Donelson Air Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 6,988 Reviews
donnie S.
nashville, tennessee
"Awesome techs and awesome service! Thank you!"
susan Y.
hermitage, tennessee
"Expert knowledge"
mr baird B.
antioch, tennessee
wilbur B.
hermitage, tennessee
"Pleasant and professional"
dr nance N.
nashville, tennessee
mr mcgee M.
lavergne, tennessee
"Bc, I could not read his hand writing. It was not clear what the actual reason was that caused the unit not to run. Too, the word defroster, but no explanation. And he wrote "thinking about adv plan.""
mr peck P.
nashville, tennessee
ms howard H.
nashville, tennessee
"Ryan was on-time, respectful, listens and knew my machine and concerns. He checked all of my concerns during the service."
ms parker P.
nashville, tennessee
"He did what he was sent to do"
mr wright W.
hermitage, tennessee
"Good man"
marty H.
nashville, tennessee
"He was on-time, polite, and knew his business."
ashley M.
la vergne, tennessee
"They were really backed up bc the time of year but still made it out to me the same day, the lady came out when it was raining and dark outside and changed my blower motor. She was very friendly and informative."
jeff H.
nashville, tennessee
"The technician was nice but he was unable to fix the problem. He diagnosed it as a wiring issue but it has since been determined to be something else. I feel I paid $188 for nothing."
anne J.
antioch, tennessee
"Great customer service"
mr frasure F.
nashville, tennessee
"The technician was polite, knowledgeable and timely."
florence W.
nashville, tennessee
"Tech arrived on time without prior notice, checked unit. He told me that my unit was working properly, did not check filters nor did he close the gate near the unit. Did not have me sign for completed work. He told me he was going to truck to complete paperwork, stayed in truck a while, but never came back for me to sign Customer Receipt, just left."
will N.
nashville, tennessee
"Mr. Ramer was very professional and did not mind answering my questions."
debbie H.
nashville, tennessee
"We always ask for William Earles. He is always on time and does a complete job."
john B.
nashville, tennessee
"Technician was very good. Because your system was down, he didn't have all the parts he needed and had to come back later to finish."
ms clausi C.
franklin, tennessee
mr davis D.
springfield, tennessee
charles ray T.
nashville,, tennessee
"He did a fast and efficient job."
chris C.
madison, tennessee
"Chuck is very professional, friendly, I always ask for him."
charles M.
old hickory, tennessee
"tech seemed to know what to do and carried out his job efficiently"
jennifer G.
nashville, tennessee
mr beard B.
franklin, tennessee
allen B.
madison, tennessee
trey M.
nashville, tennessee
mr guy G.
mt juliet, tennessee
maggie K.
hermitage, tennessee
terri M.
nashville, tennessee
james P.
antioch, tennessee
ms hoyos H.
nashville, tennessee
"Knowledge, patience and made great saving tip suggestions."
mr harris H.
nashville, tennessee
"Early and thorough"
jean L.
franklin, tennessee
"The technician was very thorough and told me everything he did. He was very polite."
anita E.
nashville, tennessee
"I didnt receive a call that he was on the way and I cant understand why he finished so quickly. He was here and gone in less than 15 minutes. It usually takes longer."
mrs donnell D.
murfreesboro, tennessee
"TECHNICIAN WAS VERY THOROUGH IN HIS EVALUATION AND EXPLAINED WHAT HE WAS DOING AND HOW IT AFFECTS THE UNIT."
mr staggs S.
hermitage, tennessee
gary D.
gallatin, tennessee
"John was great however they were not able to help us."
ms M.
nashville, tennessee
"ARRIVED ON TIME, COURTEOUS - BUT NOT SURE WHAT IS INCLUDED IN THE PREVENTIVE PACKAGE"
dorothy J.
old hickory, tennessee
"The service tech was very efficient and nice and pleasant to work with."
shelly D.
greenbrier, tennessee
"Nobody ever showed up.Ive called the office 3 times.Someone tells me billing department will get back to me every time.One day i was told computers were down and to leave a message,then i was hung up on."
olin W.
nashville, tennessee
"They were very careful and made careful instillation of a new unit."
mollie H.
nashville, tennessee
"Davey and the other technician who came were very friendly and polite, observed safety and hygiene protocols, got straight to work and were finished in about 20 minutes,"
ms wong W.
nashville, tennessee
"John was on time, polite, personable and helpful. He did a great job."
mr jedlicka J.
smyrna, tennessee
"Our technician was on time and provided excellent service."
ms bullington B.
nashville, tennessee
"I was impressed with the teams efficiency, and their ability to overcome the surprises this old house threw at them."
mr bordeaux B.
nashville, tennessee
"Ryan was very professional and seemed to do a thorough job inspecting and servicing our HVAC units."
ms van valkenburg V.
nashville, tennessee
christina W.
brentwood, tennessee
kathy M.
franklin, tennessee
"He tried to sell me a filtration system. Never did tell me the price. Aother sales person showed up uninvited to inspect my water heater. He was very overbearing about selling water heater. He said that he would call me the next day to discuss. He never called."
ms martin M.
nashville, tennessee
"I've had service experts servicing our unit for 23 years, so I guess you could say I trust them."
mary M.
brentwood, tennessee
ms fanning F.
