"I called to set up service and it was scheduled for a certain time. Then a lady (Amy) called on the day of the appointment to confirm that we still wanted a visit. I call...
"Technician was most courteous and most efficient"
"Aaron did a great job of servicing our units, making sure that our extra air filter systems were working, and obtained the correct filters for our systems!"
"It was awesome that you all came out on the same day I called with an emergency! "
"John was very professional, courteous and efficient. He went over what he checked and what he did. I was very pleased with his work. Would recommend his work to anyone."
"John was extremely helpful in his explanation as to what he was doing ,and why he was doing it."
"good customer service representing a company that has a solid reputation"
"He was prompt and checked everything thoroughly."
"He addressed problems and unit to service. "
"was on time and worked quickly and efficiently"
"Technician was knowledgeable and friendly."
"Prompt service. Knowledge of representative. "
"The technician was friendly and knowledgeable and fixed my A/C"
"Eli called to say he was coming and arrived in the first half of the window of time for the appointment."
"Vinnie arrived on time and was very thorough and efficient. Explained issue to me and had my AC cooling properly again quickly."
"Service technician was courteous, concerned, thorough, and apparently competent. Also, assurance was given that support was available at any time in the future if needed."
"Jeff O excellent"
"Communicative, well trained tech stayed on task and got job done in a timely fashion."
"profession, courteous service"
"Mr.Parsons came earlier than we expected.He worked quickly and efficiently.He had installed the unit in much less time than was expected.It was a very hot day and we had ...
"The technician was nice and talked to us about our system."
"They were extremely professional and knowlegeable about the equipment and its installation.
"carl was very friendly and professional. his response time was great and got to me quickly once he got the part. very much appreciated since it was hot outside.
"The tech was great while testing our systems. He was fast and courteous the whole time."
"On time, efficient, friendly"
"Called ahead, showed up and did the job."
"Very friendly and showed an interest in what he was doing."
"Vince was very nice, patient with my questions and explained things as he went along."
"I was satisfied with service, however, I was notified that the tech would be late. I had an 8-10 window, he arrived after 10."
"Tim is very personable and does a great job!"
"I felt like the technician was honest with about the condition of our furnace and a/c unit"
"Technician was timely and friendly. "
"Your service technician was efficient and friendly."
"You have my phone number"
"They arrived on time and were clear and efficient "
"Neat and clean. He listened and checked a/c thermostat. He was polite and respectful."
"Electrical cover fro unit under the house was found on the ground right after service left"
"ALWAYS ON TIME. JEFFERY IS THE BEST TECH. EXPLAINS EVERYTHING AND MAKES SURE SYSTEM IS WORKING AT ITS BEST. EVEN REMINDED ME TO TRIM BACK BUSH GROWING NEXT TO ONE UNIT SO...
"Corey worked very hard getting our Lyric thermostat programed. Now everything seems to be working properly, including the iPhone app. Really appreciate everything."
"Corey was very through and explained everything to me."
"I was expecting major repairs or replacement of the A/C. I'd had people out the previous two years who couldn't find the problem. Aaron quickly figured out what was wrong...
"Corey Merriman provided the highest level of attention to detail and service. He stayed late on a Friday afternoon to ensure that everything re: our A/C was running perf...
"Tech was very knowledgeable, and professional."
"Work was done as scheduled and charge was as estimated."
"Jeff Conquest is a very knowledgeable, courteous and has a great personality.
We have asked for Jeff many times as a our turn up technician and will do so in the future....
"Technician, Carl, did a routine maintenance check. He discovered leaking of freeze zone. Ordered part to make repairs. I later decided that i should replace the air condi...
"Nathan arrived exactly when he was expected, checked both units thoroughly and answered all my questions about the future of the units. Prompt, thorough, polite, friendl...
"The men knew what they were doing and working as a team the new replacement unit was up and running smoothly. They made sure we were happy and everything was OK before th...
"The DAC technician was prompt, courteous and went right to work checking
our unit. Afterwards he came and gave me a vocal report and his written
"Very nice and helpful."
"Service expert was knowledgeable, timely, and polite. He discovered an issue and took care of it."
"Install of new gas pack 2 years ago not properly installed to prevent animals from burrowing under the unit into the crawl space/basement. Technician said Mgmt nothing t...
