How to Fix Your Nest Thermostat When it Won’t Respond

If you purchased the Nest Thermostat you have probably heard about the recent problems and may be living in fear of being left without heat in the dead of winter. 

But fear not! 

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much? 

For more detailed instructions, go to their Nest Support page. For a quick overview, keep on reading: 

Nest Thermostats that were recently updated to software version 5.1.3 or later may be having problems, including becoming unresponsive, not effectively charging the battery, or turning off completely. Nest recommends recharging and restarting your thermostat to fix the problem and get it up and going again. 

Symptoms of this glitch include the following: 

  • The thermostat being offline in the Nest’s mobile app and disconnected from the Wi-Fi 
  • The thermostat notifies you that the battery is low and it needs to turn itself off 
  • The thermostat’s animated properties are slower than usual 
  • The thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display is dark and unresponsive (you may also have a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding heating and cooling unit(s) 

If your Nest Thermostat is on but you can’t control it or it’s running slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer. 

PLEASE READ: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if Nest says don’t do it, DON’T.) 

After around 10 minutes of charging, unplug the Nest Thermostat from the USB cable. If the unit has turned on during this time, power it off and then turn it back on again, manually restarting the Nest. Once it has completely restarted, plug it back in to fully charge. After an hour of charging, detach the Nest Thermostat and reconnect it to its base. 

You should be good to go at this point, but  if you’ve had enough and want to change your thermostat, you can read our comparison of common thermostats.  

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If Service Experts Heating, Air Conditioning & Plumbing installed your Nest Thermostat, please reach out to us at 866-397-3787 or schedule an appointment online. 

And if encounter another error, such as a warning from Nest that your furnace is shutting down, then your thermostat is likely working as intended. You may need to call Service Experts Heating, Air Conditioning & Plumbing as one of the U.S.‘s premier furnace experts to fix your hvac.  

Finally, do not let this incident scare you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is honestly saving money for you all hours of the day. When set it up correctly, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings every day, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.