"Quoted for services not really needed"
"Arrived on time. Was very nice and professional. Went about his job very efficiently."
"It required 3 visits to fix the problem. You charged $291.00 for a Pure Air Replacement filter available on Amazon for $163.
"Very courteous employee."
"He took his time and seemed to check everything"
"Excellent service as always."
"I don't think that the service person did a maintenance job. He was only here about 15-20 minutes. He didn't do any of the usual cleaning. He also said that the unit was ..."
"Ansered all wuestion was prompt and clean very couteous and professional"
"Quick service, found the problem, explained it to me. It was a loose wire, just charged for the service call. Very polite. Excellent. "
"Quick efficient service"
"would have been a 10 except for pricing"
"Tech was very thorough and courteous, and didn't seem to be in a hurry. "
"Technician was great. Only complaint was that I had to reschedule from the prior week as they were going to be late by an hour for a 4- pm window on Friday"
"The replacement part needed on my new unit was completed."
"The technician assessed and corrected the problem. "
"Professional as always
"Called late in the afternoon and left VM. My call was returned in minutes. Within the hour the Tech was on site to diagnose. Fan was shorted out. The Tech ordered the par..."
"This inspection seemed more cursory than usual."
"The technician was punctual, polite and efficient."
"The service tech answered all my questions"
"Jeff Owenby always does excellent work. I ask for him specifically, whether it is a regular service visit or a serious problem."
"The service person was courteous and professional and on time."
"I appreciated the tech returning to re-evaluating the unit after I called to let him know the performance of the unit had not changed for the better."
"They really work with you when you have an issue. Michael and Tommy were excellent with us while fixing out unit. "
"Kind, respectful renewed my year maintenance and only charged me for that, even though, he did have to do something, but stated I was owed a visit-"
"Found the services useless. Waste of my time and money "
"Quick and honest! Great service!"
"I felt that you price to fix my air conditioner was extremely high. I was able to get it fixed for half the price you quoted."
"Among other things he did not make nasty remarks about my old thermostats like one of your other techs did. This one was very professional."
"technician was efficient and friendly"
"Thorough system check done, low coolant level addressed."
"The technician was polite, professional, caring and efficient. I enjoyed having him in our home again! He provided excellent service and we were notified of the needed ..."
"Service was provided in a very courteous, professional manner, expediently!"
"He was very professional "
"Spectacular service, from phone call to the end. William was friendly, and let me know what he was checking throughout. "
"Did a great job and on time "
"Need warranty part replaced. Part was on backorder and now it's been over 2 months and no follow up with tech to complete the service and repair."
"Tech went through everything
"Very professional, courteous, prompt, and quick but efficient."
"Technician appeared to know what he was doing."
"very professional and knowledgeable. Got here on time and worked very hard."
"quick, easy and the technician was very professional and kind"
"Very knowledgeable and great service."
"All the gentlemen that worked on my unit were extremely nice, efficient and thoughtful."
"Jeff is an experienced, professional. "
"Service was fast and technician explained the problem. Unit is working well."
"I was comparing his inspection to the last inspection."
"Well qualified. Satisfactory result. On time arrival."
"Eli and Danny did a fantastic job and even cleaned the outside of the outdoor unit. I have NEVER had that done before!"
"When the technicians arrived one of had been smoking a cigar. When I answered my door the cigar one left the cigar on my wooden bannister on my porch.
One of the techni..."
"On time, courteous, clean, friendly and good manners. Took time to explain stuff."
"Really wasn't able to service the humidifier hopefully when weather turns cool will work okay"
"On time. Efficient service. Friendly employees. "
"no problem at all very efficient and courteous"
"Excellent and timely service"
"Technician (Carl) was prompt in responding to our problem! He was courteous and thorough to the extent that the problem seems to be fixed as the AC unit is working just f..."
"I am not sure whether this survey relates to the installation of a new HVAC and furnace or the modification made the next day. With regard to the installation, the workm..."
"Technician is excellent in every way. Courteous, knowledgeable, and service our unit professionally.
"The service tech was very informative and courtesy."
"Quick response to service request and diagnosis was done right the first time."
"They were great on time"
"On time. Very nice and knowable"
"They do a very good job "
"John arrived during the period specified when the appointment was made and he was polite, professional and explained what work was done upon completion."
"Service provider was excellent just did not show up during service appointment window."
"John Nelson, the technician, was very professional and spent time going over everything he checked with the unit. I feel John is a huge asset to your organization."
"Courteous employee. Checked our unit and told us all about it."