nashville, tennessee
"Friendly"
heidi H.
nashville, tennessee
"It still makes the noise when the heat unit starts up! The tape he used to make the seal has fallen off."
ronnie J.
nashville, tennessee
jim P.
nashville, tennessee
"confident service, recommend cost saving idea"
mr tanner T.
hermitage, tennessee
fred D.
lavergne, tennessee
dr brin B.
franklin, tennessee
"Brennan is friendly, helpful, cheerful. I think he did all that he could. only regret is that he found something unexpectedly that became an expensive repair."
kenneth M.
madison, tennessee
"William is always so professional and knowledgable to all my questions and the job he is doing."
howard P.
hermitage, tennessee
"Zero communication in process of waiting on part"
ms huffard H.
brentwood, tennessee
"Tyler was very thorough with the maintenance of our furnace. He went the extra mile and looked at the ac unit we had questions about. He was very knowledgeable about the options for keeping us comfortable in any pending weather."
cari W.
nashville, tennessee
mr henderson H.
antioch, tennessee
"Efficient and on-time service"
linda m.
knoxville, tennessee
"Austin was very and did a.first class job!"
linda K.
nashville, tennessee
"We had filthy vents that needed changing that was not brought to our attention"
mr littlejohn L.
antioch, tennessee
"Gentleman was vey polite and answered questions."
m/m caldwellbinkl C.
hermitage, tennessee
lynn H.
gallatin, tennessee
ms lynch L.
nashville, tennessee
"Prompt and efficient service."
ken C.
nashville, tennessee
"Prompt and thorough."
victoria H.
nashville, tennessee
"Ryan was thorough and efficient, plus friendly. He adhered to all safety precautions."
mr streator jr J.
nashville, tennessee
"He did a good job"
mr dillard D.
hendersonville, tennessee
"knowledgable about all serves given."
ms tafoya T.
antioch, tennessee
"Friendly thoughtful and did a good job"
mr colloca sr S.
hendersonville, tennessee
"Very informative, also explains the reason for the service."
osbert C.
antioch, tennessee
mr caldwell C.
brentwood, tennessee
susan C.
springfield, tennessee
"They arrived within the timeframe that was scheduled. He was polite and efficient"
mark S.
greenbrier, tennessee
dr ben B.
nashville, tennessee
"as always Jeff did a superior job"
nealya P.
nashville, tennessee
"Jeff is the BEST"
ms bryant B.
nashville, tennessee
"Quick, considerate service"
angela G.
antioch, tennessee
"Efficient, fast service and installation. Great sales and customer service."
mr palmer P.
nolensville, tennessee
mr spears S.
nashville, tennessee
stephen S.
brentwood, tennessee
"Took several calls and visits to get everything installed correctly"
ms patton P.
brentwood, tennessee
kenneth N.
smyrna, tennessee
"Very efficient and courteous"
ms ramsey-perkins R.
hermitage, tennessee
"The folks at Donelson Air are always nice and professional."
ms smith S.
smyrna, tennessee
"He was very polite and helpful. Explaining what the problem was. Fix the problem."
cheryl H.
nashville, tennessee
jeff D.
whitehouse, tennessee
ms spearman S.
nashville, tennessee
"Jeff is the most HONEST person I have ever had working on anything at my home."
ms finnegan F.
franklin, tennessee
"Quick, efficient, courteous service"
alice S.
old hickory, tennessee
patrick H.
franklin, tennessee
"Thorough and explained everything well."
ms twombly T.
woodlawn, tennessee
"No problems"
james G.
nashville, tennessee
"I like for the coils to be cleaned and the housing to be checked and cleaned for optimal efficiency of my unit.Debris in the bottom of housing should have been removed as part of the maintenance."
mr reasonover R.
hermitage, tennessee
"Because I am very satisfied"
ms bibb B.
nashville, tennessee
ms hamby H.
spring hill, tennessee
"Courteous and on time."
ms watson W.
madison, tennessee
mr green G.
nashville, tennessee
"Two projects were performed. I give a 9 for condensation replacement and 3 for the hot water tank replacement. My water pressure has has decreased."
mr hawkins H.
smyrna, tennessee
"Would have given a 10, but, I don't think (I'm not positive on this) the outside unit was checked and I would have thought it would be. Maybe it was and I just didn't see the tech go around the house to check it."
mr pelham P.
white house, tennessee
"great service, m,mk/"
ms bartley B.
antioch, tennessee
reagan F.
franklin, tennessee
ms porter P.
nashville, tennessee
ms higginbotham H.
brentwood, tennessee
"professional, on time."
ms reynolds R.
nashville, tennessee
"Quick response to my problem. Excellent service"
ms wade W.
franklin, tennessee
"Useful information."
stephanie P.
nashville, tennessee
"Either the job was not accurately communicated to the technicians that arrived or the techs do not fully understand HVAC. The ducting was not completed as technicians were unaware that a return would be needed for the upstairs ducting they were putting in. Holes were drilled in my floor without the return planned for. Job was left unfinished and have not heard how this is going to be rectified or if technicians would be back."
mr miller M.
nashville, tennessee
"Two young polite well spoken guys. Did there job explained what they we doing. Just good service."
phyllis R.
