Donelson Air Service Experts Reviews

"CONSULTANT WAS HONEST AND STRAIGHT FORWARD IN DESCRIBING THE ISSUES."

"Efficient and very knowledgeable"

"Ron was extremely thorough and knowledgeable. He recognized (when a previous technician did not) that there was an error code that indicated the system was out of balance causing the system to switch to auxiliary heat far too often. Of course, this caused my electric bill to be higher."

"Steven showed up in time of appointment. Explained everything he was going to do."

"Arrived on time, explained what he found, and reminded me to renew my contract next visit."

"He appeared to be knowledgeable & serviced our equipment."

"Morning tech came out for maintenance appointment and mistakenly did something to make transformer blow out an hour later. Johnny came to fix within two hours on same day. He didnt have supplies that he needed, and got on the radio to hunt one down on another truck even though late in the day. He was determined to get things done even though dark had fallen and supply houses were closed. We sent him home saying wed be fine that night and he and a senior tech were back at 9 a.m, sharp the next day to fix things. I am always impressed with your customer service and am glad to have bought units and maintenance plans from you. Everyone is professional and eager to please, from salesmen to techs to dispatchers."

"We ran into an issue that took extra time and work and Johnathan was great about it. He got the problem solved and never skipped a beat. Great attitude and he made me feel better about the whole situation. I am also grateful that he found the issue with the wiring being loose and fixed that as it would have been a bad situation down the line."

"knowledgeable, courteous, efficient"

"always request new parts"

"Quick and friendly"

"easy to communicate with and Nathan gives good detail about what was preformed and feedback."

"Very forthright and clear information. Courteous and thorough."

"He (Chris?) was very efficient, professional, addressed the issues I identified, answered my questions and was respectful of our space."

"Tech was courteous and helpful"

"Excellent service provided. Very dependable. Could not have completed our home improvements without this company and their staff. Brad and Michael were always there through our projects."

"Johnathan was very professional, arrived on time, did great work. Would recommend him to anyone. Would definitely have him work on our system again."

"He was very informative on what he did to clean and check my furnace."

"He was very efficient and quick to diagnose the problem. He also explained the issue and what needed to be done to correct the problem."

"Nice young man and appeared to know what is was doing"

"Tech showed up on time and was very knowledgeable"

"i have used johnny before to service my unit and requested him for this service. he does a very thorough job, he seems to be conscious of making sure the customer understands what he is doing. i recommended Donelson h&a to my neighbor last year and he is now using them."

"Communication was good, they worked efficiently, answered my questions."

"Jeff has been doing our PM for years. He is outstanding!"

"Jeff is always pleasant and expertly resolves the issues in question."

"Ted did a great job and was thorough with his Fall Maintenance."

"Called before arrival, on time, courteous, informative."

"He did a good job and answered my question."

"Great technician"

"The technicians were on time and provided thorough service."

"He waited for me to show up."

"He told me everything he was doing and why it needed to be done"

"Satisfied with the service I received."

"Came did his work and was so very nice and professional"

"The technician that came out has been with your company for a very long timean was knowledgeable about the system.I was with him part of the tome and could tell that he was doing a thorough job qand paying attention to detail."

"Ryan was very thorough, professional, and courteous."

"I am satisfied with the services provided once the technician arrived. I waited the 2 hr window and no one called or came. I called the office and was told they were running behind because the technicians were dealing with people without heat and someone should call. Fifteen minutes later I received a call and another 40 minutes later the technician arrived (1 hr past the 2 hr window). We have been customers for about 5 yrs and this scenario repeats itself every 6 months for the maintenance calls."

"They explained everything clearly."

"The first technician didnt arrive, so another technician came out in the evening. This was Paul, who was very thorough."

"The tech was very professional and friendly. Work was done in a timely way. He even went back to the office to pick up a filter (I had called several days before the visit to request that the filter be on the truck - that didn't happen, so he went back to get it.) Service!!"

"technician was thorough and efficient."

"Ted Ness was a true expert he did a very thorough job and pin pointed exactly what was wrong and fixed the issue with due diligence very good at what he does with efficiency"

"Courteous and efficient"

"Ron was professional,timely and compassionate.l,"

"Ryan is knowledgeable and cared about his job."

"Friendly and explained work completed in a manner that we could understand"

"Polite tech. Quick & efficient."

"On time and quick to complete the service. Polite."

