How Do I Choose the Right AC Repair Company in Nashville?
When your air conditioner breaks down on a sweltering summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the finest AC repair services in the U.S., how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel good about the service provider you select.
1. Read Customer Reviews
Many individuals begin their search for an air conditioning repair company online. While you’re surfing the web, be sure to look at feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are helpful when searching for an AC repair service. Figure out which companies the people whose opinions you respect have employed for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the potential to ask specific questions can help you make an well-informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A certain company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Ask if your neighborhood is included in the company’s service area. If not, determine if they’re able to come to you for an extra cost. Thoroughly weigh your local alternatives before deciding to pay a higher amount for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners often stop working at the most inconvenient times. Choosing a company that provides emergency services is essential if you need prompt, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and find out if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s dedication to quality and professionalism. Try to get an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company adheres to industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to work legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while its employees are making the repair. Look for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of providing quality service very likely has the experience necessary to handle complex problems. Determine how much time the company has been in existence. Then, ask a technician whether they have previously encountered the problem you need addressed. This kind of experience is imperative to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is essential when dealing with any service provider. The HVAC repair company you bring into your home should be responsive, attentive and willing to answer your questions. Keep an eye out for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Acquiring multiple quotes helps you find a company that offers competitive and fair prices. Be leery of companies that come up with low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to make up the difference. The most reputable companies provide thorough and transparent quotes up front, making sure you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and offer warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you move forward with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC professional doesn’t have to be a challenge. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to interrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services.