antioch, tennessee
"When talking to me William did not keep his mask over both his nose and mouth. I am the caregiver for a 100% disabled senior and am very cautious about exposure to COVID-19. He did, however, check something for me that was not part of the service and that is greatly appreciated."
mr darden D.
nashville, tennessee
"Informative and helpful trying to get me a unit I might need and at a price that allows me a monthly payment I can make."
ms sims S.
arrington, tennessee
mr holland H.
goodlettsville, tennessee
"friendly, polite & explained what service he provided."
mr jacobs J.
nashville, tennessee
mrs joyce mccullough M.
thompson station, tennessee
"Mr Bailey has been servicing our home for several years. He has always taken time to answer any questions we might have and has always been on time and worked efficiently with a good attitude. His advice has been helpful and we have enjoyed our relationship with Donaldson-because of him."
mr christianson C.
nashville, tennessee
ms lyttle L.
nashville, tennessee
"Very responsible and respectful"
ms gobbell G.
nashville, tennessee
"When the technician finally got here, he did OK. He arrived 1.5 hr. After he was supposed to be on his way, according to the call that I got. Scheduling was a pain because the schedulers got the time wrong twice. Also there was a mixup about purchasing the maintenance. I feel that Donelson air emerge less dependable than they used to be."
mr balcarras B.
nashville, tennessee
"I appreciate the support and technical assistance that your staff does to keep my heat pump in top shape."
mamie F.
nashville, tennessee
"The young man seemed to be very professional and polite in explaining the problem I will encounter sometime in the future. I would be very pleased, if available, I would like for Carl to service my unit."
terry B.
nashville, tennessee
"Still waiting on a valve to complete the job."
dr riley R.
ashland city, tennessee
"Ryan was fantastic. But then another man showed up in business casual and gave me an obscene quote for a new unit. Way way higher than any other company by 3,000."
m/m baker B.
old hickory, tennessee
"All good"
mike S.
hartsville, tennessee
mr moore M.
nashville, tennessee
"Courtesy and honesty"
ms witherow W.
nahsville, tennessee
"friendly, polite, through with total explanation"
doris S.
eagleville, tennessee
"tech was on time and worked efficiently"
mr peek P.
nashville, tennessee
"Techs arrived on time, checked both units, and unlike prior times, did not try to sell me something I did not need."
laura F.
nashville, tennessee
"Johnny was exceptional! He explained everything clearly and in detail to me about what he was doing and what he saw after he finished. He was courteous, kind, safe, and quick!"
lenora B.
nashville, tennessee
"Carl has a great work ethic and knows what he is doing. I really appreciate how professional he is."
mr gates G.
nashville, tennessee
"Ryan has been exceptional every time hes been here and why we insist on him being our tech when possible. Hes very trustworthy, explains everything thoroughly and we have confidence hes treating our home like he would his very own. Cant say enough good things about his professionalism!"
karen S.
mt juliet, tennessee
"Pricing was fair and prompt service"
mike N.
old hickory, tennessee
"Davy Horton did a great job."
ms ross R.
nashville, tennessee
"He was quick, helpful, and explained things as he worked."
michael M.
hermitage, tennessee
"The services performed seemed to be satisfactory and the young man was courteous. He failed to put on shoe coverings and subsequently tracked mud all through the entryway and on the entry carpet."
ms sanford S.
joelton, tennessee
"Will was punctual, polite, and very professional!"
ms slater S.
nashville, tennessee
"Came when expected."
mr wilbert W.
antioch, tennessee
ms sampson S.
mt juliet, tennessee
"We were just charged for part and no labor to remove and install condenser!"
pamela B.
antioch, tennessee
"The installment guys was not nice !When to show you about the new servi e the sad to Ash our salesperson??"
ms thomas T.
goodlettsville, tennessee
"Tech was very informative and helpful with my questions"
risa H.
nashville, tennessee
"Johnny Rogers was a very good technician and represented the company well. He was very personable, knowledgeable and professional. He took time to listen and to explain. He went above and beyond teaching me about my air system."
mr stroud S.
hermitage, tennessee
jan L.
antioch, tennessee
"Fast efficient"
mr symons S.
hermitage, tennessee
"Early arrival, got right to work, checked out both attic and ground floor systems, replaced needed parts, and courteous and friendly, and explained things very well. Sarah is Great! She is also a master of putting on protective shoe covers, standing on one foot."
ms bruschi B.
hermitage, tennessee
ms tarpley T.
nashville, tennessee
mr harrison H.
madison, tennessee
"Tyler is the best. Always on time, friendly, courteous and knowledgeable ."
mr. wilbanks W.
nashville, tennessee
"Always on time and very professional. Keeps our system working well"
mrs anderson A.
madison, tennessee
ms howard H.
hermitage, tennessee
troy S.
murfreesboro, tennessee
ms schmelhaus S.
nashville, tennessee
"Horrible service and customer service"
homer C.
nashville, tennessee
"Service was performed on 9/25/2020 and we still have not received a receipt. Also, we have been trying since April to get someone from accounting to give us a call to resolve a $30 billing issue and still have received nothing after numerous phone calls."
mr harper H.
nashville, tennessee
"Technician was polite and professional"
mrs holt H.
nashville, tennessee
"I do not understand how you can do a furnace tune up in 15 minutes. What exactly is supposed to be done as a tune up?"
