows my machine, goes over everything he did with me."

"Excellent job"

"work was done on time and completed quickly and the system is now working well. Ronald"

"Tommy has been our service representative for several years. He is always on time, professional, and courteous. I trust Tommy."

"Ron was in and out without delay."

"Johnny did everything he asked to do. I was disappointed the initial installation crew did not inform me of filter cleaning for the mini-split system"

"The agent was friendly. installed thermostat, didn't leave instructions"

"I always get great service, with explanations of what was checked and what I might need to be concerned about."

"Friendly and knowledgeable"

"Teck was very good in his work."

"Great service"

"Jeffrey is polite, personable,thoughtful,considerate and knows what he is doing. I trust him completely and he knows his work 110%. I will always use Jeffrey and would give him a key to my house and not worry for a second. I know you must feel so fortunate to have such a fine, knowledgeable, caring,conscientious employee. Thank you , Jeff, for all you do!!!!"

"The tech was very polite and knowledgeable and on time."

"Johnny Rogers provided an excellent and timely service with great suggestions. He was super kind to my dog too!"

"Technician was efficient and professional."

"Nathan was prompt, timely completed the service with a reasonable time"

"Ron discovered our duct-work trunk problem which we would have never found. The next day the trunk was replaced. Our heating efficiency has noticeable improved."

"Very courteous and clearly explained possible issues."

"Jeff is the BEST"

"They did a good job cleaning my HVAC unit and the new plumbing assessment added value to the $99.00 annual maintenance plan."

"Mr. Watson is very professional."

"Chris was extremely polite and answered all our questions. We could tell he did a thorough and complete inspection"

"Technician did the job well."

"The guy new what is was doing or at least he seemed to know"

"Mr. Jeff has been servicing our system for the last 5 years and he is very courteous and know what he is doing. Always in a positive outlook and very dependable. You are blessed to have him in your team."

"His personality. He was the most friendliest, talker, sharing service person Ive had. And I dont remember his name"

"Friendly quick service Described service done"

"Explained things needing attention. Contract needing renewed."

"Was friendly. Thoroughly explained service rendered."

"Maintenance service tech conducted his check and had to have another tech to come out at 7pm the following night. Temperatures in the 30s and low 50s without heat because a vacuum hose was left disconnected from the HVAC unit"

"Ryan was extremely thorough, polite and prompt!"

"I feel that this was just a visit to have me buy something. In the past the technician at least cleaned off the mold with a hose and check the air filter. That was not done. I will not be buying the two visit deal again."

"He found a problem with our unit and was able to fix it"

"Carl was friendly and very professional. Got the job done quickly."

"Johnny was on time and efficient. Appreciated his explanation of how things were working and in good shape"

"Extremely detailed information on the state of our units and options provided to repair or replace"

"Michael took charge of the situation, managed the problem area, and charged us a reasonable fee."

"On time and very professional"

"Problem was not fixed. Woke up yesterday morning with no heat again, third time in a week. HAd another tech visit last night. Woke up again this morning with no heat. Unit was installed June 2016 & shouldn't be going bad this soon."

"William Earles is always friendly and on time. He likes his job and complete his work. We always request for him to do our semiannual maintenance visits. We"

"Will has been our service provider for several years an Nd he is very obliging and good"

"The men were super nice as I have always come to expect, but I find that the new thermostat is not user friendly at all!"

"On time---polite and efficient"

"Technician was friendly and knowledgeable."

"I appreciate the twice a year check-ups on our heating and cooling systems. The technicians are always friendly and helpful."

"Good technician! Showed up when expected."

"Polite, efficient, timely"

"the technician was very professional and courteous. knew his job and did great at explaining his answers to my questions."

"The two installers were very professional and efficient. They answered our questions clearly. BTW, the residential sales person (Jeff) was also great."

"Technician was very nice and personable. Did a good job in a very timely manner."

"Awesome yrs of service,when I needed appointments."

"Timothy checked out our unit and confirmed it was working well. He was polite and considerate."

"i always get great services"

"On time"

"On time, professional, nice"

"he told me just what he was doing and told me all that he was going to do and why"

"tec was very nice and explained what he was doing"

"technician was timely and efficient"

"Very friendly, careful of the house."

"Will explained the differential between the delivered air and return air and that too much of a difference can put stress on the system such that the safety settings are shutting off the system until the components cool down and the system resets itself. Some flaws in our construction were pointed out such as the lower unit return ducting is only 14 inches in diameter which should be 16 inches - this restricts airflow. Also, a 90 degree elbow was not used; instead a flexible air ducting material was used which is restricting return airflow since it does not make a 90 degree bend, but a shallower return."

"Michael and Samuel went above and beyond."

"Very professional and friendly at the same time."