"The price estimated by the technician was very close to actual cost of repairs."
"Arrived on time, kept me informed, proceeded and completed In a courteous professional manner. Glad I tuck with Donelson for my new system. This is the second or third ...
"Jeff Owensby is professional, kind, and hardworking. He gives great customer service! He does a great job!"
"Extremely pleasant tech. Explained everything he did in full. Very prompt at arrival"
"Cory and Aaron (who was called for assistance by Cory) did an excellent job of getting to the bottom of an issue that I had been fighting ever since my new Lennox was ins...
"Work was thorough and efficient/"
"On time. Efficient. Very nice. "
"The visit went well - I was surprised the tech did not come inside the house to inspect the air returns."
"technician did not arrive in the designated time
"Tech was very polite and informative about our unit. "
"Mike came out and got out system running temporarily on Monday and returned on Tuesday morning. Mike was great.
"polite knowledgeable technician. "
"After being an hour late the service was very satisfactory."
"The installers were very polite and efficient. They did a great job!"
"We have been with Donelson Air since we moved to Nashville 24 yrs ago. They are always responsible, knowledgeable,
Courteous. Will never use any one else."
"90% of the time Excellent feedback of system. Saving tips. Reminders update for system. 10% of the time terrible feedback, don't completely clean the system, wants to sel...
"Promptness and cleanliness of the installation.
"Kept me posted on arrival time. The technician went right to work and was very neat. "
"Very impressed with technician. Grateful for temporary motor fan while waiting for new one to come in. However, I see no benefit to the warranty I pay for every year if I...
"He was very polite, courteous and was able to find the problem."
"He came in, did what he needed to do in a timely manner, and left. "
"Good work. Efficient. Courteous.
"The friendliness and professionalism of the staff."
"Courteous & efficient"
"Punctual, personable, and professional.
Questions were answered and a good job was done."
"Very professional, polite, and informative. "
"He came within a few hours of my call. We had no AC. Couldn't locate a leak but added Freon and it's working. ? the leak"
"Eddie was prompt and very thorough"
"Always provide excellent service!"
"Technician was later than indicated but he did call."
"Used my garden hose to do whatever, left it scattered on side yard. Not where it was found. "
"Work was done in a timely manner, and to the best of my knowledge, was done well."
"Jeff Owenby was the service technician. He does excellent work and he is a pleasure to deal with."
"On time! Friendly, knowledgeable."
"Technician was courteous and professional and let me know everything he was checking"
"Was prompt and courteous."
"Tech did NOT blow out condensate line "
"Eli was very professional and thorough providing excellent service."
"Carl and John were on time, pleasant, informative - telling me what they were going to do, what they did, explained the analysis and detailed what work they did. Asked i...
"Nicholas in my appointment time ,was neat,knowledgeable & polite."
"He seemed to be honest."
"On time-courtesy-fast - answered my questions and did a good job "
"Aaron explained everything well,was polite and courteous."
"Steve did a great job of servicing my equipment and answering all my questions."
"service was prompt and technician seemed very competent. "
"Very kind, helpful, gave us the information we needed"
"Tech was very polite and completed service in a timely manner."
"The gentleman who came left a dirty rag and an old screwdriver on my unit. "
"Technician arrived on time was very courteous and did the required work."
"Th technician was excellent and kept us posted on his arrival time."
"I have already responded to this. I was not satisfied with my last service on 4/15 but no one responded after I filled out that survey, so I am certainly not happy about...
"Jeff is very nice and professional. We always request that he come to our home for the service."
"Carl is always professional,considerate,thorough and kind."
"Both techs were very professional and explained the procedure before starting the job. They also showed me the dirt they got out of the ducts."
"courteous, and performed the scheduled maintenance in a timely manner."
"good job cleaning unit"
"Service to my air conditioning was completed under our service agreement. Both units checked out but I found later that our upstairs unit was not operating. I called th...
"Was prompt and provided good customer svx."
"I don't think I got a very thorough check up this year. all the tech did was wash the condenser coils, check the capacitor, and back flush the condensate line from outsi...
"The gentleman did a great job and was in and out in less than an hour
"He did not spend enough time checking my unit."
"Couldnot come on the first day work wasscheduled . didn't have a tech who could work on my Dakin unit that afternoon"
"Aaron does a very efficient job and I feel very good about his service. Aaron is neat and organized."
