"He came within a few hours of my call. We had no AC. Couldn't locate a leak but added Freon and it's working. ? the leak"
"Eddie was prompt and very thorough"
"Always provide excellent service!"
"Technician was later than indicated but he did call."
"Used my garden hose to do whatever, left it scattered on side yard. Not where it was found. "
"Work was done in a timely manner, and to the best of my knowledge, was done well."
"Jeff Owenby was the service technician. He does excellent work and he is a pleasure to deal with."
"On time! Friendly, knowledgeable."
"Technician was courteous and professional and let me know everything he was checking"
"Was prompt and courteous."
"Tech did NOT blow out condensate line "
"Eli was very professional and thorough providing excellent service."
"Carl and John were on time, pleasant, informative - telling me what they were going to do, what they did, explained the analysis and detailed what work they did. Asked i...
"Nicholas in my appointment time ,was neat,knowledgeable & polite."
"He seemed to be honest."
"On time-courtesy-fast - answered my questions and did a good job "
"Aaron explained everything well,was polite and courteous."
"Steve did a great job of servicing my equipment and answering all my questions."
"service was prompt and technician seemed very competent. "
"Very kind, helpful, gave us the information we needed"
"Tech was very polite and completed service in a timely manner."
"The gentleman who came left a dirty rag and an old screwdriver on my unit. "
"Technician arrived on time was very courteous and did the required work."
"Th technician was excellent and kept us posted on his arrival time."
"I have already responded to this. I was not satisfied with my last service on 4/15 but no one responded after I filled out that survey, so I am certainly not happy about...
"Jeff is very nice and professional. We always request that he come to our home for the service."
"Carl is always professional,considerate,thorough and kind."
"Both techs were very professional and explained the procedure before starting the job. They also showed me the dirt they got out of the ducts."
"courteous, and performed the scheduled maintenance in a timely manner."
"good job cleaning unit"
"Service to my air conditioning was completed under our service agreement. Both units checked out but I found later that our upstairs unit was not operating. I called th...
"Was prompt and provided good customer svx."
"I don't think I got a very thorough check up this year. all the tech did was wash the condenser coils, check the capacitor, and back flush the condensate line from outsi...
"The gentleman did a great job and was in and out in less than an hour
"He did not spend enough time checking my unit."
"Couldnot come on the first day work wasscheduled . didn't have a tech who could work on my Dakin unit that afternoon"
"Aaron does a very efficient job and I feel very good about his service. Aaron is neat and organized."
"Technician diagnosed the problem and provided the solution, though the part had to be located in the warehouse. The part was installed the next day."
"Always good service."
"Tech is always informative, explains how to eliminate trouble with machine. This last time he took the time to show me we had trouble with ants around the motor and expl...
"The technician arrived on time and completed the work quickly."
"Nice guy and informative."
"The technician is always on time, friendly, and always get the job done."
"My service tech Will was great and I hope you give him a raise! He's probably paid too low but you should consider raising please. Will seemed to be very thorough in expl...
"Your service Tech was very professional an explained what is doing"
"The technician DID NOT let me see him blow out my condensation line. That means he probably did not do it as requested. This is very frustrating to me because it means ...
"The installers were knowledgeable, polite, friendly, and organized."
"professional, technical knowledge, customer-focused "
"Service Techs were on time and completed the tune up within the expected time."
"I felt that the technician was very thorough, patient, competent and personable."
"Technician was very pleasant, thorough and professional"
"The service was great, and very thorough. The service tech was polite and conscientious. However, the service tech arrived about an hour outside of his scheduled window. "
"Added an item for Aprilaire humidifier to winter/heat tuneup."
"Josh (253) as very knowledgeable and friendly. Great service."
"Because Jeff Conquest is the best technician. Always helpful, pleasant and never too busy to answer questions I may have. "
"I knew the service rep, and he did a thorough inspection as always."
"The service provided meant our usual expectations of Jeff."
"Just a regular service"
"The technician was very knowledgeable and great customer service !"
"Technician did what I expected him to do and did it well.
"I felt like he wss a sales man he put on his report my duct work was fair but did not look at it you have to have keys to go down stairs to look at it he did not"
"Great service and very helpful"
"The tech was excellent. I did request Nathan who was not sent but the man that was sent did an excellent job."