ms butler B.
nashville, tennessee
"The technician explained to me how my HVAC unit was clean and no mold growing."
ms rubino R.
nashville, tennessee
mr leath L.
old hickory, tennessee
jim K.
nashville, tennessee
"We have been with Donelson for over 30 years. Our serviceman, Scott, was one of the best ever! Thanks for sending him!"
mr r smith S.
nashville, tennessee
"It is true."
charles B.
old hickory, tennessee
john B.
gallatin, tennessee
"Garrett was thorough enough to find a gap in the duct work that was the likely source of dust coming into the house. He also double-checked the UV bulbs in the filter, found that they were loose (and not working) and tightened them."
mr gove G.
goodlettsville, tennessee
donald D.
madison, tennessee
"Johnny Rodgers was Professional and very detailed with servicing and cleaning unit. Very pleased.Excellent Job!!"
james / donald D.
madison, tennessee
"Johnny Rodgers did excellent job.Professional and very detailed with servicing and cleaning unit."
margaret F.
nashville, tennessee
"Arrived on time, wore his mask, completed his work"
jason M.
brentwood, tennessee
tom C.
nashville, tennessee
"I provided the answer of 'Very Satisfied' because I was very satisfied with every aspect of Tim's work."
mr kane K.
nashville, tennessee
"The technician was very courteous and clean and asked us if we had any questions both before and after he serviced our unit."
ms muldoon M.
old hickory, tennessee
"Quick, then told me my outside unit may fail soon. This means I was sold a very expressive unit that won't last more than 5-6 years. I can't afford that."
ms leazer -owner -.
nashville, tennessee
"Technician provided professional service."
mr abaya A.
mt juliet, tennessee
"Jeff was on time, friendly and did a great job."
ms carter C.
gallatin, tennessee
mr higgs H.
nashville, tennessee
"The service person showed up on time and explained everything he was doing and was very professional about his work."
mrs brown B.
nashville, tennessee
mr burnett B.
nashville, tennessee
"Quick and professional"
ms brooks B.
nashville, tennessee
"Knowledge, professionalism, and thoroughness"
mr oglesby O.
brentwood, tennessee
"Tim was informative and did great work."
ms smith S.
symrna, tennessee
"Professional, courteous and knows her job"
mr leath L.
nashville, tennessee
susan Y.
hermitage, tennessee
"Excellent service"
charles N.
hermitage, tennessee
"He was thorough, professional, and didnt try to upsell me."
mr burch B.
hendersonville, tennessee
angela G.
antioch, tennessee
"Fast and convenient service. Service Men were courteous and thorough."
mrs carlson C.
madison, tennessee
"On time, very helpful and polite"
phyllis T.
madison, tennessee
"He was professional and explained to me about my air filter"
patricia b.
nashville, tennessee
"Satisfied with service."
ron B.
mt juliet, tennessee
"One word: Jeff"
ms brooks B.
antioch, tennessee
"The technician was efficient as pleasant to deal with."
ms kooch K.
nashville, tennessee
"always very dependable and nice"
ms hurt H.
hermitage, tennessee
michael P.
nashville, tennessee
mr pinardo P.
nashville, tennessee
"Awesome quality and efficiency as always."
brenda F.
nashville, tennessee
ms frost F.
nashville, tennessee
lisa B.
mount juliet, tennessee
wyndi H.
nashville, tennessee
"Very knowledgeable and kind."
mark S.
nashville, tennessee
"Fast, friendly, and got the issue taken care of right away!"
trudy F.
antioch, tennessee
"Sarah is a great associate for Donelson Air. She is professional, friendly and efficient."
mr moss M.
nashville, tennessee
gerald M.
burns, tennessee
"I called the night service to shsre that the gas company let us know our new water heater DAC had installed was leaking. The next morning Amy sent a technician out who repaired the issue."
ms bennett B.
hendersonville, tennessee
"Nice guy, knowledgeable"
keith W.
hendersonville, tennessee
"Did a great job."
mrs howard H.
nashville, tennessee
"the job took alittle extra longer but it was needed to find out i had a short in the wires. Not a rush job ,but very thorough,"
ms dyer D.
nashville, tennessee
loretta A.
hermitage, tennessee
"Jeff does a very thorough service and takes the time to explain and answer any questions you have."
ms cantor C.
goodlettsville, tennessee
"Professional"
mr bunce B.
brentwood, tennessee
"I called and tech showed up within 2hrs which was very good, i asked twice and advised call out charge was $99. no issue. I explained to the tech the issue on arrival - outside condenser fan not turning. Issue was detected as open circuit wire between inside unit and outside condenser. I advised Gareth there was unused wires in that line - he unscrewed the wire nuts at the splice in the house and attached the two other wires - one minute taken to do this. once this was done the condenser worked. this was after 50mins from arrival. I asked what charge is any this was above the call out charge he advise $509. for 50mins.. he had entered numerous codes in Donelson system were incorrect - repaired control wires etc all costing hundreds of dollars - but not time or repair of the wire done.. at finding the open circuit Gareth was ready to end the visit however i suggested to switch the wires and got the issue fixed not the Donelson tech.. if i had know you were going to charge me $400 for unscrewing a wire nut i would have done it and paid the call out charge and hourly labor rate - I understand $120 approx.. as a home owner lack of transparency up front was disturbing on what would be charged and what as a customer came across as predatory opportunistic billing practices. $509 for 50mins visit to find a problem is absolutely unacceptable. we have spent over !5,000 with Donelson Air the past two years on new units and were planning to replace two more with you, after this we have serious reservations, Donelson you need to repair your reputation and Trust from this customer."