"Technician was prompt and very helpful.."
"Came in did his work and left. Clean and very pleasant."
"John was very courteous and thorough. "
"Punctual friendly professional and skilled. "
"Arrived on schedule. Very polite and neat appearance. "
"The tech did a good kib but was not able to test the humidifier which is part of our system"
"Mike is always our technician and he is fantastic! "
"Great customer service on the phone. Confirmation follow-up by email. Received call regarding ETA of Technician. Tech introduced himself, courteous, & wore protected bo..."
"Service was good. The initial time frame that I was given was 8-10am. However when I called to confirm I was told that it was 9-11am and was not informed of that - due to..."
"personable technician. polite and businesslike"
"I called to set up service and it was scheduled for a certain time. Then a lady (Amy) called on the day of the appointment to confirm that we still wanted a visit. I call..."
"Technician was most courteous and most efficient"
"Aaron did a great job of servicing our units, making sure that our extra air filter systems were working, and obtained the correct filters for our systems!"
"It was awesome that you all came out on the same day I called with an emergency! "
"John was very professional, courteous and efficient. He went over what he checked and what he did. I was very pleased with his work. Would recommend his work to anyone."
"John was extremely helpful in his explanation as to what he was doing ,and why he was doing it."
"good customer service representing a company that has a solid reputation"
"He was prompt and checked everything thoroughly."
"He addressed problems and unit to service. "
"was on time and worked quickly and efficiently"
"Technician was knowledgeable and friendly."
"Prompt service. Knowledge of representative. "
"The technician was friendly and knowledgeable and fixed my A/C"
"Eli called to say he was coming and arrived in the first half of the window of time for the appointment."
"Vinnie arrived on time and was very thorough and efficient. Explained issue to me and had my AC cooling properly again quickly."
"Service technician was courteous, concerned, thorough, and apparently competent. Also, assurance was given that support was available at any time in the future if needed."
"Communicative, well trained tech stayed on task and got job done in a timely fashion."
"profession, courteous service"
"Mr.Parsons came earlier than we expected.He worked quickly and efficiently.He had installed the unit in much less time than was expected.It was a very hot day and we had ..."
"The technician was nice and talked to us about our system."
"They were extremely professional and knowlegeable about the equipment and its installation.
"carl was very friendly and professional. his response time was great and got to me quickly once he got the part. very much appreciated since it was hot outside.
"The tech was great while testing our systems. He was fast and courteous the whole time."
"On time, efficient, friendly"
"Called ahead, showed up and did the job."
"Very friendly and showed an interest in what he was doing."
"Vince was very nice, patient with my questions and explained things as he went along."
"I was satisfied with service, however, I was notified that the tech would be late. I had an 8-10 window, he arrived after 10."
"Tim is very personable and does a great job!"
"I felt like the technician was honest with about the condition of our furnace and a/c unit"
"Technician was timely and friendly. "
"Your service technician was efficient and friendly."
"You have my phone number"
"They arrived on time and were clear and efficient "
"Neat and clean. He listened and checked a/c thermostat. He was polite and respectful."
"Electrical cover fro unit under the house was found on the ground right after service left"
"ALWAYS ON TIME. JEFFERY IS THE BEST TECH. EXPLAINS EVERYTHING AND MAKES SURE SYSTEM IS WORKING AT ITS BEST. EVEN REMINDED ME TO TRIM BACK BUSH GROWING NEXT TO ONE UNIT SO..."
"Corey worked very hard getting our Lyric thermostat programed. Now everything seems to be working properly, including the iPhone app. Really appreciate everything."
"Corey was very through and explained everything to me."
"I was expecting major repairs or replacement of the A/C. I'd had people out the previous two years who couldn't find the problem. Aaron quickly figured out what was wrong..."
"Corey Merriman provided the highest level of attention to detail and service. He stayed late on a Friday afternoon to ensure that everything re: our A/C was running perf..."
"Tech was very knowledgeable, and professional."
"Work was done as scheduled and charge was as estimated."
"Jeff Conquest is a very knowledgeable, courteous and has a great personality.
We have asked for Jeff many times as a our turn up technician and will do so in the future...."
"Technician, Carl, did a routine maintenance check. He discovered leaking of freeze zone. Ordered part to make repairs. I later decided that i should replace the air condi..."
"Nathan arrived exactly when he was expected, checked both units thoroughly and answered all my questions about the future of the units. Prompt, thorough, polite, friendl..."
"The men knew what they were doing and working as a team the new replacement unit was up and running smoothly. They made sure we were happy and everything was OK before th..."