"You can not diagnose unit by attaching only the high side hose of the Guatemalan set and you sure can not clean the outside coils of dirt and debris by using the defrost cycle only thing he cleaned is the dirt around the area where the relays and capacitors were he may have checked the amps on one wire but that was all cause he never moved his amp clamp! I do not know who he trying to impress by disconnect wire and reconnecting them but it was not me"

"Tech was prompt, courteous, informative and knowledgeable in his work."

"I always request Nathan because he's trustworthy, reliable, and very professional He's the best!"

"they did not service anything for me. they were too expensive"

"I feel very confident when Jeff comes by 2xs a year to inspect my HVAC. He is very through and honest."

"Nathan is extremely professional and knowledgable. I feel confident in his work. I trust what he tells me about my HVAC systems."

"The technician arrived at 4:25 but the window was 2 to 4. We were concerned that he wasnt coming. There was no notice of running late. However when he got here and did his inspection , he was very thorough and transparent. We were pleased."

"Good job"

"I specifically requested a particular repairman and that didnt happen. I had no problems with who was sent but my request was ignored."

"Knowledgable"

"Jeff was thorough, kind, professional and informative."

"DA always treats me with kindness, respect and are always knowledgeable."

"explained in detail, friendly, knowledge of working ethics,"

"Johnny is very thorough and courteous"

"Nathan was prompt, friendly, and professional. He was a bit early and I was not home yet, but he turned around and came right back!"

"The service man was on time and explained everything that he did and showed me what he did to check out my unit."

"Technician was courteous, careful to not bring dirt in the house, arrived at requested time, and explained all the work he was doing in plain terms."

"I've been waiting to find out about my warranty. When I didn't get it in about 3-4 days. I called I think it's been another 2-3 days sinceI've called. Also, was wondering why the blower was rated BAD on the form when it wasn't even in the caution range yet. I want to make sure if I decide to replace it, that I would be under the warranty of 10 years. I got it sometime in the spring I think."

"Technician was prompt and efficient."

"Because it is true!"

"Jeffery has been servicing my system for many years. He is honest and kind, and always does an excellent job."

"Very efficient on time ... informative. Very polite..."

"I assume everything was OK but nothing was said. Technician is very young and lacks communication skills ! But I assume the unit is working fine !"

"On time, quick diagnosis, very professional. Tim was absolutely great."

"Mike was prompt for apt. time, introduced himself, and went straight to work identifying the problem. Very professional."

"Excellent service"

"Nathan, Saturday service and quick response."

"The two gentlemen came out in the night cold had great attitudes and got the job done"

"Paul was very nice and answered all questions."

"Chuck is world class. Very knowledgeable."

"The service technician did very well. The scheduling was poor since my appointment was 12-2 and he arrived at 3."

"Because Carl is very efficient and does his job with professionalism and is very knowledgeable....easy to talk to and explains everything to the customer in detail..."

"Dillon was professional, efficient and courteous"

"I have a Rheem unit thats less than 2.5 years old. After spending over an hour trying to figure out what the problem I was told the CPU board was paid $475 to to replace the CPU board. The board was replaced. The unit did NOT immediately turn back on. Spent 20+ mins tinkering before the heat turned on around 12pm on Saturday. The heat worked for less than 8 hours and I Had to call donelson to come back out again the next morning which was Sunday 11/3 to see what the problem was. I was told on the second visit by a different technician that the problem was actually the pressure switch and that would cost another $200 to replace. She was able to get the heat unit back on but told me she would have to come back on Monday to get the parts. The unit worked for another 8 hours that Sunday. She came back Monday to replace and The unit has been working fine. I do not think that I should have spent $475 to replace the CPU board on a barely two year old unit cause it wasnt ever the issue which is we identified by her gettin the unit to run for 8 hours on Sunday just like it did on Saturday."

"Minimal disruption"

"Good service."

"Jason (and Davis) were soooo clean and professional."

"I trust Tyler"

"Had to wait a bit too long"

"Ryan was calm and efficient. He cleaned my hvac the cleanest ever done. He was very professional.."

"After he did the ANNUAL CHECKUP, the heater has been making a noise that it NEVER made before he did the checkup. I think he accidentally did something to cause this new NOISE."

"Ryan was very polite and quick with the repairs needed on our unit"

"He fixed the problem."

"Sarah was terrific. She was friendly and explained everything really well."

"Carl was a fantastic man who was very thorough! He even put on shoe booties to walk through the house so he did not track anything in. He was very detailed in his report and did what he could to get us locked into the right contract for us. He explained things on a level that we understood!"

"Ron came late on a Friday night to get the heat working. Really appreciated that. And Ron's the man... always kind and respectful. Give that guy a raise."