john D.
lavergne, tennessee
"waiting on the paperwork"
shirley B.
antioch, tennessee
"Because he was here on time got right to it and told me about the service he preformed?"
mr willie J.
antioch, tennessee
"They came out and did was needed."
ms lilly L.
old hickory, tennessee
"I'm sorry, I don't remember the name of the tech who checked out my A/C but he was very thoughtful, professional and thorough. He wore his mask the entire time and did his job efficiently."
ms smith S.
antioch, tennessee
ms tufts T.
old hickory, tennessee
"It was exciting to have the new system installed. I would like to have had pictures as progress was made, but I sat back and let then technicians do the install. I would like to have been talked to about how the payments were going to be scheduled."
anna F.
nashville, tennessee
"Well the technician serviced 4 units. 3 were fine afterwards. The one that services master bedroom - noticed it was humid in bedroom remainder of day and overnight. Went out to check unit following day and found that entire of side of A/C unit was left laying in the grass with the coils and ductwork exposed, allowing humid air to pour into house all night long. The side of the unit is quite large - it seems like a difficult thing to "forget" to replace, especially since screws were left lying neatly in a row on top of unit, and the piece that was not replaced was plainly visible in grass. While I was able to fix this myself, it was irritating to find that the job was not actually completed. Furthermore, in each of the last 3 "tune up" visits, something has been done incorrectly. Once, the tech forgot to turn the gas back on to the machine, so it would blow air but not heat. Once the tech re-installed the fan backwards so it would not blow air. In both cases I had to take ANOTHER day off work to have repaired jobs that were screwed up by your technicians. So....it would be nice if the tuneups were actually done correctly so that the units are left in working order."
aj N.
old hickory, tennessee
"I appreciated the knowledge and diligence during my time working with Donelson Air"
mr lawson L.
nashville, tennessee
""Will" was great"!!!"
ms flynn F.
nashville, tennessee
ms behan B.
old hickory, tennessee
"Jeff is professional and pleasant."
hans K.
lebanon, tennessee
"Techs approach was focused solely on replacing the unit and your service plan. I just asked for a repair not a Mortgage"
mr trahan T.
mt juliet, tennessee
vivian K.
mount juliet, tennessee
"Jeff always checks out everything carefully. He is very friendly and answers any questions I may have."
mr holmes H.
antioch, tennessee
robert K.
nashville, tennessee
"We waited 90 min for scheduled tech visit, then phoned -- only to be told that our appointment was not listed. We stayed home waiting for nothing. The rescheduling was very prompt, fortunately."
amy H.
nashville, tennessee
peter H.
nashville, tennessee
"Quick, professional service."
charlie & karen M.
nashville, tennessee
"Professional and informative"
gary A.
brentwood, tennessee
"First visit did not solve the problem. Had to have a return visit. Because the first technician did not find the real problem, it cost an extra $132. The second technician did a great job, kept me informed, gave me many options. The part however took 14 days to get in. That was disappointing, however was kept informed along the way. Carl Anderson did a great job for us. I was thoroughly pleased with his performance."
vena M.
brentwood, tennessee
dianne N.
nashville, tennessee
"The technicians arrived earlier than expected, after calling first. They worked the entire time, they answered my questions, they cleaned up after the work, they were very courteous."
ms jones J.
nashville, tennessee
mr beard B.
franklin, tennessee
"No follow up like I was told"
kathleen S.
franklin, tennessee
"I was given a lot of misinformation and tales. Do not appreciate dishonesty."
leslie T.
murfreesboro, tennessee
"Technician was very helpful and knowledgeable."
ms hinson H.
hermitage, tennessee
"Jeff always does a good job."
ms battle B.
nashville, tennessee
ms melanie d rardin R.
hermitage, tennessee
mr digiovanna D.
old hickory, tennessee
"On time and very courteous!"
ms teresa M.
lascassas , tennessee
"Sara was on time and she was very Pleasant."
mrs redmond R.
nashville, tennessee
"They didn't even know what kind of unit(s) I have. Thought it was a head pump and services it as such but I have a heating unit and a separate air conditioning unit."
ken P.
madison, tennessee
"Only disappointed at service appointment mix-up"
gloria S.
nashville, tennessee
"Work was not fully complete, and Chasen is not replying. Installers scratched up my woodwork in two spots, also cut my siding and did not caulk or seal up the airgap where water could get through to the fuse box. Also, Im sure I paid for a new drain pan, and your installers told Me they HAD to use my old one."
mr rutherford R.
nashville, tennessee
"The actual service was fine. The serviceman was appropriately distanced with mask. When I first called to make an appointment, I had to leave a message, but never got a call back. The second time I reached a person who was very nice."
mr walker W.
nashville, tennessee
"Ultimate contract renewed by customer service. The tech said he had the final say and the contract was voided. Total confusion and bad public relations."
mr reedy R.