"CONSULTANT WAS HONEST AND STRAIGHT FORWARD IN DESCRIBING THE ISSUES."

"Efficient and very knowledgeable"

"Ron was extremely thorough and knowledgeable. He recognized (when a previous technician did not) that there was an error code that indicated the system was out of balance causing the system to switch to auxiliary heat far too often. Of course, this caused my electric bill to be higher."

"Steven showed up in time of appointment. Explained everything he was going to do."

"Arrived on time, explained what he found, and reminded me to renew my contract next visit."

"He appeared to be knowledgeable & serviced our equipment."

"Morning tech came out for maintenance appointment and mistakenly did something to make transformer blow out an hour later. Johnny came to fix within two hours on same day. He didnt have supplies that he needed, and got on the radio to hunt one down on another truck even though late in the day. He was determined to get things done even though dark had fallen and supply houses were closed. We sent him home saying wed be fine that night and he and a senior tech were back at 9 a.m, sharp the next day to fix things. I am always impressed with your customer service and am glad to have bought units and maintenance plans from you. Everyone is professional and eager to please, from salesmen to techs to dispatchers."

"We ran into an issue that took extra time and work and Johnathan was great about it. He got the problem solved and never skipped a beat. Great attitude and he made me feel better about the whole situation. I am also grateful that he found the issue with the wiring being loose and fixed that as it would have been a bad situation down the line."

"knowledgeable, courteous, efficient"

"always request new parts"

"Quick and friendly"

"easy to communicate with and Nathan gives good detail about what was preformed and feedback."

"Very forthright and clear information. Courteous and thorough."

"He (Chris?) was very efficient, professional, addressed the issues I identified, answered my questions and was respectful of our space."

"Tech was courteous and helpful"

"Excellent service provided. Very dependable. Could not have completed our home improvements without this company and their staff. Brad and Michael were always there through our projects."

"Johnathan was very professional, arrived on time, did great work. Would recommend him to anyone. Would definitely have him work on our system again."

"He was very informative on what he did to clean and check my furnace."

"He was very efficient and quick to diagnose the problem. He also explained the issue and what needed to be done to correct the problem."

"Nice young man and appeared to know what is was doing"

"Tech showed up on time and was very knowledgeable"

"i have used johnny before to service my unit and requested him for this service. he does a very thorough job, he seems to be conscious of making sure the customer understands what he is doing. i recommended Donelson h&a to my neighbor last year and he is now using them."

"Communication was good, they worked efficiently, answered my questions."

"Jeff has been doing our PM for years. He is outstanding!"

"Jeff is always pleasant and expertly resolves the issues in question."

"Ted did a great job and was thorough with his Fall Maintenance."

"Called before arrival, on time, courteous, informative."

"He did a good job and answered my question."

"Great technician"

"The technicians were on time and provided thorough service."

"He waited for me to show up."

"He told me everything he was doing and why it needed to be done"

"Satisfied with the service I received."

"Came did his work and was so very nice and professional"

"The technician that came out has been with your company for a very long timean was knowledgeable about the system.I was with him part of the tome and could tell that he was doing a thorough job qand paying attention to detail."

"Ryan was very thorough, professional, and courteous."

"I am satisfied with the services provided once the technician arrived. I waited the 2 hr window and no one called or came. I called the office and was told they were running behind because the technicians were dealing with people without heat and someone should call. Fifteen minutes later I received a call and another 40 minutes later the technician arrived (1 hr past the 2 hr window). We have been customers for about 5 yrs and this scenario repeats itself every 6 months for the maintenance calls."

"They explained everything clearly."

"The first technician didnt arrive, so another technician came out in the evening. This was Paul, who was very thorough."

"The tech was very professional and friendly. Work was done in a timely way. He even went back to the office to pick up a filter (I had called several days before the visit to request that the filter be on the truck - that didn't happen, so he went back to get it.) Service!!"

"technician was thorough and efficient."

"Ted Ness was a true expert he did a very thorough job and pin pointed exactly what was wrong and fixed the issue with due diligence very good at what he does with efficiency"

"Courteous and efficient"

"Ron was professional,timely and compassionate.l,"

"Ryan is knowledgeable and cared about his job."

"Friendly and explained work completed in a manner that we could understand"

"Polite tech. Quick & efficient."

"On time and quick to complete the service. Polite."

"You can not diagnose unit by attaching only the high side hose of the Guatemalan set and you sure can not clean the outside coils of dirt and debris by using the defrost cycle only thing he cleaned is the dirt around the area where the relays and capacitors were he may have checked the amps on one wire but that was all cause he never moved his amp clamp! I do not know who he trying to impress by disconnect wire and reconnecting them but it was not me"

"Tech was prompt, courteous, informative and knowledgeable in his work."

"I always request Nathan because he's trustworthy, reliable, and very professional He's the best!"