"Jeff is very professional and polite. We always ask that he be the expert to visit our home. This was first time he was late but he called us that he was in traffic (Nashville), I'm surprised he wasn't any later! Question 6 I didn't answer because it wasn't his fault!"

"Very professional and knew his stuff"

"He performed his service properly."

"Prompt, polite, knowledgeable"

"Always pleasant and helpful"

"Samuel explained what he was doing and results."

"Knowledgeable professional techs."

"On time. Efficient. Answered all questions."

"Last year I was told I need to replace a heater kit and the cost would be a little over $300. I could not afford the cost and did not have it replaced. This year I inquired about the cost and was told $100 more than last year. I called another company and was charged $150 less than what Donelson was going to charge. Very satisfied with the company that performed the service on my heating unit. Very disappointed with Donelson Air. Makes me regret renewing my service contract with Donelson."

"Very thorough, knowledgeable and answered all my questions."

"The technician is exceptional."

"Great guy and good at his job"

"Jeff is knowledgeable, efficient and thorough. A real professional. He's also a genuinely nice guy. He has serviced my units for about 9 years and we are always glad to see him."

"excellent service"

"Chasen responded very promptly - came to my house and assessed my situation and was very willing to help me. Worked seamlessly with my contractor. Put my construction back on track."

"Very courteous, timely, & professional."

"Prompt, efficient, good value"

"The service was quick and he was very informative about the issue and fix. Christopher was great."

"The technician answered all my questions and appeared to me to "know what he was doing"."

"The technician was very helpful and efficient."

"Technicians were great.."

"On time, courteous, and professional"

"Connie was great to schedule an appointment around my time frame. Steve came on time and and checked everything. Professional and pleasant."

"Your service guy was very courteous and polite and did a wonderful job"

"He was very knowledgeable about the system. fixed some minor issues before they became major."

"Tim is familiar with our units. We wish that you would send him every time. One of the other techs was not very thorough, although it was a very hot day."

"He was hurting but he was very nice."

"Gentleman was knowledgeable and professional."

"Very profession; came in WITH shoe covers.; Completed the job inside and outside and left the floor clean."

"Tech was running late; I was called and notified."

"Samuel arrived on time, was very professional."

"Machines work."

"Always do a good job."

"I was told the tech would call when on way. I received no call."

"Quick, prompt, friendly"

"Will is always thorough and polite"

"Answersbelow"

"On time, knowledgeble and couteous"

"The technician was very efficient and knowledgeable."

"Very timely. Very Polite. Very Thorough."

"John was on time, prompt, and helpful. I hope to see John again."

"Techs were on time, worked hard without a break, and did excellent work."

"I believe that the work was ultimately technically very good. However, I was extremely disappointed that the technicians did not arrive when scheduled, did not have all the materials needed on the truck, had to wait for the insulation machine to be available and had to return on a second day to replace an incorrect part."

"Unit is running, tech was very helpful on the issue at hand and how to avoid it for next time"

"Ron was very good to find what had caused a very loud noise that became an issue the day our annual checkup had been done and Ron fixed it!"

"She was professional and knowledgeable. I felt that she knew what she was doing ."

"My service experts, Will, was very committed to solving my inquiries by identifying my A/C unit compressor issues and by going through every details before concluding the service."

"Tommy always does a great job"

"A thorough examination of our system. A professional, courteous technician. Very straightforward advice and assessment of our system."

"Friendly"

"Dylan was very professional, helpful explaining things, and courteous."

"Chris was polite and very knowledgeable of he was doing to repair my furnace . He will return to fix another problem on Thursday."

"The technician was prompt and helpful"

"Did not get here until 11:30"

"Fixed my problem in a timely manner."

"It was late Saturday night"

"Mike was very helpful and informative"

"Very polite end respectful. Explained what he did and checked."

"Ryan was efficient, knowledgeable, on time, and courteous"

"Good service !"

"Samuel did a great job. Very efficient and pleasant."

"He explained every thing to me about my air conditioner. He even took a picture of the inside of my air conditioner to show me as he explained it."

"Donelson Air has always serviced our account well. On time. Do not make a mess. Reset thermostat to where it was when they arrived. Cordial."

"The technician was able to get a heater working."

"Will arrived at the time expected and worked well replacing parts."

"Technician was very courteous and efficient."

"The young man worked steadily and seemed to know what he was doing."

"came in did his job explained what h saw and went to his next job"

"He was very honest and upfront with us"

"AFTER SERVICE/TECHNICIAN EXPLAINED EVERYTHING THAT WAS DONE PLUS CURRENT CONDITION"

"Tech new his stuff and did well."