"The DAC technician was prompt, courteous and went right to work checking
our unit. Afterwards he came and gave me a vocal report and his written
"Service expert was knowledgeable, timely, and polite. He discovered an issue and took care of it."
"Install of new gas pack 2 years ago not properly installed to prevent animals from burrowing under the unit into the crawl space/basement. Technician said Mgmt nothing t..."
"The price estimated by the technician was very close to actual cost of repairs."
"Arrived on time, kept me informed, proceeded and completed In a courteous professional manner. Glad I tuck with Donelson for my new system. This is the second or third ..."
"Jeff Owensby is professional, kind, and hardworking. He gives great customer service! He does a great job!"
"Extremely pleasant tech. Explained everything he did in full. Very prompt at arrival"
"Cory and Aaron (who was called for assistance by Cory) did an excellent job of getting to the bottom of an issue that I had been fighting ever since my new Lennox was ins..."
"Work was thorough and efficient/"
"On time. Efficient. Very nice. "
"The visit went well - I was surprised the tech did not come inside the house to inspect the air returns."
"technician did not arrive in the designated time
"Tech was very polite and informative about our unit. "
"Mike came out and got out system running temporarily on Monday and returned on Tuesday morning. Mike was great.
"polite knowledgeable technician. "
"After being an hour late the service was very satisfactory."
"The installers were very polite and efficient. They did a great job!"
"We have been with Donelson Air since we moved to Nashville 24 yrs ago. They are always responsible, knowledgeable,
Courteous. Will never use any one else."
"90% of the time Excellent feedback of system. Saving tips. Reminders update for system. 10% of the time terrible feedback, don't completely clean the system, wants to sel..."
"Promptness and cleanliness of the installation.
"Kept me posted on arrival time. The technician went right to work and was very neat. "
"Very impressed with technician. Grateful for temporary motor fan while waiting for new one to come in. However, I see no benefit to the warranty I pay for every year if I..."
"He was very polite, courteous and was able to find the problem."
"He came in, did what he needed to do in a timely manner, and left. "
"Good work. Efficient. Courteous.
"The friendliness and professionalism of the staff."
"Punctual, personable, and professional.
Questions were answered and a good job was done."
"Very professional, polite, and informative. "
"He came within a few hours of my call. We had no AC. Couldn't locate a leak but added Freon and it's working. ? the leak"
"Eddie was prompt and very thorough"
"Always provide excellent service!"
"Technician was later than indicated but he did call."
"Used my garden hose to do whatever, left it scattered on side yard. Not where it was found. "
"Work was done in a timely manner, and to the best of my knowledge, was done well."
"Jeff Owenby was the service technician. He does excellent work and he is a pleasure to deal with."
"On time! Friendly, knowledgeable."
"Technician was courteous and professional and let me know everything he was checking"
"Was prompt and courteous."
"Tech did NOT blow out condensate line "
"Eli was very professional and thorough providing excellent service."
"Carl and John were on time, pleasant, informative - telling me what they were going to do, what they did, explained the analysis and detailed what work they did. Asked i..."
"Nicholas in my appointment time ,was neat,knowledgeable & polite."
"He seemed to be honest."
"On time-courtesy-fast - answered my questions and did a good job "
"Aaron explained everything well,was polite and courteous."
"Steve did a great job of servicing my equipment and answering all my questions."
"service was prompt and technician seemed very competent. "
"Very kind, helpful, gave us the information we needed"
"Tech was very polite and completed service in a timely manner."
"The gentleman who came left a dirty rag and an old screwdriver on my unit. "
"Technician arrived on time was very courteous and did the required work."
"Th technician was excellent and kept us posted on his arrival time."
"I have already responded to this. I was not satisfied with my last service on 4/15 but no one responded after I filled out that survey, so I am certainly not happy about..."
"Jeff is very nice and professional. We always request that he come to our home for the service."
"Carl is always professional,considerate,thorough and kind."
"Both techs were very professional and explained the procedure before starting the job. They also showed me the dirt they got out of the ducts."
"courteous, and performed the scheduled maintenance in a timely manner."
"Service to my air conditioning was completed under our service agreement. Both units checked out but I found later that our upstairs unit was not operating. I called th..."
"Was prompt and provided good customer svx."
"I don't think I got a very thorough check up this year. all the tech did was wash the condenser coils, check the capacitor, and back flush the condensate line from outsi..."
"The gentleman did a great job and was in and out in less than an hour
"He did not spend enough time checking my unit."