"Technician diagnosed the problem and provided the solution, though the part had to be located in the warehouse. The part was installed the next day."
"Always good service."
"Tech is always informative, explains how to eliminate trouble with machine. This last time he took the time to show me we had trouble with ants around the motor and expl...
"The technician arrived on time and completed the work quickly."
"Nice guy and informative."
"The technician is always on time, friendly, and always get the job done."
"My service tech Will was great and I hope you give him a raise! He's probably paid too low but you should consider raising please. Will seemed to be very thorough in expl...
"Your service Tech was very professional an explained what is doing"
"The technician DID NOT let me see him blow out my condensation line. That means he probably did not do it as requested. This is very frustrating to me because it means ...
"The installers were knowledgeable, polite, friendly, and organized."
"professional, technical knowledge, customer-focused "
"Service Techs were on time and completed the tune up within the expected time."
"I felt that the technician was very thorough, patient, competent and personable."
"Technician was very pleasant, thorough and professional"
"The service was great, and very thorough. The service tech was polite and conscientious. However, the service tech arrived about an hour outside of his scheduled window. "
"Added an item for Aprilaire humidifier to winter/heat tuneup."
"Josh (253) as very knowledgeable and friendly. Great service."
"Because Jeff Conquest is the best technician. Always helpful, pleasant and never too busy to answer questions I may have. "
"I knew the service rep, and he did a thorough inspection as always."
"The service provided meant our usual expectations of Jeff."
"Just a regular service"
"The technician was very knowledgeable and great customer service !"
"Technician did what I expected him to do and did it well.
"I felt like he wss a sales man he put on his report my duct work was fair but did not look at it you have to have keys to go down stairs to look at it he did not"
"Great service and very helpful"
"The tech was excellent. I did request Nathan who was not sent but the man that was sent did an excellent job."
"My tech was 1.5 hours late. "
"Excellent tech, conscientious and thorough. "
"On time, courteous, efficient "
"I needed a new unit fast, and Donelson Air was able to install it the day after I signed. Also, the techs were friendly and informative."
"The man who came over was very informative and very professional."
".punctual, knowledgeable, friendly, competent."
"Mr. Ownby has been coming to my home for over twenty years.
He is always polite, friendly, and efficient."
"The technician only thought 1 of my 2 units was to receive a checkup - I have had both units on the yearly maintenance roster for over 10 years - a call to the office cla...
"Technician was wonderful but people who translated needed service from online request completely incompetent."
"good customer service"
"Your agent has been many times to service our home. He is friendly, knowledgeable, efficient and on time. He obviously knows what he is doing and answers any questions ...
"The technician went out of his way to be helpful. He arrived on time and was very courteous. "
"Friendly knowledgeable technician"
"Professional, courteous, on time, thorough"
"My Tech, Carl was very well informed about my units and he made sure I understood what was going on."
"Service was very engaging, explain thoroughly what he was about to do etc."
"I appreciate that the service person did an excellent job. When, I turned on the heat, nothing happened. So, he had to come back. "
"Technician was prompt, cheerful, and professional in his work. I received a phone call well advance to let me know that all technicians were running a little behind, and ...
"Came on time. Gave advise about up keep. Friendly "
"Because the technician I have had the last two times is efficient and trustworthy. I don't want anyone else doing my service unless he recommends them. Nathan is the best...
"Great on time service"
"He was polite and called in advance and was efficient."
"Service technician arrived within promised time frame. Cordial and polite.
Upon completion of service, shared details and confirmed all looked good."
"Work was done quickly, technician very polite and friendly"
"Prompt, thorough, very nice."
"EXPLAINED ALL THE WORK THAT WAS DONE"
"On time Efficent Knowledgeable Friendly
"Technician seemed knowledgable and thorough.
Didn't pressure expensive repair. "
"We are senior citizens and felt we were being pressured by the serviceman and the salesman selling duct cleaning and a new HVAC. It caused my husband some anxiety, but I...
"Eli did a great job, seemed very thorough. "
"Very courteous and professional "
"Service was prompt and professional."
"Tech was most polite and informative and helpful"
"Carl did excellent work and cleanup of his work area. I was very pleased with his knowledge of prior repair and his questions as to our satisfaction with past services as...