"My tech was 1.5 hours late. "
"Excellent tech, conscientious and thorough. "
"On time, courteous, efficient "
"I needed a new unit fast, and Donelson Air was able to install it the day after I signed. Also, the techs were friendly and informative."
"The man who came over was very informative and very professional."
".punctual, knowledgeable, friendly, competent."
"Mr. Ownby has been coming to my home for over twenty years.
He is always polite, friendly, and efficient."
"The technician only thought 1 of my 2 units was to receive a checkup - I have had both units on the yearly maintenance roster for over 10 years - a call to the office cla...
"Technician was wonderful but people who translated needed service from online request completely incompetent."
"good customer service"
"Your agent has been many times to service our home. He is friendly, knowledgeable, efficient and on time. He obviously knows what he is doing and answers any questions ...
"The technician went out of his way to be helpful. He arrived on time and was very courteous. "
"Friendly knowledgeable technician"
"Professional, courteous, on time, thorough"
"My Tech, Carl was very well informed about my units and he made sure I understood what was going on."
"Service was very engaging, explain thoroughly what he was about to do etc."
"I appreciate that the service person did an excellent job. When, I turned on the heat, nothing happened. So, he had to come back. "
"Technician was prompt, cheerful, and professional in his work. I received a phone call well advance to let me know that all technicians were running a little behind, and ...
"Came on time. Gave advise about up keep. Friendly "
"Because the technician I have had the last two times is efficient and trustworthy. I don't want anyone else doing my service unless he recommends them. Nathan is the best...
"Great on time service"
"He was polite and called in advance and was efficient."
"Service technician arrived within promised time frame. Cordial and polite.
Upon completion of service, shared details and confirmed all looked good."
"Work was done quickly, technician very polite and friendly"
"Prompt, thorough, very nice."
"EXPLAINED ALL THE WORK THAT WAS DONE"
"On time Efficent Knowledgeable Friendly
"Technician seemed knowledgable and thorough.
Didn't pressure expensive repair. "
"We are senior citizens and felt we were being pressured by the serviceman and the salesman selling duct cleaning and a new HVAC. It caused my husband some anxiety, but I...
"Eli did a great job, seemed very thorough. "
"Very courteous and professional "
"Service was prompt and professional."
"Tech was most polite and informative and helpful"
"Carl did excellent work and cleanup of his work area. I was very pleased with his knowledge of prior repair and his questions as to our satisfaction with past services as...
"Carl was excellent. He was very nice and explained everything he did at the service call. Would highly recommend him! "
"Easy to make the appt at a time convenient for us. Jeff called to tell us when he was on his way. After servicing our unit, he talked with us about its condition and ag...
"I have been with Donelson Air for many years. I have always received excellent service and hardware. Today's consultant, Tyler, was extremely efficient, on time, and co...
"Technician was on time, professional, kind to my dogs, and did a thorough job. He also explained his evaluation to me in depth. "
"He was the best service person who has ever come out!"
"On time and very knowledgeable and polite"
"Professional and courteous"
"Sales person came with service person and now I'm told I need an expensive repair or new unit. Neither offered to show me the cause or be specific on how long unit might ...
"Job well done and very professional and informative."
"The job was done."
"Technician arrived on time and did a good job."
"Thorough abd professional"
"The team came and fixed my problem immediately. Small matter but one I could not have fixed myself. "
"Mr. Jeff Ombry treated his service as an experienced technician with concern and knowledge . I will use him for future services since my terrible time I had previously i...
"Our technician was very knowledgeable, helpful in answering our questions and such a nice young man! Donelson Air is very lucky to have him!
"Quick. Efficient. Polite."
"The technician was very thorough and performed his work quickly and efficiently."
"Friendly courteous and knowledgeable "
"your technician jeff conquest is a great representative of your company! He keep me posted on everything he was doing and so professional in all that he did, even after ...
"They were so professional and courteous from the moment I initiated the call until the work was complete"
"The tech.was very quick AND very nice!"
"Linda in the office scheduled me for the time I needed. Eli showed up within a minute of the appointed time. Eli provided excellent service!"
"Service was professional and courteous. "
"Technician arrived at the scheduled time and were very professional in performing their inspection. "
"Technician took the time to answer our questions and was very patient and empathetic."
