" Error on the service tech was very polite told us all about the furnace and how it works and told us about the special deals you have on right now . He was very thorou..."
"Consultant was professional "
"He toot his time and explained to me what he was checking and the
condition of my unit.. all was good.."
"The technician was very thorough on checking for the problem. He was very polite and nice to deal with."
"On time, efficient, and very knowledgeable."
"Punctual, worked efficiently"
"He was on time. Both units were serviced in two hours."
"Technician arrived on time and went right to work."
"The gentleman who came to service our systems has been to our home several times and he always does a complete and thorough job. He knows what needs to be done and he is..."
"Always prompt and courteous."
"Technician was great. Talked me through all parts of the service."
"Service excellent as usual"
"because this technician didn't try to tear my unit up like the last one did at the spring time"
"very good technician. Very careful, well informed and good communicator
"Had an appointment confirmation of 0800am-1000a, on September 22, 2017. I called Customer service at 100pm asking about tech. Transferred to dispatch who called tech and ..."
"I was contacted with a message that our service person was on the way. He was prompt, very courteous, and explained what he did."
"He took time to check out the system good."
"9 is excellent, I rarely give places 10"
"Scheduling. I scheduled an appointment several months ago and they came without calling the number I had requested. I had my cell number listed as I was out and about. If..."
"very good and efficient"
"This technician had been here before, and he did a good job of checking everything out."
"I had a time from 10am to 12 noon, and he got here around 12:25 or so. But otherwise, fine service!"
"Your normal good service."
"Arrived on time, were very polite and unobtrusive as they worked."
"Showed uip on time and was done quickly. Was professional and offered suggestions."
"Efficient and successful"
"Nathan is always great!"
"The technician that came to my house was very courteous, on time and located an issue that I had no clue I was experiencing. He was able to offer assistance on the spot ..."
"I was not dissatisfied with the service. I am very dissatisfied and unhappy with the fact that I had to spend over $300. on a unit that was only 2 years old. I think tha..."
"Professional Service !!!"
"Serviceman arrived on time and did his job very well (as best as I can tell so far, since I have not needed the heat on so far. Very pleasant and seemed to be very knowl..."
"Vinnie did a great job and was really nice and upbeat as he talked to us."
"on time polite friendly etc"
"Nice guy, very polite and friendly"
"Everything was checked and serviced in a timely fashion."
"John Nelson was efficient, capable an went the extra mile to clean up, explain things and most importantly, fix my HVAC issues."
"On time and started to work."
"Very professional & helpful"
"The technician Jeff Owenby was exceptionally courteous and knowledgeable about our A/C problem and took time to explain some things to me which I appreciated. God forbid ..."
"Technician arrived during promised time. Was very professional in his work. Listen to my comments on how the system was performing and corrected the deficiency noted in..."
"Prompt service, very efficient and thorough"
"Prompt, friendly, explained details of service provided"
"On time, very thorough, and did an excellent job explaining the condition of my equipment"
"Polite and informative service man"
"he was very professional ,easy to work with and answered all my questions . he even changed my air filter (which is located in the ceiling) which i greatly appreciated !"
"Technician tracked grass into my house, wreaked of cigarette smoke, and had no ID"
"Very polite and professional"
"The technician was timely, very knowledgeable and experienced, and very courteous."
"The technician tracked grass into my entry hall, told me I needed to renew my PLUS agreement but he didn't have the paperwork so I'd need to call the office, he didn't ha..."
"I have used Donelson Air for servicing, tune up, and refilling of freon through the years. My unit went out so I called Donelson Air. The technician and manager were at..."
"Excellent communication and skill."
"Vincent was awesome. He kept me informed and gave me several tips to avoid future issues."
"The technician was on time and quickly finished his task and was polite. "
"service was fine, but once again, you waited until the very end of the appointment window to arrive at our house."
"My call was received on a busy Saturday, with temps souring in the 90's was so happy on the quick response and the tech named John was so cheerful and made me smile immed..."
