Commonly Available Job Positions at Donelson Air Service Experts Heating & Air Conditioning in Nashville Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and organizing all activities of a Service Experts Heating and Air Conditioning service center. The General Manager supervises the P&L, steers sales, and provides leadership to all personnel and processes for the office. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician speaks with residential and/or commercial customers to provide answers to any and all questions, resolve issues, and ensure complete customer satisfaction. The person filling the position also recommends products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes HVAC equipment and accessory installation and start-ups on residential and/or commercial jobsites. The person in the role also conducts installation and service on inside air products and equipment, as well, and has the ability to comprehend controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist fields customer queries, objections, and billing inquiries with the highest degree of consideration and professionalism to solve customer concerns with a one-call resolution. The Customer Service Specialist is also responsible for supporting day-to-day function of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, using company radio and pager policies, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The individual in the position also interacts with the customer to confirm the customer is informed of scheduled appointments, reply to inquiries, and to help resolve issues. The Dispatcher efficiently plans and routes the most appropriate technicians in accordance with established company processes.