"Carl was excellent. He was very nice and explained everything he did at the service call. Would highly recommend him! "
"Easy to make the appt at a time convenient for us. Jeff called to tell us when he was on his way. After servicing our unit, he talked with us about its condition and ag...
"I have been with Donelson Air for many years. I have always received excellent service and hardware. Today's consultant, Tyler, was extremely efficient, on time, and co...
"Technician was on time, professional, kind to my dogs, and did a thorough job. He also explained his evaluation to me in depth. "
"He was the best service person who has ever come out!"
"On time and very knowledgeable and polite"
"Professional and courteous"
"Sales person came with service person and now I'm told I need an expensive repair or new unit. Neither offered to show me the cause or be specific on how long unit might ...
"Job well done and very professional and informative."
"The job was done."
"Technician arrived on time and did a good job."
"Thorough abd professional"
"The team came and fixed my problem immediately. Small matter but one I could not have fixed myself. "
"Mr. Jeff Ombry treated his service as an experienced technician with concern and knowledge . I will use him for future services since my terrible time I had previously i...
"Our technician was very knowledgeable, helpful in answering our questions and such a nice young man! Donelson Air is very lucky to have him!
"Quick. Efficient. Polite."
"The technician was very thorough and performed his work quickly and efficiently."
"Linda in the office scheduled me for the time I needed. Eli showed up within a minute of the appointed time. Eli provided excellent service!"
"Service was professional and courteous. "
"Technician took the time to answer our questions and was very patient and empathetic."
"Quality technician, service"
"Very nice and efficient."
"We are selling our home and wanted a complete check up for our system. We are very satisfied with the service call. Our new home has all maintenance provided, so we will ...
"The technician was courteous and professional "
"Courteous effective and efficient "
"technician was courteous and explained what he was doing"
"Very professional. Clear communication. Did what he said. Had to order a part but got back to us quickly. The "
"Steven presented a good appearance and a good attitude.. It was a very good visit/service call."
"DAC is always a pleasure to work with. From setting up appointments with the office staff to the technicians who service our equipment, everyone is friendly and professio...
"Courteous, thorough technician. "
"Knowledgeable and personable"
"technician seemed very knowledgeable "
"Tech very knowledgeable. Worked quickly and ordered needed part to install as quickly as possible. Friendly and courteous. "
"The technician was professional, friendly and knowledgeable. I was disappointed that we need a new capacitor on our compressor and this part was not with the technician ...
"Technician was professional, courteous & efficient.
"on time, service person was very good"
"Knowledgable service man, on time, and polite "
"Serv. rep came on time and we were notified prior that he was coming. Serv. rep seemed very knowledgeable and efficient."
"NO PROBLEMS. ON TIME."
"Timely response and great employee providing service. Very thorough."
"I forgot to tell him to check another return air filter located on ceiling by the kitchen. Was that checked, please sir?"
"On time, very helpful, got the job done timely. Always courteous. No issues at all. "
"The technician arrived- introduced himself. Informed me which system he was going to take care of today. He let me know that one of my caps was weak and the cost of repla...
"Technician was prompt, courteous, and very knowledgeable. He patiently answered all my questions."
"Came quickly and was very helply.
"Eli was knowledgeable, efficient and very personable."
"On time,courteous and efficient."
"Excellent service. Courteous, professional, on time."
"I believe Davey Holton did a great job checking out my HVAC equipment, explaining what I needed to keep my home mold and as dust-free as possible, and arranged to have th...
"He was on time,very professional and cleaned up after him self"
"The technician was friendly, personable, knowledgeable and trustworthy. The technician kept me updated on every part of the service and provided a estimated completion ...
"EXTREMELY over charged quote for new water heater....$1600, when I got one from Lowes for $400"
"Prompt professional service explained what was going on, fixed it and told me how to prevent problem in the future "
"Explained what he did and why it was necessary."
"Prompt, courteous, skilled, did a great job."
"The technician was friendly and polite"
"There was no wait from when I called to schedule to when a tech was available."
"Except for dispatch, who moved time without calling me. Very disappointed, had scheduled time booked for over one month and received an email at noon the day of appointm...
"Very professional "
"The expert was very kind, and provided the information I needed to understand the repairs required. He did so in a very timely manner. "
"Was running late, but called to let me know when he would arrive. Did the job efficiently and quickly."