"Danielson air is a really good company "
"he was very pleasant and went to bat for me."
"Quoted for services not really needed"
"Arrived on time. Was very nice and professional. Went about his job very efficiently."
"It required 3 visits to fix the problem. You charged $291.00 for a Pure Air Replacement filter available on Amazon for $163.
"Very courteous employee."
"He took his time and seemed to check everything"
"Excellent service as always."
"I don't think that the service person did a maintenance job. He was only here about 15-20 minutes. He didn't do any of the usual cleaning. He also said that the unit was ..."
"Ansered all wuestion was prompt and clean very couteous and professional"
"Quick service, found the problem, explained it to me. It was a loose wire, just charged for the service call. Very polite. Excellent. "
"Quick efficient service"
"would have been a 10 except for pricing"
"Tech was very thorough and courteous, and didn't seem to be in a hurry. "
"Technician was great. Only complaint was that I had to reschedule from the prior week as they were going to be late by an hour for a 4- pm window on Friday"
"The replacement part needed on my new unit was completed."
"The technician assessed and corrected the problem. "
"Professional as always
"Called late in the afternoon and left VM. My call was returned in minutes. Within the hour the Tech was on site to diagnose. Fan was shorted out. The Tech ordered the par..."
"This inspection seemed more cursory than usual."
"The technician was punctual, polite and efficient."
"The service tech answered all my questions"
"Jeff Owenby always does excellent work. I ask for him specifically, whether it is a regular service visit or a serious problem."
"The service person was courteous and professional and on time."
"I appreciated the tech returning to re-evaluating the unit after I called to let him know the performance of the unit had not changed for the better."
"They really work with you when you have an issue. Michael and Tommy were excellent with us while fixing out unit. "
"Kind, respectful renewed my year maintenance and only charged me for that, even though, he did have to do something, but stated I was owed a visit-"
"Found the services useless. Waste of my time and money "
"Quick and honest! Great service!"
"I felt that you price to fix my air conditioner was extremely high. I was able to get it fixed for half the price you quoted."
"Among other things he did not make nasty remarks about my old thermostats like one of your other techs did. This one was very professional."
"technician was efficient and friendly"
"Thorough system check done, low coolant level addressed."
"The technician was polite, professional, caring and efficient. I enjoyed having him in our home again! He provided excellent service and we were notified of the needed ..."
"Service was provided in a very courteous, professional manner, expediently!"
"He was very professional "
"Spectacular service, from phone call to the end. William was friendly, and let me know what he was checking throughout. "
"Did a great job and on time "
"Need warranty part replaced. Part was on backorder and now it's been over 2 months and no follow up with tech to complete the service and repair."
"Tech went through everything
"Very professional, courteous, prompt, and quick but efficient."
"Technician appeared to know what he was doing."
"very professional and knowledgeable. Got here on time and worked very hard."
"quick, easy and the technician was very professional and kind"
"Very knowledgeable and great service."
"All the gentlemen that worked on my unit were extremely nice, efficient and thoughtful."
"Jeff is an experienced, professional. "
"Service was fast and technician explained the problem. Unit is working well."
"I was comparing his inspection to the last inspection."
"Well qualified. Satisfactory result. On time arrival."
"Eli and Danny did a fantastic job and even cleaned the outside of the outdoor unit. I have NEVER had that done before!"
"When the technicians arrived one of had been smoking a cigar. When I answered my door the cigar one left the cigar on my wooden bannister on my porch.
One of the techni..."
"On time, courteous, clean, friendly and good manners. Took time to explain stuff."
"Really wasn't able to service the humidifier hopefully when weather turns cool will work okay"
"On time. Efficient service. Friendly employees. "
"no problem at all very efficient and courteous"
"Excellent and timely service"
"Technician (Carl) was prompt in responding to our problem! He was courteous and thorough to the extent that the problem seems to be fixed as the AC unit is working just f..."