"He went above and beyond the call of duty to assist with an issue. His spectacular service will keep us as customers!"

"Samuel was very thorough in his inspection"

"The service tech was on time, personable and professional."

"On time and polite. I thought his work was slow however."

"Courteous and on time"

"Mis diagnosis"

"Both technicians listened carefully to our concerns and conducted their inspections accordingly. They made recommendations to improve our HVAC and plumbing systems."

"arrived early for appointment, office phoned ahead of arrival."

"I was very pleased when he offered to help me replace the cover on an overhead light fixture that I too heavy for me to fix on my own."

"Scott Martin went up and beyond correcting 2 different problems. He gave many hours of his time so we could have heat. He is a valuable employee to your company."

"Quite nice, polite, informative. Very professional."

"Courteous and thorough service"

"I've misplaced her name, but my HVAC technician is excellent! She arrives exactly on time, is meticulous in her work and clear in her explanation."

"Tech Ted was one of the best serviceman in our many years with Donelson. A true professional. Can I have him every year?"

"Nathan was very personable and completed the work in a timely manner"

"The service tech was very friendly, knowledgeable, and made the repair quickly."

"Very courteous and friendly and helpful and took the time out to explain."

"Fast and knew what was doing."

"We were overall very pleased with all members of the team that did the work."

"Sam explained things to me step by step"

"Steven did a great job - friendly and thorough. Went above and beyond to clean up in the attic where there were dead bees."

"Very polite and worked hard. He also communicated clearly and fully."

"Sarah was on time, professional and knowledgeable"

"He was very polite and patient with me when I was frustrated about the bill. He showed me pictures of what he found."

"Keep us informed about what he was doing,And told us every thing looked great and was,funtioning very well.Sat and explained every thing to me.Very educated about his profession."

"Technician was knowlegdable and quickly discovered problem and fixed without delay."

"Professional attitude. Personable."

"She seemed efficient and cleaned my heating unit in a timely manner"

"Very professional and friendly"

"Jeff is actually infinity plus!!!! Number one ....he cares! Number two...he is persistent. He doesn't quit until he finds the problem. He is so intelligent!!! He is personable. He always seems happy and glad to see his clients. There is NOBODY like Jeff!!!!!!!!!"

"The tech, Amy is wonderful"

"The technician was very friendly, helpful, thorough, and efficient."

"I have used DHAC for many years and yesterday was the first time we have and any issues. I tried to schedule my PM that I had already been paid for and was told by Amy that I couldn't since it hadn't been six months yet. We had an issue with one of our units and she told me we would have to do this as a seperate call. Funny thing is that in yesterday's mail I received a post card telling me to go ahead and set up my PM??? I was also told by Amy that the tech would be at our house between 4-6:00. We came home to make sure that we were there and by 6:30 no one had called so I called Jeff Owen and he hadn't been notified of our appointment yet. He came anyway and arrived at 8:30PM."

"Very poor communication! I was told that the techs were running 1to 1 1/2 hours behind.When I left my home I received a call within 15 minutes telling that tech was in my driveway."

"Competent, good service"

"The technician usually comes in the basement and checks the actual unit. This one did not do that."

"Professional and efficient"

"Considerate, customer friendly, good advice"

"Annual service checkup for 2019 was reinstated per discussion with Ricky. Will make 2020 appointment prior to May."

"Tim Bailey has been my tech for more than 20 years. As always he was very professional."

"Excellent work. The tech even gave you lessons on how you should keep up with the maintenance of your A/C unit."

"Sarah did an excellent job and went out of her way to make sure our unit was in good order."

"Thomas was very professional an explained condition of the unit"

"I had an appointment on Friday from 5-8pm. No one called. I canceled the appointment after 9. I was disappointed with the lack of respect for my time. I called Monday to reschedule and that appointment time was on time."

"Ron was pm time and explained everything to me."

"William does great work, and he is very pleasant."

"Prompt, courteous, efficient"

"Chuck is overall a knowledgeable tech and easy to rely information if asked"

"Good service"

"Arrived on time, got the job done; quite satisfied as always."

"He was very helpful."

"Professional, timely service"

"TED DD A GREAT JOB"

"I was impressed with Mr. Neff's professionalism. He seemed very knowledgeable about the job he was sent to do."

"Michael , explained the process of Fall cleaning."

"on time , professional, polite, and focused."

"Anytime my wife is thrilled with any service, I am happy :-). She just loves the guys who comes out as they treat her as family!"

"They were clean and neat. for them to be in the attic I forgot they were here."