"they did not service anything for me. they were too expensive"

"I feel very confident when Jeff comes by 2xs a year to inspect my HVAC. He is very through and honest."

"Nathan is extremely professional and knowledgable. I feel confident in his work. I trust what he tells me about my HVAC systems."

"The technician arrived at 4:25 but the window was 2 to 4. We were concerned that he wasnt coming. There was no notice of running late. However when he got here and did his inspection , he was very thorough and transparent. We were pleased."

"Good job"

"I specifically requested a particular repairman and that didnt happen. I had no problems with who was sent but my request was ignored."

"Knowledgable"

"Jeff was thorough, kind, professional and informative."

"DA always treats me with kindness, respect and are always knowledgeable."

"explained in detail, friendly, knowledge of working ethics,"

"Johnny is very thorough and courteous"

"Nathan was prompt, friendly, and professional. He was a bit early and I was not home yet, but he turned around and came right back!"

"The service man was on time and explained everything that he did and showed me what he did to check out my unit."

"Technician was courteous, careful to not bring dirt in the house, arrived at requested time, and explained all the work he was doing in plain terms."

"I've been waiting to find out about my warranty. When I didn't get it in about 3-4 days. I called I think it's been another 2-3 days sinceI've called. Also, was wondering why the blower was rated BAD on the form when it wasn't even in the caution range yet. I want to make sure if I decide to replace it, that I would be under the warranty of 10 years. I got it sometime in the spring I think."

"Technician was prompt and efficient."

"Because it is true!"

"Jeffery has been servicing my system for many years. He is honest and kind, and always does an excellent job."

"Very efficient on time ... informative. Very polite..."

"I assume everything was OK but nothing was said. Technician is very young and lacks communication skills ! But I assume the unit is working fine !"

"On time, quick diagnosis, very professional. Tim was absolutely great."

"Mike was prompt for apt. time, introduced himself, and went straight to work identifying the problem. Very professional."

"Excellent service"

"Nathan, Saturday service and quick response."

"The two gentlemen came out in the night cold had great attitudes and got the job done"

"Paul was very nice and answered all questions."

"Chuck is world class. Very knowledgeable."

"The service technician did very well. The scheduling was poor since my appointment was 12-2 and he arrived at 3."

"Because Carl is very efficient and does his job with professionalism and is very knowledgeable....easy to talk to and explains everything to the customer in detail..."

"Dillon was professional, efficient and courteous"

"I have a Rheem unit thats less than 2.5 years old. After spending over an hour trying to figure out what the problem I was told the CPU board was paid $475 to to replace the CPU board. The board was replaced. The unit did NOT immediately turn back on. Spent 20+ mins tinkering before the heat turned on around 12pm on Saturday. The heat worked for less than 8 hours and I Had to call donelson to come back out again the next morning which was Sunday 11/3 to see what the problem was. I was told on the second visit by a different technician that the problem was actually the pressure switch and that would cost another $200 to replace. She was able to get the heat unit back on but told me she would have to come back on Monday to get the parts. The unit worked for another 8 hours that Sunday. She came back Monday to replace and The unit has been working fine. I do not think that I should have spent $475 to replace the CPU board on a barely two year old unit cause it wasnt ever the issue which is we identified by her gettin the unit to run for 8 hours on Sunday just like it did on Saturday."

"Minimal disruption"

"Good service."

"Jason (and Davis) were soooo clean and professional."

"I trust Tyler"

"Had to wait a bit too long"

"Ryan was calm and efficient. He cleaned my hvac the cleanest ever done. He was very professional.."

"After he did the ANNUAL CHECKUP, the heater has been making a noise that it NEVER made before he did the checkup. I think he accidentally did something to cause this new NOISE."

"Ryan was very polite and quick with the repairs needed on our unit"

"He fixed the problem."

"Sarah was terrific. She was friendly and explained everything really well."

"Carl was a fantastic man who was very thorough! He even put on shoe booties to walk through the house so he did not track anything in. He was very detailed in his report and did what he could to get us locked into the right contract for us. He explained things on a level that we understood!"

"Ron came late on a Friday night to get the heat working. Really appreciated that. And Ron's the man... always kind and respectful. Give that guy a raise."

"Jeff is very professional and polite. We always ask that he be the expert to visit our home. This was first time he was late but he called us that he was in traffic (Nashville), I'm surprised he wasn't any later! Question 6 I didn't answer because it wasn't his fault!"

"Very professional and knew his stuff"

"He performed his service properly."

"Prompt, polite, knowledgeable"

"Always pleasant and helpful"

"Samuel explained what he was doing and results."

"Knowledgeable professional techs."

"On time. Efficient. Answered all questions."