"Couldnot come on the first day work wasscheduled . didn't have a tech who could work on my Dakin unit that afternoon"
"They communicated very well along the way."
"The technician arrived on time and completed the work quickly."
"The technician is always on time, friendly, and always get the job done."
"My service tech Will was great and I hope you give him a raise! He's probably paid too low but you should consider raising please. Will seemed to be very thorough in expl..."
"The installers were knowledgeable, polite, friendly, and organized."
"Service Techs were on time and completed the tune up within the expected time."
"I felt that the technician was very thorough, patient, competent and personable."
"The technician was very knowledgeable and great customer service !"
"Technician did what I expected him to do and did it well.
"Great service and very helpful"
"The tech was excellent. I did request Nathan who was not sent but the man that was sent did an excellent job."
"My tech was 1.5 hours late. "
"Excellent tech, conscientious and thorough. "
"On time, courteous, efficient "
"The man who came over was very informative and very professional."
".punctual, knowledgeable, friendly, competent."
"Mr. Ownby has been coming to my home for over twenty years.
He is always polite, friendly, and efficient."
"Professional, courteous, on time, thorough"
"Technician was prompt, cheerful, and professional in his work. I received a phone call well advance to let me know that all technicians were running a little behind, and ..."
"Because the technician I have had the last two times is efficient and trustworthy. I don't want anyone else doing my service unless he recommends them. Nathan is the best..."
"Service technician arrived within promised time frame. Cordial and polite.
Upon completion of service, shared details and confirmed all looked good."
"EXPLAINED ALL THE WORK THAT WAS DONE"
"On time Efficent Knowledgeable Friendly
"We are senior citizens and felt we were being pressured by the serviceman and the salesman selling duct cleaning and a new HVAC. It caused my husband some anxiety, but I..."
"Service was prompt and professional."
"Tech was most polite and informative and helpful"
"Easy to make the appt at a time convenient for us. Jeff called to tell us when he was on his way. After servicing our unit, he talked with us about its condition and ag..."
"Technician was on time, professional, kind to my dogs, and did a thorough job. He also explained his evaluation to me in depth. "
"He was the best service person who has ever come out!"
"On time and very knowledgeable and polite"
"Professional and courteous"
"Sales person came with service person and now I'm told I need an expensive repair or new unit. Neither offered to show me the cause or be specific on how long unit might ..."
"Mr. Jeff Ombry treated his service as an experienced technician with concern and knowledge . I will use him for future services since my terrible time I had previously i..."
"Quick. Efficient. Polite."
"The technician was very thorough and performed his work quickly and efficiently."
"Linda in the office scheduled me for the time I needed. Eli showed up within a minute of the appointed time. Eli provided excellent service!"
"Service was professional and courteous. "
"Technician took the time to answer our questions and was very patient and empathetic."
"Quality technician, service"
"Very nice and efficient."
"We are selling our home and wanted a complete check up for our system. We are very satisfied with the service call. Our new home has all maintenance provided, so we will ..."
"The technician was courteous and professional "
"Courteous effective and efficient "
"technician was courteous and explained what he was doing"
"Very professional. Clear communication. Did what he said. Had to order a part but got back to us quickly. The "
"Steven presented a good appearance and a good attitude.. It was a very good visit/service call."
"DAC is always a pleasure to work with. From setting up appointments with the office staff to the technicians who service our equipment, everyone is friendly and professio..."
"Courteous, thorough technician. "
"Knowledgeable and personable"
"technician seemed very knowledgeable "
"Tech very knowledgeable. Worked quickly and ordered needed part to install as quickly as possible. Friendly and courteous. "
"The technician was professional, friendly and knowledgeable. I was disappointed that we need a new capacitor on our compressor and this part was not with the technician ..."
"Technician was professional, courteous & efficient.
"on time, service person was very good"
"Knowledgable service man, on time, and polite "
"Serv. rep came on time and we were notified prior that he was coming. Serv. rep seemed very knowledgeable and efficient."
"Timely response and great employee providing service. Very thorough."
"I forgot to tell him to check another return air filter located on ceiling by the kitchen. Was that checked, please sir?"
"On time, very helpful, got the job done timely. Always courteous. No issues at all. "
"The technician arrived- introduced himself. Informed me which system he was going to take care of today. He let me know that one of my caps was weak and the cost of repla..."
"Technician was prompt, courteous, and very knowledgeable. He patiently answered all my questions."
"Came quickly and was very helply.
"Eli was knowledgeable, efficient and very personable."
"On time,courteous and efficient."
"Excellent service. Courteous, professional, on time."