"Quality technician, service"
"Prompt, Efficient, Polite"
"Very nice and efficient."
"You have been our service company for 20 years."
"Service requested was provided quickly and professionally. "
"Tech was on time,courteous, professional, and through! "
"Did work fast, explained what he did.
"We are selling our home and wanted a complete check up for our system. We are very satisfied with the service call. Our new home has all maintenance provided, so we will ...
"The technician was courteous and professional "
"They arrived early, went right to work, and finished up in a reasonable amount of time, had my paperwork waiting on me."
"Courteous effective and efficient "
"Knowledge regarding the problem. "
"technician was courteous and explained what he was doing"
"Very professional. Clear communication. Did what he said. Had to order a part but got back to us quickly. The "
"Always friendly & helpful."
"Once problem was detected not sure if tech completed all steps that could have been completed to perform semi annual check up"
"Satisfied with service, no issues."
"very professional, and answered any questions we had.
"Prompt, professional, courteous service"
"Steven presented a good appearance and a good attitude.. It was a very good visit/service call."
"I had no info of the problem and the technician was able to find it."
"He had clear indentification of who he was and the company he represented"
"DAC is always a pleasure to work with. From setting up appointments with the office staff to the technicians who service our equipment, everyone is friendly and professio...
"It took four trips for the technician to finally find the problem associated with our heating unit for the first floor. "
"Courteous, thorough technician. "
"Knowledgeable and personable"
"No issues, arrived when promised."
"technician seemed very knowledgeable "
"He fixed the humidifier, which is a 10.
However, he advised the humidifier is in bad shape, which I don't disagree with since it is now out again. However, the $3,400...
"Tech very knowledgeable. Worked quickly and ordered needed part to install as quickly as possible. Friendly and courteous. "
"The technician was professional, friendly and knowledgeable. I was disappointed that we need a new capacitor on our compressor and this part was not with the technician ...
"Aaron always has helpful insights"
"Technician was professional, courteous & efficient.
"on time, service person was very good"
"He was on time and fast."
"As usual, all went well."
"Knowledgable service man, on time, and polite "
"They did a good, professional job."
"very cold weekend . went out of Nashville to get part that was needed."
"Quick service, friendly, helpful"
"Serv. rep came on time and we were notified prior that he was coming. Serv. rep seemed very knowledgeable and efficient."
"NO PROBLEMS. ON TIME."
"Timely response and great employee providing service. Very thorough."
"I forgot to tell him to check another return air filter located on ceiling by the kitchen. Was that checked, please sir?"
"On time, very helpful, got the job done timely. Always courteous. No issues at all. "
"The technician arrived- introduced himself. Informed me which system he was going to take care of today. He let me know that one of my caps was weak and the cost of repla...
"Technician was prompt, courteous, and very knowledgeable. He patiently answered all my questions."
"Came quickly and was very helply.
"tech was just simply great. very courteous and knew his job well."
"Tyler was very professional and knowledgeable. He took time to explain things and repeatedly asked if I had any other questions. "
"the technicians were very professional, prompt in their arrival, efficient and left a clean workplace."
"Eli was knowledgeable, efficient and very personable."
"On time,courteous and efficient."
"Excellent service. Courteous, professional, on time."
"very prompt and attentive"
"I believe Davey Holton did a great job checking out my HVAC equipment, explaining what I needed to keep my home mold and as dust-free as possible, and arranged to have th...
"Curtious, did job in professional manner and friendly."
"Will was great took time to answer my questions"
"Ryan, the technician, went above and beyond to service our furnace. He was professional, friendly, extremely knowledgeable, and completely thorough. Only compliments - no...
"He was on time,very professional and cleaned up after him self"
"The technician was friendly, personable, knowledgeable and trustworthy. The technician kept me updated on every part of the service and provided a estimated completion ...
"EXTREMELY over charged quote for new water heater....$1600, when I got one from Lowes for $400"
"Prompt professional service explained what was going on, fixed it and told me how to prevent problem in the future "
"Prompt and friendly service, knowledgeable fixed a draining problem not performed by the manufacturer. "
"He was quick and thorough."
"First, it was about 14 degrees outside and Ted had to be freezing - but with a smile, he carefully inspected the outside unit and quickly found what the problem was"
"Explained what he did and why it was necessary."