"I am not sure whether this survey relates to the installation of a new HVAC and furnace or the modification made the next day. With regard to the installation, the workm..."
"Technician is excellent in every way. Courteous, knowledgeable, and service our unit professionally.
"The service tech was very informative and courtesy."
"Quick response to service request and diagnosis was done right the first time."
"They were great on time"
"On time. Very nice and knowable"
"They do a very good job "
"John arrived during the period specified when the appointment was made and he was polite, professional and explained what work was done upon completion."
"Service provider was excellent just did not show up during service appointment window."
"John Nelson, the technician, was very professional and spent time going over everything he checked with the unit. I feel John is a huge asset to your organization."
"Courteous employee. Checked our unit and told us all about it."
"Technician was prompt and very helpful.."
"Came in did his work and left. Clean and very pleasant."
"John was very courteous and thorough. "
"Punctual friendly professional and skilled. "
"Arrived on schedule. Very polite and neat appearance. "
"The tech did a good kib but was not able to test the humidifier which is part of our system"
"Mike is always our technician and he is fantastic! "
"Great customer service on the phone. Confirmation follow-up by email. Received call regarding ETA of Technician. Tech introduced himself, courteous, & wore protected bo..."
"Service was good. The initial time frame that I was given was 8-10am. However when I called to confirm I was told that it was 9-11am and was not informed of that - due to..."
"personable technician. polite and businesslike"
"I called to set up service and it was scheduled for a certain time. Then a lady (Amy) called on the day of the appointment to confirm that we still wanted a visit. I call..."
"Technician was most courteous and most efficient"
"Aaron did a great job of servicing our units, making sure that our extra air filter systems were working, and obtained the correct filters for our systems!"
"It was awesome that you all came out on the same day I called with an emergency! "
"John was very professional, courteous and efficient. He went over what he checked and what he did. I was very pleased with his work. Would recommend his work to anyone."
"John was extremely helpful in his explanation as to what he was doing ,and why he was doing it."
"good customer service representing a company that has a solid reputation"
"He was prompt and checked everything thoroughly."
"He addressed problems and unit to service. "
"was on time and worked quickly and efficiently"
"Technician was knowledgeable and friendly."
"Prompt service. Knowledge of representative. "
"The technician was friendly and knowledgeable and fixed my A/C"
"Eli called to say he was coming and arrived in the first half of the window of time for the appointment."
"Vinnie arrived on time and was very thorough and efficient. Explained issue to me and had my AC cooling properly again quickly."
"Service technician was courteous, concerned, thorough, and apparently competent. Also, assurance was given that support was available at any time in the future if needed."
"Communicative, well trained tech stayed on task and got job done in a timely fashion."
"profession, courteous service"
"Mr.Parsons came earlier than we expected.He worked quickly and efficiently.He had installed the unit in much less time than was expected.It was a very hot day and we had ..."
"The technician was nice and talked to us about our system."
"They were extremely professional and knowlegeable about the equipment and its installation.
"carl was very friendly and professional. his response time was great and got to me quickly once he got the part. very much appreciated since it was hot outside.
"The tech was great while testing our systems. He was fast and courteous the whole time."
"On time, efficient, friendly"
"Called ahead, showed up and did the job."
"Very friendly and showed an interest in what he was doing."
"They communicated very well along the way."
"I was satisfied with service, however, I was notified that the tech would be late. I had an 8-10 window, he arrived after 10."
"I felt like the technician was honest with about the condition of our furnace and a/c unit"
"Your service technician was efficient and friendly."
"You have my phone number"
"They arrived on time and were clear and efficient "
"Neat and clean. He listened and checked a/c thermostat. He was polite and respectful."
"Work was done as scheduled and charge was as estimated."
"Jeff Conquest is a very knowledgeable, courteous and has a great personality.
We have asked for Jeff many times as a our turn up technician and will do so in the future...."
