Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a gentleman named Jimmy from the Raleigh area who told us about a special project he was working on for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She uses a wheelchair to get around and her house was not wheelchair compatible, due in large part to the size of the equipment. When Jimmy realized the issue, he considered remodeling the Tracy family’s house to make it fully wheel-chair compatible. However, due to the age of the home, it was going to be a larger project than he initially planned. Finding his way around the obstacles, Jimmy thought about turning the Tracy family’s carport into a wheelchair compatible living area, which would contain Kyla’s own bedroom, bathroom, playroom, and kitchenette.

Ready to get started, Jimmy began contacting local contractors, including plumbers, electricians, and building supply companies and everyone said they would be happy to help and provide services and supplies. He called Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) portion of Kyla’s new living area. A couple of Service Experts employees went over to learn more about the project and were in awe of how intelligent and kind Kyla was and they determined they had to help.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling system for his daughter’s new apartment, but with the assistance of Lennox and RE Michel, Service Experts of Raleigh was able to give Kyla’s family a bill that said:

“We’re honored to present you with a complete heating and AC system at not cost as long as we can all get hugs.”

The employees at Service Experts of Raleigh were over the moon to help provide such an extraordinary girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. The work isn’t done yet, though. The Tracy family is trying to purchase a wheel-chair accessible automobile to better transport Kyla and her wheelchair. To read more or to give to the Tracy’s van, please click through to their GoFundMe account.

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