"Everyone was very nice and easy to work with. "
"The service person showed up on time and did the work in the time he said it would take and was very courteous "
"on time, competent, did service quickly, and did not try to sell me stuff I do not need"
"Could not fix rattle in intake vent"
"Aarons was on time, had provided service before and therefore knew me and my machine. "
"Polite and went about his work in a very business manner."
"Efficient and thorough"
"Excellent service "
"Tim Bailey gave excellent service. Our heat downstairs went out, and it was only 20 degrees F outside. He identified the problem, a gas valve that needed to be replaced. ...
"a service expert that showed concern."
"On time , covered all important issues , pleasant , quick"
"Jeff went above and beyond my tune-up by answering all my questions and providing examples to the answers of my questions. The service was great and the price was very r...
"He explained what he was doing technically and answer all my questions. He also made recommendations and many options for me to choose."
"prompt, courteous, knowledgable"
"Always receive excellent service and the service tech is was professional "
"Eli did a fine job of checking out the system. Still no answer to why the sensor doesn't work telling us the correct outside temp."
"Courteous, on time, explained what he was doing"
"Very nice tech."
"I just had a great experience with Mike from Donelson Air! He was to my house in under an hour and truly went above and beyond to diagnose my problem, explain what he was...
"Ted was ontime, very courteous, and I hope to have him to my home again. I appreciate the verbal report as well as the written report. Very helpful for an interpretatio...
"The young man was very nice and he seemed to know his job well."
"Technician noticed that the UV light on our inside unit was not working. He was supposed to call us 2 days later to set up a time to bring a replacement bulb to install....
"Always arrive in a timely manner, as scheduled. Service technicians are always very polite, thorough, and helpful."
"Tech called and came early. He was courteous and informative. Donelson Air has always been reliable."
"Good attitude, good questions, good work."
"Jeff Owensby is the best!!!"
"Technician was wonderful - polite, knowledgable, and helpful."
"Professional, courteous, knowledgeable, and friendly guy!"
"Nice guys who didn't try to upsell me on repair work."
"Service was expedient. Serviceman was polite, answered all questions, and provided excellent service."
"Reservation services never remembers to tell service provider that a ladder is needed."
"The tech was knowledgeable and made every effort to correct the problem."
"Fast, on schedule, efficient. "
"Kept to schedule, efficient, friendly technician."
"Bishop was stellar and on time. Give him a raise "
"Heat hasn't worked since this preventative maintenance "
"Call ahead for technician on way, arrived during arrival time period, courteous"
"courteous, efficient service"
"the visit seemed rushed"
"Service person on time, courteous, professional,friendly"
"Carl was efficient, effective in his work, and polite."
"Jeff has serviced our H and A equipment for many yesrs-he represents you very well-he is very knowledgeable about his job-"
"he was very knowledge , friendly and efficient. "
"Prompt courteous informative "
"I wouldn't be using Donelson (now probably for 28 years) if the service weren't goo."
"I have had several crew members here and all are very professional and well trained have not had a complaint yet"
"Good polite service. "
"Quick, easy and nonproblems."
"On time; friendly technician."
"Technician did not seem to do anything. I had to ask him to clean the leaves off of the surface of the heat pump. He reeked of cigarettes."
"Technician was thorough, courteous, explained service details, and gave advice for future possible service/"
"They showed up on time and were very professional. My one concern is the whole service call only took a short time. I do not recall any service call being done this quick...
"Really liked the guys who came out. They do a great job."
"Technician was very thorough and professional. He was also a very nice person."
"He put the water hose back in place! :-)
He was prompt. Thanks!"
"Technician was timely courteous and professional "
"Jake was on time and very thorough. Did a great job."
"Excellent service, on time and fixed the problem with our air conditioner right away. It is working fine now. Thanks."
"We have been customers of Service Experts for over 30 years (dating back to former Heating & Air Conditioning Unlimited); purchasing five HVAC units (new and replacements...
"The technician explained several options."
"Tech very courteous and professional."
"very professional and polite"
"We are very satisfied with our service."
"Tech was on time, friendly, efficent"
"Easy to schedule. Technician prompt, confident, knowledgeable, courteous, efficient, pleasant. "
"courteous and professional"
"I believe the problem with our condensation drain was caused or not resolved when we had routine maintenance done. Then, after the condensation drain clogged and overflow...