"Always professional and prompt"
"Prompt, courteous, skilled, did a great job."
"He was awesome!"
"It took three trips to finally resolve the issue with my furnace not operating correctly."
"Did great a job all round. "
"The technician was friendly and polite"
"There was no wait from when I called to schedule to when a tech was available."
"Except for dispatch, who moved time without calling me. Very disappointed, had scheduled time booked for over one month and received an email at noon the day of appointm...
"Very professional "
"The expert was very kind, and provided the information I needed to understand the repairs required. He did so in a very timely manner. "
"Was running late, but called to let me know when he would arrive. Did the job efficiently and quickly."
"Everyone was very nice and easy to work with. "
"The service person showed up on time and did the work in the time he said it would take and was very courteous "
"on time, competent, did service quickly, and did not try to sell me stuff I do not need"
"Could not fix rattle in intake vent"
"Aarons was on time, had provided service before and therefore knew me and my machine. "
"Polite and went about his work in a very business manner."
"Efficient and thorough"
"Excellent service "
"Tim Bailey gave excellent service. Our heat downstairs went out, and it was only 20 degrees F outside. He identified the problem, a gas valve that needed to be replaced. ...
"a service expert that showed concern."
"On time , covered all important issues , pleasant , quick"
"Jeff went above and beyond my tune-up by answering all my questions and providing examples to the answers of my questions. The service was great and the price was very r...
"He explained what he was doing technically and answer all my questions. He also made recommendations and many options for me to choose."
"prompt, courteous, knowledgable"
"Always receive excellent service and the service tech is was professional "
"Eli did a fine job of checking out the system. Still no answer to why the sensor doesn't work telling us the correct outside temp."
"Courteous, on time, explained what he was doing"
"Very nice tech."
"I just had a great experience with Mike from Donelson Air! He was to my house in under an hour and truly went above and beyond to diagnose my problem, explain what he was...
"Ted was ontime, very courteous, and I hope to have him to my home again. I appreciate the verbal report as well as the written report. Very helpful for an interpretatio...
"The young man was very nice and he seemed to know his job well."
"Technician noticed that the UV light on our inside unit was not working. He was supposed to call us 2 days later to set up a time to bring a replacement bulb to install....
"Always arrive in a timely manner, as scheduled. Service technicians are always very polite, thorough, and helpful."
"Tech called and came early. He was courteous and informative. Donelson Air has always been reliable."
"Good attitude, good questions, good work."
"Jeff Owensby is the best!!!"
"Technician was wonderful - polite, knowledgable, and helpful."
"Professional, courteous, knowledgeable, and friendly guy!"
"Nice guys who didn't try to upsell me on repair work."
"Service was expedient. Serviceman was polite, answered all questions, and provided excellent service."
"Reservation services never remembers to tell service provider that a ladder is needed."
"The tech was knowledgeable and made every effort to correct the problem."
"Fast, on schedule, efficient. "
"Kept to schedule, efficient, friendly technician."
"Bishop was stellar and on time. Give him a raise "
"Heat hasn't worked since this preventative maintenance "
"Call ahead for technician on way, arrived during arrival time period, courteous"
"courteous, efficient service"
"the visit seemed rushed"
"Service person on time, courteous, professional,friendly"
"Carl was efficient, effective in his work, and polite."
"Jeff has serviced our H and A equipment for many yesrs-he represents you very well-he is very knowledgeable about his job-"
"he was very knowledge , friendly and efficient. "
"Prompt courteous informative "
"I wouldn't be using Donelson (now probably for 28 years) if the service weren't goo."
"I have had several crew members here and all are very professional and well trained have not had a complaint yet"
"Good polite service. "
"Quick, easy and nonproblems."
"On time; friendly technician."
"Technician did not seem to do anything. I had to ask him to clean the leaves off of the surface of the heat pump. He reeked of cigarettes."
"Technician was thorough, courteous, explained service details, and gave advice for future possible service/"
"They showed up on time and were very professional. My one concern is the whole service call only took a short time. I do not recall any service call being done this quick...
"Really liked the guys who came out. They do a great job."
"Technician was very thorough and professional. He was also a very nice person."