nashville, tennessee
"He worked the problem. 1 week ago a repairman came by and replaced my thurmusthat for 200.00. It was still good. It only had one wire that needed to be put back in place. My wife as at home at the time. I believe Me. Scott took the time to find the real problem. Thank him for me."
james W.
nashville, tennessee
"Tech was there on time, and proceeded to start the work immediately."
mickie H.
nolensville, tennessee
"Felt very much like an up sale the entire time. Paid extra for an area to get sealed to stop condensation and it didnt help. Also after a couple hours after he left it began getting warm in the house. I went outside to notice the breaker box open and the ac breaker still turned off."
ms chambers C.
franklin, tennessee
"Jeff is the best technician. Professional and knowledgeable."
amy P.
brentwood, tennessee
"Very satisfied with the technical persons but not with the company."
brad S.
lavergne, tennessee
ms carter C.
nashville, tennessee
"The young lady was courteous, prompt and efficient, as always,"
ms connell-owner C.
old hickory, tennessee
"Will is professional and a pleasure to work with. I was remote and he kept me updated with multiple phone calls while he fixed the unit at our home. Connie and Mike were also very in helpful and courteous!"
ms cook C.
hermitage, tennessee
"On time and friendly"
mrs.teddy C.
nashville, tennessee
ms street S.
nashville, tennessee
"Courteous and informative"
mr a batey B.
nashville, tennessee
anita E.
nashville, tennessee
mr stinson S.
nashville, tennessee
"Installers were prompt, efficient and professional. Great job."
charles P.
white house, tennessee
george P.
murfreesboro, tennessee
"quick and efficient"
mr mcdaniel M.
franklin, tennessee
"Jeff is your greatest employee"
mr asbell A.
hendersonville, tennessee
debbie H.
nashville, tennessee
"William takes his time and is interest in the problem."
mr bidewell B.
nashville, tennessee
"jeff owensby is an honest & trustworthy person and an excellent & knowledgeable technician"
linda H.
nashville, tennessee
"The young man was very business like took care with every aspect of servicing my unit. I rate him a 10 hope to have him back on next inspection."
phyllis T.
nashville, tennessee
"The agent was prompt, he was quick, and he was kind. He also wore plastic booties over his shoes, which I very much appreciated."
john R.
whites creek, tennessee
mr weber W.
nashville, tennessee
"Will said the pro/cons and what was available. He explains what and why he did what he did. And he arrived much much earlier then what was scheduled."
maria O.
nashville, tennessee
"I answered 7 because I ONLY NEEDED AN INSPECTION...NO SERVICE!! Secondly, I've called twice now, once on Friday when the technician came out and again on today 8/26/20, to get in touch with a supervisor. Still, no supervisor has returned my call or e-mailed me. This is a very important matter."
kathy G.
hermitage, tennessee
scott S.
nashville, tennessee
"Scott was on time, courteous, explained exactly what he was doing, and fixed the problem."
ms gilmore G.
nashville, tennessee
"seemed very thorough and did a great job of getting into the attic for a close look"
gretchen S.
nashville, tennessee
"always love working with Donelson Air! Just need the promised phone call heads up next time as I wasn't home when the technician arrived for the repair b/c I wasn't aware of when he would be coming!"
mr anderson A.
hendersonville, tennessee
"This is the first low rating we have ever given. The tech complained about the water system, the mini split the bees. If you can not provide a tech that can work on the mini split why am I paying for the service."
mr allen A.
franklin, tennessee
"Ryan Bennett is the best that is why we request him."
september L.
nashville, tennessee
"Ryan was very respectful and kind! We will be requesting that he is our tech when we return to Donelson for more HVAC service. He was thorough with his efforts and explained everything clearly to us. He persevered to help troubleshoot a problem we were having and found a solution when several previous techs have failed!"
robert Q.
brentwood, tennessee
"He explained things clearly, professional, and very kind."
elsie W.
madison, tennessee
robert V.
franklin, tennessee
"Quick service available for quote"
mr eden E.
nashville, tennessee
"Care and attention given to my units"
dr richard R.
brentwood, tennessee
cable C.
kingston springs, tennessee
michael M.
hermitage, tennessee
"I was not fully satisfied with the sales consultant. It was explained he was new and still needed additional training. His heart was in the right place but had I not been experienced with the work to be done he could have unduly influenced my decision. The technicians were courteous, polite, and knowledgeable. The one finally sent to install the Lenox zone system did an excellent job. As for scheduling and informing me technicians were coming I would have to rate a -1 as people just showed up without calling."
ms stafford S.
hermitage, tennessee
"Steve arrived at the time arranged and was professional in his services. Easy to talk with and to know what he was doing during the maintenance check."
mr featherston F.
nashville, tennessee
"Professional & friendly as usual."
gary C.
nashville, tennessee
mr gambrell G.
nashville, tennessee
"I have still yet to hear from a technician what was done at the house. The tenants have told me that it is working, but I never received a call about what the issue was or to get my authorization to fix anything."
james R.
nashville, tennessee
"I did not receive an e-mailed report on the service call as I was promised."
anna G.
old hickory, tennessee
mr trahan T.
mt juliet, tennessee
"Overall very satisfied with Donelson Air and the trustworthy Mr Chuck Ramer"
bob C.
nashville, tennessee
"On time Neat Informative Great attitude"
ms butler B.