"Last year I was told I need to replace a heater kit and the cost would be a little over $300. I could not afford the cost and did not have it replaced. This year I inquired about the cost and was told $100 more than last year. I called another company and was charged $150 less than what Donelson was going to charge. Very satisfied with the company that performed the service on my heating unit. Very disappointed with Donelson Air. Makes me regret renewing my service contract with Donelson."

"Very thorough, knowledgeable and answered all my questions."

"The technician is exceptional."

"Great guy and good at his job"

"Jeff is knowledgeable, efficient and thorough. A real professional. He's also a genuinely nice guy. He has serviced my units for about 9 years and we are always glad to see him."

"excellent service"

"Chasen responded very promptly - came to my house and assessed my situation and was very willing to help me. Worked seamlessly with my contractor. Put my construction back on track."

"Very courteous, timely, & professional."

"Prompt, efficient, good value"

"The service was quick and he was very informative about the issue and fix. Christopher was great."

"The technician answered all my questions and appeared to me to "know what he was doing"."

"The technician was very helpful and efficient."

"Technicians were great.."

"On time, courteous, and professional"

"Connie was great to schedule an appointment around my time frame. Steve came on time and and checked everything. Professional and pleasant."

"Your service guy was very courteous and polite and did a wonderful job"

"He was very knowledgeable about the system. fixed some minor issues before they became major."

"Tim is familiar with our units. We wish that you would send him every time. One of the other techs was not very thorough, although it was a very hot day."

"He was hurting but he was very nice."

"Gentleman was knowledgeable and professional."

"Very profession; came in WITH shoe covers.; Completed the job inside and outside and left the floor clean."

"Tech was running late; I was called and notified."

"Samuel arrived on time, was very professional."

"Machines work."

"Always do a good job."

"I was told the tech would call when on way. I received no call."

"Quick, prompt, friendly"

"Will is always thorough and polite"

"Answersbelow"

"On time, knowledgeble and couteous"

"The technician was very efficient and knowledgeable."

"Very timely. Very Polite. Very Thorough."

"John was on time, prompt, and helpful. I hope to see John again."

"Techs were on time, worked hard without a break, and did excellent work."

"I believe that the work was ultimately technically very good. However, I was extremely disappointed that the technicians did not arrive when scheduled, did not have all the materials needed on the truck, had to wait for the insulation machine to be available and had to return on a second day to replace an incorrect part."

"Unit is running, tech was very helpful on the issue at hand and how to avoid it for next time"

"Ron was very good to find what had caused a very loud noise that became an issue the day our annual checkup had been done and Ron fixed it!"

"She was professional and knowledgeable. I felt that she knew what she was doing ."

"My service experts, Will, was very committed to solving my inquiries by identifying my A/C unit compressor issues and by going through every details before concluding the service."

"Tommy always does a great job"

"A thorough examination of our system. A professional, courteous technician. Very straightforward advice and assessment of our system."

"Friendly"

"Dylan was very professional, helpful explaining things, and courteous."

"Chris was polite and very knowledgeable of he was doing to repair my furnace . He will return to fix another problem on Thursday."

"The technician was prompt and helpful"

"Did not get here until 11:30"

"Fixed my problem in a timely manner."

"It was late Saturday night"

"Mike was very helpful and informative"

"Very polite end respectful. Explained what he did and checked."

"Ryan was efficient, knowledgeable, on time, and courteous"

"Good service !"

"Samuel did a great job. Very efficient and pleasant."

"He explained every thing to me about my air conditioner. He even took a picture of the inside of my air conditioner to show me as he explained it."

"Donelson Air has always serviced our account well. On time. Do not make a mess. Reset thermostat to where it was when they arrived. Cordial."

"The technician was able to get a heater working."

"Will arrived at the time expected and worked well replacing parts."

"Technician was very courteous and efficient."

"The young man worked steadily and seemed to know what he was doing."

"came in did his job explained what h saw and went to his next job"

"He was very honest and upfront with us"

"AFTER SERVICE/TECHNICIAN EXPLAINED EVERYTHING THAT WAS DONE PLUS CURRENT CONDITION"

"Tech new his stuff and did well."

"He went above and beyond the call of duty to assist with an issue. His spectacular service will keep us as customers!"

"Samuel was very thorough in his inspection"

"The service tech was on time, personable and professional."

"On time and polite. I thought his work was slow however."

"Courteous and on time"

"Mis diagnosis"

"Both technicians listened carefully to our concerns and conducted their inspections accordingly. They made recommendations to improve our HVAC and plumbing systems."

"arrived early for appointment, office phoned ahead of arrival."

"I was very pleased when he offered to help me replace the cover on an overhead light fixture that I too heavy for me to fix on my own."

"Scott Martin went up and beyond correcting 2 different problems. He gave many hours of his time so we could have heat. He is a valuable employee to your company."