"The technician was on time and did his work in a timely manner/"
"On time, pleasant, very knowledgable"
"The technician was a professional. He was friendly and knew my system. He serviced it to my satisfaction and made sure I was satisfied before leaving."
"Nathan Bishop did an excellent job!!"
"Technician did what he was supposed to do. Answer questions. "
"he was informative and answered my questions"
"Thoroughly checked system. Advised us of any problems that he saw. Very efficient and thorough."
"He was prompt asked proper questions and proceeded his check. Could not ask for anyone better"
"Efficient, timely and professional service"
"Nathan is the best! I trust him implicitly"
"The technician took the time he needed to properly service both units."
"Very thorough with all 4 units. He had been here before and was knowledgeable."
"On time, courteous professional. E a fly what I expect and appreciate"
"completed service in a timely manner"
"He arrived on time and did his work quickly."
"A satisifed customer for years"
"Mr. Bailey is always nice when he service our system-always in a good mood. I have no complaints, he is a great service technician."
"Technician reeked of cigarette smoke. I can't tell that he actually did anything. When he was ready to leave I had to ask him to clean the leaves off the top of the unit...
"No reason, just pleased...."
"Because he always does a great job!"
"The service tech was very polite and efficient. The appt. was between 10-12 and he didn't arrive until an hour after 12. Evidently the office was experiencing phone pro...
"Bruce Greene is my favorite tech. He is conscientious and methodical and can fix anything! "
"I requested Nathan because he does such a great job every time."
"Original appointment was for 2pm. I didn't immediately answer when Donelson Air called, and the appointment had to be rescheduled between 4 to 6. Tech didn't arrive unt...
"The technician was on time and very courteous and friendly."
"Punctual, polite, quick and efficient"
"polite and efficient"
"Nice and on time."
"The person you sent was very polite and professional. He did a good job explaining what they did."
"very professional young man"
"The rep was very detailed and gave me good recommendations"
"Courteous, excellent service"
"Technicians were efficient and they communicated well."
"I was scheduled to have the technician to arrive between 8-10. He arrived around 11:15. This ruined my morning plans. After he completed the systems check, he hung aro...
"Arrived at the time that he said, very polite and appeared that he was efficient for the job"
"He was very efficient and friendly."
"Jimmy was very rude and condescending."
"Technician was very nice and very thorough"
2)friendliest and most professional technicians
3)they are trustworthy (I have caught technicians goofing off on several occasions with other firms.)
"He did a good job of checking the system, making any needed repairs, and explaining issues & questions I had. He also advised me of what will need to be replaced in the ...
"The tech did a good job"
"Leonard is very good at his job, and trustworthy."
"Always friendly and professional, Nick called ahead, and arrived promptly on time. He takes care of my service in a timely and professional manner , and I appreciate his ...
"BOTH THE TECHNICIAN (NICK MURPHY) AND THE SALESMAN (BILLY HAMILTON) WERE SO VERY KIND. THEY LISTENED TO THE PROBLEMS WE WERE HAVING AND HELPED US FIGURE OUT THE BEST OPTI...
"The tech was the most thorough service tech we have had on any of
our appliances units etc Very pleasant also."
"tech was polite and professional and did what he came out to do. "
"The young man was here for a good amount of time taking care of both of our air conditioners. He was very professional and kind."
"Greg did a very good job. Was polite, respectful and informative. "
"Tech did a good was late and we were not told he was going to be."
"on short notice the service man came in a very short time."
"Call ahead was placed, technician arrived on time, and he explained the service he completed. "
"Josh was very professional, courteous, and knowledgeable. I watched Josh while he started installing the Alco purification system. He explained how the system works. ...
"Task oriented, good manners"
"The service was ok but the attitude needed some work."
He completed in time for me to make another appointment on time."
"Gregory was very through in his work"
"for me at least the only fault is the charges. "
"Technician took A/C unit completely apart to clean. Upstairs he thoroughly inspected the unit and found mold. Very thorough !!!"
"The technician arrived within the allocated time and did the job in a reasonable time."
"Very good service technician"
"Technician Dee was very nice, friendly and efficient. He did provide us excellent work on our system. Our thanks for the good service.."
"Technician showed up on-time and completed the work. Technician was friendly and knowledgeable. "
"Like always the technician provided excellent service."