nashville, tennessee
"The technician was thorough and conscientious. He arrived about 10 min. After 10. Came in checked the inside settings, and told me what he would be doing outside at the unit. Once completed he returned to the house and informed me of his findings. In addition he informed me that you also cleaned air ducks. In addition to that he brought me my mail. I had never had that to happen before. He deserved a 10+"
dan E.
old hickory, tennessee
"Professional. Pleasant. Knowledgeable. Great Experience."
aaron S.
nashville, tennessee
"Truth"
mr stirrett S.
old hickory, tennessee
"Good service"
mr coursey C.
hendersonville, tennessee
"Totally professional and meticulous."
jason W.
antioch, tennessee
"The service that Ron provided was everything that I could ask for. He answered all my questions and was very pleasant to deal with. I could not be happier."
amanda ..
franklin, tennessee
"The technician was at my home within 2 hours of my call .... on Saturday!"
preston H.
hendersonville, tennessee
mrs sheffield S.
nashville, tennessee
mr vessels V.
hendersonville, tennessee
"I had two items I wanted someone to check and possibly complete in addition the the maintenance. However the visit turned into a sales call with numerous expensive recommendations, none of which have ever been discussed by all the previous technicians who have done scheduled service. Either the previous techs missed a lot or the current tech is more of a salesperson than technician. At any rate, I am re-evaluating my relationship with Donelson. The tech was very polite but I don't know if the others missed a lot or all of a sudden we need $8K in repairs and upgrades to a 7 year old system installed by Donelson."
james K.
nashville, tennessee
"Didn't do anything. My cost $99.00."
shawn G.
nashville, tennessee
"Attention to detail. He found the problem that three guys missed in the past. Stayed and was a trooper through the rain to get that problem fixed."
patricia B.
madison, tennessee
"nice service people professional"
mr rader R.
hermitage, tennessee
"Got the job done quickly"
mr webb W.
goodlettsville, tennessee
mr burnett B.
nashville, tennessee
"Tech was very professional."
ms thomas T.
madison, tennessee
"The tech explained problem and solution"
charles S.
antioch, tennessee
"Scott was very professional towards my wife and I. I highly recommend him for any job! ??"
mr bridges B.
smyrna, tennessee
"Great technician. Very knowledgeable and did a great job even when the rain was pouring down on him. He is a credit to your company."
don G.
nashville, tennessee
"Technician covered the problem."
steve O.
brentwood, tennessee
denise M.
spring hill, tennessee
"No call no show. Disrespectful!"
ms bennett B.
nashville, tennessee
"Professional services"
linda H.
antioch, tennessee
mr baker B.
old hickory, tennessee
"Personable and corrected the issue the first time"
james P.
antioch, tennessee
jt R.
nashville, tennessee
"Ryan, was very polite and attentive to my wife's questions and called and text me every step of the way and gave me some great advise to save money and become part of the Donelson Air club."
ms kiger K.
madison, tennessee
jessica T.
nashville, tennessee
tyler K.
nashville, tennessee
"Elvis was extremely helpful and patient explaining everything to me."
anne J.
antioch, tennessee
lukus K.
brentwood, tennessee
"It gets really tiring when a tech walks in your house, spends less than 10 min before telling you that you have buildup and the costs to repair are $285 or $995 plus taxes. I mean come on. When did annual visits become necessity for ridiculous upcharging? When I said to the tech that no prior tech mentioned anything he responded that I cant speak for what they did or didnt tell you. It just gets so old guys... not too mention the tech couldnt articulate in a way I could understand why I needed such a significant investment. Im over it."
mr salgueiro-0wner S.
nashville, tennessee
"THIS COMPANY IS A SCAM STAY AWAY!!! THEY CHARGE YOU $99.00 SERVICE CHARGE AND THEN YOU GET A QUOTE THAT IS SO OUTRAGES PRICE, THAT IS LIKE 6 TO 7 TIMES MORE THAN A HONEST COMPANY. THEY DO NOT WANT TO DO THE WORK THEY ONLY WANT THE $99.00 ONLY. THINK OF HOW MANY THEY CAN DO A DAY. STAY STAY WAY A TOTAL SCAM!!!!"
ms grabowsky G.
brentwood, tennessee
mr severance S.
nashville, tennessee
"Technician was professional in manner and appearance, wore a face mask, and ws knowledgeable about our HVAC units. We opted for "no touch" maintenance, so he service outside units only. We appreciate this option until the pandemic is brought under control."
kelly L.
gallatin, tennessee
"Chuck was great and came late in the evening. I felt sorry for him to have to work so late. He was supposed to come the night before but we asked him to wait until the next night thinking it would be earlier. Poor guy. He was off to another call after he left us. Maybe hire more techs? This week is supposed to be super hot so I guess we will see if our unit is repaired."
ken C.
nashville, tennessee
mr stoll S.
nashville, tennessee
mr blair B.
nashville, tennessee
dr birdwell B.
nashville, tennessee
"Jeff Ownby has serviced our A/C needs for some 20-25 yrs and has and has always delivered expert diagnosis and repair."
james G.
franklin, tennessee
"Scott and Elvis were both excellent!"
ms graves G.
nashville, tennessee
"He is always on time and very nice."
louis G.