"The service tech came very quickly on a Saturday morning and resolved the issue quickly."

"Unexpectedly fast service"

"Because he could not figure out what is the problem in my air conditioner. He said may be this or this or that. He said we need change one part but after changing, may be other problem. He did not know. He took money for diagnosis the problem but he did diagnosis the problem correctly, he took money for nothing ????"

"Your technician was fast, efficient and professional."

"The system is still having issues."

"I was advised that by signing up for the agreement of $99 to have our unit serviced over the next year, the service charges would be waived. It most certainly was not and we were charged!!"

"Service experts was very responsive. They sent out a technician within a couple of hours of my call, even though it was evening. The technician was quick to explain what was wrong and made an appointment for me for the earliest time on the next day. Everyone was very efficient, professional, and oh yes, they fixed the problem."

"Paul was great, on time, knowledgeable and gave great advice. He noted a capacitor out of limits, made a recommendation without pressure, and I had him change it out. He also located a pinhole leak from the attic unit drain that was causing some ceiling damage below. He repaired it quickly for what I conside4 a very fair price."

"Friendly. Quick. Efficient."

"The service technician was 30 minutes late to the 2 hour scheduling window provided. I understand things come up, but my time is valuable just like everyone else's. In addition, I had paid the $99 renewal fee online, and then the technician proceeded to charge us another $99. This is not acceptable."

"Pleasant and friendly service"

"Arrived on time and very good technician"

"Technician was on time & answered all questions that I had. Appreciated him replacing my filters I bought. Furnace location makes it difficult for me"

"No interest except in future sales."

"Tech did an excellent job."

"got the job done correctly and showed up on time"

"They were prompt - even called prior to see if they could come early. Pleasant fellow."

"On time and performed the scheduled service"

"Tech John knows his stuff!!!! Knowledgeable, friendly and cleans up after himself. Willing to answer all of my questions!"

"Tech was friendly and most of all explained the problem and what it took to repair it AND what to expect moving forward."

"Been waiting 3 weeks to even get an evaluation communicated to me. Phone calls not returned. I'm considering taking my 20 year-long business elsewhere."

"Professional, cordial service."

"Quick response to my call. Knowledgeable and friendly service tech. And the problem was solved quickly."

"Technician arrived early, good communication from dispatcher about early availability."

"I had an air unit installed in April 2018. I have kept up with the maintenance. Per my last maintenance on 08/27/2019, after the technician left, the return air duct had came detached. I contacted the technician and he came back out to look at it and determined a "crew" would need to come out and re-attach. He called me with an outrageous quote of $800. This unit is barely over 2 years old. Being a valued customer, I shouldn't be charged and if anything NOT the amount quoted. In further inspection, it was determined the initial installers did not attach the return duct property. If it was attached properly, it wouldn't have detached so early after the install. I am utterly disappointed that I would have to get this repaired at my expense. This quote was done with pictures, without anyone from the "crew" coming out to inspect for themselves. I'm disappointed in the fact that this wasn't done correctly initially and as a consumer not knowing what to look for in an installation of this magnitude, I feel taken advantage of."

"I called on Sunday. It's 7:50pm Friday and I still don't have the A/C fixed."

"You got here quickly, diagnosed the issue, and completed the repair in a timely manner."

"She was very courteous and professional."

"Brad is a very good guy overall, up to the point and very knowledgeable."

"John spent a lot of time troubleshooting the problem"

"Donelson Air provided expert help to get the stain off of my wall from a previous technician."

"Very professional"

"There were some schedules issues and some miscommunication on the part being ordered, but once the job was completed, it was done well. However, the only outstanding issue I have, and it's not with the latest repair, is that during the "spring cleaning", the leaves were never cleaned out of the unit. I told this to the Operations Manager while scheduling the latest fan motor repair and he said he would have the next person out take a picture and if it showed the unit had indeed NOT been cleaned inside (including the leaves), he would send someone back out to properly clean the unit. Well, apparently the picture was not taken and/or provided to him because the inside of the unit is still dirty and contains the leaves. This is the first year the so called "cleaning" didn't seem to happen."

"Professional, courteous, and informative."

"Will knows exactly what needs to be done to fix the ac"

"Service was perfect - great technician."

"Fast, courteous, on time and reliable."

"Mr. Jeff is very knowledgeable about what he does and I trust him that hes honest and cares for our unit. He makes sure that its running good before he leaves."

"Polite, knowledgeable"

"quality service"

"Samuel was very courteous and knowledgeable about his job. He explained what he would be doing."

"Technician was professional and thorough."