"Alan is always great!"
"This is the second time that during scheduling of my service that I asked that the insulation on the copper outside line be replaced. Both times the technician said that...
"The technicians were on time on the planned date. They introduced themselves and went to work. As far as I can tell everything went well."
"Technician provided answers to my questions."
"Service was prompt and successful!"
"Leonard did a great job, as always. He is very efficient and professional, as well as being very cordial."
"Prompt, went straight to problem area, conducted couple measurements, identified the problem, and quickly solved the immediate problem."
"Very Attentive and Courteous service"
"Everything went well at this appointment. It was an appointment to make up for the missed appointment we had scheduled in March when we were stood up by the scheduled tec...
"Service man was excellent.."
"The technicians always to a great job. They respect my home and are very courteous. ...
"Tech was one time and was very helpful."
"Did a good job, courteous, professional"
"Alan diagnosed a problem while doing annual service and repaired it quickly"
"Our service turned out to be routine, with everything working just fine on our 2 HVAC zones. The technician did a thorough and professional job."
"timeliness and helpfulness of technician"
"Everything being done wax explained to me. "
"on time and very courteous. "
"Josh was very professional and courteous. He did an excellent job."
"Love Bob, always glad when he comes."
"always do a good job"
"On time. Friendly technician"
"Courteous and complete "
"As always your visits are focused on our comfort and best interests. "
"The service guy was great."
"He was pleasant and very helpful. Came out promptly"
"Greg was very nice and polite and seemed to take his work seriously. He arrived on time. "
"Service was performed within the appointment time and they answered all my questions."
"Timely arrival. Informative."
"The serviceman was polite and seemed informed."
"Nick answered a lot of questions that I had and explained his answers very well."
"The Technician or Resident Sales Consultant showed real concern for my needs and completed work in a very professional way."
"Did not appreciate technician trimming my shrub near the unit, as I do not feel it was too close. Should ask permission first and then pick up the debris. Did our son's ...
"Greg was friendly, very professional, very interested in my needs/questions, and very resourceful. I definitely would want to have him again. He was very dedicated to d...
"The technician came on time and completed his tasks quickly.
"Technician was very polit and efficient. "
"Identified some parts needing replacement and replaced these parts in a professional manner. Arrived on time and proceeded to service the equipment in a professional mann...
"He seemed to be very thorough in checking out our systems, and communicated what he was doing."
"I thought the cost of new ac was a little expensive"
"I always ask for a filter replacement. The service man told me that it was very dirty. But then told me the office didn't tell him to bring a replacement. This has bee...
"He was polite and professional"
"Because Richard is one off the best in his trade, has attitude that you just don't find in customer services these days.You all have a valuable asset with him being with ...
"I was not home - my neighbor covered for me and it seems the job was done correctly."
"Josh did something others have never done. The Carrier units I have actually have 2 cooling filters. He cleaned both requiring extra time, but it was obvious they needed ...
"He was on time. And the heat and air are still working ??"
"Tech arrived on time early actually was courteous efficient and explained any questions I had."
"Thorough job except he did not look at my furnace filter to make sure it was clean."
"My WiFi password has changed. The outside temperature on my thermostat requires my WiFi. Technician (nor I) was not able to set new password. I need someone to come and r...
"I continue to be very satisfied with the actual service provided but was very upset that my scheduled service call was a no-show. I called to check on it and was told tha...
"Excelent service as always by service tech - thorough, arrived when stated he would arrive, professional, courtesous and helpful with questions."
"Service person did not find any problem with our system!"
"The Tech came in and went right to work (with bootees on) and took care of both up and downstairs units, outside check, then came in and told us his diagnosis...very nice...
"Friendly, works quickly and quietly and is efficient. We like him...."
"Called, prompt, thorough"
"Seems like the tech was in a hurry to leave"
"Tech appeared to be very knowledgeble."
"Bob Johns is great! He is efficient, professional, attentive AND very careful in what he does. I am grateful that Miss Cassy (upon my request) ALWAYS sends Bob to to the...
"Thorough, professional, knowledgeable, courteous, respectful"
"Professional, efficient, polite."
"He was very professional and explained everything he did. He made sure everything worked like it was supposed to before he left."
"My thermostat was replaced for free."