When your air conditioner breaks down on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 tips when choosing an HVAC repair company to help you feel good about the service provider you pick out.
1. Read Customer Reviews
Many property owners kick off their search for an air conditioning repair company online. While you’re on your computer, phone or tablet, be sure to browse through reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are helpful when looking for an AC repair company. Figure out which companies the people you trust have hired for HVAC repair in the past and whether they had a favorable experience. This firsthand advice and the opportunity to ask specific questions can help you make an well-informed decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A particular company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge an extra fee for mileage for traveling beyond their usual boundaries. Ask if your ZIP Code is included in the company’s service area. If not, determine if they’re prepared to come to you for an extra fee. Thoroughly weigh your local options before deciding to pay extra for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners often stop working at the most inconvenient times. Choosing a company that provides emergency services is essential if you need prompt, reliable assistance on a Friday night or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s commitment to quality and professionalism. Look for an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company follows industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any company, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to work legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while the company's crews are making the repair. Look for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of providing quality service likely has the experience it needs to handle challenging HVAC breakdowns. See how long the company has been operating. Then, ask a tech whether they have previously worked on the problem you need addressed. Such experience is vital to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is essential when dealing with any air conditioning repair company. The HVAC repair company you select should be responsive, attentive and able to answer your questions. Try to find evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Obtaining several quotes helps you identify a company that offers competitive and fair prices. Be leery of companies that give low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to make up the difference. The most trustworthy companies provide comprehensive and transparent quotes up front, making sure you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and offer warranties for your peace of mind. Such coverage displays quality assurance and helps you continue the process with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC professional doesn’t have to be challenging. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to interrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Nashville.