murfreesboro, tennessee
"didn't need or want the sales pitch"
pablo J.
nashville, tennessee
"The technician was excellent, communicated clearly, and went above and beyond to fix our issues."
robbie W.
antioch, tennessee
"Tech was very kind and answered all my questions"
ms smith S.
antioch, tennessee
"he was on time"
ms ksanti M.
nashville, tennessee
"Nathan is fantastic!"
mrs reese R.
nashville, tennessee
"Ryan immediately found the issue, explains it and fixed it. He did not stop there . Ryan took the time to make sure the air flow was effective and drain outside was not impeded."
kelly N.
nashville, tennessee
"I had an emergency with my air conditioner and called to be worked in on Sunday 8/2/20. The technician, Brennan arrived less than 2 hours later, diagnosed my problem, made the repair. He was pleasant and efficient."
james K.
brentwood, tennessee
"Scott was very knowledgeable and friendly."
ms jefferies J.
goodlettsville, tennessee
"Great service"
james O.
nashville, tennessee
"the servicewoman was careful, quick, and pleasant ."
susan B.
hermitage, tennessee
"The technician immediately found and resolved the problem !"
keith C.
nashville, tennessee
"The Tech arrived in a timely manner. He was courteous, respectful, and did an excellent job servicing my unit. He also offered some very helpful advise."
ms tulloss T.
nashville, tennessee
"Great Technician, great customer service. I was pleased that he showed me the filter he replaced."
mrs taylor T.
brentwood, tennessee
"Great information"
steve S.
franklin, tennessee
"Work done by technician was great. Unfortunately, you had NO RECORD of a scheduled appointment I have made with you previously. I have a record of the phone call I made (date and time and length of call) and I clearly called and was clearly told I had an appointment. On the morning of the call, I call you to see when the person was coming and was told you had no record of my appointment. You need to figure out what happened and how your system failed me. It's probably not the only time something like this has happened. I've done business with you for many years and have bought 3 complete units from you at two of my residences. I like getting the SAME TECH each time and you've usually obliged me on that issue. There's another issue to discuss about why it was necessary for a technician to be called out to my house at this time. I believe a problem (likely of your installation of my unit) should have been recognized in April on my six month visit, BUT, since you didn't allow your tech to come inside my house and inspect my unit, the entire "cooling system" couldn't be validated. Then when it got really hot out, I spent a lot of money of power to try and keep my upper floor cook with little success, even adding a fan up there to help out. THE UNIT WAS LEAKING COLD AIR UPSTAIRS IN MY ATTIC>your person would have found that IF they had been inside my house in April. I've had $180 power bills and then the bill for the Emergency Visit by your tech last week as a result."
tom W.
nashville, tennessee
mr baker B.
old hickory, tennessee
"Not corrected on the first trip."
dr steece S.
mt juliet, tennessee
caro C.
kingston sprins, tennessee
"Professional Informative Efficient"
troy G.
murfreeboro, tennessee
elizabeth G.
nashville, tennessee
"Came at back end of window- I understand this is the busy season"
james J.
nashville, tennessee
"Professional, thorough, polite, wore a mask"
mr mcdaniel M.
franklin, tennessee
robin W.
antioch, tennessee
mr barfoot-owner B.
nashville, tennessee
jane M.
nashville, tennessee
"Very knowledgeable and detailed"
ms brown B.
franklin, tennessee
"did everything exactly as expected"
bob M.
nashville, tennessee
stephen C.
nashville, tennessee
"Instead of fixing the problem (clogged condensation drain) the tech recommended a whole new system be installed."
cathy S.
nashville, tennessee
"Elvis was very nice and professional. However, due to bookings, he was over sm hour late."
mike L.
old hickory, tennessee
"Tried to sell us something we didn't;'t need, a new unit. Tries to sell us Freon we didn't need. Fraud."
milton M.
franklin, tennessee
elizabeth R.
nashville, tennessee
"I felt a second opinion was essential based on what technician said which stinks since it cost me $99."
mr miller M.
brentwood, tennessee
larry F.
antioch, tennessee
"We have a problem with the price for the job."
ms massey M.
nashville, tennessee
mr robinson R.
antioch, tennessee
rich W.
spring hill, tennessee
"Crew work was prompt and worked pretty efficiently"
ms eddy E.
nashville, tennessee
"Ron was polite and courteous and answered all my questions."
jeff G.
whites creek, tennessee
"Very much improved service and flawless follow through. Thank you!"
john T.
old hickory, tennessee
"After using your company we have grown to trust the technicians to not take advantage of us and they take care of our HVAC unit every time we have had issues."
jessica C.
antioch, tennessee
ms hunt H.
nashville, tennessee
ms boucher B.
thompson station, tennessee
"On time, friendly, clean installation, informative."
ms polston P.
nashville, tennessee
"My tech was so sweet and knowledgeable and did a great job."
mr russell R.
nolensville, tennessee
mr gardner G.
nashville, tennessee
"very helpful"
mr richards R.
franklin, tennessee
mrs rector R.
hendersonville, tennessee
"Knowledgeable, helpful"
christopher H.
nashville, tennessee
"Technician arrived on time, was very personable and knowledgeable."
mr dubose D.
nashville, tennessee
"Was here on time, wearing a mask, very professional and explained things well"
</