"Have always had great service"
"Friendly service tech"
"I was very pleased with my technician Jake. He answered all my questions and was sensitive to my AC needs. The best advertising is having a satisfied customer who will re...
"Nick answered my questions.
Was polite, and did not act as though he was doing me a favor by being here."
"Ryan very thorough and profession and friendly"
"The work watch thoroughly and completely done in a timely fashion and the service person was very knowledgeable and friendly"
"I thought Jake was very polite and knowledgeable. My issue is still not completely resolved, but that is partly due to a part that needed to be ordered, but also partly ...
"Very good service."
"very nice technician & did a good job of checking everything out.
"professional service, knowledgeable and courteous technician
"Alan has been to our house many times and is always friendly and helpful. We love to see him come."
"ON TIME, VERY PROFESSIONAL, VERY EFFICIENT"
"Bob does an excellent examination of the A/C system, very thorough and most pleasant. "
"service tech was on time, friendly and efficient."
"Got right to the problem, provided the correct solution."
"Technician was thorough, polite and friendly."
"Iuseac was extremely well qualified, courteous, and knowledgeable. Enjoyed working with him"
"He answered all of my questions and was very professional."
"Techs have always been thorough and efficient, never recommending any unnecessary services"
"Answered my questions and provided excellent service."
"From appt. making to service call, all very professional and satisfactory."
"They came when they said they would. You kept me posted as to what was happening with our order."
"service great, scheduling lousy: attempted to use the Internet for scheduling and got a confirmation e-mail that I succeeded, then received a phone call explaining that i...
"Your technician was very thorough and explained the what and why of everything he checked. Quite frankly he was the best representative of your company I have met. "
"The technician was very pleasant and helpful. My husband, who is at the house when the techs come, had a stroke a year and a half ago and all your technicians since that...
"Technician was so nice."
"Jimmy was very rude and condescending."
"Technician was very nice and very thorough"
2)friendliest and most professional technicians
3)they are trustworthy (I have caught technicians goofing off on several occasions with other firms.)
"He did a good job of checking the system, making any needed repairs, and explaining issues & questions I had. He also advised me of what will need to be replaced in the ...
"The tech did a good job"
"Leonard is very good at his job, and trustworthy."
"Always friendly and professional, Nick called ahead, and arrived promptly on time. He takes care of my service in a timely and professional manner , and I appreciate his ...
"BOTH THE TECHNICIAN (NICK MURPHY) AND THE SALESMAN (BILLY HAMILTON) WERE SO VERY KIND. THEY LISTENED TO THE PROBLEMS WE WERE HAVING AND HELPED US FIGURE OUT THE BEST OPTI...
"The tech was the most thorough service tech we have had on any of
our appliances units etc Very pleasant also."
"tech was polite and professional and did what he came out to do. "
"The young man was here for a good amount of time taking care of both of our air conditioners. He was very professional and kind."
"Greg did a very good job. Was polite, respectful and informative. "
"Tech did a good was late and we were not told he was going to be."
"on short notice the service man came in a very short time."
"Call ahead was placed, technician arrived on time, and he explained the service he completed. "
"Josh was very professional, courteous, and knowledgeable. I watched Josh while he started installing the Alco purification system. He explained how the system works. ...
"Task oriented, good manners"
"The service was ok but the attitude needed some work."
He completed in time for me to make another appointment on time."
"Gregory was very through in his work"
"for me at least the only fault is the charges. "
"Technician took A/C unit completely apart to clean. Upstairs he thoroughly inspected the unit and found mold. Very thorough !!!"
"The technician arrived within the allocated time and did the job in a reasonable time."
"Very good service technician"
"Technician Dee was very nice, friendly and efficient. He did provide us excellent work on our system. Our thanks for the good service.."
"Technician showed up on-time and completed the work. Technician was friendly and knowledgeable. "
"Like always the technician provided excellent service."
"Alan is always great!"
"This is the second time that during scheduling of my service that I asked that the insulation on the copper outside line be replaced. Both times the technician said that...
"The technicians were on time on the planned date. They introduced themselves and went to work. As far as I can tell everything went well."
"Technician provided answers to my questions."
"Service was prompt and successful!"
"Leonard did a great job, as always. He is very efficient and professional, as well as being very cordial."