"Technician, Carl, did a routine maintenance check. He discovered leaking of freeze zone. Ordered part to make repairs. I later decided that i should replace the air condi..."
"The DAC technician was prompt, courteous and went right to work checking
our unit. Afterwards he came and gave me a vocal report and his written
"Service expert was knowledgeable, timely, and polite. He discovered an issue and took care of it."
"The price estimated by the technician was very close to actual cost of repairs."
"Arrived on time, kept me informed, proceeded and completed In a courteous professional manner. Glad I tuck with Donelson for my new system. This is the second or third ..."
"Jeff Owensby is professional, kind, and hardworking. He gives great customer service! He does a great job!"
"Extremely pleasant tech. Explained everything he did in full. Very prompt at arrival"
"Cory and Aaron (who was called for assistance by Cory) did an excellent job of getting to the bottom of an issue that I had been fighting ever since my new Lennox was ins..."
"Work was thorough and efficient/"
"The visit went well - I was surprised the tech did not come inside the house to inspect the air returns."
"We have been with Donelson Air since we moved to Nashville 24 yrs ago. They are always responsible, knowledgeable,
Courteous. Will never use any one else."
"He was very polite, courteous and was able to find the problem."
"He came in, did what he needed to do in a timely manner, and left. "
"Good work. Efficient. Courteous.
"The friendliness and professionalism of the staff."
"Technician was later than indicated but he did call."
"Used my garden hose to do whatever, left it scattered on side yard. Not where it was found. "
"Work was done in a timely manner, and to the best of my knowledge, was done well."
"Jeff Owenby was the service technician. He does excellent work and he is a pleasure to deal with."
"Technician was courteous and professional and let me know everything he was checking"
"Was prompt and courteous."
"Eli was very professional and thorough providing excellent service."
"He seemed to be honest."
"service was prompt and technician seemed very competent. "
"Very kind, helpful, gave us the information we needed"
"The gentleman who came left a dirty rag and an old screwdriver on my unit. "
"I have already responded to this. I was not satisfied with my last service on 4/15 but no one responded after I filled out that survey, so I am certainly not happy about..."
"Jeff is very nice and professional. We always request that he come to our home for the service."
"Carl is always professional,considerate,thorough and kind."
"courteous, and performed the scheduled maintenance in a timely manner."
"Service to my air conditioning was completed under our service agreement. Both units checked out but I found later that our upstairs unit was not operating. I called th..."
"Was prompt and provided good customer svx."
"He did not spend enough time checking my unit."
"The technician arrived on time and completed the work quickly."
"The technician is always on time, friendly, and always get the job done."
"My service tech Will was great and I hope you give him a raise! He's probably paid too low but you should consider raising please. Will seemed to be very thorough in expl..."
"The installers were knowledgeable, polite, friendly, and organized."
"Service Techs were on time and completed the tune up within the expected time."
"I felt that the technician was very thorough, patient, competent and personable."
"The technician was very knowledgeable and great customer service !"
"Technician did what I expected him to do and did it well.
"Great service and very helpful"
"The tech was excellent. I did request Nathan who was not sent but the man that was sent did an excellent job."
"My tech was 1.5 hours late. "
"Excellent tech, conscientious and thorough. "
"On time, courteous, efficient "
"The man who came over was very informative and very professional."
".punctual, knowledgeable, friendly, competent."
"Mr. Ownby has been coming to my home for over twenty years.
He is always polite, friendly, and efficient."
"Professional, courteous, on time, thorough"
"Technician was prompt, cheerful, and professional in his work. I received a phone call well advance to let me know that all technicians were running a little behind, and ..."
"Because the technician I have had the last two times is efficient and trustworthy. I don't want anyone else doing my service unless he recommends them. Nathan is the best..."
"Service technician arrived within promised time frame. Cordial and polite.
Upon completion of service, shared details and confirmed all looked good."
"EXPLAINED ALL THE WORK THAT WAS DONE"
"On time Efficent Knowledgeable Friendly